What to Expect During an AC Repair Appointment

June 25, 2016

So, all of a sudden your A/C needs repair at your Indianapolis home and you’re not sure what to expect. It’s stressful enough to welcome an air conditioner repair technician into your home, but then to not know what exactly they’re going to do tends to add a whole other level of concern. No worries! Broad Ripple Service Experts Heating & Air Conditioning is here to inform you on the general A/C system repair process so you’ll be prepared when an expert A/C system service technician needs to pay you a visit.

AC Repair Starts Simple

When the repairman arrives to your home, the first thing they will most likely do is request to see your thermostat. It might sound ridiculous, but they need to check it to make sure that it’s not simply a thermostat settings issue. The repairman will verify the thermostat is programmed to cool and then lower the temperature to see if that will activate the AC. A flawed or improperly connected wire could be the only thing that’s keeping you from a comfortable home.

If this doesn’t resolve the trouble, the technician may request to see your circuit breaker box. They will probably flip the circuit switches to off and then back to on to see if that activates the AC.

Getting to the nitty-gritty of AC Repair

The repairman will then most likely request to see the air conditioner. Similar to a doctor, the technician will start their trial and error diagnosis process. There are multiple factors that could be the culprit of an A/C system that isn’t running properly, and it’s up the technician to investigate all the possible reasons starting from the most normal issues to the least. This process could take anywhere from five minutes to sixty, and sometimes longer.

During the air conditioner diagnosis, they will probably check the air filter to confirm it’s not blocked or needs to be replaced. They will inspect your A/C system’s refrigerant levels, make sure the air condenser fan is rotating properly, make sure that the size of your A/C system is correct for the size of your house, and examine the wiring, electronics and safety controls.

Have answers, will fix

Once the A/C system service tech has determined the issue, they should explain all your choices to you. The discussion will usually start with the technician explaining what the issue is, what part (if any) died, how or why it went out, and what function that part has for your air conditioner.

The service tech will then go into your options, which will entail replacing the part and fixing the issue, but may also involve upgrading parts of the AC system, the AC itself, or your complete HVAC system. In particular cases, it may make more sense to purchase a complete new HVAC system, particularly if the A/C system is past its prime, or prone to breaking down again and end up costing you more for AC repairs in the end. The technician will go over how much time, effort, and cost it will take to fix the trouble.

The technician might at this point explain what could have avoided the problem or part failure and how to prevent a future issue from occurring. This usually includes yearly maintenance, which not only helps prevent an AC breakdown, but in most cases also keeps your air conditioner’s warranty valid. Most expert air conditioning repair companies will offer an annual service plan so you don’t have to worry about making future AC tune-up appointments for your home.

Lastly, they will discuss the process for repairing the failed part or resolving the issue. If you determine that A/C system repair is better for you than buying an upgraded A/C system, the repairman will order any parts necessary and set up your next appointment to repair your air conditioner. Or, if the part required is already obtainable on their van, they will go ahead and start the air conditioner repair work with your approval.

Keep in mind that throughout Indianapolis your HVAC equipment is in good hands with Broad Ripple Service Experts Heating & Air Conditioning. Our service techs are NATE-certified and have been through extensive background checks so you can feel comfortable with the men and women we send into your home. If you ever think of any questions about your A/C system or what to expect with your AC repair, give us a call day or night at 317-527-0271 and we’ll be happy to discuss the process.

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At Service Experts, our top priority is always the health and safety of our customers and team. We are following all COVID-19 (Coronavirus) public safety guidelines and adjusting our business practices as needed to ensure customer and employee wellbeing. As a precautionary measure, anyone working on behalf of Service Experts – including our technicians – is being asked to stay home for the recommended 14 day quarantine period if they are returning from out-of-country, have been exposed to a presumptive or confirmed case, or are feeling unwell. We are providing our technicians and other field employees with additional health and safety guidance to assist in keeping our customers and employees safe. Please be prepared to answer brief health and safety questions with our representative. We will continue to monitor the situation and will adjust our business practices as required. We recognize that this may be a particularly stressful time and want you to know that, we are committed to serving you and making your experience as easy as possible.