Broad Ripple Service Experts Reviews

"The tech was great ! Very polite and professional. Would give him a 10 but not happy with other things. Original service call tech never showed up. Had appt on 6/2 for 6 pm - 8pm. No one called me. Called at 7:30pm and was assured tech was running late but would come and nobody showed and no one called me. Have service contract with company. Did not like the way this was handled"

"I commend Frank's prompt and efficient work, professional manner and its positive reflection on your firm."

"Professional, courteous"

"Did not show up on the right day"

"Did not show up on the right day"

"Very courteous and punctual"

"Had been here before and diagnosed the problem. Very nice knows the product"

"Ira was very professional."

"Ethan was knowledgeable and worked diligently. Also, he didnt try to sell me additional services like they did last time which I didnt like at all."

"Tech comm"

"Professional, personable, patient in explaining things to me."

"Professional, personable, patient in explaining things to me."

"Service folks are always polite, professional, and thorough."

"The technician was very knowledgeable & friendly"

"Very thorough and helpful technician. Romaney answered all my questions and updated me on items that may need to be done in the future. I will definitely ask for him in the future - exceptional!"

"So friendly and helpful in explaining everything to me."

"They were polite, professional and did everything correctly."

"Service technician was very helpful and professional. He explains well and is personable."

"Noah was professional and trustworthy with his analysis of the problem"

"Personable. Nice guy"

"Romaney was very good at fixing my problem"

"I was quoted 14,500 for a single room mini split. The salesperson had never heard of a low wall air handler. I had to explain it to him. This was the same day that your very knowledgeable competitor quoted 6,300. What a joke. How do you sleep at night?"

"Both service team members were very courteous and professional, and did a fantastic check up for my hvac."

"DJ is a wonderful technician, he explains things very calmly and thoroughly"

"Professional, nice, easy to work with. Explained everything clearly."

"Quick turnaround for quote and very competent and helpful service people."

"Was super professional when they enter the door. Also, answer all my questions and provide me a documentation."

"Our Technician was BRILLIANT!!"

"Not sure if the air conditioning is working properly or not!"

"Technician knowledgeable. Answered all my questions. Did the repair quickly and at a reasonable price."

"It was my regular 6 month maintenance agreement visit, so everything went fine. I did not get a receipt or anything since I am on monthly prepaid maintenance plan."

"$500.00 to replace an outside faucet is a bit extreme. Parts only cost 50.00. Labor for 1/2 work if that $450.00. That is outrageous."

"I would have given a 10 because the two techs (Frank and Danny) did a great job and are excellent representatives for your company. I was not impressed with the evening service call experience. Hard to understand the representative, and he was not able to answer or put me in touch with a service tech to answer a very easy technical question."

"They did great job cleaning furnace and went outdoors cleaned a/c and weeds around it very nice"

"The technicians were very knowledgeable and offered helpful suggestions to improve the efficiency of my equipment."

"Put a hole in the wall to outside of house to vent furnace exhaust & fix the leak we have been having with flue & still have leak on our new floor we put in due to leak before"

"Kahleal was professional, courteous, and friendly as he resolved our service issue."

"Everything that was done was done professionally and in a timely manner"

"Semi annual checkup was very professional and very detailed."

"The technician did a good job. The price quoted for the work needed was extremely high. I cannot imagine spending nearly $900 to change out the PVC plumbing under the kitchen sink and to reconnect the garbage disposal."

"Frank was on time and very polite. He knew exactly what he was doing and communicated everything that he was doing and needed to do."

"I asked for Ira to service my equipment & someone else was sent with a salesman. The salesman was not needed."

"He had trouble getting the right Water Heater."

"They were professional and did a really good job."

"Noah provided excellent service leaving my system cleanest ever."

"AC and Heating is tricky - so many factors - and it took a while to get it correct--- but Jacob at Broad Ripple Heating and Air did not give up- he was persistent until we finally resolved the issues. He communicated throughout as well which I really appreciated!"

"GGGOD SERVICE"

"Frank was thorough, informative, tide, and helpful answering questions!"

"Quick and satisfactory service"

"Prompt Ease to work with"

"Quick, thorough service. Sorry I forget their names, but they did a great job."

"Technician was on time and explained what he was doing. Also he took the time to get a UV light we needed before his next appointment, thus saving us from having to schedule another appointment to have the light installed."

"Romaney did a great job explaining what he did and any findings."

"Tech was great, covered everything and was highly professional and self-sufficient"

"He did a good job, seemed thorough!"

"Ryan provided prompt, knowledgeable service."

"ira was extremely professional. he was polite and respectful of my home he seemed very knowledgeable and worked in a timely manner. he cleaned up well and left the area cleaner than it was before he started."

"Danny came on time, did his service/examination told me the results. He is a very nice guy."

"Ethan is ALWAYS a pleasure to work with. His customer service is impeccable and he continues to go above and beyond to answer any questions or concerns I may have."

"I have spent several thousands of dollars and have had Broad Ripple Heating and Air come out over half a dozen times in the last month and we still do not have ac - and every time the tech leaves, he reassures us that we do and that everything is in working order."

"Technician will be coming back for the third time next week. Received no paperwork or e-mails on the status of the AC or the proposed work to be done"

"Tylor is professional and knowledgeable."

"Ethan is professional and has technical expertise"

"Quick pleasant service. Easy delivery came sooner than expected!"

"Very nice."

"Have not received an itemized cost sheet for equipment/service."

"Extremely fast and professional installation crew. Respectful and knowledge sales team."

"The technician was professional , thorough and courteous."

"The service technician was thorough in his evaluation of the air conditioning and furnace systems and with his subsequent questions. He was very polite and helpful and answered my questions. A filter was not available on the day of service (Saturday), but he personally delivered and installed it the following Monday. Great service!"

"I made a phone call after Romany left saying how polite and helpful he was . We were very happy with our service!"

"Darrell was very business like, yet understanding. Did the work, explained everything without any problems."

"Plumber on time, efficient, and very professional."

"I was very pleased with the technician. He was very knowledgeable."

"the technician was very professional and helpful."

"Techs were respectful, polite and knowledgable."

"Very knowledgeable"

"Very knowledgeable"

"Evan was thorough and clearly explained the issues with the AC"

"Tylor is very good at plumbing, extremely customer focused, and friendly."

"Service was timely and short."

"Ira was friendly, knowledgeable, and professional."

"Danny was very complete in explaining everything."

"Hasnt finished the job"

"Evan and Alan were professional, friendly, and courteous."

"I was very satisfied with the appointment schedule and the work that was done."

"Jesus always does a thorough , friendly, informative job for us!!!"

"Always a great job"

"Timeliness Customer service Informative"

"Ira was very thorough and very professional. Very informative and we feel hes very honest with us and the suggestions with repairs we may need. Always a pleasure to have him come and service our furnace and air conditioners He deserves a 10 for sure"

"Jesus is fine but I am questioning whether the compressor is failing and the offer is just a band-aid."

"He was very thorough and explained the work he had done."

"Theres always room for improvement."

"I was pleased with Ethan Emery's care that the sump pump was tested properly. Ethan made sure the flooring was cleaned properly after his work was completed."

"Service Provider prompt ,courteous,,knpwledgeable and competent"

"Great employees. DJ helped us this time. Very informative and helpful."

"Happy with the Technicans that inspected the A/C system. Would advise to have more information about Cold Climate Heat Pumps that are able to replace old gas furnaces, and how the Inflation Reduction Act affects HVAC systems. Clearly, gas furnaces are history. I will not replace the gas furnace until a CCHP is available. Electrification is the future and you should advise your customers accordingly. Generally, you've done fine, and thank you."

"professional people"

"Very knowledgeable and very friendly."

"Quick, friendly, and knowledgeable service."

"Local business with quality workers. Only docked due to some scheduled issues encountered at set up (nothing to do with the service workers who arrived)."

"The technician was fantastic, very friendly and talkative and the price is very fair."

"Friendly and fast service"

"Very professional service!"

"Knowledge....."

"The problem is still there had to call you back to fix the issue"

"Both very nice, efficient (as far as I could tell) and pleasant"

"good people B?? and Clarence work well together and seemed very knowledgeable"

"Very professional"

"Service was quick and complete. We have had problems with Service Experts in the past however. Also, the web-based appointment system failed to either make an appointment or generate a call to me about my problem."

"Outstanding customer service, going above and beyond."

"Knowledgeable courteous"

"I very much appreciate Ira's expertise and approach - he explains issues and results in a very helpful way, even educating me on how the system works (which is very appreciated) and how to take better care of it. I know we are in good hands!"

"Prices for repairs are high unless you pay a high monthly fee for an advantage plan. Never see the readings on unit tests just have to take the service persons word for it that the readings are not good. Happens with every service call, not just this one."

"Always prompt. Kind and skilled service people."

"Nice job done"

"They are easy to schedule. Their work seems to be appropriate."

"Kahlel was very friendly and very thorough. They showed up withing the promised time frame and explained everything they did."

"good service"

"this new furnace is costing me more then the old furnace I had. Plus the cold air continue to blow longer then warm air"

"Thorough job, explained everything well."

"All of the techs that helped with our thermostat issue were great, but Ethan was wonderful! He quickly diagnosed our problem and fixed it, finding an intermediate solution until a permanent one can be installed."

"Technicians are very knowledgeable, efficient, and professional. They offer suggestions but dont push unnecessary repairs."

"Neat nice people, quite did a good job Brett and Clarence did a real good impression."

"They are very professional. They listen to my concerns and try to solve the problem."

"Very nice took the time and fixed the drain"

"Always friendly and they explain everything so I can understand."

"Efficient, professional service for this furnace problem."

"Knowledgeable technician Answered additional concerns besides our scheduled service"

"Late w/o notification"

"They are so professional and extremely nice. Verly knowledgeable."

"professional and courteous technicians"

"On March 3, 2023, we had a check-up of our H-Vac system scheduled. Together with a technician by the name of Evan came Jeff Eaton. After the inspection we were told that our system is pretty close on its last leg, and we asked Jeff to give us pricing for a new system. After we decided on one, Jeff set a date for installation, which was March 10, 2023. Papers were signed and we prepared for the installation. On March 10, we moved everything close to the system out, moved furniture around to make carrying equipment in as easy as possible for the installers. According to Jeff, they were supposed to be at our house between 8:30 and 9:00am, but he said it would be most likely closer to 9:00 and that it should take between 4 and 6 hours. Since nobody had called by 9:15, I called Broadripple Heating Services to find out if something had come up or if they were still coming. The lady who answered the phone checked the calendar and informed me that our installation was scheduled for March 20. Though I was frustrated, I told her that my mood was not directed at her, but that she answered the phone and now had to listen to my reaction to the news. I said that nobody had called me and that you cant just schedule a date without checking to see if that works for us. She said she was going to try to get someone to call me and discuss a date. As soon as I hung up, I called Jeff Eaton. He was very upbeat when he answered, asking in a very chipper way, So, how is it going? I told him that it wasnt going at all and that I had been told that the installation was scheduled for the 20th instead. He told me that he was going to check with someone and call me back. Right after this call, I received another call from Broadripple, stating that the installers would still be out that day and that the heat pump hadnt arrived until 9:00 am that morning. Between that call and 9:30 I received a call from the installer named Scott. He said that he was on the north side of Indianaplis and that he was on his way. I used to work up by the pyramids and know how long it takes to drive from there to my house. So, we thought he would get here around 10:30 or 10:45, but he didnt get here until about 11:40. Half the day was about gone by that time. I just appreciated that he at least called. We feel that if the heat pump hadnt arrived, someone should have called us and informed us about that, so we could decide whether we still wanted to go ahead with the installation or set a new date. After he arrived here, he got started immediately and a little later another installer (from Togo, I dont remember how to spell his name) got here to help. Scott worked on the inside and the other one on the outside. Scott told us that he expected another person (his boss and trainer Shaun) to help move things along. When he opened the box with the inside unit, he saw that it was made for the air going UP, but our setup was for the air to go DOWN. So, he proceeded to take it apart and adjust it to fit our situation. Now, the name and everything else on the unit is upside down. I dont understand why Lennox would only make one style, when not every house is built the same; if Lennox does have both, then I dont understand why we ended up with the wrong one. There was a lot of adjusting going on. Very late in the afternoon another person (Jacob)arrived and we had FOUR people here. Something wasnt working right and so the asked an expert (Jacob) to come and try to figure things out. What we were told around 9:00 pm was that the cold air was working fine, but the problem with the heat persisted. While having all kinds of instruments hooked up outside and hooking up the hose to the outside water faucet, the thermostat was set on 80°F. It got pretty warm in here, but it kept running high until they left around 9:30 pm. Then I was able to turn it back down to 68°F. We were told that they needed to replace a part and that someone would be out on Saturday, March 11. When I asked what time they planned on getting here, I was told that they couldnt say for sure, but that someone needed to be home. After all, when everything was working properly, they needed to get paid. Saturday came and went; there was nobody out and we didnt receive a call. We had to make sure someone would be home all day, and my son and I had to adjust to this type of schedule. We expected to at least get an update. Meanwhile, the fan is running continuously, because that is how they set it up. One room in the house (farthest west) which used to be the warmest, is now the coldest. If the thermostat is set to 70° F we only get 67.3. We usually spend most of the day in this room. I cant afford to pay a higher electric bill, just because the fan runs all the time. At least the old furnace (also a Lennox) shut down when reaching the required temperature. This unit is also louder than the old one, and there is a steady whistle when its running. On M"

"All the guys are great! Tyler was exceptional, he was professional, friendly and knowledgeable!"

"Good service"

"Danny was the initial rep and he was just great in every aspect, he explained everything every step of the way Keith was extremly helpful with getting the furnace completed overall the entire team who assisted was GREAT!!!"

"Dependable. Professional. Courteous."

"Quality work, friendly and professional employees"

"Technicians were very professional and cleaned up after themselves."

"Great service! Always have great technicians, who are friendly and honest."

"Your people are very professional and well mannered.The young lady who came was effective and treated us with respect Please thank her for us."

"Always happy with the service"

"Very reliable, great service."

"How frequently you are late brings down your score."

"I am long time customer and service is always prompt, courteous, and, thorough. This time was no exception"

"We really have no experience with any other company, so we have no other perspective."

"Did an excellent job"

"Very professional and answered all of my questions"

"Knowledgeable service Took time to answer our questions."

"over priced"

"Everyone I dealt with was knowledgeable and friendly."

"so convenient and helpful, techs are always great"

"Reliable & professional staff ... rated as an 8 because I feel like pricing is more than other com"

"I thought the plumbing was way too costly. Don't think I would use plumbing service again."

"Excellent timely servicing."

"Job done"

"Confidence in your company"

"They took care of my situation, & came up with an acceptable solution."

"They are a good company. They were recommended to me"

"Good customer service"

"I've been with you for nearly 40 years and gotten good service most of the time."

"Very good, prompt follow up service to rectify unsolved issues. Great communication with the repairman who explains each step he tskes."

"Always friendly and helpful."

"the technician was very good. The part that was replaced now works properly."

"We had this company provide service to our system since we moved to this house. Recently they recommended us to replace the system. Everything appeared to be OK at the beginning, but we had to call for service essentially every day since installation. The problems persisted and now they are not even responding to our phone calls despite having signed up for their supposedly top of the line maintenance service agreement. The system produces a loud whistling noise that does not allow us to sleep at night. Our choice now is to try to sleep with the system off in the middle of the winter or keep the house warm but unable to sleep because of the noise produced by the new system."

"Good service and good response time"

"I have been with you for nearly 40 years with no complaints"

"Gods follow up before appt. He was able to come early and communicated that to me"

"Technicians are knowledgable and communicate well."

"Very responsive and detailed. Ethan was great."

"Mission accomplished and furnace works beautifully. It all happened in a very timely manor and my concerns addressed.."

"This is the worst service I have ever had! You dont have the parts. You schedule for the next day and then call to say youll be here in another 24 hours!! We have used you for our heating and air needs for decades and this is how you treat loyal customers???"

"Knowledgeable, communicates well, good workers"

"Honest, on time, and friendly"

"Responsive, friendly and professional with their repairs"

"Service was extremely efficient from quote to installation. Great service with very little impact on my time."

"Evan was prompt, efficient and just delightful."

"Josh (I think was his name) and Jesus were so patient and willing to talk me through my concerns!"

"Service as far as I know was good. The technicians were polite and professional."

"These guys were amazing hard working on point and spent 12 hours with a few challenges and never seen them faltered . Thanks Guys!"

"Dependable& very professional"

"They were able to identify and repair mistakes made by another company."

"BJ AND HIS ASSISTANT WERE FANTASTIC! VERY KNOWLEDGEABLE AND PATIENT!"

"After water heater install, house water pressure is down."

"Good service and communication"

"Excellent service as usuali"

"Very fast problem resolution (being a participant in the Advantage program)"

"The 2 guys that came out( 345 & 349)were amazing with everything they had to go through to for full install today the struggles were real and we never heard one complaint. They get a 150%"

"I have had a good experience with Lennox products and Broad Ripple service. My only reservation is there are other apparently less expensive options"

"Couldn't easily understand the person on the phone. Also wasn't able to get a technician to come before the day after I called."

"The service technician located the issue quickly and explained the repair in detail."

"Technician was very courteous and respectful and explained everything he did. And answered all my questions, I would definitely use him again."

"Good service"

"They did all they could do to fix the problem. Then gave me a solution and explained why."

"My wife and I have been Broad Ripple customers for many years. We have seldom if ever had questions or concerns about any service, repairs, or products."

"Your guys came in and gave us a price for a heat pump that was the highest with the least amount of detail of the vendors we contacted. More interested in getting us to sign on to an expensive long term lease. No customer care."

"The prompt service I received on Saturday, January 28 and the professional and friendliness of Noah, the service person."

"They were on time, polite and cleaned up when they left."

"Very pleased with service have had service several times with Co.."

"Everyone from Broad Ripple Heating was excellent!!! The installers worked very hard over a long day and were very kind and courteous. Great work and great value!!! Thank you!"

"No good on oil furnaces"

"Very knowledgeable and professional."

"Prompt service, professional, polite, respectful."

"They were polite,skilled and competent"

"All contact with the company was respectful an knowledgeable."

"they explained what the found and made recommendations we may want to do. They show up on time and always call ahead when they are on their way."

"My experiences with Broad Ripple Service Experts have always been exceptional. This time the work was for duct cleaning. David not only confirmed the appointment with me a day in advance, but her arrived exactly on time. He explained the process to me before starting the job then kept me informed of progress until completion. David was assisted by Romaney. Both worked well as a team."

"I called and needed insulation blown in an attic. And needed it dome quickly I called and the same day the guys were on site clean friendly and done in just a couple of hours. So thank you for the quick turn around."

"They arrived on time and had respect for me am my house. They were friendly and did their work and told me what they were doing Really nice."

"BRHA have treated us well for the two times we've used you and are always prompt, professional, and explain the work they're doing well"

"As a member of the advantage program and a long time customer, back from the Sylvester heating and cooling time. I feel like the people at broad ripple are top notch and has always given my wife and I GREAT service."

"Fast accurate service, friendly technicians"

"knowledge and respect"

"Technician was knowledgeable and friendly"

"Have been able to get service pretty fast after after initial phone contact - appreciate that."

"Good service but most friends have another furnace type and service provider"

"Charged way too much for the service performed.. Called and asked for a review of the charge by the plumbing manager..Have NOT received any call back information"

"I appreciated Evans persistence over several days to rectify the plumbing problem. Working great!"

"They do great work. Show up when they say . They are always friendly and we like that. We have lived here since 1971 and have always used tgem and the people who owned the business before them."

"Technician was proficient and professional."

"Had to have a second service call due to new faucet not working properly"

"Very professional and explained all services well!"

"Great service"

"Scheduled the service per my schedule. Arrived promptly, gave fast friendly service. Answered my questions in a way I could understand."

"The issues were taken care"

"Prompt, professional service"

"Have had nothing but great experiences in dealing with any of your service personnel . I am very pleased"

"Prompt response to any issues and quality, personable personnel."

"Did a great job with showing me damage. Also showed new piping installed"

"Great customer service. Technicians Quinten and DJ seemed knowledgeable about the issue, offered a repair or new humidifier option and they both were courteous and respectful.,"

"On time, professional, courteous"

"He was both proficient and professional."

"Quick to get out and fix my issue"

"Knowledgeable staff; responsive"

"Good plumber"

"Mr. Quick was out, could not resolve the issue. Mr. Plumber came and said lets cut the slab. Broad Ripples Josh came and solved the problem the first hour. Opened the drain, determined that the pipe was not broke and got me back in service and developed a plan for further repairs outside, for next week. And the cost was much more affordable. Josh know his business. A true pro!"

"30 years of service experience"

"the technicians are always knowledgeable and personable."

"Ive always received great servicethey are polite, on time, no mess."

"Service is very good"

"Professional, on time and kept me informed"

"The estimate for a water heater was significantly more expensive than the other two estimates."

"Reliable, accountable, and honest."

"The technician was great"

"You don't notify customers of an appointment change, you overcharge for services and you continue to take membership payments after changing to a free service."

"Quick service"

"Great service"

"Great service from Tyler"

"Excellent service"

"overall, service was excellent, on time, and efficient."

"Clarence and Evan were professional, courteous, and efficient."

"Two technicians came out on two separate times and did not diagnose the problems correctly"

"The first team installed a condensation pump but neglected to remove the cardboard tab that prevents contact with the electrical source. They would have realized the problem had they tested the unit before they left. A second team, two weeks later, diagnosed the problem quickly and used their shop vac to clean up the overflow water on the floor."

"Didnt like sales pitch. He was attempting to sell me on things I really didnt need. Ex. A steam humidifier with separate dehumidifier totaling $10k. I called because i had an issue with humidity and really wanted someone who would address my problem as efficiently as possible NOT A USED CAR SALESMAN APPROACH."

"Fast reliable service on Christmas day."