Commonly Available Job Positions at Broad Ripple Service Experts Heating & Air Conditioning in Indianapolis Positions at Service Experts Heating and Air Conditioning General Manager The General Manager is held accountable for directing and organizing all activities of a Service Experts Heating and Air Conditioning service location. The General Manager manages the P&L, drives sales, and provides direction to all personnel and processes for the office. Service Technician The Service Technician conducts diagnostic, service, and/or maintenance work on residential and/or commercial heating, cooling, and related equipment and accessories. The Service Technician speaks with residential and/or commercial customers to respond to their questions, resolve issues, and confirm complete customer satisfaction. The person in the role also recommends products and services and works under the guidance of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician conducts HVAC equipment and accessory installation and start-ups on residential and/or commercial sites. The person in the role also conducts installation and service on inside air equipment and accessories, as well, and has the expertise to understand controls and wiring diagrams and schematics. Customer Service Specialist The Customer Service Specialist handles customer questions, concerns, and billing questions with the highest level of respect and professionalism to settle customer complaints with a single-call resolution. The Customer Service Specialist is also charged with helping with day-to-day running of the Service Experts Heating and Air Conditioning service center. Dispatcher The Dispatcher, using company radio and pager processes, dispatches calls to Service Technicians, Maintenance Technicians, and Installers. The person in the role also interacts with the customer to ensure the customer is notified of scheduled appointments, respond to queries, and to help resolve issues. The Dispatcher effectively plans and routes the most appropriate technicians following established company procedures.