Broad Ripple Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.6/5 stars based on 4,869 Reviews
norma S.
new whiteland, indiana
"The guys were very kind. However they miss the real problem and tried to sell me a very expensive unit. Not good."
carol D.
indianapolis, indiana
"Winston was very knowledgeable & answered all my questions."
sharon D.
zionsville, indiana
"Everything was great with the system. Service person was very courteous, professional AND nice!"
kristi T.
indianapolis, indiana
"When I scheduled I also put I needed someone to look at my water softener so I assumed they would be doing that as well the furnace tune up. The gentleman informed upon arrival that he was not plumbing and we needed to call a plumber for that."
robert A.
indianapolis, indiana
"Fast and efficient. Had filter I needed."
christa D.
lapel, indiana
"We had our brand new AC system installed in July. The system did not work when the technicians left our home. We gave it a day because we assumed it was just taking some time to cool down. We found out that the blower was not working when they left; therefore, the new system froze up. We turned off the system and the frozen pipes thawed and flooded our furnace. The technician came out and started showing us the problem. He stated, "I really shouldn't be running the system with all this water." Ten seconds later sparks flew and our motor was blown. The manager was contacted and the parts were replaced at no cost to us. Everything was fine for 2 months, until Saturday October 12th. It was the first day our heat was needed. I woke up in the morning and came downstairs, I turned the system to heat and set it for 70. The system turned on and heated the house fine. A couple of hours later my husband stated that it was chilly and waked over to the thermostat. It was completely blank. It would not respond to touch and it did not have any lights. I took the cover off. All the wires seemed to be connected. I then checked the breaker box and went downstairs and turned the furnace off and then back on by the main switch. I then called the 800 number and spoke with a woman who stated she had a technician available and would send him out. There was no mention of a delay or a wait. We did not receive a call for 2 days. On Monday around noon I called again and the woman that answered the 800 number stated that there has been a wait since Saturday and that there are still 3 people ahead of us. Jacob showed up on Monday around 9:30 pm. I told him immediately that the thermostat had no power. He went down stairs and looked at the unit. He was on his phone for 15 to 20 minutes. He then came upstairs and stated that the thermostat wire had broke downstairs and that the thermostat must of shorted out because if it has more than 30 volts it can be "finicky" and surge the thermostat. He stated that be had another thermostat in the tuck but he didn't trust the product and it had been "loaded off" on him by the company. He stated he was going to charge us a service fee for coming out. I explained to him that I did not feel we should have to pay when the system is less than 2 months old and was not check correctly by the technician that installed the new circuit board and motor in July. He stated he understood my feelings and stated that the technician that did that repair was fired. He also informed us that the installers that installed our system were fired. He then stated that he didn't know when he could come out and replace our thermostat. I expressed my dismay seeing that we had no heat for 3 days at this point and all that needed to happen was for us to go to the store and buy a new thermostat. He stated if we felt "savvy" enough that we could do that but he couldn't make any promises because there were other people waiting that had bigger problems. We just had a problem with our thermostat. He stated he would call us in the morning and give us a time. I did not receive a call until 3:00 pm the next day. Jacob then came back out the the house and spent another hour and half at our home installing the thermostat. He was on the phone for a big portion of that time, and tried to have us replace our hot water heater. He also stated there was a hole from rust on our hot water heater duct work that vents outside and taped it up. My husband asked for a general manager to call him. They have still not called us. We have had nothing but problems since we requested service and a quote in July. We have had great service techs that have now been "fired" or at the least degraded by other members of the company. We have heard statements from Jacob that he can't guarantee that he could get back to install the thermostat the next day, he couldn't guarantee that the thermostat would work for a long period of time, and he couldn't guarantee that there wouldn't be any further issues. Our paperwork on the other hand stated that there was a 365 days guarantee on your service. The experience has been terrible."
vicki J.
indianapolis, indiana
mary T.
fishers, indiana
takkai P.
indianapolis, indiana
"If I could, I will give a "0" instead of a "1". My air filter was replace in 3/15/2019 and was charged $50 for the filter. During the installation of the unit last year, I was told I can purchase the air filter anywhere. In mid-September, I purchase an air filter from Home Depot and it did not fit. I call your service department and asked why the air filter I purchased did not fit. I was told by the operator, after she consulted your expert, that it should fit. She asked me if I want a technician to stop by to see why it did not fit and I said yes. The technician did not come per appointment time. So I called again the next day and the technician showed up the following day. All he did was to replace the filter with a new one from your company and charged me $150 for the services which included $66 for the new air filter, and he never discussed why the one I purchased from Home Depot did not fit. I called the next day to ask why the one I purchased did not fit and why I was charge the service charge. The response I got was your company used a specialize high quality air filter and the dimension on the filter is a "nominal" dimension. When I asked about the service charge, she said if I wanted to talked to the supervisor and I said yes. Nobody called. I have a number of issue with this experience: (1) Nobody told me the air filter dimension is a "nominal" dimension and cannot be purchased from anywhere, (2) I thought I have paid for a 10-year service and was told it covered service charge for any services, and still got charge for service, (3) during the 3/15/2019 replace, I was charged $50 for air filter but this time (6 months later), I was charged $66 for a new filter, that is a 32% increase in price in 6 months. As far as I am concern, that is a ripoff and everything I was told during the initial purchase of the unit is not true."
deena P.
indianapolis, indiana
"He was honest with us."
sara S.
indianapolis, indiana
"Very helpful"
rebecca M.
indianapolis, indiana
james P.
indianapolis, indiana
"Courteous clean and professional . Did not try to up sell me like the techs the last few times"
beverly B.
indianapolis, indiana
louise K.
indianapolis, indiana
josh C.
indianapolis, indiana
"Eduardo was super nice and took the time to explain water heater basics to this newer home owner."
sharon F.
indianapolis, indiana
"A loose wire was an easy fix and I didn't get charged for plugging it back in"
jane H.
middletown, indiana
"Technician was friendly and professional."
karen J.
noblesville, indiana
"Hes very nice and knowledgeable. And Id like Evan to come for every service appointment please. Ive used Broadripple for years at 2 homes."
morany D.
indianapolis, indiana
"The tech was very informative and helpful and polite"
jim B.
indianapolis, indiana
victor M.
indianapolis, indiana
"Tech was on time and explained what he was going to do"
jason D.
indianapolis, indiana
"Edward did a great job, found the issue and resolved it quickly."
steve B.
indianapolis, indiana
"Not happy with installation of toilet (too far off floor) - Shower that was repaired now leaks more than before - and pipes under sink after installing garbage disposal were not tighten resulting in water spilling under cabinet after 1st use. I ALREADY CALLED TO SPEAK TO A MANAGER?SUPERVISOR - I DO NOT, repeat DO NOT want the technician JD to come back our or call me!!!!!!"
fiona B.
indianapolis, indiana
"Quick, polite, helpful."
debbie H.
indianapolis , indiana
"Evan found a problem with the motor was able to fix it & averted carbon monoxide from coming into my home. Ali was able to answer some questions about my thermostat. He also climbed up on the roof to determine an issue with the exhaust pipe."
june M.
indianapolis, indiana
"Ira was great except he opened my carbon monoxide detector which set off my alarm and sent the fire department to the house which will cost me a false alarm fee."
doug B.
noblesville, indiana
"Very nice young man as the technician"
ronald R.
indianpolis, indiana
"When Greg turned off the gas to the furnace he did not realize he also shut off the hot water heater. Needless to say I was upset the next morning when I had luke warm water for my shower. I am 75 years old the reason I have a Maintenance contract is that I do not have to do this stuff anymore. Needless to say I was not happy trying to relight the pilot the next morning."
mr patton P.
anderson, indiana
mary B.
indianapolis, indiana
"Great customer service"
david J.
indianapolis, indiana
dorothy L.
indianapolis, indiana
"On time, got the job done quick."
mike C.
fishers, indiana
"They did a good job"
patrick B.
indianapolis, indiana
"Greg is a very competent technician ."
adam C.
carmel, indiana
"Winston rapidly figured out the problem and provided the solution."
nancy L.
indianapolis, indiana
"He was friendly, informative, efficient."
carrie L.
indianapolis, indiana
"Ira was very thorough and friendly in his service and explanations."
michael B.
indianapolis, indiana
"Tech arrived on time and was very professional"
robert R.
indianapolis, indiana
linda H.
fishers, indiana
"Prufessional and friendly. Clear explanations. The new additional service provided by Cody is a. real bonus, especially the checking out of the water heater."
rick B.
indianapolis, indiana
danny P.
elwood, indiana
"VERY EFFECTION"
mickey W.
indianapolis, indiana
"This has NOTHING to do with Jonathon and EVERYTHING to do with scheduling (a 2 hour window that you missed by 1 1/2 hours!!), office follow-up (can't I get a call to let me know?? I had to call, NOT GOOD), over scheduling staff which sets them up to fail. Believe me, I waited a few days to do this survey because I AM PISSED, STILL!!! AGAIN, the survey answers have NOTHING TO DO with Jonathon and EVERYTHING to do with how you seem to run your business. Jonathon knew I was pissed, was very professional, even up sold me a UV light and performed his work to what seemed to be a very high level of professionalism. TOO BAD this seems NOT to be the same with managers, management and owners!!!!"
megan M.
indianapolis, indiana
linda C.
greenwood, indiana
"Very friendly and willing to talk to me about specifics of my furnace unit."
cheryl T.
indianapolis, indiana
"Evan was clean and efficient and completed his job in a timely manner."
michael F.
indianapolis, indiana
rosa maria c. D.
indianapolis, indiana
"The technician was on time, he put covers on his shoes, he was very respectful and explained all he was doing."
nancy S.
zionsville, indiana
"No one gets a 10 from me. But technician was very informative, clean and did great work."
susan W.
indianapolis, indiana
"Service person was on time, personable, explained everything he was doing in advance and then summarized after performing the services."
garry B.
indianapolis, indiana
"Great service"
michael F.
indianapolis, indiana
denise G.
indianapolis, indiana
"Keith was very professional and thorough in explaining what was the issue and finding a solution and getting out new thermostat installed same day!"
carol K.
fishers, indiana
"Greg was very friendly and professional. He explained what he did."
rex G.
anderson, indiana
"Good job."
sally S.
fishers, indiana
"Greg was very nice, came earlier than expected, & got our air back working on the hottest day of the month! I was also thankful that when I called the night before, the call was answered immediately."
montgomery D.
fishers, indiana
"The technician was professional and courteous."
ms odom O.
noblesville, indiana
"As always very good service."
bob B.
greenwood, indiana
"Efficient complete."
christina K.
indianapolis, indiana
mike I.
carmel, indiana
laura H.
indianapolis, indiana
"More thorough than any other technician who has serviced my AC or furnace."
dennis G.
noblesville, indiana
"Both Greg, the service technician and Ali the Sales Service Advisor did an excellent job ensuring our furnace and Home was in tip top shape for this coming Winter season. They expertly evaluated our resources and reported and or corrected any deficiencies."
robin G.
indianapolis, indiana
gary S.
carmel, indiana
dave G.
noblesville, indiana
rex B.
pendleton, indiana
"Keith was very professional, technically great, efficient, offered great suggestions and personable."
janette J.
indianapolis, indiana
sandy S.
indianapolis, indiana
david C.
indianapolis, indiana
robert C.
noblesville, indiana
"good efficient service, pleasant fellow, very helpful, very knowledgeable"
gloria F.
indianapolis , indiana
"James was very personable, friendly and respectful"
steve H.
carmel, indiana
"professional, friendly, knowledgeable"
barbara M.
pendleton, indiana
"All was well done as far as the service but when he left he set the temp on 84 degrees and turned the air off and I didn't know why it was so hot in my house for hours."
george B.
indianpolis, indiana
"I WOULD RECOMMEND THEM to my my friends and family"
ron F.
carmel, indiana
nancy F.
indianapolis, indiana
"Its did thorough check of furnace."
corey B.
indianapolis, indiana
"Very knowledgeable, professional, and courteous."
larry S.
anderson, indiana
"after purchasing a 12,000 dollar unit , I was not told that we would have to pay an electrician out of our pocket. i would think at that price it would be included. My son had the same sitution and his wiring was included. I AM EXTREMELY UPSET WITH WITH THIS SITUATION. i would like an explanation why we were not told."
maureen O.
indianapolis, indiana
"he cleaned the furnace"
david K.
indianapolis, indiana
"The technician thought he had solved the problem but nothing has changed."
james B.
noblesville, indiana
"Courteous"
jane K.
fishers, indiana
judith M.
indianapolis, indiana
"Ira always does a good job, but several hours after he left I had to call a new technician because the wires connecting the thermostat were dis-connected."
norman L.
indianapolis, indiana
"Good as usual."
jane J.
fishers, indiana
paula baron B.
greenwood, indiana
"The technician was prompt, courteous and helpful."
aaron L.
indianapolis, indiana
"I was very pleased with the service. Everything was clearly explained to me."
james C.
indianapolis, indiana
kendall C.
indianapolis, indiana
"Service was prompt and thorough, and Jacob did a good job of explaining how the problem occurred and how to avoid similar problems in the future."
milton G.
indianapolis, indiana
"Ira is very efficient and knows his product and does a good inspection with a smile and nice personality."
james D.
indianapolis, indiana
john G.
indianapolis, indiana
"your tech new what he was doing,very professional and explained to us what he did and what needed to be done in the future"
donna P.
greenwood, indiana
herman S.
anderson, indiana
"he came in an did what he was suppose to"
nolan C.
indianapolis, indiana
melinda S.
zionsville, indiana
"Awesome service"
carolyn B.
anderson, indiana
"It was a pleasure to meet Evan, and have him in my home for the maintenance service on my furnace. He explained what he had checked during the service, and was friendly and courteous during the visit. I look forward to requesting him for the air conditioner maintenance in April."
troy R.
indianapolis, indiana
"I was pleased with the service provided."
rosemary W.
anderson, indiana
nina S.
indianapolis, indiana
"He was professional and very, very thorough. Gave me lots of useful information."
stephen L.
summitville, indiana
"a wire was twisted when the furnace was put back together and caused the air conditioning did not work and someone had to come out the next day to fix it."
cheryl W.
indianapolis, indiana
"Very Professional. Not at all intrusive. Done in 5 hours."
mary K.
indianapolis, indiana
"I had 2 people to ask questions to. The actual service person, Evan seemed very knowledgeable."
olga K.
carmel, indiana
carolyn S.
indianapolis, indiana
"Ira was friendly & did a thorough check of our furnace."
wade L.
zionsville, indiana
"Guys seemed to do a very thorough job and explained their findings clearly"
ellyn T.
carmel, indiana
"timely- professional-"
david O.
indianapolis, indiana
"I was called to parent's house when they said they could not get the furnace to turn on. I came to find out that the lever on the gas line going in to the furnace had been shut off likely during the servicing, but it was never turned back on. A simple fix but still required some of my time to drive to their home and back after work. He had also forgotten a tool bag on the day of service and had to make a return visit. Maybe it all comes down to it just being an off day for the technician, but my parents said a similar situation happened on a previous service where a technician had to come back."
doris S.
anderson, indiana
"Technician explained what he was doing"
orlando G.
indianapolis, indiana
judi C.
fishers, indiana
"My original appointment on 9/16 was frustrating in that it was canceled at 9:15am-witihin my 8am-10am time frame so I was not happy with the fact that I had to reschedule. However, Greg arrived at 10:15am (within my 10am-12n window) and was wonderful. He took his time, literally took the unit apart to ensure it was functioning as it should. I appreciated that he did not hurry his work."
diane S.
indianapolis, indiana
"He was very nice, knowledgable and informative."
richard L.
indianapolis, indiana
"Both workers were very knowledgeable and helped one another. Did an excellent job."
pam E.
indianapolis, indiana
ellen A.
indianapolis, indiana
"Sean called to let me know he was on his way and I appreciated the heads' up."
michael N.
indianapolis, indiana
"technician was thorough and helpful on a question we asked him"
chase C.
indianapolis, indiana
"There was a misunderstanding about when we were available. However, David did a good job, was informative, and took some money off the bill to apologize for the inconvenience."
marilyn T.
indianapolis, indiana
"Efficient and knowledgeable."
michelle B.
indianapolis, indiana
rick L.
indianapolis, indiana
patricia G.
anderson, indiana
jennifer S.
indianapolis, indiana
"Thank you for same day service. Thank you for working in the dark."
alison B.
indianapolis, indiana
"The technician was awesome. The fact that it took TWO ADDITIONAL hours because he had to go to Lowes twice was NOT awesome. I would not expect it to take FOUR HOURS to replace a garbage disposal."
christohper r.
indianapolis, indiana
"Got in quickly assessed issue and fixed the rpoblem"
janet W.
indianapolis, indiana
"Its not one because the technician,Keith,I think, was very pleasant. What I didnt like was that there were two guys. They suggested things that werent really necessary and failed to clean out one of the hoses. We called in Bone dry for another inspection. I feel like this organization has gone the way of many corporations, money first. Not good honest service leads to money."
deborah D.
indianapolis, indiana
"After multiple attempts I received no communication or service"
melanie W.
indianapolis, indiana
"Greg was very friendly and professional, as was his supervisor."
theresa L.
indianapolis, indiana
"I think something heavy was placed on my bathroom scale...quit working right after visit. Stepped on it next morning and it said overload. Had to purchase a new one."
mike E.
greenwood, indiana
"Appointments had to be rescheduled. then it took a few days to get the part in house.Keith did a great job on the repairs but the other factors are the reason for the lower rating."
patrick R.
indianapolis, indiana
"Ira is thorough and polite."
david J.
indianapolis, indiana
collin D.
indianapolis, indiana
"I just think that every tech that you have sent out has been great, Jonathan came this time and in the spring and did an excellent job both times"
gwen S.
indianapolis, idaho
sally H.
carmel, indiana
"Jacob was very knowledgeable and professional and did a great job with our tune up."
thomas P.
carmel, indiana
"Jacob was very helpful, knowledgeable, and informative about my HVAC system."
marvin P.
indianapolis, indiana
"Friendly and competent, and answered questions"
nancy S.
noblesville, indiana
"Very professional. Neat. Spent lots of time. Explained findings thoroughly. Respectful."
margaret H.
indianapolis, indiana
"Prompt service, advised me of other problems that needed fixed. Very courteous & friendly, as were your scheduling staff"
greg J.
lapel, indiana
"Keith your technician was awesome As for Broadripple heating and cooling. I'm still not happy about any of this . I feel this valve was an issue from day 1 . I have No Desire to recommend this company for anything after 11 or 12 yrs of service. I bought a new unit so as to Not have these issues and be nickel and dime to death . My 1st time and last time I felt screwed! Even at paying half the price on labor ."
tom B.
indianapolis, indiana
charlotte C.
indianapolis, indiana
"Yes he repaired the bracket holding to the wall that the other technician didn't install correctly but I don't think that I should have been charged for it."
james P.
indianapolis, indiana
margarita C.
indianapolis, indiana
"He was very professional. He was there on time and took his time to explain all the work it needs to be done."
sally P.
indianapolis, indiana
micheal R.
indianapolis, indiana
ann F.
anderson, indiana
"Winston Hines, my Service Technician, was very professional in job performance with my furnace and interactions with me by answering my questions/ concerns. I was given a copy of my work order."
jay B.
carmel, indiana
stephen H.
carmel, indiana
"Jake has taken care of all our HVAC needs. I call for him by name when I call."
james W.
indianapolis, indiana
"Right now everything is fine........haven't used the furnace yet this year so hopefully it will be then. Was very happy that Chris found that the filters the last person sold us were the wrong ones...."
william H.
carmel, indiana
"Professional"
joe V.
indianapolis, indiana
anita A.
indianapolis, indiana
doug L.
indianapolis, indiana
"On time and no problems"
roger R.
carmel, indiana
"very knowledgable"
henry R.
indianapolis, indiana
"The technician, Evan, was extremely polite and informative. He gave an overview of his findings and didnt try to sell anything that wasnt needed."
kristine T.
anderson, indiana
"Our concern is that we have received conflicting information from your techs. Previous to the Spring visit we attempted to keep our furnace filter changed every 3 months. During the Spring visit, the tech told us that was unnecessary and that 6 months was a more reasonable frame of time. Well, as you can imagine, we were surprised during this Fall checkup to be asked why we weren't keeping the filter changed more frequently. We have gone back to the 3 month cycle; however, since we tend to do what the experts tell us, it would be helpful to make sure they are telling us the same thing. We aren't mad, we will continue using your service, we understand that this happens; however, we also felt someone should know. Thanks."
wally C.
anderson, indiana
"Kept us informed"
ron O.
anderson, indiana
"Tech was on time and very friendly. Explained to us items that needed attention"
chris P.
beech grove, indiana
"Very courteous and knew exactly what needed to be done!"
liz E.
indianapolis, indiana
"Technician (Evan) was on time. He was courteous. He explained everything. He gave us options, but didn't try to force sales ."
kirk M.
noblesville, indiana
"Prompt arrival and efficient work"
richard L.
indianapolis, indiana
"Friendly, Informative, knowledgeable."
richard L.
indianapolis, indiana
"Have lots of confidence in Jacob as he is on top of what is needed.Ver efficient. Nice personality."
richard G.
indianapolis, indiana
"Good service"
rebecca P.
indianapolis, indiana
"The tech not only did not complete the repair but he did not protect the working furnace as he worked and by his negligence caused major damage to the previously working system and walked away without repairing or taking responsibility for the damage he caused."
gary B.
anderson, indiana
mauna H.
indianapolis, indiana
"Are your technicians working on commission? What I get is prompts for what I need to buy."
becky A.
anderson, indiana
"They inspected my furnace and explained exactly what they did. Very knowledgeable."
peter T.
fishers, indiana
"Technician explained everything he checked and what the results were."
mary L.
indianapolis, indiana
nora P.
fishers, indiana
"Friendly and quick service"
bill C.
indianapolis, indiana
jon H.
indianapolis, indiana
"Winston was very polite and satisfactorily provided the service that was scheduled."
quikrete Q.
indianapolis, indiana
"Even though we did not go with Broad Ripple Heating, Air Conditioning, & Plumbing, Bryce was very friendly and professional."
ida S.
noblesville, indiana
"Jacob and JD were very helpful. Answered all our question efficiently and with accuracy. Gave us ideas as to how we could make it more efficient. They both should be commended for their work. I know this isn't within the 24 hour period but please award them their $20 anyway. Thanks"
valeene H.
anderson, indiana
"Thorough and ready to help in a situation I have had for a number of years. Discovered a vent was not connected and repaired it. So grateful for that!"
lynda V.
indianapolis, indiana
"David is a credit to your company!"
ken N.
anderson, indiana
amanda K.
greenfield, indiana
"Kind and knowledgeable tech"
carol K.
fishers, indiana
joe K.
fishers, indiana
john C.
noblesville, indiana
tara L.
greenfield, indiana
"Didnt spend much time helping and never called back with quote"
michele F.
indianapolis, indiana
sharon P.
indianapolis, indiana
"Very personable and explained everything as he was doing it."
donald H.
indianapolis, indiana
george S.
carmel, indiana
"IRA AND EDWARD were very knowledgeable and professional. They explained in detail what they found and their advice for future work."
bonnie M.
carmel, indiana
austin C.
fishers, indiana
"Winston and Robbie were friendly and worked efficiently to get my AC working again"
tom G.
indianapolis, indiana
"Very client oriented"
linda S.
zionsville, indiana
lou S.
fishers, indiana
"Winston was very knowledgeable and professional"
kim C.
indianapolis, indiana
margo L.
fishers, indiana
mildred M.
indianapolis, indiana
"The AC has been very disappointing. First the installers did not know how to do the electrical work. The AC froze up. Tech. came at worked on it. Then it would not shut off. Tempt got as low as 62 degrees. Called and Chris returned and "fixed" the problem. AC has not come back on yet since the temp is now 67. The AC does not cool the upstairs when it is working properly."
micheal R.
indianapolis, indiana
mike B.
fishers, indiana
brian W.
anderson, indiana
sarah W.
indianapolis, indiana
richard F.
indianapolis, indiana
"They did what I expected"
matt B.
indianapolis, indiana
"very satisfied, but a little surprised at the cost"
rebecca G.
indianapolis, indiana
david W.
anderson, indiana
"Courtesy, timeliness"
marty B.
carmel, indiana
carol G.
indianapolis, indiana
john D.
indianapolis, indiana
"The tech was able to determine the cause of poor AC cooling quickly at a reasonable cost."
kathy R.
indianapolis, indiana
"Nick was pleasant and very professional; he told me what he was going to do, and went to work."
sharyl H.
greenwood, indiana
"First time for this service so I didn't know what to expect."
suzanne B.
indianapolis, indiana
"Very informative and courteous."
paula G.
indianapolis, indiana
"Winston and Breck took the time to explain to my husband and I the issues they discovered in the routine maintenance and kept us updated in their process. They were both very kind and courteous."
tim F.
fishers, indiana
"I requested that our outdoor that was installed by you be leveled since it was beginning to tilt. The Technician quoted 180.00 + materials, yet the previous unit which you installed as well had been in place for 15 years and never became un-level. When I said I didn't want to pay that, he still charged me 84.00 for a service call."
jerry Z.
indianapolis, indiana
nan N.
muncie, indiana
"I have submitted this form twice with a lengthy explanation of the problem I experienced. Each time I get an error message. If it wont work, I dont want to waste my time again. I filled in the complete form and am willing to do it but this one I am seeing if it goes through."
jura finn F.
indianapolis, indiana
"No problems, thorough job, efficiently done."
andrew B.
indianapolis, indiana
"Technician did not look inside for suspected leak in cooling coil. Called next day and sent different technician and was informed the cost to find leak is $300.00."
nicole T.
indianapolis, indiana
"Jonathan was very friendly and respectful. He really seemed to want to help. It was nice to see those qualities in such a young man."
evelyn S.
indianapolis, indiana
"Keith was exceptionally nice and knowledgeable. Explained everything in detail."
eric G.
indianapolis, indiana
chris B.
indianapolis, indiana
carrie G.
indianapolis, indiana
"Ira was on time and very easy to work with."
maynard P.
middletown, indiana
"Efficient, professional, answered questions well."
diane N.
indianapolis, indiana
"Winston sincerely wanted me to be left with a good impression of your company. He was very thorough and communicated exceptionally well."
adam C.
carmel, indiana
jeff B.
anderson, indiana
"always on the end of appointment window always has excuse of meeting its a shame on an 8-10 appointment which is first of the day that you cant be earlier"
andrea P.
indianapolis, indiana
michele E.
indianapolis, indiana
"Called when they were on their way. Very effecient"
john H.
indianapolis, indiana
"Evan was awesome, solved our issue within a couple minutes and explained everything."
larry S.
carmel, indiana
"Very capable and professional in their evaluation"
kevin C.
indianapolis, indiana
peggy R.
anderson, indiana
"After air conditioner was not working the tech stated needed new motor and after 6 hours the motor ( or overall air conditioner ) is not working anymore"
cheryl W.
indianapolis, indiana
"Technician informed us well and answered all of our questions"
ron H.
fishers, indiana
"Jacob was very professional and courteous. He explained all issues in great detail. He provided additional recommendations too."
cheryl T.
indianapolis, indiana
"Left the gate open."
bob K.
indianapolis, indiana
"100"
bob K.
indianapolis, indiana
"He took time to explain; changed filter for me; great attitude; thorough"
sue D.
carmel, indiana
"Pricey for work done"
margaret F.
indianapolis, indiana
roger S.
carmel, indiana
"Service was excellent. Sales and installers were very polite. Price was a bit high."
ian S.
zionsville, indiana
"Excellent professional service!"
cheri W.
pendleton, indiana
"I think the techs were measured in their responses and stayed within the guidelines of their training, which I respect. I just would have liked more unreserved recommendations."
carl M.
indianapolis, indiana
"Arrived promptly. Answered all questions"
don B.
indianapolis, indiana
"The techs were good. I had routine maintenance done. My system was working fine before the service then it stopped working after they serviced it. Perhaps it was a pre-existing problem but it was working before they serviced it. That leaves some room for doubt in my mind."
tim C.
indianapolis, indiana
"Prompt, courteous, efficient work"
orlando G.
indianapolis, indiana
"Rich arrived early in the day when I was expecting yesterday being a weekend for service not to be delivered until much later! He quickly diagnosed the problem and the unit is working great now."
elizabeth B.
indianapolis, indiana
"I thought Winston was very thorough. He checked everything and fixed the problem. He was also outside on the hottest day of the year!!"
richard U.
indianapolis, indiana
"The couteos technical arrived on time and turned right to work to install the new AC and Furnace in 5 hours!. and cleared/cleaned up completely after completion."
donna S.
indianapolis, indiana
"It was all because of Ira. He explained the situation and gave me several options regarding my AC unit. It's an old unit but he understood my husband had just died and I could tell he didn't want to add to my stress but got my unit serviced so I could get through this heat wave. I know the AC is old and he explained that I would need to replace it but I didn't have to make that decision on the spot. I appreciated his expertise but mostly his kindness. He is a great ambassador for your organization."
greg J.
lapel, indiana
"Still not fixed"
diana D.
greenwood, indiana
"NEW AC CAN'T KEEP UP LIKE MY OLD ONE DID .WE PUT IT ON 72 RUNS ALL DAY STAY'S AT 73-74 DON'T SHUT OFF TILL OUTSIDE TEM IS ABOUT 77. HAVE WATER AROUND FURNACE AND UNDER OUTSIDE UNIT . NOT SATIFIED WITH IT YET MAY CALL TOMORROW , MY CONCERN"
nina S.
indianapolis, indiana
"He did a good job. He didnt have a filter for my system on his truck, thats all. I will buy one at Lowes though and put it in myself. Thats no problem. He said I could leave the old one in, but it looks pretty dirty to me, and I think its not wise to leave it in."
byron D.
zionsville, indiana
"Service very knowledgeable ad advisory"
pam G.
idnianapolis, indiana
bill C.
indianapolis, indiana
"TECH WAS GREAT....MATERIAL COST WAS 10 TIMES TO HIGH"
bill C.
indianapolis, indiana
"FAST SERVICE"
brian E.
indianapolis, indiana
"The wait was long due not enough techs (not techs fault but management). Must hire more techs rather than overwork current techs. Overworking techs and making customers wait long is poor and unsustainable business plan."
donna B.
indianapolis, indiana
"Polite, explained everything, including all options available to us."
judy R.
new palestine, indiana
"It's not so much the service, but the fact you don't stand behind your product. My system has had a coolant leak since 5/18. when it was only 2.5 yrs old . lost all coolant when tech came on 7/2/19. But it just a big oh well for you, I'll just have to pay for coolant when it won't cool. I thought a 10,000 dollar unit would last longer than 2 1/2 years. It must be junk."
adrienne S.
indianapolis, indiana
"Nick was right on time and called to make sure I was home before he arrived. He replaced the capacitor that Id been advised at last years tune-up was failing. He was professional and I didnt feel like he was pressuring me to renew my service plan or selling me anything I didnt need. I appreciate feeling like I can trust the service professionals that come to service my system. It was a large investment and is not my area of expertise so being able to trust the word of the folks who come check on it is very reassuring. Thank you for all you do to keep me comfortable throughout the year and to ensure my system will continue to operate efficiently for many years."
jack p.
indianapolis, indiana
"great job"
jeffery S.
noblesville, indiana
"Winston was friendly and knowledgeable. He worked quickly, efficiently, and was just very pleasant to work with. He also recommended and installed a programmable thermostat for our system."
tj F.
fishers, indiana
"I requested a quote about insulation for the joint above an ac vent that is sweating. I received a call shortly before my appt time and confirmed what I needed a quote for. I was told that was a call for a technician and he was a sales rep. He stated he would call the office and they would get the appropriate person out. I never received a follow-up call and took off from work early for nothing."
jack p.
indianapolis, indiana
"Jacob M. was the service technician today for our annual tune up. He did an excellent job and alerted us to potential situations that need to be addressed."
patricia G.
anderson, indiana
laurence L.
indianapolis, indiana
"He was pleasant and efficient and made sure I understood the problem and my options."
mark B.
indianapolis, indiana
"Because often on these types of surveys 1-9 is basically an F and only 10 is passing."
luke L.
indianapolis, indiana
"Winston was thorough, courteous and efficient."
david I.
anderson, indiana
terry A.
indianapolis, indiana
"Super fast emergency service on Thursday evening! Issue fixed quickly, with good explanation of problem and what to expect going forward. Very polite, knowledgeable, confident but down to earth."
chris K.
indianapolis, indiana
"After struggling with the issue for several months, and other HVAC techs not being able to get the problem solved, Jacob was able to take care of it and test his work in one try for a fair price and in a timely matter."
peter I.
indianapolis, indiana
randy F.
anderson, indiana
jennifer M.
zionsville, indiana
"Scott did a great job of fixing the leaking pipe. He was timely and left it clean."
nancy C.
indianapolis, indiana
"Chris was very knowledgeable and educated me on cooling tips that I was unaware of in addition to fixing my AC unit."
jimmy T.
indianapolis, indiana
"Both were very professional."
charles G.
indianapolis, indiana
"Very thorough and helpful."
joe S.
noblesville, indiana
"Knowledge and Professional"
jade A.
indianapolis, indiana
"Your reps always arrive on time, are courteous, put up with my cat's constant supervision of their work and they don't charge us for something that is not broken."
steph H.
indianapolis, indiana
"Chris was awesome and very helpful."
deborah B.
indianapolis, indiana
"Evan did a very thorough job and FINALLY seemed to have repaired my unit after many time-consuming service calls .."
bruce U.
indianapolis, indiana
sharon R.
indianapolis, indiana
"Complete study of my air conditioner"
bob A.
fishers, indiana
ken N.
anderson, indiana
"Your rep called instead of coming. He got the specs on the fan I need, and said he'd get back to me. He hasn't, yet. He did say you folks are covered up right now, and that's not surprising with this weather. It's not a rush job, but it needs to be done eventually."
tara R.
indianapolis, indiana
"Excellent professional customer service"
mildred M.
indianapolis, indiana
kent S.
indianapolis, indiana
bryant C.
indianapolis, indiana
"Winston was outstanding and very knowledgeable"
patricia l G.
anderson, indiana
craig M.
indianapolis, indiana
"I wanted to get a price quote on a mini-split ductless air conditioning unit for an upstairs bedroom. Unfortunately, the price quote I received seemed much more expensive than I anticipated. The price quote seemed much higher than what the "average" for these units is listed on the Internet."
gretchen R.
carmel, indiana
"Jacob was polite, efficient, and did his job well. He explained our new dehumidifier and how it works. He is a happy employee of yours! Genuinely seems to like helping others. Refreshing!"
brian R.
indianapolis, indiana
"Your tech had no answers except to replace everything - either all the ductwork, or the whole System. For a squeaking noise. Also, the thermostat is not working right - not shutting system off - but instead of pricing a replacement he said I need a whole new system. I am unlikely to ever call you again even though the entire system in this house has been installed and serviced by Broad Ripple for years."
deborah B.
indianapolis, indiana
"Evan did a good job today and went the extra mile to insure my unit was finally working correctly after MANY issues over the past 2 years!"
dennis W.
muncie, indiana
"He was great - but he couldn't fix the problem due to a particular motor. It would have been a 10+ if he could have fixed it."
leslie K.
indianapolis, indiana
"Technician covered his shoes each time he entered house. He was very polite, and took the time to answer all of my questions."
virgil jr. J.
avon, indiana
"On 7/1/19 I was told by the person, you sent to my home, that my parts warranty expired. On 7/1/19, Airtron told me my warranty expired on 7/3/19. I informed the person i called that i wanted to know why my ac froze in the winter. After the diagnostic assessment, that I paid for i was told that further assessment would be required to know why the ac froze in the past. I never approved of work being done; I only approved of the diagnostic assessment. When i informed the person that i would not pay for the recommended work and I would only pay for the diagnostic assessment, he stated that he had already installed a capacitor. But would leave it in because it takes time to acess it."
marge N.
indianapolis, indiana
"Knew what he was doing and worked to fix it"
bukky A.
carmel, indiana
"Every member of your team that I interacted with handle my request with expected degree of professionalism."
carol K.
fishers, indiana
"The technician diagnosed & fixed the problem in a very timely manner. He was very considerate and courteous."
richard M.
indianapolis, indiana
donna M.
carmel, indiana
"The technician told us that our problem was a broken coil that had leaked the refrigerant, and that to repair the could would cost us around $4,500, plus around an additional total of around $500 to refill with refrigerant. That price seemed extremely high, so we refused repair and asked to have a sales person come out to price a new one. After further research, his quote appears to be absurd. We have been customers for maybe 30 years and this was a very shocking quote."
angie M.
muncie, indiana
"Explaining what was wrong"
cindy H.
indianapolis, indiana
"Terrible business model!!! Technician did not maintenance my furnace or air conditioner. He only inspected to see what was wrong. A sales rep accompanied him because it was obviously assumed that I would be foolish enough to buy an $18000 furnace that day. No maintenance was done. What a set up! Also, if you think I would be foolish enough to pay double for a new furnace by signing up for another one of your "maintenance" schemes, you are sadly mistaken. This is a great example of why it is so difficult to find honest, helpful technicians today. Awful!"
deana H.
indpls, indiana
"Evan was courteous and professional and very knowledgeable."
linda R.
anderson, indiana
"Technician Keith very knowledgeable and professional. Also very kind young man. It was the first time Ive had a service technician ask if I wanted him to lock my doors as he left. Im disabled and that kept me from having to get up to secure the house."
kevin W.
indianapolis, indiana
"Ira was very polite and thorough. Very informative and let me know my system is getting old and to think about replacing. Told him with good maintain I was hoping for more. He understood and did not pressure to get new one. Like that he wasnt pushy"
wendell J.
beech grove, indiana
"Jonathan always does a great job for scheduled maintenance."
curtis F.
shelbyville, indiana
"Representative never came out. He called and priced the job without even seeing it."
joseph C.
indianapolis, indiana
"Technician was very thorough, courteous, kind and didn't mind our barking, over protective dog and loud kids."
donald H.
indianapolis, indiana
"Technician was honest and upfront with his evaluation of my AC issues. He is getting a new coil ordered and got my existing system temporarily charged and running. I really appreciate getting a service call on the same day I called. Thank you!"
eric P.
carmel, indiana
michelle B.
indianapolis, indiana
cheryl T.
indianapolis, indiana
s D.
carmel, indiana
"Jacob knows what he is doing and fixed the problem quickly"
joseph D.
indianapolis, indiana
joe L.
indianapolis, indiana
kenneth N.
cicero, indiana
"Very courteous service person. Explained what he did. Want to use him all the time."
charles Y.
indianapolis, indiana
"Keith phoned me at 1:36 pm for a 2 to 4 pm appointment, which means that I didn't have to wait very long for him to show up. Also, Keith was very easy to work with. Communication was very good."
suzanne V.
fishers, indiana
"Jacob was great. Polite and courteous at all times...yes, sir...no, sir. Knowledgeable and professional. Completely satisfied with Jacob."
jeff B.
arcadia, indiana
"Johnathan was great. He did the job, informed me of his progress, and was just a nice person. Thanks, Johnathan!"
johnny J.
indianapolis, indiana
"On this date I had a 4:00pm appointment, but Nick (bless you) called to advise that he wanted to come an hour early. He did arrive at 3:00pm and performed a preventive maintenance/tune-up on my air conditioner. Just think, he arrived an hour early. In my experence, this was above my expectations."
ben K.
indianapolis, indiana
"Jonathan was polite, friendly, professional."
cindy W.
fishers, indiana
"Great service, nice technician"
kathleen T.
indianapolis, indiana
"He was very good. Nice to talk with."
chris H.
indianapolis, indiana
"The tech spent 5 minutes deciding he didn't have the part needed and 85 minutes trying to upsell me on a new system, when we didn't even know if the old system could be fixed by replacing the one fuse."
richard L.
indianapolis, indiana
"Jacob was very accomadating and caring about our needs."
richard s.
indianapolis, indiana
"keith was very knowledgeable , and took his time to clean and check my system , he answered all of my questions and concerns . changed my filter for me , and dated it for me . I was very pleased with his kind and courteous service ."
kelli E.
indianapolis, indiana
"Didnt give a hard up sell or sales pitch. Just tried to fix the problem. Just what I wanted!"
carl C.
anderson, indiana
"He tried to do everything he could to fix the issue and good at explaining the problem"
robert Z.
indianapolis, indiana
"Expert, friendly, direct. Hale immediately scoped out the problem, explained and showed evidence of a line break, went to purchase it, fixed it quickly. Affable and efficient. Couldn't ask for more."
jesse W.
indianapolis, indiana
james W.
indianapolis, indiana
"We've always used Service Experts - starting in the 60's with Bryant Allen (or whatever it was called back then). Jonathon is going to be a good employee - he called us when things weren't going as they should and was always very polite. We've been told by contractor friends that you're more expensive but we've never checked that out. We were disappointed that we didn't get a pamphlet to explain the new dehumidifier so we could be sure we're using it properly though."
john N.
indianapolis, indiana
"I called the day before and was scheduled for an appt within 24 hrs. I was called and told the technician was going to delayed."
eric P.
indianapolis, indiana
norm B.
yorktown, indiana
keva R.
indianapolis, indiana
"Easy to schedule. Quick service. Courteous. Showed up on time."
jennifer D.
indianapolis, indiana
gina S.
indianapolis, indiana
"Evan was very professional and explained everything about the AC unit."
alfreda B.
anderson, indiana
"Jonathan was very knowledgeable and respectful. He explained what he was doing and was friendly and polite. Very courteous. Made sure everything was cleaned up before leaving. Great guy."
dan S.
indianapolis, indiana
wiese U.
indianapolis, indiana
janet S.
indianapolis, indiana
"100"
janet S.
indianapolis, indiana
"He got here the same day I called."
carolyn B.
anderson, indiana
"It was nice to meet Evan, and get acquainted with him. He was professional, polite, friendly, and it was nice to have him in my home to take care of the air conditioner maintenance."
mary storm S.
indianapolis, indiana
marilyn T.
indianapolis, indiana
"Reliable, efficient, courteous"
holly M.
indianapolis, indiana
"I explained that I would simply write a check for a replacement AC unit. The estimates included numbers not relevant to such a transaction."
teresa B.
indianapolis, indiana
"Keith was awesome. Friendly, informative and competent."
penny B.
indianapolis, indiana
"Winston was pleasant, thorough, and explained things well"
cathy H.
indianapolis, indiana
"On time, friendly, knowledgable and solved problem."
greg S.
indianapolis, indiana
"Service was completed in less time than what the estimate was when it was scheduled. Technician cleaned up the work area."
stephen L.
summitville, indiana
wendy W.
indianapolis, indiana
"Professional & respectful service. Actually had two services . One with Matt , the other with Winston & George."
stephen O.
daleville, indiana
"Technician was very polite, knowledgeable, and efficient. We have always been pleased with whoever you send to do our service."
mary G.
indianapolis, indiana
"worked efficiently and explained his findings."
ramona M.
indianapolis, indiana
"Technician was on time, friendly and professional/ He offered helpful information and solutions to problems he found. He did not push us to make decisions at that time. He was very neat."
josette S.
indianapolis, indiana
"Matthew was great! He answered all my questions and did fabulous work!"
nick R.
anderson, indiana
donna W.
carmel, indiana
"Technician seemed to know what he was doing and explained things to me. My only complaint is that he detached my outdoor hose from the faucet, and I have no idea why! It's very hard for me to get it reattached since I have arthritis in my hands and wrists, so I'm not happy about that. So far I can't get it back on."
dennis F.
noblesville, indiana
"He explained everything very thoroughly"
brenda B.
indianapolis, indiana
bob H.
indianapolis, indiana
"On time actually early which worked out great for me. Tech was very courteous"
daniel S.
indianapolis, indiana
"Winston is a very reliable worker. Winston answered all my questions and I enjoyed that he was personable."
peter C.
carmel, indiana
"First attempt to schedule resulted in a "no show" and I had to contact you folks to attempt to reschedule. Then, you were late by 2 hours to that appt. Then, you guys provided the highest quote, and your lease program you end up payi ng for the unit and service 3.times over the life of the unit, not a good bargain."
dr sando S.
indianapolis, indiana
"Prompt, courteous, upbeat, diagnosed problem quickly and accurately, well-equipped for repair which was performed smoothly. Easily reachable on cell phone."
sheila M.
indianapolis, indiana
dustin W.
indianapolis, indiana
"The service tech that came to our home was extremely unprofessional in certain aspects! But the General Manager made it right!"
allison R.
fishers, indiana
"He was great the office service was confusing however. Plus I had you guys out three weeks ago and problem was not found and taken care off."
gabriele H.
new palestine, indiana
dr beasley B.
indianapolis, indiana
barbara M.
pendleton, indiana
"He was very thorough. The only thing wrong was he left the air condition on without telling me and I nearly froze before I realized it."
jon H.
indianapolis, indiana
"Technician called ahead of time to say he could be early. He provided all of the equipment to complete the service being performed. He was pleasant and was able to answer the few questions that I had."
richard M.
indianapolis, indiana
"Friendly, professional service"
james B.
zionsville, indiana
"I actually spoke with Kim immediately after my install because I was so pleased with Broad Ripple. You are an amazing company. My nephew (Andrew Dimitroff) worked for you before he passed in a boating accident. Seeing the BR trucks in the funeral procession stuck with me and I will only use BR for my heating and cooling needs. I will recomment this company to anyone! You are more than a service company; You are a family! Thanks to Dave and Bill for a great experience!!!"
david J.
indianapolis, indiana
faizzy S.
carmel, indiana
gardner V.
indianapolis, indiana
"The technician was very thorough and very professional ."
dorothy L.
indianapolis, indiana
"Work got done in good time."
sandra B.
indianapolis, indiana
"On time arrival. Great service"
don M.
indianapolis, indiana
"Very happy with the Service Tech"
val D.
carmel, indiana
"On time; friendly and professional technician"
kenneth B.
indianapolis, indiana
"Got me on schedule . called when they said they would. Arrived on time. solved the issue"
paul R.
fishers, indiana
"Arrived on time and found the problem. We didn't need a thermostat. Jacob diagnosed the problem and fixed the problem by switching some wires. Good Job!"
ray M.
indianapolis, indiana
byron D.
zionsville, indiana
"Technician was honest and excellent"
jerry K.
pendleton, indiana
michael K.
indianapolis, indiana
robert C.
noblesville, indiana
"Solved the problem quickly."
joe B.
indianapolis , indiana
"Ira was polite, smart, efficient and provided me with several different options of items I could have installed."
emily G.
indianapolis, indiana
"Nick was prompt, polite to my toddler, my elderly special needs dog and myself. He explained his work and findings to me and was willing to reexplain to my husband on the phone."
terry G.
anderson, indiana
"I think the price is high for the time spent and effort expended to check out an air conditioner unit. It's like I'm paying quite a bit fora small amount of work."