When you need heating, air conditioning or plumbing services from Broad Ripple Service Experts, you will pay a trip charge and a diagnostic fee separately. Many companies you’ve called in the past may have combined the trip charge and diagnostic fee, but we believe we can offer you even more value by separating the two.
What Exactly Is a Trip Charge?
A trip charge covers the cost for a licensed plumber or HVAC technician to visit your home. Often called a service call fee, this cost is the standard rate for delivering our technicians, equipment and expertise to your door. If you want to eliminate trip charges in the future, you can consider signing up for one of our membership programs.
What Is a Diagnostic Fee?
The diagnostic fee covers the services necessary to find the root cause of a problem. In plumbing, this may consist of scoping. In HVAC repairs, it might involve taking a look at the inside of the cabinet. If you prefer to use Broad Ripple Service Experts for the repairs, the diagnostic fee is rolled into the repair costs. That said, you are charged for the diagnostic services alone if you don't.
What Is the Difference Between a Trip Fee and a Diagnostic Fee
Generally speaking, a trip fee covers sending the plumber or HVAC technician to your property, while the diagnostic fee addresses all the work concerned with assessing the issue and coming up with a plan for repairs. If you are paying for repairs, you won't notice the diagnostic fee because it's absorbed into the cost of the repairs.
Why Are Diagnostic Fees and Trip Charges Billed Individually?
Many plumbers and HVAC companies charge one single fee for both the trip and the diagnostics. Instead of charging you for two services at the same time, we prefer two separate fees. This enables us to price our services in the fairest possible manner.