Six Questions to Ask When Hiring an HVAC Contractor

Severe weather can happen anywhere, so the majority of homeowners are no strangers to storm damage. Hurricanes, tornadoes, ice storms and hail can affect many aspects of your property, including the landscape, roof, siding and windows. 

Strong winds and water damage are also major concerns for outdoor heating and cooling equipment. In extreme weather, units may be pushed out of position, often falling over and damaging electrical systems and refrigerant lines. Even when systems remain upright, they may accumulate mud and other materials, which must be removed before they can operate properly. 

For your safety when assessing your storm-damaged home, don’t turn on the HVAC system until it has gotten the all-clear from a heating and cooling contractor. The trick is knowing who to hire for the job. After all, any random person with a truck can claim they’re an HVAC technician. An unqualified person tampering with your heating and cooling could make matters worse, not to mention overcharge you and then vanish without a trace. 

Events like these often escalate during storm cleanup. To avoid being taken advantage of, learn the top six questions to raise when hiring a heating and cooling contractor. 

1. Are you licensed, insured and certified? 

The majority of states have licensing and insurance requirements for HVAC contractors. This provides peace of mind that anyone who works on the equipment has the appropriate training and coverage in case an accident occurs. Extra ACE certification only further supports a contractor’s ability to provide high-quality service. 

2. What can you tell me about your experience and reputation? 

While decades of service alone doesn’t guarantee a contractor will do a good job, it shows that they are proficient enough to stay in business for the long term. If you are able to, look up the company’s name online to verify that they’re telling the truth about their experience. 

While you’re at it, look into the contractors you’re considering on Google and other third-party review websites. Testimonials from past customers present a good idea of what to expect. 

For even more specific answers, check with potential contractors for the contact information of past customers. As you contact these references and read online reviews, look for answers to the following questions: 

• Did the contractor finish the job on time? 
• Did the contractor leave the customer feeling satisfied? 
• Was the final bill the same cost as the up-front estimate? 
• Did a live person always answer calls, or did an answering machine pick up? 

3. Are your technicians background-checked and drug-tested? 

You like assurance that the HVAC technicians who perform the work are clean, reliable and safe to have around your family. For your peace of mind, ask the contractor if background checks and drug tests are compulsory before bringing new hires to the team. 

4. Can you assess the entire home comfort system? 

If the storm damage is significant enough to wipe out your HVAC system, you may need a new one. That said, it isn’t enough to simply swap out one furnace and air conditioner for another. After all, a heating and cooling system is only as good as the ductwork it uses. So if you’re looking at HVAC replacement after a storm, ask potential contractors these questions: 

• Do you perform heat loss/gain evaluations? 
• Do you assess insulation levels and air leaks? 

• Do you check the duct system to ensure proper sizing and configuration? 

5. Can I get an estimate in writing? 

A written, itemized estimate is crucial when exploring bids from multiple HVAC contractors. Look for a company that offers free estimates and transparent, up-front pricing. Also, be sure to ask whether the company charges per hour or by the job so you know what you’re paying for. Just remember that the lowest bid isn’t necessarily the best deal, especially if it’s far lower than the majority. Odds are the contractor will either cut corners to make the price doable or tack on hidden fees at the end. 

6. Do you have any special offers? 

Getting your HVAC system back to normal after a severe storm isn’t always cheap. That’s why it’s worthwhile to request any savings you might qualify for when repairing or replacing your equipment. Also, find out what financing and leasing options the contractor offers as a better way to pay for unexpected HVAC services following a storm. 

Choose Broad Ripple Service Experts 

Do you need a reputable contractor to fix your HVAC system after a natural disaster? You can’t go wrong with Broad Ripple Service Experts. We are a national company with hometown heart, a combination that helps us stay ahead of the competition. If you prioritize affordable prices, long-lasting results and total satisfaction, we can meet your needs to a tee. Contact your local Broad Ripple Service Experts office for help examining and servicing your HVAC system.