"Technician approached his work systematically"
"Clear communication and work from technician."
"Technician was on time and completed the work quickly."
"Did a good job. Just seemed to take much longer than previous service calls.
Since that call I noticed that the humidifier is making noise. Service is schudled for today..."
"Technician arrived in a timely manner, was polite and efficient"
"Estimate was straight forward, understandable. David & Bill arrived on time, got to work promptly, wore shoe protectors, worked efficiently, answered all my questions wh..."
"Corey worked very hard in 90 degree heat to solve my problem. He was very friendly and I fully trusted him to take good care of me!"
"technician was courteous and very efficient. "
"Technician was prompt and efficient."
"The technician showed up on time, and did his work professionally, and with courtesy and friendliness."
"Bill communicated clearly job estimate. Arrived on time, worked diligently, both Bill and David. Explained methods while I watched. Went to great trouble to complete j..."
"nice, straight forward and to communicate service techniciant"
"Technician was professional and friendly. "
"Although he didn't look old enough to be out of high school, he did a great job and was very thorough. We've been with this company since the late 60's when it was somet..."
"Joe was a personable technician. He didn't make me feel as if he were rushing through the process. He explained things well and asked pertinent questions. He didn't put o..."
"Knew what he was doing. Told us about the plumbing inspection that we had never been told about before. Had plumbing inspection done. Technicians are nice, etc but the..."
"Left the hose on. I asked him to tighten everything so the A/C didn't rattle. He said he did but it was rattling a lot so I put some foam between the grate and the unit..."
"Ira(274-00111) did an outstanding job. He explained what he was doing as he went through his checklists. He provided me with information pertaining to other products an..."
"On time/very efficient/clean/ personable."
"Jeff arrived within the scheduled time and did a good job of explaining what he was doing and why. I appreciated that."
"Did his job. Was on time. Answered my questions."
"Technician takes job seriously and very nice to discuss info with and very respectfull. "
"It is always a pleasure to welcome Chris into my home to take care of the heating and air conditioning units. I know that whatever work needs to be done will be done prop..."
"The service man was on time, had a neat appearance, went to work and completed his job."
"The service person told me what he was going to do and how long it would take. When done he answered my questions and told me my furnace was clean and in good condition."
"Marlon arrived when he said he would and did a very good job."
"Technician (Chris) responded quickly when needed, explained what he diagnosed as our heating system problem, and went about finding the solution and the cost of which wou..."
"They are great to work with and always come on time or Dallas and let us know they will feature late ,like this time
"Professional and courteous."
"The gentleman was kind, explained things and was on time."
"Technician arrived on time, was knowledgable, well -equipped, had necessary replacement parts with him, cleaned up after himself."
"Was a newb and didn't do near the work on the furnace that previous servicemen have done."
"Technician was early, explained everything, kept house clean and was very courteous"
"Check-up was done by Service Teck in a very professional manner."
"Very pleased with service representative "
"on time, courteous and went right to work"
"Service agent was on time, efficient and helpful in his comments."
"Good tech who told me what he did and showed pictures"
"Knowledgeable and fast. Very satisfied with service. "
"Very professional and thorough "
"Technician was early, was polite and seemed to be knowledgeable.
I didn't think about it but I should have renewed my service agreement which expires in October."
"He was timely and very professional and did a good job. I thought it was very odd that he was checking the air conditioning instead of the furnace as it was almost Septem..."
"We were not dis-satisfied with the work done but were disappointed that we had to wait a day for him to return with a part. Also, we left home immediately after finished..."
"He gave info I wanted about reliability of equipment!"
"I think technically everything was fine. But personally I was not happy. John showed up a little after nine which was well within the 8-10 window. But then he proceede..."
"He was on time and as far as I know checked everything he was suppose too.
Only problem I have is I have never had to call to set up this appointment. Your company has ..."
"Arrived on time and resolved issues quickly and recommended future maintenance"
"He came in went right to checking furnace found problem and fixed it. Very polite , nice guy "
"Arrived on time and did a good job."
"On time. Clean and very polite. Understood well our question. Found an answer to our question. "
"Thorough and efficient
"1. You didn't call to set up a check up until mid August!
2. I was told I would receive a call when the service man was on his way. NO SUCH CALlL HAPPENED.
"Chris was efficient and gave me clear advice, helped find ways so the house could be better heated/cooled and ways to make sure I kept the units energy efficient."
"Keith was the plumber and we like his professional and supportive work."
"Identified the problem and resolved it as quick as possible"
"Serviceman did not seem knowledgeable of our furnace system that you have serviced for years. AC was working fine when he came for routine service. When he left, it was..."
"Prompt, courteous and knowledgeable"
"I felt the technician wasn't sure what was going on with my unit. It took him about an hour and half to finally come up with a diagnosis. I was in and out of my home chec..."
"Jeff arrived promptly and in a very short period of time had our air conditioner up and running"
"Our technician was careful, smart and wanted to diagnose our water leak properly. He was GREAT!!"
"Tech was on time and very pleasant."
"No info left on warranty. Work area dirty."
"prompt, courteous, efficient and very pleasant"
"Very thorough . Explained any problems. Very courteous."
"Techs are friendly efficient and do what's right for me the client "
"technician respectful of our home and when he was done, he informed us of everything he did."
"Everything was communicated from arrival time to findings on service"
"The technician was helpful and did a good job explaining things to me."
"Professional. Explained everything he was doing and why."
"Pleased with the Tech, although we had to purchase a new motor for our air conditioner!"
"I had one of your technicians in my house to look at my air/heating unit in my room. Before he came- 1 of my 2 fans worked. The fan that didn't work was the one with the ..."
"On time, pleasant and helpful "
"Very professional. Helped me with all my concerns."
"Technician was knowledgeable, helpful, and friendly. "
"Professional, courteous and competent service. "
"Technicians were knowledgeable, efficient."
"Very knowledgeable and professional. "
"On time, thorough, friendly service"
"They were able to schedule an appt for me the same day I called. This was really important since my air conditioner was not working. This company has the nicest people wo..."
"Technician is a true professional"
"On call, we were glad he got here at a decent time.
Got the ac running right away.
"Ira was prompt, friendly and professional. He did a good job of explaining what he did and other issues I might consider."
"Ira arrived on time, was very polite, worked efficiently, did a thorough job and knew what he was doing."
"Very courteous tech. Kept us informed and was very professional"
"Polite, know what are they doing.
"very knowledgeable and helpful"
"Satisfied with the service - price of the call is excessive for what techncian did."
"Dan is a very knowledgeable service person."
"Technician is professional and efficient; however, I have not been provided with a detailed check off of what the tech is to do on the PM tune up visits. Used to receive ..."
"On time, quick service."
"All of your workers were very professional and good at what they did. Your prompt replacement of our upstairs air system was much appreciated. "
"Cory was very professional and helpful."
"He was in time and very courteous"
"Chris arrived at dinner time and took care of the issue "
"everything was OK
PS I dislike taking surveys"
"Here during hours given. Very pleasant and answered all of my questions. There was a problem with the thermostat that he could not answer and was not able to fix. Still ..."
"Ira was very professional and thorough
"I observed the technicians work as I always do. Polite . Efficient."
"Professional and efficient "
"Cory did a great and thoroughly explained what needed to be done."
"Prompt, courteous, thorough"
"Prompt, on-time, courteous service"
"Ira arrived at my door dressed in a neat service uniform. He introduced himself and explained the purpose of his visit. He immediately proceeded to his tasks."
"Billy the technician knew what he was doing to restore my A/C.
He did so quickly and was very courteous on top of it!!"
"First - the ladies who scheduled were super nice and helpful. It makes a huge difference in a busy day. Second - the technician is the best service provider I have ever..."
"The technician did exactly what I expected, gave me a report and was courteous."
"I would prefer twice a year service; otherwise, it would be a 10 rating"
"Very professional and compotent."
"The service was timely and helpful, and the technician was polite and courteous. The cost of the repair was high, which is always a shock, because what was replaced, did ..."
"I probably would give the technician a 10, but since he was a trainee and I never saw his supervisor, I can't be totally sure everything was done perfectly. He was very p..."
"Phone call when on the way. Clean, friendly, asked about any problems, performed work. Asked to use hose/ returned same. "
"William was very polite and professional. He discovered the problem, ordered the parts, and showed up the next morning to fix it."
"Ira has been here before and is always very personable and professional"
"I had to ask about the filter cleanliness and the technician did not set the thermostat back to its original setting. When we woke up in the middle of the night, it.was ..."
"They saved the day again. Eric was prompt with an after hours call and quickly diagnosed the problem in our AC that had quit running after a storm.He explained everythin..."
"Things went fine, on schedule."
"Daniel was prompt (on time), courteous, helpful and just a great technician as he always has been."
"Prompt, pleasant, efficient, knowledgeable and neat. "
"The technician, Billy, was on time, he took care to protect my floors. He was neat in both his appearance and his work. He communicated what he was doing and why."
"Personalized service, knowledgeable technician"
"Technician was very friendly, professional & offered his recommendations for future repairs/maintenance!...Same as the prior technician! "
"I have worked with BRHAC for nearly 20 years and have been consistently happy with my service. "
"he came within the time allotted, and was very kind and didn't leave a mess. gave me information to get the right filter. he did a good job!"
"Great friendly timely service. Great suggestions for next steps. Very professional"
"Eric was knowledgeable, professional and gained my trust."
"Eric was very polite and cordial He explained what he would be doing & reviewed it with me after completion.He answered all my questions in a professional manner."
"Dan is always right on and doesn't mind a homeowner asking a bunch of questions!!"
"Call before arriving, confirmation call the day before, quick scheduling, excellent technician. "
"Eric was very knowable and very efficient."
"service tech was knowledgeable"
"Tech seemed through and efficient. He addressed the issues I expected him to service."
"The tech was on time, actually early called and alerted that he was on his way. Did the service, cleaned up. Once the service was complete is suggested I think about a re..."
"Friendly and informative"
"Cory explained all the steps he took and issues he found and the impact of each."
"Joe was very helpful came out quickly and genuinely cared about my home great job thank you "
"Joe, the plumbing, Tech., did a periodic check on our 1 year water conditioner, including a couple of requests I had. Joe, arrived at the time frame suggested. He is plea..."
"Jeff was very friendly and took the time to explain why we needed the capicator for our air conditioning unit."
"Dan Tremaine is excellent at what he does in so many ways including his communication skills. I always ask for him when I sign up for each annual check-up. (and my bac..."
"Eric was absolutely great! Knowledgeable, friendly and attentive to detail. "
"This young man was very friendly. And courteous ....he worked the retire time that he was here.....even though there was a raging thunder storm and heavy downpour of rain..."
"I got service in under 24 hours, the technician arrived promptly, AND he solved the problem. The charge was very reasonable, too."
"Very prompt service, and technician was very friendly and knowledgeable"
"The technician, Cory, was fast, neat and very efficient. On the plus side also he was very personable and friendly."
"The technician was very helpful and explained things to me to keep me informed."
"David fixed our issue. Determined problem others missed."
"Felt like a good service check was made"
"The technician was very informative and friendly."
"They did what was required"
"Cory arrived on time, was courteous and friendly, answered all of our questions, provided options, but wasn't pushy. We would request that Cory be assigned to our home f..."
"Have never been unhappy with services."
"Agent was prompt and as far as I know, completed the work he came to do."
"Relatively on time and job finished quickly. "
"Serviceman installed new hot water heater quickly and it works."
"Plummer arrived as promised and identified and repaired leaking pipe. He was polite and answered all our questions."
"Eric was very pleasant and addressed all of my questions. I felt I could trust his advice and that he was very thorough in his inspection."
"Technicians were on time, professional, and left the area where they were working in good condition."
"he was a excellent tech new everything about my ac unit "
"Courteous, thorough service with explanation of check-up. "
"Eric was very thorough and did a terrific job solving out problem in a fast and cost-effective manner."
"We had a 12 hour power outage and the furnace wouldn't come back on afterward. Your technician was here quickly and had it up and running in no time."
"The problem was resolved, and my system has run perfectly since."
"The system that was recommended and installed by Broad Ripple Heating and Air Conditioning does not operate as expected. It was installed 2 years ago and will not lower ..."
"David has been to my home before and always does a good job, very professional and friendly."
"Corey failed to leave me his card as I was hoping he would.....also, did not get receipt of work done. Corey & John (shadow) very respectful and efficient. "
"Arrived early (per my ok) was professional and polite."
"They showed up on time, did a great job and cleaned up after themselves"
"The service person did a good job and hosed out the AC unit outside. He answered my questions."
"Timely, professional, responsive"
"Cory was prompt, professional and informative."
"Very though and knowledgeable. "
"Really did not give me any info other than all air condition check out ok."
"Always on time, are nice guys to work with ,explained everything they do. "
"The guy who came out was very friendly & professional....Appeared to know what he was talking about & doing with the repair! "
"Knowledgeable and pleasant professional technicians "
"Technician was courteous, arrived within the stated timeframe, informed me of what he was doing and was very professional."
"I got quick attention, my technician was friendly and competent, and the work was done as quickly as possible. I couldn't be happier. "
"Corey and John were exceptional- went above & beyond"
"Daneil is a knowledgeable professional. He clearly knows HVAC and is easy to talk to, "
"billy corrected the problem was clean courteous"
"Kieth had excellent knowledge of water quality and provided numerous options for us to consider. He identified the issue with our water softener quickly."
"technician answered all my questions and completed all services as required"
"The technician Marlon was very nice .However there where things on my reciept that he said needed to be replaced ,put he never mentioned them to me ! He told me 1 thing n..."
"The total experience was positive, On time, good service, and informative."
"Dan is always very thorough and knows his stuff."
"Josh was pleasant, and did a good job..."
"Always arrive on time and do great work"
"Technician was on time and was courteous while in my home."
"Technician was polite, respectful, efficient and friendly."
"J did a good job, was efficient "
"seemed like a good tech."
"Immediately identified the problem. Came on time. Did not try to sell us something we did not need. Answered our questions about upgrading service to where we might co..."
"On time, courteous, taught me a little about my AC."
"He went above and be
"Quite professional and attention to details"
"Excelle nt product. Great service. I appreciate the reliability, value, and courteous/respectful service. Joe did a great job on both my new sump pump and hot water tanks..."
"The technician came out on time. He did a very efficient job. He was very personable. He also gave us advice about needing to replace filters on time."
"Great service from technician"
"Did the work we requested. Service tech had an excellent attitude. Easy to work with."
"The technician was on time and very courteous. He explained clearly and succinctly what he was going to do beforehand, and when he finished, he described exactly what he ..."
"On time, courteous, professional"
"The technician came on time, did his work in a timely manner, and explained what he was doing."
"The service was done professionally and timely. Joe has provided the service we requested previously and has always done an excellent job."
"Eric S. very professional, sharp, witty, & patient.."
"While I can't judge the service based on mechanical knowledge, I do have confidence in the representative you sent. He has visited my home for service before, and I beli..."
"Corey did a fine job, and kept me apprised of what he was doing"
"The service provided by the person who took my request was good but she didn't pass on that I wanted filters. The tech was wonderful. I always ask for the same tech becau..."
"WORKMANSHIP AND KNOWLEDGE VERY GOOD. WIFE COMMENTED THAT BOLTS HOLDING TOILET TO FLOOR LEFT RUSTY."
"Very polite & very thorough "
"After I use the furnace for a while, I will know how good the service is."
"William called not long after I called in and arrived within 45 minutes. We knew our problem was related to power outage of 11 hours but had no idea what to do as turnin..."
"On time. did his thing without babysitting."
"Daniel was very thorough and communicated very well all that he found."
"It would have been a 10 except we had to have a call back 2 days later. Apparently a sticky relay."
"The technician arrived on time and on short notice and fixed my furnace. "
"Tech. was polite and explained everything. I have not looked in the attic
to see if ant mess was left."
"You used to call/e-mail me to tell me it was time for my whatever check-up. Now I have to call and ask you for it."
"ory very personable, explained "fixes" needed..."
"Derrick was very friendly and explained the relevant issues clearly to me."
"Because he is friendly and knows what he is doing.. We like Marlin"
"The technician, Corey, was very knowledgeable and courteous."
"Technician was on time, worked efficiently and neatly."
"The serviceman was prompt and efficient, kept me informed of what he was doing, and explained clearly any work that might need to be done in the future."
"My system is 17 years old. The tech went over the options as to repair versus
replace. The sales person went over my options for replacement units. I feel confident t..."
"Eric Was very Knowledgeable and explained things"
"Took plenty of time. Explained everything he did"
"Went beyond expectation!"
"Service man informed me that wood base under water heater is wet & showed me. Gave me quote for $1350. Next day base was totally dry & has not shown any signs of leakage...."
"David was very personable and professional. He called right at 8 and let me know when he'd be here. He quickly checked the the house and gave me a price, then got right t..."
"Tech was very professional and explained everything"
"Eric was very knowledgeable about what he was doing. He show me the items that needed repair and explained everything that he was doing."
"Technician was very thorough and professional "
"Chris did a great job and answered my questions "
"He was clean,polite, and did a very complete job.
"My air-conditioning system was checked and found to be in good condition."
"Billy was very thorough and knowledgeable changing parts that needed changing."
"Very knowledgeable and helpful "
"On time, friendly and showed respect. "
"Very professional service and sales person."
"Cory did all the testing and maintenance that was required"
"You people at thieves!!! I am on a service plan where I paid $180 for three service calls. This call was my A/C annual service. You charged $112 for a capacitor that ca..."
" Technician was knowledgable, personable, and thorough. "
"Very thorough and courteous."
"Answered all my questions"
"Joe Hiatt was prompt, understood the problem quickly,and through in his inspection of the rest of the plumbing. Explained the need for a new sump pump. Was gone about 2..."
"Chris was very personable, on time and explained everything I needed to know. "
"Eric was prompt, courteous, knowledgeable, and thorough."
"He was very friendly and efficient and helpful."
"They explained what they were doing and answered questions about equipment. There was a problem with the hot water valve they resolved later in the evening"
"He was efficient. He was knowledgeable, nice."
"Arrived on time, called first, was professional, courteous, and knowledgeable."
"Friendly advice and service"
"On time, very efficient, left things the way he found them."
"Billy was sent instead of Richard. Billy was very courteous, efficient, and seemed to do a good job of servicing my air conditioning system. "
"Job done well clean & neat "
"HE came on time did the job efficiently and was courteous"
"Tech seemed very thorough and careful."
"technician very respectful of property, fix issue that has been in place for a while (leak from furnace)"
"The technician arrived on time, and phoned ahead to be sure all was on schedule. He did the work thoroughly and carefully."
"Mike was cheerful and very informative about my air conditioning unit. He had helpful hints to be cost efficient . He's definitely a five star rep. "
"Professional & thorough "
"The tech had a filter on his truck! "
" Very pleased with his service. "
"Arrived on time. Had needed filters. Work done quickly and efficiently."
"The service man was polite, did not blanch at the piles in the garage, and went about his work efficiently."
"Second time he been at my house for different reason very professional and explain everything he did and what he seen under my house"
"Service person was very polite and kept us informed as to what he was doing."
"quality work and explaining all issues affecting our equipment"
"The work was done in a timely fashion and my heat is back on. "
"Job performed was done in a very professional manner."
"Professional and knowledgeable "
"Technician Richard knows his job! Very efficient..doesn't waste time."
"Eric was very courteous , knowledgeable, and explained every thing he was going to do and why. After he was finished with each of these things, he let me what he had done..."
"Very knowledgable, efficient, took time to explain things"
"Did a thorough job inspecting and cleaning"
"He was pleasant and courteous."
"Kept me informed of what he was doing, cleaned up before he left"
"Eric was timely, professional and did a good job."
"Joe was extremely helpful in pointing out how to best work with BR Heating - very professional."
"Courteous and informative"
"Very prompt service on a Friday evening. Tech found the problem quickly and took care of it well. "
"I thought the service was done in a timely and professional manner. They always put on their booties upon entering the home and were respectful in that way. However, th..."