How Do I Choose the Right AC Repair Company in Indianapolis?

When your air conditioner breaks down on a sweltering summer afternoon, you need fast repair services that you can count on. But with so many companies claiming to offer the best AC repair services in the U.S., how do you know which to choose? Follow these 10 tips when choosing an HVAC repair company to help you feel good about the service provider you select.

1. Read Customer Reviews

Many individuals start their search for an AC repair company on the internet. While you’re there, be sure to read ratings from past customers who’ve shared their experiences—the good and the bad. Look for companies with a high overall review and take the time to read both positive and negative reviews so you understand what to expect.

2. Ask for Recommendations

Word-of-mouth referrals from friends, family or colleagues are useful when searching for an AC repair company. Figure out which companies the people you trust have employed for HVAC repair in the past and whether they had a favorable experience. This firsthand information and the potential to ask specific questions can help you make an knowledgeable decision when selecting an HVAC specialist.

3. Know the HVAC Repair Company’s Service Area

A certain company may clearly be the best, but it doesn’t matter if they don’t service your city. Some companies have a limited service area or charge an extra fee for mileage for going on service calls outside their normal coverage area. Ask if your neighborhood is included in the company’s service area. If not, find out if they’re willing to come to you for an additional charge. Diligently weigh your local companies before deciding to pay a higher amount for an out-of-area heating and cooling company.

4. Find Out About Emergency Services

Air conditioners seem to stop working at the most inconvenient times. Choosing a company that delivers emergency services is crucial if you need prompt, reliable assistance on a Friday evening or a holiday weekend. Check for “after-hours,” “24/7” or “emergency services” on the company’s website, and inquire if an extra fee applies for service calls outside normal business hours.

5. Check for HVAC Industry Certifications

Certifications signify a company’s dedication to quality and professionalism. Hunt for an HVAC repair company that has certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to demonstrate that the company follows industry standards and that their technicians are trained and knowledgeable.

6. Make Sure the Company Is Licensed, Bonded and Insured

Before entrusting AC repair to just any service provider, confirm that they are licensed, bonded and insured. A licensed company has met the appropriate permitting requirements to work legally in your state. Bonding signifies the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or property damage while its employees are making the repair. Require proof of licensing, bonding and insurance to be certain you’ve found a legitimate and reliable company.

7. Ask About the Company’s Experience

A company with a solid reputation of delivering quality service most likely has the experience it needs to handle challenging problems. Determine how much time the company has been operating. Then, ask a technician whether they have previously tackled the problem you need addressed. This type of experience is essential to ensure consistent, reliable and professional service.

8. Assess the Company’s Communication and Customer Service

Effective communication is vital when dealing with any service provider. The HVAC repair company you bring into your home should be responsive, attentive and ready to answer your questions. Look for evidence of technicians going the extra mile in the online reviews you read and pay attention to how you’re treated when you phone the company to ask about a repair.

9. Compare AC Repair Estimates

Obtaining numerous quotes helps you select a company that offers competitive and fair prices. Be wary of companies that give low-ball estimates, as these companies may cut corners to keep prices low or tack on hidden fees to make up the difference. The most trusted companies provide comprehensive and transparent quotes up front, making sure you understand the full cost of repairs before work starts out.

10. Evaluate Warranties and Guarantees

Reputable service providers guarantee their work and offer warranties for your peace of mind. Such coverage shows quality assurance and helps you choose a company for your home with confidence. A collection of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.

Contact Our Reputable AC Repair Company

Choosing a good HVAC technician doesn’t have to be daunting. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency repairs, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning threatens to impede your comfort, contact a Service Experts office near you and schedule qualified AC repair services.

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