Broad Ripple Service Experts Reviews

"Mr Ryan got the drain open :dishwasher and sink good to go"

"Tech Zach was very professional"

"Promt and efficient. Diagnosed the problem and fixed it."

"Ira and DeVontaay were very conscientious and knowledgeable."

"Quick response, thorough"

"the company and Tech stayed at it until the problem was solved"

"My person sent to do the work."

"info missing in report card regarding a not up to code issue. Needed a full explanation of this in order to remedy. Also signed up for water heater service and still have not been contacted regarding a date."

"polite, helpful"

"I had no problem with the service that Zach provided. He was timely, considerate, and explained everything to me before and after the job."

"BEEN WITH YOU 17 YEARS"

"I have had both Joshua and Jacob to work on plumbing and my boiler. Jacob was very efficient, thorough, explained what he was doing and why, and he was very personable. Joshua was equally just as good. Very thorough, very personable, and explained what he was doing and why as well. I think both of these guys are the greatest and I feel so fortunate to have found Broad Ripple Heating and Plumbing. I have needed a 'boiler guy' for a long while and I am glad I now have one. Joshua did quite a bit of plumbing work: took out a bunch of old iron plumbing and replaced it with Pecs, fixed two leaks in my basement, found a sewage leak that I had several different plumbers look at but never found what the issue was but he did! He put in a clean out drain, got the sewage out of the basement and helped to problem solve another leak in the basement which I hope is just a downspout issue. I will follow him wherever he goes! He is the best and has so much experience in other areas of construction that helps him be the great plumber that he is."

"Very happy with getting furnace working again same day as visit at a reasonable cost."

"Very knowledgeable and polite"

"Prompt serviceproblem figured out and repair done"

"Ira was on-time to our appointment and was very courteous upon his arrival. He took time to investigate the problem and was diligent in sticking with it until fixed. Even while it was practically an ice storm and he maintained a friendly attitude and explained thouroughly what the issue was. He was here until close to midnight."

"The Tech was very friendly and professional while completing all his tasks."

"Had a brand new complete furnace /Air and heat pump installed! Have problems with the installation! But it took 3 trips to correct the problem!"

"The technician was very nice and helpful."

"Efficient and prompt service"

"Ethan was extremely polite and efficient and after his inspection, quite informative and helpful."

"Courteous and thorough in explaining what he had done"

"The service experts that attended to our ventilation problem were extremely friendly, helpful and knowledgeable about the issue."

"I would give a 10 because I was very happy with the speedy response from Broad Ripple Heating Service except for the mess that was left behind."

"we are now on our forth try and we still have the same problem."

"The crew that came out was super polite and punctual. HOWEVER I was going wanting to have them pump my septic but they do not provide that service. That was never communicated to me about when I was talking to dispatch. Again, the crew that came out was the only reason the rating was as high as it was"

"The 3rd visit was the most successful as the problem was correctly diagnosed, but not fixed. I am still waiting for a call to schedule an estimate on replacing our propane furnace."

"Easy to deal with"

"Tech was very helpful and good customer service"

"Anthony did excellent work and was very professional"

"Ryan and the other guy who came are amazing. They are so polite, clean and explain everything that they do so well."

"fixed he problem"

"Great guys and great service"

"This is the 4th or 5th time you have come out to service our relatively new system. It keeps tripping a breaker that was installed by your company. The tech was outstanding. He made the proper call with a possible solution. I was told I would be called on Monday and they would make an appointment to possibly reroute the wiring as this may be the problem. It is Wednesday and Ive yet to be called back. Again, the tech was great. Arrived in a timely manner and was very, very helpful. I just have not received the call back that I was told I was going to receive."

"showed nme about furnace filter, very polite"

"The technician Was very knowledgeable and Personable"

"They did a wonderful job."

"Carl Richards and Kahleal Willis were very willing to answer any questions I had. I felt that they tried hard to give my furnaces the best checkout for future usage."

"The technician called about an opportunity for them to come earlier, which was fine. Both very polite young men were masked and distanced, did the job quickly and neatly and were out in no time."

"Technician very professional yet friendly. Very knowledgeable and informative."

"did a great job- - very professional and informative"

"Zach was great. He was courteous, professional, and knowledgeable."

"Professional, courteous and complete satisfaction with the job!"

"Overall good job."

"On time very professional and informative!"

"The Tech was very knowledgeable"

"Josh and Jacob are professional- wore booties - arrived on time Answered our questions and gave us some tips"

"I just love the work that Ira does. I love his personality. He is just very good when he comes to my house."

"Employees very knowledgeable and informative"

"on time >through job"

"Technicians were friendly and knowledgeable."

"He was very polite and took the time to explain what the problem was."

"They knew what they were doing, went over the details with me, installed the furnace quickly, and even fixed venting problems I didn't even know I had with the water heater, and cleaned everything in the furnace area. They gave me advice about having techs come back for a vent cleaning and fixing a problem with heating the bathroom properly. Nice people and they even showed up early."

"Then technician arrived one time, and did the work professionally and efficiently."

"polite, timely, knowledgeable"

"He got in did his job to satisfaction and moved on"

"Chris was great"

"Very professional"

"Prompt and got right to his work"

"Came in a timely manner, addressed the problem thoroughly."

"Broad Ripple Service Experts arrived quickly and made repairs but screws were left out and have one and two may have fallen into furnace, and would appreciate someone out to check. 12.10.21f 851p"

"Always trying to sell something else and the prices are always hundreds of dollars."

"Able to come out a day early, Jacob was incredibly professional and explained everything as it was happening. Very happy we called yall and will definitely call again. Saved us from having no heat on a 20 degree night."

"The team thoroughly explained how the process works and answered all my questions."

"The service tech was on time, communicated well, explained what he was going to do and what he found. He was friendly and professional."

"I had signed up for annual maintenance with Broad Ripple Heating and Cooling last year. And Zach came out to do my Winter Furnace Tune Up. I made sure to advise the scheduler to have the tech include the AprileAir Humidifier . Tech changed the Water Panel for the humidifier. Charge me $93.00 for the pad and to slide it in place. That is a rip off. I can buy that water panel for less than $25 online direct from April Air or even lower from other suppliers. I will NOT be renewing my annual agreement with your company."

"Came in, did what needed to be done, polite."

"Technician was in time, friendly, and helpful"

"The techs were very thorough, professional and had some excellent recommendations."

"They were on time. They were very knowledgeable and friendly."

"Efficient, knowledgeable, personable"

"Chris is phenomenal: Friendly, energetic, thorough. He managed to balance the heating to our rooms that had been out of kilter for years!"

"DJ was my technician. He was VERY polite and professional. Outstanding!"

"Timely and professional"

"pr"

"Professional team"

"The gentlemen that installed my new furnace did an amazing job! Super clean and professional installation, couldn't be happier!"

"They were very knowledgeable and explained everything to my understanding."

"David walked us through what he was doing. He was friendly, polite, neatly dressed, masked and observed distancing. He's the type of person we would never mind having in our house. He noticed that 2 of our duct covers were on upside down and corrected that (and explained why there is an upside down)."

"Josh was very professional, knowledgeable, and extremely pleasant."

"Kenneth was very nice and did his work quickly"

"Installers were very professional, personable, and did a great job. I was not too pleased with the sales rep as I asked if you carried any other brands besides Lennox and he said no. I later called and was told you do sell others. I feel like I couldve gotten a more affordable unit with more choices."

"Was very understanding and helpful"

"I provided this rating because the Serviceman fixed our problem before I got hypothermia. Thank God, the part he needed was available,"

"Knowledgeable technicians. Professional."

"Service men were excellent"

"This is hard. The technician did exactly what needed to be done. But I am HIGHLY disappointed that no one contacted me yesterday to discuss how you are going to help resolve the situation that YOU created. I have previously loved your service, but this is disappointing. I am chalking it up to the holiday, but I expect to hear back by Monday before I am very upset."

"Very good tech."

"Promptnes, courtesy, prodessionaiism"

"Josh and his team have always been on time, called before they arrived, and offered direct advice on care, maintenance, and general. Josh and his team have been absolute professionals each interaction. I would highly recommend Josh and his team and your co any day."

"came 10 PM , called for help 5:30, no heat, fixed and left, 1 hour later stopped working, no help after called to tell no heat still"

"DJ was a fantastic technician. Very professional and knowledgeable."

"Honest/courteous"

"On time and friendly"

"replaced defective part and unit runs better"

"Ethan was extremely polite and professional. He listened to my description of the problem and diligently examined the furnace until the faulty part was found even though it was not immediately obvious."

"Both Tech & Jennifer were very nice answered all questions I had about freezing up on the unit."

"Always professional and knowledgeable"

"Great service"

"excellent service"

"They charged us for diagnosing our clogged drain as clogged, were not able to unclog it and left telling us to call another plumber."

"Courteous & professional - explained every aspect of the current condition of my heating furnace."

"On time, did quick service check, cleaned everything"

"Jacob had suggested replacing parts early to prevent an issue this winter. My husband has cancer and I didn't want to have the furnace stop working in the middle of winter!"

"Technicians friendly and knowledgable."

"Mr Ryan was courteous knowledgeable and highly skilled He provided pertinent information and completed work in a timely manner"

"Its was a great service tech!"

"Jesus and Svin were awesome!"

"Great customer service"

"I love everything from the ease of scheduling an appointment to the professionalism each technician has shown. I work for a home service company out of Kansas City. I appreciate and acknowledge what great service you are providing."

"Very professional"

"Very efficient, polite and professional."

"Your serviceman called ahead; arrived on time; worked quietly, fast, and efficiently; was very informative and pleasant to talk with as he explained what he did and what to watch."

"Carefully did inspection. Answered questions about the age of furnace."

"Ira and his trainee (I don't remember his name, Jake, Josh, ??) arrived on time as scheduled. Ira didn't do much work, but was supervising his trainee. Ira always does a good."

"they performed the checkup, went over the information with me and asked me if I had any questions."

"The work was completed quickly and efficiently."

"I never give a 10 to any question. That is not in my blood. Thanks!"

"Technicians were professional, easy to talk and completed the job in a reasonable amount of time."

"No one came"

"Courteous and professional"

"The technician arrived in a timely manner and seemed to do a thorough check even though the problem had righted itself before he arrived."

"Professionalism, detailed, thorough, knowledgeable, personable and answered all my questions!"

"The tech was very articulate, knowledgeable and pleasant"

"Kept me informed, provided good information and good service."

"Techs were polite, friendly and knowledgeable."

"DJ was awesome"

"On time friendly and efficient"

"He was very helpful."

"Great friendly service with someone who explained everything thoroughly."

"Ethan was very friendly and professional."

"They arrived on time, calling ahead, provided the service(an inspection) in reasonable time. They were polite and professional. Offered the information, their recommendations and did not push any other service or product."

"Tech was nice, verbal and efficient"

"Several things but the misdiagnosis of what was wrong with my furnace is #1. Bad experience in many ways BRHA management should be concerned with."

"On time. Thorough inspection."

"On time and very professional"

"Ira did a great job with the scheduled service a few weeks ago, this was just to replace filter and service humidifier."

"Technician arrived on time, was friendly and efficient."

"Technician was prompt and thorough in his work. I have always had confidence in the work provided."

"He was prompt, helpful, and informative"

"Ira did a very good job. He explained what he did and why."

"You guys keep rescheduling my service. The furnace and ac unit hasnt been serviced for at least 6 months."

"Technician was polite, professional and took the time to explore options for the cause of described problem."

"The price quoted was insane."

"did not show up at scheduled appointment time, no contact update on late arrival provided"

"My technician, Ira, was prompt, professional, and friendly. He explained what he would be doing and went right to work. He made recommendations to me before he left."

"Ira was thorough & polite"

"Actually I'm satisfied with the service we received the day the technician came and gave our furnace a tune up. What I am concerned about is we bought two tune ups for next year, $180. I gave the technician a check for $180, but at this point, three weeks later the check hasn't been processed by you, have not seen it come through my bank yet. Makes me wonder what is going on, did the technician forget to turn in the paper work and check into the office for the tune-ups for next year, or did the paper work and check get lost in the office? Please look into this as this makes we wonder if I want to continue using Broad Ripple Heating in the future."

"Polite, knowledgeable, extra effort to keep the house clean"

"8 because he had to come back the next day to take care of a minor issue he overlooked that caused the furnace to quit hours after he left but it seems to be resolved now. Other company we called quoted $2000 to repair and then tried to push a new furnace because or 11 year old furnace was at end of life. Jacob fixed our furnace for far less and that was for a part he noticed might fail and had not been the issue we called for."

"He was very professional, answered questions and was very polite"

"I appreciate the technicians ON TIME and efficient skilled service."

"Tech was thoughtful and explained things well."

"I was pleased with the tune up performed by the technician. He was thorough. He took the time to describe his observations and what can be done for correction."

"I had an emergency first thing Monday, October 18. Broad Ripple Plumbing responded promptly by sending out technicians Ryan and Ethan. They performed the work professionally. They were knowledgable and courteous. I recommend Broad Ripple Plumbing and I will not hesitate to use them in the future. I have been a customer of Broad Ripple Heating and Air Conditioning for years and know the quality of service they perform so when my plumber of another company could not respond promptly I am happy I gave Broad Ripple Plumbing a call. Thank you."

"Jacob was able to troubleshoot the issue with my damper not working properly. I wish he would have come the first time I call your company. So far the damper is working as designed with my Lennox system. If I have this issue again I will request Jacob! Also your local office/schedulers are much easier to work with than the folks at the call center. The call center scheduled a time that was already booked."

"Through service of furnace. Tech went over findings and answered all questions."

"On time, efficient"

"Excellent, professional plumbing services"

"I am satisfied with the technician that was sent out today, but we are very dissatisfied regarding our experience with Service Experts since our HVAC system was installed in December 2020. Yesterday DJ helped me better understand how the thermostat works. He also educated us on the safety features that put our minds at ease. He contacted your office and spoke to someone regarding the APCO unit. After the technician left I wrote an email to Richard Everhart, General Manager regarding our concerns. Still waiting for his response."

"Technician was on time, prompt, communicated the status of the furnace now and concerns for the future."

"His work was well done."

"Technician was polite and businesslike."

"Thorough check, knowledgable technicans, explained everything."

"They were courteous and informative"

"Was friendly and efficient."

"Stays till the problem is resolved, very professional, explains what he is doing."

"Technician made sure the attachments to the water lines were up to code and changed out two attachments that were not up to code."

"Technician Jacob was very knowledgeable, professional and talked through everything with me."

"Very polite and courteous. Answered all the questions I had about the unit."

"Jacob and Scott were both knowledgeable, informative, and courteous."

"Arrived on time Displayed professionalism Responded to questions about my new furnance"

"Speed and accuracy. Kind and good communicator."

"Through, quick and courteous."

"Very professional. Didn't try to sell me things I don't need. Made good recommendations."

"Service Tech on time and gave feedback on his findings and answered my questions."

"Breakdown 3 days after service"

"Timely, efficient service"

"They where on time and did a great job, Wore booties & mask. Played with my 2 dogs a little and shared plans and options for me."

"On time, courteous and efficient. He changed my filter for me without hesitatio"

"Ira did his job in a professional manner"

"The new zone damper installed on 10/12 is not working properly and someone needs to come back and fix it."

"Fast and friendly"

"Complete furnace tune-up. Covered all needs."

"Chris went the extra mile to solve the problem."

"Competent professional and thorough"

"Appeared competent and professional. Explained what he was doing, answered questions clearly, was polite and pleasant."

"Our technician Ira was very prompt and courteous. He diagnosed the problem and came back and installed the worn out part. He left the area clean after making sure that the furnace was functioning properly. Great job Ira! Thank you so much."

"On time, professional, communicated well"

"your expert called attention to a water problem"

"I didn't have to worry about a thing."

"Gave clear, detailed, conccise inforrmation. Did the inspection in a quick manner."

"Explained everything very well"

"On Time. Technician knew his stuff."

"They tell you everything that they did, what they checked and what could be a problem down the road. Very thorough..."

"Technician was prompt, polite and knowledgeable."

"Came quickly. Anthony was k iwledgeabole, polite and thorough"

"Quick and easy. The rep was very nice and knowledgeable."

"He was prompt and polite"

"Technician very knowledgeable and very helpful"

"they want to put a $4100 bandage on the mold problem. not a solution to why there is mold in my vents from a 5 year old top of the line Lennox HVAC system they installed."

"Came in and done their job!"

"Was knowledgeable, hard-working, informative, honest, and personable"

"chris was on time, courteous, told me exactly what he did and told me if i needed anything to just call"

"Very thorough job with install of new furnace. Personable team. Explained new unit well."

"They were very professional in their work system looks nice"

"I do not understand why it took nearly $500 to arrive at the conclusion that my A/C unit would cost too much to try to salvage. If they would have told me upfront how much it would cost, I would have been glad to pay a base service call and call it a day. Based on their explanation, it seems to me that if they would have checked the refrigerant first and then came back with a $900 cost to replace it I would have stopped trying to fix the unit and saved a bunch of money on this service call. I'm left very confused and disappointed."

"Professional, friendly, and knowledgeable."

"Both of the staff that came to our house were very professional and knowledgeable."

"Technician showed up on time. Called when on the way. Was polite and professional."

"Josh was professional, courteous, and provided great repair service"

"For the first time in a very long time, I felt confident that Anthony knew what he was doing."

"They inspected my furnace and informed me that my blower didn't need servicing as advised but, explained what to look for."

"Oh! My Gosh - Ira was the best. He did things to my furnace that has never been done before and explained to me what he was doing and why, He is by far the BEST TECHNICIAN that has ever sent to my house by your company."

"Jesus is a super technician. Friendly, prompt and is good about explaining what he did and why. I have asked that he provide our future service."

"Ira is the best!!!!! Always cheerful, always professional and gives me good advice. As is always the case he did a great job."

"The technician was very thorough of what the Furnace needed"

"Very good customer service"

"Prompt, polite, professional, and made good use of time."

"The Svc on my new furnace was fine. However I asked for the tech to check for a gas leak around my gas furnace. He did check a gas connection with detergent. He said he did not have any other equipment to detect a leak. I still smell gas periodically around my greenhouse."

"Very professional and knowledgeable."

"Seemed honest"

"I believe the techs name was Jason? and the salesman was Scott? They were both very nice and knowledgeable."

"Technician did not even turn on the furnace, yet he claimed I had a cracked heat exchanger and "Must not run the furnace because it was very dangerous." He also came in wearing a mask on his chin only which does no good. He left, having claimed to having "inspected" the furnace after about half an hour. I got a second opinion from another company and the furnace was pronounced "in good shape". He checked the heat exchanger both with a camera and with a CO detector, as well as the house after running the furnace for 30 minutes. I know he did all this because I stood and watched him!"

"The window of time given to me was 8-10 for the service, and they showed up right at 10. I did inquire how long it was going to take and he said 30 minutes. It was the most efficient service call I've had in over a year and I appreciate the customer service - there was not a high pressure to get additional work done, but he did a good documenting potential problem areas for the future."

"Jacob and Scott were on time and let me know of potential issues with the unit. Very professional and respectful."

"They were prompt and professional & explained their findings and my options very clearly."

"Always courteous, knowledgeable. Friendly and professional"

"Kahleal and Mike were both very nice, knowledgable, and efficient."

"Quality service"

"Never saw a Lennox split before. Had to call the office. Realized after he left, he never cleaned out the drain. This caused leaking on carpet in the past."

"Timely competent service."

"Very professional"

"The men were respectful and nice."

"Both were very thorough and helpful."

"Their manner and understanding way of helping me know and understand what they found and what they did. And the possible need in the near future."

"The tech was going to order a part that is covered under warranty that was to be shipped to us. We have not received anything."

"We identified that a wrong part was installed on our unit."

"Jesus heard water in the furnace system, drained it and turned the furnace on. The furnace has been running since then."

"Although my appointment was changed, I was notified in a timely manner. The inspection was completed in an efficient manner and his findings fully explained."

"He was very thorough."

"The technician took time to complete a very difficult fan assembly and was very through in his work."

"Very professional and informative!"

"Jesus explained his work on furnace. I informed Jesus I became a widow on December 3, 2019. He is very pleasant."

"I had a problem. I called. They took care of the problem."

"Loved Mike and Anthony - both very effective, professional and friendly. Thorough. Only reason I gave 9 rather than 10, was I slated for 12 to 2 arrival, and when they called to say they'd be here, it was for 2:15. No real big deal this time, but just wanted that noted."

"These were the nicest most courteous technicians ever sent by the company. They explained what was done and what was needed without brow beating me to get the product today."

"Pleasant staff and quality job done"

"Very considerate of my property, even though he gave me bad news he made sure he did it professionally"

"Thorough, professional, great communications"

"Anthony always does a great job and explains what is going on with our systems."

"Did a great job"

"technician was very through and checked furnace."

"Timeliness, friendliness, job quality all A+"

"Arrived on time and explained everything they did."

"Technician was friendly, and on time"

"Service technician, Kaheal, was excellent."

"Waited 11 hrs for service then was told by multiple reps on the phone that this would be a free visit because we were still under warranty and then after he came he said no he wants $99 for the visit. Upsetting!"

"Salesman was very professional. Spent a long time helping me decide what specifically my Heating and A/C needs were. Old unit in my house was over 30 years old. It was past time for full replacement. They installed my new equipment the very next day. Jamie and his crew were hard working and very professional also. I highly recommend Broad Ripple Heating and Air Conditioning. Thanks Everyone! Evelyn Whitton Indianapolis, IN"

"Very courteous and efficient"

"The 2 men inspected our heating & A/C needs; spent considerable time. Found a need and will come back to finish the owk."

"Efficient work Good explanation of the cleaning process"