Broad Ripple Service Experts Reviews

"They arrived on time and had respect for me am my house. They were friendly and did their work and told me what they were doing Really nice."

"BRHA have treated us well for the two times we've used you and are always prompt, professional, and explain the work they're doing well"

"As a member of the advantage program and a long time customer, back from the Sylvester heating and cooling time. I feel like the people at broad ripple are top notch and has always given my wife and I GREAT service."

"Fast accurate service, friendly technicians"

"knowledge and respect"

"Technician was knowledgeable and friendly"

"Have been able to get service pretty fast after after initial phone contact - appreciate that."

"Good service but most friends have another furnace type and service provider"

"Charged way too much for the service performed.. Called and asked for a review of the charge by the plumbing manager..Have NOT received any call back information"

"I appreciated Evans persistence over several days to rectify the plumbing problem. Working great!"

"They do great work. Show up when they say . They are always friendly and we like that. We have lived here since 1971 and have always used tgem and the people who owned the business before them."

"Technician was proficient and professional."

"Had to have a second service call due to new faucet not working properly"

"Very professional and explained all services well!"

"Great service"

"Scheduled the service per my schedule. Arrived promptly, gave fast friendly service. Answered my questions in a way I could understand."

"The issues were taken care"

"Prompt, professional service"

"Have had nothing but great experiences in dealing with any of your service personnel . I am very pleased"

"Prompt response to any issues and quality, personable personnel."

"Did a great job with showing me damage. Also showed new piping installed"

"Great customer service. Technicians Quinten and DJ seemed knowledgeable about the issue, offered a repair or new humidifier option and they both were courteous and respectful.,"

"On time, professional, courteous"

"He was both proficient and professional."

"Quick to get out and fix my issue"

"Knowledgeable staff; responsive"

"Good plumber"

"Mr. Quick was out, could not resolve the issue. Mr. Plumber came and said lets cut the slab. Broad Ripples Josh came and solved the problem the first hour. Opened the drain, determined that the pipe was not broke and got me back in service and developed a plan for further repairs outside, for next week. And the cost was much more affordable. Josh know his business. A true pro!"

"30 years of service experience"

"the technicians are always knowledgeable and personable."

"Ive always received great servicethey are polite, on time, no mess."

"Service is very good"

"Professional, on time and kept me informed"

"The estimate for a water heater was significantly more expensive than the other two estimates."

"Reliable, accountable, and honest."

"The technician was great"

"You don't notify customers of an appointment change, you overcharge for services and you continue to take membership payments after changing to a free service."

"Quick service"

"Great service"

"Great service from Tyler"

"Excellent service"

"overall, service was excellent, on time, and efficient."

"Clarence and Evan were professional, courteous, and efficient."

"Two technicians came out on two separate times and did not diagnose the problems correctly"

"The first team installed a condensation pump but neglected to remove the cardboard tab that prevents contact with the electrical source. They would have realized the problem had they tested the unit before they left. A second team, two weeks later, diagnosed the problem quickly and used their shop vac to clean up the overflow water on the floor."

"Didnt like sales pitch. He was attempting to sell me on things I really didnt need. Ex. A steam humidifier with separate dehumidifier totaling $10k. I called because i had an issue with humidity and really wanted someone who would address my problem as efficiently as possible NOT A USED CAR SALESMAN APPROACH."

"Fast reliable service on Christmas day."

"I have always been pleased with the service."

"Very professional and experienced."

"quickly ID the problem and solved it."

"Good experience"

"We were so pleased with the responsiveness, we always talked with a person who was very helpful. The technician was very polite and professional. He went above and beyond to assist us in severely cold weather."

"Came on Christmas night and fixed problem quickly to start furnace and heat home in single digit temperature. Gave instructions on how to avoid problem in future."

"We needed your service immediately and you were there!"

"Fantastic service, friendly and informative"

"Both the personnel who came during the day and the gentleman who came back out that evening were very customer service oriented, kind, explained everything well and were very patient. Also the people on the phone are very nice and helpful. Marissa Hartwell was great! She explained the service and stepped me through everything on the phone."

"Hard grader. However, the wife handled all of these details which, in this case was apparently a failed brand new compressor. It is unusual for that to occur. I think the Copeland unit will give satisfaction."

"The service team was excellent."

"They were on time, informed me of exactly what they were going to do, did it, and did not leave until I fully understood how my new equipment works."

"David and Romaney did a great job installing my attic insulation. Very dedicated team. They ensured the job was done correctly. Very professional."

"Tech was great and professional. Call center was near impossible to understand or explain problem. The actual talking to call center was over 35 minutes. Our tech, DJ, quickly found the issue and reset the furnace. Snow had restricted air intake. Your local phone people have always been good, but off hours call center is terrible"

"Technician did a thorough job and didn't try to sell me items that I didn't need right now."

"Great service, wonderful tech"

"The kind service and the willingness to try to do everything they could to help me and solve my very difficult situation"

"Service was professional and timely."

"The monthly fee is reasonable, and it is great to have an in person discussion about developments in hvac with your rep. and tech. thank you."

"Broad Ripple Heating has been servicing out furnace/AC for almost 20 years. Always professional and always quality work."

"Great work and price. Very satisfied."

"Reliable and high professional."

"everything was done perfectly"

"Good service & dependable."

"Professional, fit us in quickly, high quality service at a reasonable cost."

"The Team Members were FABULOUS!!"

"Good service costly."

"Things went well. I just dont usually make recommendations"

"easy to schedule, good service"

"Courteous service"

"On time polite"

"Excellent service"

"Some of the better service weve had in a while. Clear and concise. Straight to the point."

"Technicians were thorough and did and great job cleaning my air ducts"

"On time, clean and did not leave a mess, informative"

"I know the cost of the work upfront before it begins and don't pay until it's done to satisfaction. Tech has all parts and tools, and the job is meant to last. Tech explained problem and gave clear details about the repair."

"Arrived on time and seemed to work with no breaks."

"The servicemen are always knowledgeable and polite"

"Issues were Undiagnosed, still experiencing problems with the system."

"Because I'm happy with the service so far"

"Had tech problems took three visits by technicians to correct"

"Every experience I've had with this company has been positive. Every representative has acted professional, explained their work in terms I can understand and fixed my issues."

"Very good people working there plus they explain everything they do."

"I appreciate the thoroughness of the gentleman who came to check my mini-split. He was also very courteous and helpful."

"The issue was worse. It seens trial and error."

"ethen was very nice and explained what he did and what i might need to do in the future for my furnace"

"Ryan was extremely profesional gave me great service and advice and was Niceto my dog"

"Knowledgeable and on time. Considerate and respectful"

"She did a great job"

"on time, polite knew what the were doing"

"Great up to the point of this installation. The service tech was alone and damaged the duct with his installation. I will be calling to schedule someone to come back and correct the damage."

"DJ was on time and he provided great service."

"Peace of mind."

"Service tech Danny was excellent."

"Quality and reliable service."

"does a good job"

"They always do a wonderful job for me"

"didn't like the service"

"prompt, expert work"

"The technician resolved the issue. It took quite a bit of testing to narrow it down."

"usually courteous and timely"

"The customer service rep was able to make an appointment within a week of our non emergency call that was convenient to us. The issue with humidifier was solved."

"Excellent service"

"Please send me the notes/ diagnosis that the technicians wrote from the visits and email me kdwiley1@gmail.com. The heat pump still isn't working like it normally does"

"We were happy with service and the time it took for service to be done."

"No comment."

"I've had them service my HVAC for many years and am satisfied with their work."

"11/27. Currently our furnace is not working properly. There is soot emitting from the furnace. Chris made a temporary fix but it did not last. He said he needs to clean out the stack and we agreed to that . I am not sure why checking the soot in the stack s is not part of the yearly maintenance to avoid this. Currently just waiting for this issue to be resolved"

"Tylor really represented your company well. He walked me through choices in the water heater replacement and the steps in its replacement. He also explained the importance of maintenance of the water heater."

"Because they did a great job"

"Great serviceman."

"Excellent technician."

"always pleased with service, and technicians."

"Personable, good summary of findings"

"The gentleman that came to the house was outstanding very nice professional Tex was his last name he is awesome"

"Unprofessional and not good quality work they Dont care about there customers needs"

"Tech was on time and knowledgeable"

"Called to explain reason for delay and to update time of arrival for inspection. Arrived before the updated time."

"Installation done incorrectly caused water damage to my flooring! What you replaced was not a good job! Paying for the Advantage Program apparently does not give you priority service when we were without heat!"

"All was well except he didn't take a look at the humidifier and the filter needed changing. I did it myself. But required a trip to hardware store."

"The serviceman was polite, friendly, and knowledgeable."

"Came out the same day we called, friendly and honest."

"Staff is personal and professional"

"Excellent service by technician"

"The technician explained what he was going to do and why"

"Very rude and unprofessional managers and they dont care about issues seem constantly frustrated with customers who have had same issues from day one they dont communicate with customer on what service call was about and resolution"

"Quality of work and price."

"Danny corrected the problem with our humidifier"

"Satisfied with insp"

"Ira always takes his time and is thorough"

"Are you kidding me?! I did not schedule this service, you show up at my house when no one is home and you bill out my prepaid service and did nothing!!!!!! Unbelievable!!!!! You need to make this right"

"on time & efficient"

"I have been very satisfied with the scheduling, service, convenience, and prices"

"The guys were courteous and professional."

"Everyone has been professional and courteous. This time for the water heater flushing (Tyler?) was very pleasant and courteous and went through everything with me/us in detail. Really appreciated him!"

"Great work"

"The plumber was nice and efficient. However, $400 to have a faucet replaced (I bought the faucet, so it was just labor) seems excessive The plumber was at the house for maybe 45 minutes, but the job itself took well under 30 minutes."

"your technicians are personable and knowledgeable"

"Ira was very nice & helpful."

"Consistent calls to remind for appts, timely/friendly technicians, quick work, and good teachers to homeowners about systems"

"Great service and smart technicians"

"A history of good service"

"I'm terrible at names, I believe my technician was Drew? Dang! Anyway, he was amazing and so helpful and I would recommend BRHVAC 100% because of him."

"Josh did an awesome job problem solving and getting my main water line replaced! Excellent customer service, very happy! Thank you Josh!"

"Professional and courteous"

"when you sell multiple service contracts, you should advise your customers that these are two completely different things that, while scheduled for the same day/time, are not only billed separately but two different crews will perform the jobs. When you send confirmation of appointments & surveys like this one, I have NO idea which service you are referring to. When I recommended this to your customer service, it was like I was speaking a foreign language. For you who deal with this every day, you understand what is going on but for your customers who only have service once or twice a year, a few extra words would clarify things quite a bit. Your plumbing service checked 2 bathrooms but when we had to call in to receive our report, it indicated they checked only 1."

"Very satisfied!"

"Very satisfied with job"

"Very good"

"Work done well, all explained and done in a timely manner."

"Liked our service tech"

"I am going to highly recommend BR heating and cooling to all my friends. This is the second time a technician came out within a reasonable timeline and not only fixed our mechanical issues but provided excellent customer service and money saving tips! The technician who came out especially provided the best quality service we've ever had as home owners. His name is "DJ Thompson". Please give him a raise. He deserves it!"

"Good service, responsive, tech was polite, professional and knowledgeable. Was quite expensive though"

"Excellent customer service, friendly & knowledgeable technicians"

"Service has been good for a long time."

"The technician was very detailed with the information about the inspection and work performed. He also explained the cost of the service very well."

"Reliable service"

"Always receive great service and their knowledge of service"

"Always professional, courteous, competent and respectful of my property."

"Reliable, courteous, efficient, accurate"

"Chris is always very prompt, courteous and professional. He explains everything that hes doing and gives me details about the condition of my equipment."

"Josh was very professional and fixed my main water line correctly!"

"Good information. Not pushy. Accommodating."

"try to sell to much"

"Fabulous job. Very knowledgeable and professional."

"ive been with your company for a long time."

"Great service and great service"

"Excellent and timely service. Professional service personnel."

"The Tech who services us is very therogh and a genuinely extra nice person"

"quality of service responsiveness and honoring maintenance agreements has declined in recent years"

"That was the first time I used your company."

"The guy did good service and was polite."

"Tech brought clear grout to fill crack that occured in wall to ceiling junction. Needed white obviously clear grout or caulk was not going to enhance the look! He said that clear was all you had?"

"The service technician took a call while working with my system sure hope this distraction didnt cause him to miss something!"

"Problem was fixed"

"Answered this last week. They were on time, courteous, efficient. No pro"

"Professional and willing to work with us"

"Never heard back? Still waiting on quote"

"The technician was capable."

"Professionalism, time frame was perfect and the great knowledge that they knew what was going on"

"DJ was excellent"

"Good communication on day of appointment. No overselling any problems."

"Ethan was very conscientious, professional and thorough in inspecting our plumbing system. He was also very informative and friendly in answering our questions. We really appreciate his work."

"Your techs are friendly & knowledgeable"

"Very satisfied but most people have own service preference"

"prompt and courteous"

"They were on time, efficient and courteous"

"Friendly and knowledgeable office staff, great communication between staff, techs, and customers, great pricing, and always reliable service."

"Good service but expensive for the average person"

"Romaney was very nice and professional . He did a wonderful job."

"Its a good thorough service"

"Technicians were very helpful and courteous."

"Installation issues"

"The day after you left the building, the sensor turned off the furnace."

"Friendly service person"

"Sales was unprepared and unprofessional."

"Really bad service"

"Our Tech answered questions and provided a thorough explanation about his findings. He was on time and cleaned up after his work was completed."

"Everyone is friendly and thorough and professional, especially Ethan. We really like him."

"Your company is very dependable and does good work."

"You do not communicate with each other at all. I ask for the removal and install new attic insulation. I was very clear on what i wanted and still you sent a guy out with no information about removing and expected me to just apply new over the old. If you dont do the removal then you should have told me up front instead of trying some shady crap like that."

"Most people I know are already in programs"

"This customer has been with Broad Ripple for some 50+ years. This has included an annual membership (retainer) for Broad Ripple to be on call for a winter panic emergency heating problem including spring and fall checkups. In the past, an annual membership would automatically terminate if the customer were to die or fail to renew or choose not to renew. Lately Broad Ripple management has been pressuring customers to use a monthly membership billing automatically charging the customers credit card with no explanation of how to terminate the automatic credit card charges. In the event of the customers death, Broad Ripple would continue automatic monthly credit card charges for as many months as it can get away with. In the event of the customers death, Broad Ripple places the burden on the customers estate to figure out how to stop the automatic monthly credit card charges. To penalize any customer choosing the old-fashioned annual membership, the Broad Ripple annual membership fee appears to be more than 12 times the unethical automatic monthly membership credit card charges. While Broad Ripple service people are great, the unethical automatic credit card charging is why this customer would not recommend Broad Ripple service to other people. ***** Tom Miller, 61 Hickory Ridge Circle, Cicero, Indiana 46034-9737; (317) 431 5057; LoneRanger.Tom@Gmail.com"

"Service technician showed up at next door neighbors house and serviced their HVAC system in error, and they never made it to our house for our scheduled appointment."

"Was told one charge during promotion of $69 for HVAC and one mini split. Billed for 2 services. Told the agent setting appt. Made error. The tech messed up door to furnace area. I can't fix it"

"You were late"

"Always do good work for price charged"

"The guys that came out we're both great. Polite and knowledgeable. I was an emergency add on and the team showed hours before my scheduled time."

"I expected a furnace filter to be included, as requested and you havent fulfilled that in the last two visits"

"prompt service; checked out furnace and air conditioner"

"Prompt on time, efficient work."

"Received a couple of phone calls prior to work for scheduling. On time, friendlyl and effecient."

"Because she found a problem that had been present since the air conditioner had been replaced. Fixed it and saved us damage to our flooring"

"I have been working with your company for the past two years and every time you come to my home it costs me money something always breaks down only after your guys touch it and I have to pay you to fix your guys mess up"

"So far been happy with service"

"Did not call, stupid not show up"

"Prompt courteous service"

"Service was quick, friendly, and professional"

"The Techs always seem well informed, willing to answer questions and good about explaining do's and dont's relative to their work."

"We have had several service calls and an installation. Jacob, Romney, Kalead, Jamie, David and Keith were all very professional and did a great job"

"Ira is great!"

"Employees seem to be very knowledgeable. They are not pushy in trying to directing me on what needs to be done"

"This customer has been with Broad Ripple for some 50+ years. This has included an annual membership (retainer) for Broad Ripple to be on call for a winter panic emergency heating problem including spring and fall checkups. In the past, an annual membership would automatically terminate if the customer were to die or fail (or chose) not to renew. Lately Broad Ripple management has been pressuring customers to use a monthly membership billing automatically charging the customers credit card with no explanation of how to terminate the credit card charges. In the event of the customers death. Broad Ripple would continue automatic monthly credit card charges for as many months as it can get away with. Broad Ripple places the burden on the customers estate to figure out how to stop the monthly credit card charges. To penalize any customer closing the old-fashioned annual membership, the Broad Ripple annual membership fee is more than 12 times the unethical monthly membership credit card charges. While Broad Ripple service people are great, the unethical automatic credit card charging is why this customer would not recommend Broad Ripple. ***** Tom Miller, 61 Hickory Ridge Circle, Cicero, Indiana 46034-9737; (317) 431 5057"

"Very personable and courteous."

"Have been a customer for 10 years and have never had an issue with them. Jamie, Tyler and Markos, our installers, we're exceptional. They all were knowledgeable, professional, courteous and did a great job. Thank you."

"Professional, courteous and timely technicians."

"Always on time and courteous"

"the technician was extremely thorough and efficient. Additionally I am extremely pleased with the Advantage Program."

"Great customer service"

"Professional and pleasant to deal with."

"Technicians are thorough and respectful, do a great job!"

"Technician was very helpful and explained everything to me"

"Always felt like I'm dealing with honest and professional people."

"friendly and professional technician"

"on time experts and very polite"

"Very professional service"

"professional - stands behind service- from front team to service team"

"Very professional and considerate technicians. Prompt and efficient. Reasonable pricing."

"Good and very nice technician"

"I have been with you for several years and have no problems that you have not fixed and in good time"

"I thought the technician was very good. However the lady who came along who was merely here to upscale me was NOT appreciated. The technician was going to fix the upstairs furnace. So as the lady salesperson was trying to convince me that a new furnace was bettter, I realized I wasnt hearing any noise regarding the furnace being fixed. I asked where the tech was and was told that he left to get a part.lol a round trip that I was told would be about an hour . What? Do this lady was chatting away and taking up my time.I was NOT pleased?"

"My issue wasnt completely resolved."

"the technician was on time and did a very good job."

"Did not like the service"

"Professional, punctual, informative technician."