Broad Ripple Service Experts Heating & Air Conditioning Reviews

"Not sure how to judge the service. He was early, very pleasant, seemed to work diligently. Not sure why he needed to work almost 2 hours on a new furnace. Why wasnt this work done when it was installed?"

"Technician was very good at keeping us updated. Very personable."

"The tech was very friendly and genuine in his explanation of the situation. He also provided various tips and ideas on what can be done while the walls are currently opened."

"QUICK"

"Very courteous and gave information when asked a question."

"Quick response and efficient service"

"Nick was real good at listening and explaining options that would best fit my needs."

"I was charged $200 and the 2 guys did absolutely nothing other a diagnostic test"

"SERVICE PROVIDED WAS GOOD AND JAMES IS A REALLY FINE MAN HAPPY AND EAGER TO DO WELL HOWEVER THE COST IS OBSCENE $109 TO ADJUST A VALVE $170 TO SNAKE A DRAIN NEVER AGAIN"

"Winston did a good job, but we had to gave a second technician come out the same day only in the evening because the furnace quit working within 5 hours after Winston left."

"Best service, very best response time. Enjoyed sales rep. Very knowledgable about products. Learned some we did not realize. Happy with everything. Recommend highly!!"

"Chris came out twice and we are still working on the problem but I needed someone on a Saturday and Sunday and both days he came- he was very professional."

"Had to request they cover their shoes before walking on light carpet and had a lot of cleanup to do after they left."

"Eduardo was professional, knowledgeable and friendly. He took care of the issue we were having, thoroughly checking to be sure the problem was corrected and everything was put back the way he found it. He also was very patient about answering the many questions I had. Eduardo had come to the house recently for a previous issue and we had the same kind of experience then as well. He is a real asset to your company."

"Jake was very responsive and explained everything thoroughly to me. All my questions were answered fully. He is very professional and dependable; Im very happy with the service he provided."

"He found a problem with our new furnace that would have caused us to lose our heat."

"Josh answered all of my technical questions about my water softener."

"Good service"

"I had an immediate issue, you were able to get me scheduled right away. The tech called ahead to let me know he was on his way within the timeframe provided. he assess the situation, obtained the correct parts from a local vendor to reduce time for service. He fixed the issue, then stayed until we were all satisfied that there weren't any additional problems."

"James came out soon after I called and kept me updated on what he was doing. He was patient with my questions and very pleasant. Jake came also on next day. And helped explain and clean up...excellent staff"

"No resolution Need help Jake did his best but need help finding part"

"Quick service. Came out one day ordered the part and had it installed the very next day"

"Technician was clear & explained everything he did & why he did it & what he recommended."

"Very friendly and on time"

"The first guy who came out told me our thermal coupling was bad. I ordered the part, had it put on and it still didnt work. Replaced water heater after a week of delays and inconvenience. JD did a very good job installing our new water heater. The cost was enormous. Pleased with his work....not pleased with the cost."

"He seemed very detail oriented and explained everything very well."

"Your technician Josh use a Lowe's sump pump and it failed quickly. Edward replaced it with a better unit. Edward was good to work with. We have a difficult time with the fact that we paid for a quality product but received an inferior product all the while your tech (Josh) told us you don't use big box store type products. The re installation took valuable time from our work schedule when this should have been done right the first time. You tell us if we should trust the work you provide??"

"The tech was very professional. Called when in route. Listened to my questions. Offered advice about my system and made me aware of Plus Agreement."

"Ira is polite and on time"

"Tech was very thorough"

"We didnt care for the pushing of several payment deals right after walking in the door!"

"Very Knowledgeable, concerned about our welfare, reviewed all aspects of the "home health report", made suggestions. Hope to see him in future."

"Eduardo was wonderful. He did a great job. He was concerned about our leak. He was very thorough."

"JACOB WAS VERY THROUGH AND PROFESSIONAL WE FEEL GOOD ABOUT YOUR COMPANY BECAUSE OF JACOB"

"Good service and techs know their products"

"JD very professional and polite"

"The tech. was friendly polite and explained everything."

"It would have been a 10 had he not needed to make 2 return visits"

"Jacob was very professional and answered all my questions."

"He came out so quickly and was so nice to explain all that he was doing to fix the issue. So calming in the face of what had felt like an overwhelming issue with grandkids here for the week."

"Very professional and courtious"

"was advised to have unneeded repairs and then pressured into buying a new system"

"Efficient Nice Thorough"

"Very professional and courteous."

"He solved our immediate problem & had a plan for our a specified later date to install a new toilet. He also helped with important info about a tub faucet, we will also fix."

"JACOB KNEW WHAT HE WAS DOING AND I GOT A DETAILED LIST OF EVERYTHING HE DID. HE ANSWERED ALL MY QUESTIONS AND GOT A QUOTE FOR CLEANING THE DUCTS FOR ME."

"Keith explained our furnaces problems and what was needed, kept us informed about progress with parts orders, came when promised, and was friendly and courteous."

"Chris was on time, very professional and courteous."

"Corey fixed my problem and he was a very nice, polite young man"

"Jacob spent several hours and found out that we need a line replaced from the Heat Pump outside to the inside heating unit. We are supposed to hear back from you the day after Christmas to get a new line run up in our attic since we are setting on a cement slab. Jacob seems to know what is needed and he is very good. We will ask for him in the future. Thanks. Bob/Anita Stephenson"

"Very good explanation"

"Evan did a fine job and explained all issues clearly. He has a good understanding of the work, took time to clarify my options, and also answered my questions on how to go about getting a quote and info regarding a change from electric to gas."

"Professional & likes dogs"

"Arrived on time. Checked out furnace. Said it needed new capacitor."

"You no longer offer maintenance agreement on system over 10 yrs old"

"Its was polite, informative, helpful!!"

"friendly"

"On time, friendly and knew what he was doing. ."

"Perfect in every way"

"Tech very courteous and explained answers to my questions well"

"Knowledgeable and courteous service from Ira."

"Punctual, Communicative, helpful service men."

"JD was great, he installed our hot water heater quickly. He called before he came, and came when he said he was going to. He was very nice and explained the equipment to us before he left."

"Cory was very helpful in determining the issue with the heating system and helped me walk through the possible issues that might be causing the problem. He found a solution that seems to be working and was very polite."

"The technician worked well."

"good service, friendly technician"

"Winston was professional and courteous. Ha used booties to avoid tracking snow into the house. He fixed the problem quickly."

"Jonathan was professional and thorough"

"Josh was very respectful of our time and made it a priority to do the repairs at a convenient time for us."

"Very prompt efficient service."

"Jacob was on time, did a good job and did a good job of explaining the issues."

"Ira was very thorough quiet courteous and personable. The kind of guy who you want representing your company"

"Chris didnt listen to request to come to side door"

"Did a very thorough job cleaning the furnace and went out of his way to clear up a separate issue we were having."

"Installed Oct. 2. Had 10,yes 10 service calls & everything is STILL not working. Also told us ALL electric & plumbing is included. wrong. We now have a 1900.00 electrician bill to hook up air unit. cant afford it on top of furnace bill so air unit is useless. Come & take it all out. Very unhappy. Never call me back when they say they will"

"He was quick, efficient and explained what he had done."

"Professional technician. Fixed problem on same day as maintenance. Answered questions. Timely."

"Edward is professional - always good at Troubleshooting to make sure the problem didnt involve other issues. He always gives us some tips and shows us around the plumbing."

"Personality of your tech!"

"Job well done"

"There was no service performed, due to the sending unit being frozen. I was still charged a service fee."

"Jacob was very friendly and took the time to explain what server he performed during the appt."

"Professional and friendly service."

"The young man who came to service my new furnace, that you installed less than 6 months ago, was very polite. He was in and out pretty quickly. My furnace did not need to be checked; it was brand new, but he told me that it had to be checked once a year to maintain my warranty."

"The technician was efficient and didn't try to sell me things that I didn't need. He did his job, then left. He was very pleasant and friendly."

"Ira was quite helpful. He noticed mold in my unit and recommended an immediate solution. A very nice man. I hope I can keep him on my account."

"The plumber was sloppy and I had to request 2 extra appointments to fix the issues. One of the issues could not be fixed."

"Jacob addressed all issues and thoroughly explained what he was doing and why."

"Kara was very appreciative of the care taken by Winston and Nick with the heating TU. Winterizing the dehumidifier in the crawl space was really a nice touch and the CO testing gave Kara confidence in the safety of the furnace. Nice job guys! Happy Holidays! Yes.....I know it is time to replace and YES it will be ADVANTAGE ; )"

"Professional, timely, and thorough."

"On time and courteous"

"Have been using you guys for years and a very happy with the service."

"Always room for improvement"

"Ira was very upbeat and was very patient with any questions. He also helped take care of a few issues I had with filter replacement and troubleshooting a collapsed flex duct"

"No one gets a ten. Leaves room for perfectionist"

"Gentlemen were courteous, efficient and timely."

"Great customer service"

"Evan was very professional and was much more detailed in his work than past check ups we have had."

"Mr. Reed did an excellent job."

"Eduardo look at the issue, determined quickly what was the issue and gave me options to solve the problem."

"Your service technicians never gave up on trying to find what was causing the water leak in my new furnace."

"Was on time and went to work."

"He came back to take care of a vibration rattle that has plaqued the humidifier for years and did a pretty good job with it."

"Ian was very professional and pleasant.....liked him a lot!"

"It would have been better if the full repair had been done on the previous visit by another technician."

"Prompt and efficient"

"Jonathan was very thorough and professional"

"Ira arrived on time. Did a good job performing the furnace PM. He is pleasant, polite and professional."

"I don't even know where to begin...Ira came over for our winter service on the heater and humidifier. I was still at work, so my husband took care of the visit. After Ira left, he apparently never turned back on the heat. So for the next 14 HOURS, we had NO HEAT! It was a cold night, 29F and the inside of our house went down to 54F. Both our family and guest as well as our animals were freezing, due to his error. When I came home and realized that the heat was not working, your office was using an on call technician. I must have called at least 6 times and EVERY TIME, they were unable to reach the tech on call. HE NEVER ANSWERED ANY OF THE CALLS FOR SERVICE. It wasn't until 7 am, when the change of shift occurred, that I was able to ask for a different tech to come out to fix the error. The second tech, Chris, came around 815am and fixed the issue in a matter of minutes. He knew exactly what had happened. Heat was restored and I informed him that I would NOT be renewing my annual contract with your company."

"Technician thorough in his explanations."

"Customer Service is horrible. It took about 6-7 phone calls and almost 18 hours before we finally got a technician to come out."

"FOUND THE PROBLEM,FIXED IT FAST AND CHECK OTHER PIPES FOR PROBLEMS"

"Jonathon was on time and replaced a drainage pipe that was damaged during the installation of the A/C coil this past summer."

"Greg did a great job. Very thorough inspection followed by solutions!"

"Answered all questions, very polite and knowledgeable."

"Evan was very polite & explained everything clearly."

"COMING OUT 11/26 TO INSTALL HOT WATER HEATER ON ADVANTAGE PLAN. USED ADVANTAGE PLAN BEFORE."

"Prompt able to find plumbing issue quickly- resolved quickly- neat- cleaned work area; gave us some tips & showed us about our plumbing - what pipes were what"

"Overall, I have been very dissatisfied with the customer service and approach taken to dealing with issues that arose during not only the booking of the appointment, but also the lack of priority given to being on the Annual Maintenance Plan. Evan did a good job, but was missing materials to address a purchase and was unable to deliver those materials until 3 days later."

"We waited all day for service. When Keith arrives he spent about 1 hour on the furnace, said he fixed it, but didnt. When we returned home to find the furnace was not fixed we called the 24 hour line. They tried to call Keith, who was on-call, to get him to come back. He did not answer and his voicemailbox was full. Call center called the manager. No answer again. House is freezing and no one called me back. Dont say you are a 24 hour company if no one comes out in the night. Plus Keith sold me on the service plan which I will be discontinuing. Will not use this company again. You have really gone downhill in the last few years. Have become like all other corporate hoax companies."

"Tech was on time, did a thorough job."

"TV schedule time for my service was scheduled for 10 to 12 and the technician called me at 8:30 while I was at the gym to service my furnace. Also I was schedule November 11th and I never received a call when I called two hours after my appointment time the receptionist said that I'm sorry someone was supposed to call you and I really apologize. I told her I'm a veteran and wasted 3 hours of my day that I could have been doing something else waiting on you and it's not appreciated."

"It didnt seem like a tune up was being done. Rather, it seemed as if he was looking only for broken parts."

"Ira is very particular about his work. He is so easy to get along with. He explains why he is doing what he is doing. I feel like he is very trust worthy. I trust him to come to my house. It is like a friend coming for a visit."

"Initial service visit included an ad hoc repair to a UV light that was functional. Light broke and technician quoted me $530 to replace the thing I hadnt authorized him to move. I called and the company sent another technician out to inspect it and he did repair the damage and restore the light to working condition but I have a hole in the front of my unit that is patched with tape and while it may work, Im no longer sure that the technicians that come to service my system know what theyre doing."

"Everything went fine. Good communication skills; did great work."

"Edward did what he said he would do. He was polite, knowledgeable and fixed our leak. He went above and beyond when another leak occurred and he fixed it too."

"was not very clean when they left (i know that was a hard job and they worked late to finish job)"

"Evan was very friendly, on time & very knowledgeable about his work."

"Kendrick was considerate and quick."

"The service was timely, thorough and the service tech communicated very well."

"Job was completed timely and for less than originally quoted since he fixed the faucet on his first attempt"

"Received follow up call to confirm appointment and technician very professional, friendly and punctual."

"The gentlemen that installed my insulation were extremely professional. They were punctual, courteous and considerate. My questions and concerns were answered to my satisfaction and the clean up was spotless. Thank you for a job well done!"

"These two gentlemen worked hard to get my old, insufficient system humming and let me know my options for a new system. They were very personable and respectful of me and my home."

"Ira arrived early (I was notified of his early arrival). He performed the service in a timely manner and explained what he did and noted areas that needed future attention."

"David is always friendly and efficient. Takes great care with my dog and with the furnace."

"Timely, courteous and knowledgeable."

"The two young technicians were fine and did there best to fix the problem. But they know nothing about our hot water boiler with circulator to move the water through the pipes. We purchased a brand new boiler furnace and it has not been able to heat the downstairs since it was installed."

"On time, knowledgeable, clean, friendly"

"The tech was courteous and explained what the problem was. The only downside was that he didnt screw the front panel back on and it was off a couple days later. At first I couldnt find the screws but I finally found them and now the panel is back in place."

"Jacob was very professional, courteous and friendly. Very thorough with his job, he explained his process well and listed what to look out for moving forward."

"Good job. Effective and professional"

"The technician was very friendly and worked long and hard to solve my problem."

"Evan was very polite and was glad to answer all my questions"

"You always have to make a return trip to install one of the filters that is not standard on the truck. Please make a note of this, as I have requested in the past."

"very good technical. I liked his service."

"Evan was very polite, explained everything he was going to do during the service call. Provided excellent customer service."

"Ira was great - professional, patient, kept working until he found the problem. The office staff also were helpful, answered the calls promptly and kept us informed about timing for the service call."

"Ira was thorough in explanations, answered every question and was very pleasant and considerate."

"Our checkup went well, and afterwards we left the house to tend to other tasks. But when we returned (about 3 hrs later) our thermostat was yammering at us that something was wrong with our furnace, as it had been signaling the furnace to warm the house for the past 3 hrs, and the inside temp was down 3 degrees. We called Broad Ripple Heating and our technician was recalled to the house, when after a methodical process to determine the problem, he did so and fixed it."

"prompt response"

"Always pleased with the professionalism of our technicians. They are always kind, friendly, and considerate."

"The original setting of auto did not keep the temp throughout the house even. The fan on full time has solved the issue."

"The technician was knowledgeable and a pleasure to have around."

"Was at residence when he said he would be. Quickly identified the problem, stated the cost to repair and my options. Performed the repair on a timely basis."

"Excellent service but pricing too high."

"Not spent enough time as previous workers in the past. By the way, You guys tried a bait and switch scheme on me when I wanted to purchase and install a new humidifier, which was cancelled as he brought me a different model unit later. Bad !!!"

"Prompt, courteous, and efficient service."

"Technician came on time and completed his inspection promptly and thoroughly."

"Very professional and explained my service agreement very clearly. Had all the replacement parts on hand to replace what was needed ( not always the case). Really a pleasure to have into my home and would recommend Winston."

"The young man went right to work and clearly explained everything when he finished. Did not come up with a surprise problem and extra charge."

"Start time was a little later than window scheduled but otherwise work done was fine. However, I had scheduled an early appointment time so work was completed by the end of the morning. Preferable to have quality work rather than a rushed job watching the clock!"

"He was on time, clean, courteous and efficient."

"He was efficient and explained how everything worked...my husband is very cold this winter (not because of the furnace) but he had to know for sure and I appreciate your help!"

"Winston, the tech came during the time scheduled at night. Our pit bull creates a problem every time we have anyone over. Winston was great with him & calmed us all down. He changed our filter, made a recommendation for duct cleaning with estimate. Was knowledgeable and had ideas about our 70s construction with tri-level heating challenges. He was really friendly & polite. Even at this late time in the evening never made us feel like we are a pain for being his last customer. We will definitely ask for this tech again. This was his first time out here. Two thumbs up."

"Early arrival, answered my question so I could understand situation"

"Arrival 90 minutes past time frame indicated."

"He was on time, clean, knowledgeable, and friendly."

"Jacob and Ali were very professional and articulate and I felt confident in their work."

"Personable, professional young man."

"Professional, timely, quick"

"Josh seemed very honest and helpful."

"Winston was polite, thorough, knowledgeable and answered all my questions"

"Jonathan always consistently does meticulous work, and informs me clearly whenever there's any concerns with my heating or air conditioning."

"Evan, the technician, was very polite, thorough, an excellent employee. I believe he did the most thorough job and all the years Ive been with you."

"I was very impressed with Edwards demeanor & knowledge with replacing my hot water heater. The price was reasonable and his ethics are second to none!"

"Tech was very informative and showed me things didnt know before and did all checks required where I noticed some others before him didnt do before."

"Service personnel were very polite and well versed on our boiler. We have used Broadripple for several years and are very confident that they will continue to be our choice."

"Very knowledgeable and prompt even with a trainee"

"Jacob was a good salesman and technician. He worked quickly and answered all my questions. He had a good sense of humor which might not seem important, but it is to me."

"it seemed like it took him an excessive amount of time to check furnace (I am unsure how long it should take). But he was very helpful in explaning problem with furnace and an overview of service plans."

"Furnace was installed in reasonable time and when scheduled. Installation personnel were courteous and careful."

"He call to make sure some one good to be home"

"Gave good information and guidance regarding new furnace installation."

"Had Jonathan provide service before. Very thural."

"Mr. Ward was very professional. He was always on time during our appointments."

"Jonathan did a great job and answered all of my questions."

"Keith did a good job of explaining options"

"Your company installed a new water heater for us a little over a week ago. After 7 days the water would not heat to absolve like warm. A technician came out and said our hot water heater was just too small for the house. This made no sense because we were not getting hot water even for a short time! Now, we have less than like warm water and no technician is available until next week. This is just unacceptable service. We have used this company for almost 20 years and are so disappointed."

"Did not explain the lease very well. We wish to cancel the lease and purchase the furnace and air conditioner so that we own them. We also want a service contract. Please contact us with cost so that we can buy them & I will go to the bank and transfer the money from the savings to the checking account."

"Service technicians should be prepared to either remove their shoes or have shoe covers."

"Information"

"On time, professional, and informative"

"Because we still dont have heat and I was told someone would be out sometime today or tonight. No time frame and your technician said it was working"

"Efficient, polite service men."

"He explained what He did and answered all our questions."

"very cordial and efficient. Explained process thoroughly."

"Good service technician was very knowledgeable of my equipment"

"Greg was on time, worked effectively, considerate, answered questions."

"knowledgeable Courteous competent"

"I was very happy with his service"

"Technician explained process thoroughly."

"Friendly, knowledgeable, sensitive to our concerns."

"I don't remember my tech's name but I wish I did! I have had terrible experiences with plumbers (especially locally) in the past and I really appreciated that the man who came to my house was honest about what DIDN'T need to be done at my house. He was so nice and helpful and very pleasant. Didn't pressure me into getting a service I didn't need."

"Keith was quite thorough and personable. I would like have him come in the future."

"Technician was on time and very professional"

"QUICK, QUIET, CLEAN"

"Worked methodically and answered questions fully"

"This is the third time Jonathan has come to our home. Very professional, takes the time to explain the equipment. He does a great job."

"I wasnt at home so I dont know all the technician did but I had heat when I returned."

"The two gentlemen did an excellent job"

"Arrived at the beginning of the time window, was courteous, efficient, and personable, and explained everything he did."

"After the water heater maintenance, I have very low water pressure in kitchen and outside faucet."

"He was very nice. Very efficient and knowledgeable."

"Called early in morning, stayed up until 11:30 pm when we were told they wouldnt be able to get there. No heat for two days. I am terminally ill with cancer. My daughter bundled me up in a blanket and took me home with her. I have a contract with you and have always received excellent service but this was a night mare.!"

"The guys were very kind. However they miss the real problem and tried to sell me a very expensive unit. Not good."

"Winston was very knowledgeable & answered all my questions."

"Everything was great with the system. Service person was very courteous, professional AND nice!"

"When I scheduled I also put I needed someone to look at my water softener so I assumed they would be doing that as well the furnace tune up. The gentleman informed upon arrival that he was not plumbing and we needed to call a plumber for that."

"Fast and efficient. Had filter I needed."

"We had our brand new AC system installed in July. The system did not work when the technicians left our home. We gave it a day because we assumed it was just taking some time to cool down. We found out that the blower was not working when they left; therefore, the new system froze up. We turned off the system and the frozen pipes thawed and flooded our furnace. The technician came out and started showing us the problem. He stated, "I really shouldn't be running the system with all this water." Ten seconds later sparks flew and our motor was blown. The manager was contacted and the parts were replaced at no cost to us. Everything was fine for 2 months, until Saturday October 12th. It was the first day our heat was needed. I woke up in the morning and came downstairs, I turned the system to heat and set it for 70. The system turned on and heated the house fine. A couple of hours later my husband stated that it was chilly and waked over to the thermostat. It was completely blank. It would not respond to touch and it did not have any lights. I took the cover off. All the wires seemed to be connected. I then checked the breaker box and went downstairs and turned the furnace off and then back on by the main switch. I then called the 800 number and spoke with a woman who stated she had a technician available and would send him out. There was no mention of a delay or a wait. We did not receive a call for 2 days. On Monday around noon I called again and the woman that answered the 800 number stated that there has been a wait since Saturday and that there are still 3 people ahead of us. Jacob showed up on Monday around 9:30 pm. I told him immediately that the thermostat had no power. He went down stairs and looked at the unit. He was on his phone for 15 to 20 minutes. He then came upstairs and stated that the thermostat wire had broke downstairs and that the thermostat must of shorted out because if it has more than 30 volts it can be "finicky" and surge the thermostat. He stated that be had another thermostat in the tuck but he didn't trust the product and it had been "loaded off" on him by the company. He stated he was going to charge us a service fee for coming out. I explained to him that I did not feel we should have to pay when the system is less than 2 months old and was not check correctly by the technician that installed the new circuit board and motor in July. He stated he understood my feelings and stated that the technician that did that repair was fired. He also informed us that the installers that installed our system were fired. He then stated that he didn't know when he could come out and replace our thermostat. I expressed my dismay seeing that we had no heat for 3 days at this point and all that needed to happen was for us to go to the store and buy a new thermostat. He stated if we felt "savvy" enough that we could do that but he couldn't make any promises because there were other people waiting that had bigger problems. We just had a problem with our thermostat. He stated he would call us in the morning and give us a time. I did not receive a call until 3:00 pm the next day. Jacob then came back out the the house and spent another hour and half at our home installing the thermostat. He was on the phone for a big portion of that time, and tried to have us replace our hot water heater. He also stated there was a hole from rust on our hot water heater duct work that vents outside and taped it up. My husband asked for a general manager to call him. They have still not called us. We have had nothing but problems since we requested service and a quote in July. We have had great service techs that have now been "fired" or at the least degraded by other members of the company. We have heard statements from Jacob that he can't guarantee that he could get back to install the thermostat the next day, he couldn't guarantee that the thermostat would work for a long period of time, and he couldn't guarantee that there wouldn't be any further issues. Our paperwork on the other hand stated that there was a 365 days guarantee on your service. The experience has been terrible."

"If I could, I will give a "0" instead of a "1". My air filter was replace in 3/15/2019 and was charged $50 for the filter. During the installation of the unit last year, I was told I can purchase the air filter anywhere. In mid-September, I purchase an air filter from Home Depot and it did not fit. I call your service department and asked why the air filter I purchased did not fit. I was told by the operator, after she consulted your expert, that it should fit. She asked me if I want a technician to stop by to see why it did not fit and I said yes. The technician did not come per appointment time. So I called again the next day and the technician showed up the following day. All he did was to replace the filter with a new one from your company and charged me $150 for the services which included $66 for the new air filter, and he never discussed why the one I purchased from Home Depot did not fit. I called the next day to ask why the one I purchased did not fit and why I was charge the service charge. The response I got was your company used a specialize high quality air filter and the dimension on the filter is a "nominal" dimension. When I asked about the service charge, she said if I wanted to talked to the supervisor and I said yes. Nobody called. I have a number of issue with this experience: (1) Nobody told me the air filter dimension is a "nominal" dimension and cannot be purchased from anywhere, (2) I thought I have paid for a 10-year service and was told it covered service charge for any services, and still got charge for service, (3) during the 3/15/2019 replace, I was charged $50 for air filter but this time (6 months later), I was charged $66 for a new filter, that is a 32% increase in price in 6 months. As far as I am concern, that is a ripoff and everything I was told during the initial purchase of the unit is not true."

"He was honest with us."

"Very helpful"

"Courteous clean and professional . Did not try to up sell me like the techs the last few times"

"Eduardo was super nice and took the time to explain water heater basics to this newer home owner."

"A loose wire was an easy fix and I didn't get charged for plugging it back in"

"Technician was friendly and professional."

"Hes very nice and knowledgeable. And Id like Evan to come for every service appointment please. Ive used Broadripple for years at 2 homes."

"The tech was very informative and helpful and polite"

"Tech was on time and explained what he was going to do"

"Edward did a great job, found the issue and resolved it quickly."

"Not happy with installation of toilet (too far off floor) - Shower that was repaired now leaks more than before - and pipes under sink after installing garbage disposal were not tighten resulting in water spilling under cabinet after 1st use. I ALREADY CALLED TO SPEAK TO A MANAGER?SUPERVISOR - I DO NOT, repeat DO NOT want the technician JD to come back our or call me!!!!!!"

"Quick, polite, helpful."

"Evan found a problem with the motor was able to fix it & averted carbon monoxide from coming into my home. Ali was able to answer some questions about my thermostat. He also climbed up on the roof to determine an issue with the exhaust pipe."

"Ira was great except he opened my carbon monoxide detector which set off my alarm and sent the fire department to the house which will cost me a false alarm fee."

"Very nice young man as the technician"

"When Greg turned off the gas to the furnace he did not realize he also shut off the hot water heater. Needless to say I was upset the next morning when I had luke warm water for my shower. I am 75 years old the reason I have a Maintenance contract is that I do not have to do this stuff anymore. Needless to say I was not happy trying to relight the pilot the next morning."

"Great customer service"

"On time, got the job done quick."

"They did a good job"

"Greg is a very competent technician ."

"Winston rapidly figured out the problem and provided the solution."

"He was friendly, informative, efficient."

"Ira was very thorough and friendly in his service and explanations."

"Tech arrived on time and was very professional"

"Prufessional and friendly. Clear explanations. The new additional service provided by Cody is a. real bonus, especially the checking out of the water heater."

"VERY EFFECTION"

"This has NOTHING to do with Jonathon and EVERYTHING to do with scheduling (a 2 hour window that you missed by 1 1/2 hours!!), office follow-up (can't I get a call to let me know?? I had to call, NOT GOOD), over scheduling staff which sets them up to fail. Believe me, I waited a few days to do this survey because I AM PISSED, STILL!!! AGAIN, the survey answers have NOTHING TO DO with Jonathon and EVERYTHING to do with how you seem to run your business. Jonathon knew I was pissed, was very professional, even up sold me a UV light and performed his work to what seemed to be a very high level of professionalism. TOO BAD this seems NOT to be the same with managers, management and owners!!!!"

"Very friendly and willing to talk to me about specifics of my furnace unit."

"Evan was clean and efficient and completed his job in a timely manner."

"The technician was on time, he put covers on his shoes, he was very respectful and explained all he was doing."

"No one gets a 10 from me. But technician was very informative, clean and did great work."

"Service person was on time, personable, explained everything he was doing in advance and then summarized after performing the services."

"Great service"

"Keith was very professional and thorough in explaining what was the issue and finding a solution and getting out new thermostat installed same day!"

"Greg was very friendly and professional. He explained what he did."

"Good job."

"Greg was very nice, came earlier than expected, & got our air back working on the hottest day of the month! I was also thankful that when I called the night before, the call was answered immediately."

"The technician was professional and courteous."

"As always very good service."

"Efficient complete."

"More thorough than any other technician who has serviced my AC or furnace."

"Both Greg, the service technician and Ali the Sales Service Advisor did an excellent job ensuring our furnace and Home was in tip top shape for this coming Winter season. They expertly evaluated our resources and reported and or corrected any deficiencies."

"Keith was very professional, technically great, efficient, offered great suggestions and personable."

"good efficient service, pleasant fellow, very helpful, very knowledgeable"

"James was very personable, friendly and respectful"

"professional, friendly, knowledgeable"

"All was well done as far as the service but when he left he set the temp on 84 degrees and turned the air off and I didn't know why it was so hot in my house for hours."

"I WOULD RECOMMEND THEM to my my friends and family"

"Its did thorough check of furnace."

"Very knowledgeable, professional, and courteous."

"after purchasing a 12,000 dollar unit , I was not told that we would have to pay an electrician out of our pocket. i would think at that price it would be included. My son had the same sitution and his wiring was included. I AM EXTREMELY UPSET WITH WITH THIS SITUATION. i would like an explanation why we were not told."

"he cleaned the furnace"

"The technician thought he had solved the problem but nothing has changed."

"Courteous"

"Ira always does a good job, but several hours after he left I had to call a new technician because the wires connecting the thermostat were dis-connected."

"Good as usual."

"The technician was prompt, courteous and helpful."

"I was very pleased with the service. Everything was clearly explained to me."

"Service was prompt and thorough, and Jacob did a good job of explaining how the problem occurred and how to avoid similar problems in the future."

"Ira is very efficient and knows his product and does a good inspection with a smile and nice personality."