When your air conditioner breaks down on a sweltering summer afternoon, you need fast repair services that you can trust. But with so many companies claiming to offer the best AC repair services in North America, how do you know which is the right choice for your home? Follow these 10 guidelines when choosing an HVAC repair company to help you feel confident about the service provider you select.
1. Read Customer Reviews
Many property owners kick off their search for an AC repair company on the internet. While you’re there, be sure to read ratings from past customers who’ve shared their experiences—the good and the bad. Look for companies with a high overall evaluation and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or colleagues are useful when hunting for an AC repair business. Find out which companies the people whose opinions you respect have employed for HVAC repair in the past and whether they had a good experience. This firsthand information and the opportunity to ask specific questions can help you make an knowledgeable decision when selecting a service provider.
3. Know the HVAC Repair Company’s Service Area
A certain company may be the best in the business, but it doesn’t matter if they don’t service your location. Some companies have a limited service area or charge higher rates for traveling beyond their usual boundaries. Inquire if your street address is included in the company’s service area. If not, determine if they’re able to come to you for an additional cost. Thoroughly weigh your local alternatives before deciding to pay more for an out-of-area AC repair company.
4. Find Out About Emergency Services
Air conditioners seem to stop working at the most undesirable times. Choosing a company that delivers emergency services is vital if you need punctual, reliable assistance on a Friday night or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s website, and find out if an extra fee applies for service calls outside regular business hours.
5. Check for HVAC Industry Certifications
Certifications show a company’s commitment to high-quality workmanship and professionalism. Try to find an HVAC repair company that has certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to demonstrate that the company adheres to industry standards and that their employees are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before trusting your AC repair to just any service provider, confirm that they are licensed, bonded and insured. A licensed company has met the necessary permitting requirements to do business legally in your state. Bonding indicates the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property during the repair. Require proof of licensing, bonding and insurance to be certain you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long track record of providing quality service very likely has the experience necessary to handle challenging HVAC breakdowns. Determine how many years the company has been in existence. Then, ask a tech whether they have previously worked on the problem you need addressed. This kind of experience is vital to ensure consistent, dependable and professional service.
8. Assess the Company’s Communication and Customer Service
Effective communication is vital when dealing with any service provider. The HVAC repair company you choose should be responsive, attentive and ready to answer your questions. Look for evidence of technicians going the extra mile in the online reviews you read and pay attention to how you’re treated when you call a company to try to schedule a repair.
9. Compare AC Repair Estimates
Obtaining numerous quotes helps you select a company that offers competitive and honest prices. Be cautious of companies that come up with low-ball estimates, as these companies may cut corners to keep prices low or tack on hidden fees to make up the difference. The most trusted companies provide detailed and transparent quotes up front, ensuring you understand the full cost of repairs before work starts out.
10. Evaluate Warranties and Guarantees
Reliable service providers guarantee their work and offer warranties for your assurance. Such coverage shows quality assurance and helps you choose a company for your home with confidence. A mix of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC technician doesn’t have to be daunting. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency service, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning unit threatens to interrupt your comfort, contact a Service Experts office near you and schedule professional AC repair services in Indianapolis.