How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If you purchased the Nest Thermostat you have probably heard about the recent issues and may be living in fear of losing your home’s heating abilities in the dead of winter.

But fear not!

Nest Support has published a page with step by step instructions with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much?

For more detailed instructions, see their Nest Support page. For a quick overview, keep on reading:
Nest Thermostats that were updated recently to software version 5.1.3 or later may have some issues, including becoming unresponsive, not effectively charging the battery, or shutting down completely. Nest recommends recharging and restarting your thermostat to rectify the problem and get it up and going again.

Indications of this issue include the following:
  • the thermostat being offline in the Nest App and disconnected from Wi-Fi
  • the thermostat notifies you that the battery is low and it needs to shut down
  • the thermostat’s animated features are slower than usual
  • the thermostat shows an alert that says, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is black and unresponsive (you may also see a blinking red or green light above the display)
  • the thermostat can’t control the corresponding HVAC system(s)

If your Nest Thermostat is turned on but you can’t control it or it’s running slow, try manually restarting it by turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cable plugged into a wall charger or a computer.

IMPORTANT: Do not try to power on or off your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest says don’t do it, DON’T.)

After roughly 10 minutes of charging, unhook the Nest Thermostat from the USB cord. If the unit has turned on while charging, shut it down and then turn it back on again, manually restarting the thermostat. Once it has completely restarted, plug it back in to complete charging. After about 60 minutes of charging, detach the Nest Thermostat and restore it to its base.

You should be be ready to go and this point, but again, for more elaborate instructions and information, please visit Nest Support.

If you have tried both of these processes and the Nest Thermostat is still having issues, you will need to bring in some backup. Enter us! If Broad Ripple Service Experts Heating & Air Conditioning installed your Nest Thermostat, please give us a call at 317-527-0271 or schedule an appointment online. If your Nest Thermostat was not set up by Broad Ripple Service Experts Heating & Air Conditioning, please reach out to Nest Support here.

Additionally, do not let this incident concern you about your Nest’s reliability. By owning and properly using Nest, your thermostat is actually saving money for you every day. When set it up appropriately, Nest intelligently learns your lifestyle, then modifies your heating and cooling use to optimize energy savings constantly, which typically results in payback within the first year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one complication get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the top investments in your home that you can make.
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