Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Last month, Service Experts Heating and Air Conditioning of Raleigh received a phone call from a man named Jimmy from the Raleigh area who told us about a very exciting project he was working on for his neighbor Kyla.

Kyla Tracy is nine years old and was born with Osteogenesis Imperfecta, commonly known as brittle bone disease. She depends on a wheelchair to move around and her residence was not wheelchair accessible, due in large part to the size of the equipment. When Jimmy learned about the issue, he thought about remodeling the Tracy family’s residence to make it completely wheel-chair accessible. Unfortunately, due to the age of the home, remodeling was going to be a bigger job than he first thought. Not yet defeated, Jimmy chose to try converting the Tracy family’s carport into a wheelchair friendly apartment, which would come complete with Kyla’s own bathroom, playroom, bedroom, and dining area.

Ready to get started, Jimmy began calling local home service groups, including building supply companies, plumbers, and electricians and all of them said they would be happy to help and give their services and supplies. He called Service Experts of Raleigh for the heating and cooling part of Kyla’s new apartment. Our Service Experts employees went to the house to learn more about the renovation and were amazed by how smart and sweet Kyla was and they knew they had to help.

Kyla’s father, Jared Tracy, said he assumed he would pay for the $12,000 HVAC system for Kyla’s new mini suite, but with the assistance of Lennox and RE Michel, Service Experts was able to give Kyla’s family a bill that said:

“We’re more than honored to present you with a full HVAC (heating and air conditioning) system at no charge as long as we can all get a hug.”

The employees at Service Experts of Raleigh were thrilled to help provide such an incredible girl with a much-deserved place for her to live that accommodates her wheelchair and allows her to move around safely and efficiently. The work isn’t done yet, though. The Tracy’s are working to purchase a wheel-chair friendly van to better transport Kyla and her wheelchair. To read more or to contribute to the Tracy’s van, please visit their GoFundMe account.

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