Training & Development

Career Training Opportunities from Broad Ripple Service Experts Heating & Air Conditioning in IndianapolisCareer Training Opportunities from Broad Ripple Service Experts Heating & Air Conditioning in Indianapolis

Sales Training
The sales training includes:

  • Five (5) Residential Sales Consultant classes yearly.
    • Two week program focused on technical and sales to better empower the RSC for success in their region.
  • Two (2) Commercial Account Manager classes each year.
    • Two week class focused on technical and sales to better position the RSC for success in their area.
  • Two (2) different sales programs offered for General Managers semiannually, totaling 4 ½ training days, focusing on sales culture and everyday sales leadership.

Technical Training
The technical training for technicians contains:

  • Furnace and air conditioning tune-up procedural training twice a year
  • Heat exchanger and CO inspection yearly
  • Technical communication and ‘build-a-tech’ semiannually
  • Ongoing NATE certification and specialty classes as needed

Service Experts Heating and Air Conditioning is investing in further instruction through the use of a Learning Management System, to drive assigned and ad hoc courses to better train our technical personnel.

Miscellaneous Training

  • Twice a year, conduct Operational Excellence for General Managers, to give support, resources, and framework for managing a business from the P&L aspect.

Customer Service Specialist

  • Semiannually, conduct outbound calling with a one (1) day program. In this program we cover heating, ventilation, and air conditioning basics, what drives people to purchase, calling skills, scripts, customer purchasing signs, and controlling customer grievances.

Dispatcher

  • No formal classes offered. As needed training given by the General Manager and appropriate staff in the office.

Sales Training
The sales training includes:

  • Five (5) Residential Sales Consultant classes yearly.
    • Two week program focused on technical and sales to better empower the RSC for success in their region.
  • Two (2) Commercial Account Manager classes each year.
    • Two week class focused on technical and sales to better position the RSC for success in their area.
  • Two (2) different sales programs offered for General Managers semiannually, totaling 4 ½ training days, focusing on sales culture and everyday sales leadership.

Technical Training
The technical training for technicians contains:

  • Furnace and air conditioning tune-up procedural training twice a year
  • Heat exchanger and CO inspection yearly
  • Technical communication and ‘build-a-tech’ semiannually
  • Ongoing NATE certification and specialty classes as needed

Service Experts Heating and Air Conditioning is investing in further instruction through the use of a Learning Management System, to drive assigned and ad hoc courses to better train our technical personnel.

Miscellaneous Training

  • Twice a year, conduct Operational Excellence for General Managers, to give support, resources, and framework for managing a business from the P&L aspect.

Customer Service Specialist

  • Semiannually, conduct outbound calling with a one (1) day program. In this program we cover heating, ventilation, and air conditioning basics, what drives people to purchase, calling skills, scripts, customer purchasing signs, and controlling customer grievances.

Dispatcher

  • No formal classes offered. As needed training given by the General Manager and appropriate staff in the office.
Broad Ripple Service Experts Heating & Air Conditioning
8227 Northwest Boulevard, Suite 300
Indianapolis, Indiana 46278

Phone: 317-527-0271
Email: broadripple@serviceexperts.com
PC10903130