Broad Ripple Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 5,792 Reviews
michael D.
noblesville, indiana
greg L.
brownsburg, indiana
nora P.
fishers, indiana
kim L.
indianapolis, indiana
"Winston was courteous and friendly ,and knowledgeable about our equipment"
eric P.
carmel, indiana
"On time, courteous, thorough."
universal C.
indianapolis, indiana
carolyn B.
anderson, indiana
"It was nice to have Evan #250 come to service my furnace and air conditioner. He is polite, friendly, and knows his job. I was sorry to hear of his grandmother passing away, and have prayed for he and his family during this time. Nest year I will request that he return to check out my furnace and air conditioner. Thank you Evan for coming. It was a pleasure to have you in my home."
darryl P.
indianapolis, indiana
phillip C.
indianapolis, indiana
"The workers did not sweep the gutter debris from our deck"
penny B.
middletown, indiana
"Anthony was very thorough, knowledge, and personable."
nancy eberhard E.
indianapolis, indiana
rebecca J.
indianapolis, indiana
"Very kind and did his job."
jayne S.
new castle, indiana
gerald C.
carmel, indiana
"Very timely response. Excellent service."
nancy K.
indianapolis, indiana
"Jacob had to go into our crawl space and found there was water that should not have been there. He arranged for a plumber to come out the following week. He is courteous & very helpful. He arrived late only because the office staff did not advise us of the correct time he would be arriving."
sara S.
indianapolis, indiana
"Very efficient and pleasant technician."
james M.
zionsville, indiana
"Basically because of service agent Jacob McDaniel. He is prompt, reliable, hard working, and explains things very well. I hope he will continue to be our service provider."
jim W.
carmel, indiana
"Great Job"
richard T.
indianapolis, indiana
"After an unforgivable start, including an impossibly hot, sleepless night which also included a number of promises that were not kept, and forthright action by manager Richard, Winston entered the picture and our problem immediately began to get better. As long time customers, we are very pleased, after the earlier misfires, the problem was solved. We thank both Richard and Winston for turning a first rate disaster into a very satisfactory result. Thanks to both of you!! Sue and Dick"
larry M.
anderson, indiana
anne S.
indianapolis, indiana
"Ira called just before arriving, followed health protocol, and kept me informed of what he was doing, He was courteous, efficient, and answered all my questions."
thomas P.
carmel, indiana
"Helpful, well informed, friendly."
sheila C.
greenwood, indiana
"Very nice telephone person and Anhony did a good job. He was very polite and informative."
peter I.
indianapolis, indiana
ella H.
indianapolis, indiana
"Ira was very efficient and helpful. He is a pleasant professional"
carl M.
indianapolis, indiana
"Took the time to explain to me what he did."
robert B.
indianapolis, indiana
larry H.
indianapolis, indiana
"The tech took the bifold door off to change the air filter and didnt put it back up correctly"
jim M.
indianapolis, indiana
"Thorough job, technicians very professional"
melanie W.
indianapolis, indiana
"Cory is great! He was thorough, did his job well, and answered my questions."
brett S.
indianapolis, indiana
"On time appointment and very courteous"
peter T.
fishers, indiana
"Jacob has been my regular technician for service. He always explains what he has done and found. He makes recommendations and lists the pros and cons of those recommendations."
jim S.
indianapolis, indiana
deena C.
anderson, indiana
malcolm S.
indianapolis, indiana
david W.
indianapolis, indiana
"Very friendly and informative."
donna P.
indianapolis, indiana
"The serviceman got the thermostat working and did a thorough job inspecting the furnace."
william K.
indianapolis, indiana
"Very pleasant and knowledgeable. Professional."
andrew K.
indianapolis, indiana
nolan C.
indianapolis, indiana
"Winston is great. Knows his job and is straightforward about problems and solutions."
nathaniel Z.
anderson, indiana
"Very honest"
ellen A.
indianapolis, indiana
"Winston and Bryce were professional and courteous. They both wore masks and were respectful of my home."
thomas P.
indianapolis, indiana
"Gary was on time for his appointment on September 15. He took time to explain what he was doing and how it would be done."
jay M.
indianapolis, indiana
"Fast efficient service. I called 8:05 am. Tech called at 1 pm was on the way. They arrived diagnosed the problem and most importantly the part was in stock. They went to get part, returned installed it and I was back to cooling by 3:30 pm."
nancy S.
zionsville, indiana
"Very efficient and friendly. NO SALES talk"
troy R.
indianapolis, indiana
"Ira did a thorough job and went over the report with me."
tom J.
greenfield, indiana
cheryl T.
indianapolis, indiana
jennifer J.
indianapolis, indiana
john G.
indianapolis, indiana
"Very professional,polite,and knows what he is doing"
david W.
anderson, indiana
"Technicians arrived on time, were courteous and respectful of my home."
philip B.
anderson, indiana
"Tech seemed knowlegable and considerate of my particular situation"
olga K.
carmel, indiana
thomas J.
indianapolis, indiana
"Ira is very informative as to how our system is performing and often recommends other things that we could do or have that would help our system to perform well."
asa D.
anderson, indiana
steven S.
indianapolis, indiana
"He called prior to arrival and is very pleasant ."
susan W.
indianapolis, indiana
"They were on time, polite, and seemed knowledgeable."
nelda B.
indianapolis, indiana
"They came on time, installed with a minimum of noise and mess and complied with my desire to retain the humidifier. Showed me the finished product and how to engage it."
christine L.
carmel, indiana
justin G.
indianapolis, indiana
beverly B.
indianapolis, indiana
kurt H.
beechgrove, indiana
"The actual estimate trip was great - I like the info he provided. However, I couldn't get ahold of him after the estimate by phone or email. I also couldn't get any info about their long term service plan. It really should be on the website."
richard F.
indianapolis, indiana
"Greg did a good job training Andy during our fall system check up very thorough with heating system and the heat pump (only comment - leave system settings where set when leaving) Greg made a good sales pitch for UV light install- in future"
laura H.
indianapolis, indiana
"Very professional, courteous, efficient"
ruth D.
indianapolis, indiana
marita C.
indianapolis, indiana
"Prompt, polite, communicative"
jim M.
indianapolis, indiana
"Provided honest recommendations"
ramona M.
indianapolis, indiana
"A/C was out and it was in the 90s. My call was answered byt setting us on the emergency schedule and tech was there that evening. He was able to correct it for that night and set us up for a new a/c on the Advantage program the next day. Installation the next morning. All people involved in this situation were extremelly pleasant and helpful."
martin C.
carmel, indiana
"They did what they came to do---service our system and clean it."
dennis R.
fishers, indiana
"Service performed was professional & thorough. Cost of service was fair. Tech explained everything and was easy to talk to."
joan G.
indianapolis, indiana
"Servers polite."
sandra G.
indianapolis, indiana
wally C.
anderson, indiana
richard T.
indianapolis, indiana
"I called early in am and explained my problem A technician (Winston and another person (don't know his name) arrived by noon and were very responsive and explained the problem. Very respectful of us."
joe V.
indianapolis, indiana
"Tuned up AC and Heating with the least amount of drama."
daniel S.
indianapolis, indiana
rick L.
indianapolis, indiana
mary corbett C.
indianapolis, indiana
robert R.
anderson, indiana
"Jacob and Donovan were both courteous and prefessional"
scott P.
indianapolis, indiana
june C.
indianapolis, indiana
"Thorough, informative, pleasant, respectful service"
todd J.
indianapolis, indiana
"Very professional"
anthony L.
carmael, indiana
"The appointment was supposed to be somewhere between 8AM~11AM. I called at 10:30AM to make sure it was still happening. Girl who answered said technician had an emergency and was running late, but he should have called. I had be at work at noon, so I left. He finally called at 11:30 saying he was still another 20 minutes out. Fortunately my girlfriend was home. Now, he said that he was late because they had just started some sort of new reporting software and it kept crashing, not some emergency that the girl told me. One of them was not being truthful. One was way late and didn't call to say when or why. Not tremendously professional"
johnny J.
indianapolis, indiana
"Corey was very professional. He called to tell me that he would arrive early and he performed the necessary task for a furnace tune up."
nancy C.
indianapolis, indiana
"Technician arrived promptly at beginning of window of time. Pleasant and professional. Described problem and solution. Did a thorough evaluation before naming the problem. Quick, efficient fix."
jimmy Y.
indianapolis, indiana
molly G.
indianapolis, indiana
"Winston came out and Gabe is a detailed opinion of the repairs needed on our AC unit and furnace. He was polite, professional and clear about the issues."
richard U.
indianapolis, indiana
"Careful inspection, clear explanation"
greg D.
zionsville, indiana
karoly T.
indianapolis, indiana
brian V.
indianapolis, indiana
"professional, thorough, explained all. A good experience and I recommend highly."
laura R.
carmel, indiana
lisa H.
indianapolis, indiana
"Way too much salesmanship during the visit. I expected my normal service appointment and instead was pitched a major repair or the option of purchasing a whole new system. When Corey and Nick came back to charge the system, they seemed cold and unengaged."
margaret H.
indianapolis, indiana
"Jake was thorough, polite, explained everything"
barbara H.
carmel, indiana
"It took 2 visits to solve the problem, faulty batteries in remote"
lisa S.
indianapolis, indiana
doug J.
carmel, indiana
"Evan over-looked, or was not aware, that he had to re-set the breakers on our unit after he completed part of his check-up -- cleaning the coils, I believe. An hour after he left we realized the A/C had not kicked on. Thermostat gave an error code. I contacted your office, Evan got hold of me. I was unable to identify the easy fix he described by phone, so he had to make another trip to take care of this. He made good time getting here, I assume disrupting his Friday evening plans. It was 10 minutes to resolve the problem, half of that waiting for the system to start back up once he had taken care of the error code. Obviously we, and you, would hope the second trip is not necessary again."
cathy H.
indianapolis, indiana
"He explained everything and answered my questions."
paul J.
noblesville, indiana
ms odom O.
noblesville, indiana
"Not having had the ducts cleaned before I had no idea how it was done. Dave explained in detail how he would do the job. He was very professional and considerate."
nancy D.
indianapolis, indiana
"Very efficient & polite young man. He represents Service Experts to the fullest for your company."
michael L.
zionsville, indiana
damon C.
noblesville, indiana
"Nick was very professional and kind. He seemed very knowledgeable. Quoted exactly what I wanted."
diane/ J.
indianapolis, indiana
simple Q.
carmel, indiana
cheryl W.
indianapolis, indiana
"Ira took all the time it took to process 2 separate units. He was very personable and I felt comfortable that he cared about quality service and professionalism."
steven K.
indianapolis, indiana
"Lately there is a lot of up selling for add on services."
joe D.
carmel, indiana
"Gary arrived on time and gave me multiple options to consider."
charles S.
lebanon, indiana
"Missing three appointments while my AC is broken and never came through"
william B.
indianapolis, indiana
"past experience"
katheryn I.
indianapolis, indiana
"Only suggestion is everyone needs to cover their nose as well as they mouth with their mask"
tina M.
indianapolis, indiana
"He was quick, efficient and thorough in explaining his process"
amir B.
indianapolis, indiana
"I changed a four dollar flush valve seal instead of 1300 dollars estimate given by the plumber"
carlin C.
indianapolis, indiana
"Tech was very polite and respectful and I dont think there was a drop of water on the floor when he finished. Seemed to be very knowledgeable about what he was servicing."
martin C.
carmel, indiana
"Got our AC working again in a timely manner on a Friday night"
kathy P.
indianapolis, indiana
"Polite, respectful, clean."
john H.
indianapolis, indiana
greg S.
indianapolis, indiana
"techs showed up on time and explained what they were doing..Very easy to talk to."
annie D.
indianapolis, indiana
"He was nice, did his work quietly and efficiently. When he was finished, he asked if he could answer any questions for us."
sue P.
indianapolis, indiana
beth M.
indianapolis, indiana
"My scheduled appointment time was between 4 and 6 pm. At 4 pm I received a call notifying me the technician was running late and at 4:15 the technician called and said he was in route. He was very helpful in explaining the issue and the cost. By 5 pm he was done and on his very. I was impressed with how everything was conducted."
martha B.
zionsville, indiana
"Timely. Very knowledgeable and courteous. Went over the findings of what he did and showed his concerns. Very nice professionally and appearance."
george S.
indianapolis, indiana
julie B.
indianapolis, indiana
"Evan was fast, kind and professional"
charlotte W.
indianapolis, indiana
"Thought price was a bit excessive."
john R.
indianapolis, indiana
"Prompt, courteous, candid, knowledgeable"
david D.
indianapolis, indiana
dr beasley B.
indianapolis, indiana
kendall C.
indianapolis, indiana
"Courteous, professional service"
joel H.
indianapolis, indiana
"knowlesgeable, personable technician"
keely T.
indianapolis, indiana
"Wow, what great service. I had a issue with my unit that needed to be pinpointed (small leak). The company was super responsive and sent help with in a matter of hours ! All their service professionals got an A+ in customer service! I would defiantly recommend."
dorothy H.
fishers, indiana
"He was prompt, courtesy, and did a thorough job."
levi B.
indianapolis, indiana
jane F.
indianapolis, indiana
"Professional and prompt repair/ installation. Answered all of my questions."
tim C.
anderson, indiana
"Evan"
ike N.
indianapolis, indiana
"Technician's conscientious attitude, good grasp of communicating concepts related to the job"
john A.
indianapolis, indiana
"Jason and Nick were very professional and answered all my questions."
william M.
indianapolis, indiana
"You people are on crack if you think 178.00 fee for doing absolutely nothing is acceptable. You have some racket going."
sam B.
indianapolis, indiana
"Very knowledgeable and professional"
allison A.
indianapolis, indiana
"good work and dependable"
carole H.
brownsburg, indiana
dave S.
indianapolis, indiana
"Greg was killer! He explained things in a way that a non-HVAC guy could understand! Give him a raise! And I never want to see anyone here but him."
brittian W.
indianapolis, indiana
brian S.
indianapolis, indiana
"Corey was a great communicator, easy to talk to, understand and keep me informed."
ryan H.
indianapolis, indiana
larry J.
carmel, indiana
thelma M.
greenwood, indiana
"Came out the same day as the problem began."
richard L.
indianapolis, indiana
"Technician was pleasant, friendly, efficient and wore a mask and shoe coverings."
james P.
indianapolis, indiana
"Timely and professional service call . Not pleased to need service on new unit installed a month ago . Therefore would not give installers a good rating"
ll warstler W.
zionsville, indiana
margaret B.
indianapolis, indiana
"Excellent service. Corey was very efficient andknowledgable."
kyle G.
indianapolis, indiana
"Guys were here 8 hours; didn't remember the last time taking that long. System seems to be installed well and without issue. However, wish they would have picked up debris, cigarette butts, a bit better."
angi D.
indianapolis, indiana
"Keith went above and beyond to make a great experience!!"
brenda S.
indianapolis, indiana
"The service expert was polite, efficient and quick to resolve the problem with my air conditioner."
mt comfort united methodist church T.
greenfield, indiana
"Prompt, polite, knowledgeable representation"
norman W.
indianapolis, indiana
mark R.
indianapolis, indiana
"Good work. Price too high for simply replacing 2 filters under the sink. Filters were provided by owner."
nina S.
indianapolis, indiana
"The serviceman came into my garage with his mask BELOW his nose! That's like wearing no mask at all!! No protection for the other person!! I asked him to put it up over his nose, but he seemed indifferent while he did it."
peter michael F.
indianapolis, indiana
"EXCELLENT SERVICE"
kevin R.
indianapolis, indiana
"I feel like your team was more concerned with selling me a new system rather than helping we fix my problem."
tom V.
indianapolis, indiana
"Keith is a great representative of your company. Great attitude, well trained, personable. If I have my choice. I want Keith for all my future needs. I called dispatch for appt before 7 am it took till about 5pm to make it to me. I get it your busy. Keith is a excellent."
sylvia F.
indianapolis, indiana
"Prompt polite service using PPE"
malcolm S.
indianapolis, indiana
roger R.
carmel, indiana
"KNEW WHAT THEY WERE DOING"
rachel G.
carmel, indiana
marlene K.
indianapolis, indiana
marilyn T.
indianapolis, indiana
"Efficient, kept me informed/ communicated well."
mary ann S.
indianapolis, indiana
"Ira is always very knowledgeable and such a great guy."
shannon M.
indianapolis, indiana
"I scheduled my appointment online for between 8 AM and 10 AM this past Saturday. I got a call in the late afternoon and was told that my appointment had been forgotten about"
mike C.
fishers, indiana
lois C.
indianapolis, indiana
barbara F.
carmel, indiana
"Took the time to explain recommendations"
john S.
indianapolis, indiana
"Before the pre paid visit the A/C was working fine. A few days after the visit A/C not working fine and cost us $180. some dollars for a part. I would hate to think this sabotage."
golam M.
indianapolis, indiana
george B.
indianapolis, indiana
wendell J.
beech grove, indiana
donald C.
indianapolis, indiana
kenneth W.
indianapolis, indiana
"Everything works. He was courteous and informative."
kent S.
indianapolis, indiana
"Still not cooling properly or keeping up"
james W.
indianapolis, indiana
"I wasn't expecting someone so quickly. He checked the a/c that my husband had said was rumbling and came back in quickly saying it was ok, just a little loud as it is an older unit."
john H.
carmel, indiana
"good communications"
kathy P.
indianapolis, indiana
"Cory checked everything related to the whole house dehumidifier."
kim C.
indianapolis, indiana
"The service tech was professional, courteous and respectful. I have 2 concerns: 1. If I needed a surge protector, why didn't you all install it years ago when you installed our current system? I've lived in this house over 30 years and this is the first I've heard of it. 2. You were supposed to install the new blower this afternoon. But apparently the replacement blower didn't arrive to day (7/16) at the Lennox warehouse as promised. 3. why isn't there a replacement circuit board so I wouldn't have to purchase a whole new blower? Not cool"
mike G.
fishers, indiana
amy S.
noblesville, indiana
chablis H.
indianapolis, indiana
"The first plumber showed up earlier than my scheduled time and he attempted to overcharge my spouse for services that weren't rendered. When I came home my sink was still clogged and the pluming pipes were leaking water. We had to have a second plumber Jake come back out and correctly complete the job which me managed to do with just a plunger. I later called the customer service regarding the charges and they were kin enough to correct the amounts charged. I requested someone to come out and quote my home for a new install of an AC unit and no one ever showed up for the quote. No call / No show. I will not be using their services going forward,"
stephen W.
indianapolis, indiana
mark Y.
indianapolis, indiana
"Ive had issues with Freon leaks ever since I purchased this unit 10 years ago. I was told that it was resolved but evidently, it was not. Now Im being told that it will cost me $500 to find it plus the cost to fix it?"
danny P.
elwood, indiana
"GREAT /QUICK"
micheal R.
indianapolis, indiana
patricia G.
anderson, indiana
"KEEPING MY CROSSED THAT WINSTON, TECHNICIAN, WAS SUCCESSFUL WHEN HE BALANCED THE SYSTEM BY 12 DEGREES. I WILL SEE WHEN THE TEMPERATURE GETS IN THE 90'S."
steven B.
indianapolis, indiana
robert R.
muncie, indiana
nancy S.
carmel, indiana
ms ann dick D.
indianapolis, indiana
"No quote was given and representative appeared befuddled"
sarah H.
indianapolis, indiana
dr beasley B.
indianapolis, indiana
"Great work. Arrived on time and quickly fixed our problem at minimal cost."
jay M.
indianapolis, indiana
"Ira is great! He arrived within the scheduled time. Very professional."
don G.
indianapolis, indiana
sean H.
westfield, indiana
deborah sallee S.
indianapolis, indiana
"My Central Air unit was purchased in 2017. In 2018 coolant needed to be added and the valves replaced. It is tuned up yearly. It was tuned up and cleaned in March 2020, but didn't cool in July 2020. The technician added more coolant July 8, 2020 (The second time coolant was added since unit was purchased in 2017). This Lennox unit leaks coolant and is a lemon. The technician is a nice guy, but the central air unit is junk."
peter C.
indianapolis, indiana
david E.
indianapolis, indiana
"Quick great knowledgeable service with fair prices"
charyl B.
indianapolis, indiana
kristi C.
indianapolis, indiana
"Really great guys. Fast, efficient, wore PPE, did a great job!"
judith M.
indianapolis, indiana
"Evan was very polite, professional and came in, did the necessary work, explained his recommendation and left. No Fuss, No Chatter, Just did the work"
glenn F.
indianapolis, indiana
bonnie M.
carmel, indiana
"On time, knowledgeable, respectful, friendly"
maynard P.
middletown, indiana
"Went as expected"
rita M.
indianapolis, indiana
"Chris was courteous, professional, fixed the issue in a timely manner."
allison A.
indianapolis, indiana
"on time, knew his stuff,"
gail L.
carmel, indiana
pamela G.
idnianapolis, indiana
peggy R.
anderson, indiana
justin G.
indianapolis, indiana
"Technician was not wearing a face mask and didnt have one with him. Fortunately we were able to keep adequate separation between each other, but if he had needed to enter my house it would have required him to leave to get one and come back later. It seems disrespectful to the customer to show up without one."
julio A.
indianapolis, indiana
"technician did what was supposed to be done, at the scheduled time. Reminder from office was well in advance. I am very pleased with Broad Ripple's service and would surely recommend to any customer with no hesitation. Thank you"
kyle T.
indianapolis, indiana
"Great technician, very kind and helpful."
patricia D.
indianapolis, indiana
"I called in the morning and someone was out by 2 pm. Keith (Technician) was excellent - friendly, helpful, efficient"
rachel B.
indianapolis, indiana
"He was very knowledgeable, nice, professional..... No one is exceptional"
becky A.
indianapolis, indiana
"Bryce was very professional and took the time to explain options available."
rebecca S.
carmel, indiana
"They tried to tell me a whole list of items wrong with my AC unit. To fix the problems would be several thousand dollars. To replace the unit would be around $10,000. They were distorting facts and trying to take advantage of me. When I told Josh this he denied it and said he took all of his numbers from a book. Does that mean the whole company is taking advantage and making a lot of money in the process? I had a second opinion. One thing needed to be replaced. Everything else measured within limits. To fix the one part cost $100. My second opinion said my 11 year old unit is running well for its age. I do not like being handled or sales pitched to, especially with distorted facts. I now do not trust what your servicemen say. I feel like they were manipulating the situation and not being honest. That is unfortunate since I have business for several years with your company."
jason S.
indianapolis, indiana
"Answered all questions, very knowledgeable and worked very efficiently"
donna P.
indianapolis, indiana
"The serviceman was very thorough in checking my air conditioner and found a part that needed to be replaced."
julie B.
indianapolis, indiana
"Both George and Ira arrived on time, they were very friendly, and they took the time to investigate my concerns."
wendy W.
indianapolis, indiana
"Ira & Josh both wore masks, which is essential for service during COVID. They also wore the "slippers", respectful of client and home. Both were very professional and courteous."
brian H.
fishers, indiana
amanda S.
indianapolis, indiana
"The technician was knowledgeable, experienced, explained everything well to me and was fast and efficient. He was very thorough compared to the last technician three years ago."
steve B.
indianapolis, indiana
"Ira did great and kept me informed as he worked"
steve S.
elwood, indiana
"When the techs. were here for the work order; they found the reason for the problem. When it was realized that it was an inherent problem from an installation some years back. They not only repaired the damage; but corrected the cause; and refunded all that we paid. THAT'S COSTUMER SERVICE A+. Thanks. Steve Southern"
james T.
indianapolis, indiana
"Was helpful and the issues was fixed"
donald C.
indianapolis, indiana
"Technician was quick, efficient and courteous."
don M.
indianapolis, indiana
james J.
indianapolis, indiana
"Ira, came in safely and quietly performed his inspection clearly explained the issues with my central air and gave me various options from which to choose. He explained that I could easily replace my HVAC system with a program you offer. I elected to wait a while."
william C.
indianapolis, indiana
"Ira was very professional and effecient"
melinda S.
zionsville, indiana
"Great job"
nathaniel Z.
anderson, indiana
"The people that were sent out this time were more honest then the last set of people sent. The previous people had me worried and made me signed a carbon monoxide paper when there is nothing wrong with the heat exchanger and they wanted me to buy a new furnace"
julia C.
indianapolis, indiana
"Service rep Ira was both competent and thorough as he completed annual review of our units. He was courteous , provided explanations for service and answered My questions."
james G.
indianapolis , indiana
"Very professional and knowledgeable"
donald C.
indianapolis, indiana
"Technician was quick and efficient and thoroughly discussed his findings and work."
matthew M.
indianapolis, indiana
"Even though took multiple trips, eventually our ac was connected correctly to our thermostat. Since I see there will not be a further opportunity to add comments, I would like to say that during the pandemic anyone from your company entering our home should be wearing a mask. Two of the three techs that entered our home were not."
margaret F.
indianapolis, indiana
"Technician was excellent in every way!"
torrey T.
indianapolis, indiana
rose S.
indianapolis, indiana
"Used company for years. Never a problem."
tim M.
knightstown, indiana
"Didn't get a call from the installers prior to their arrival. Should that really be standard to the service."
keva R.
indianapolis, indiana
"Easy service."
gerald C.
carmel, indiana
"Professional on time service."
bob P.
indy, indiana
"Jake did a very good job and was helpful with my questions."
mr moorehead M.
muncie, indiana
"Although we haven't had temps in the 90's sense the service I think they found the cause for the A/C not keeping up."
perry G.
fishers, indiana
"Tech was knowledgeable, efficient, and courteous"
brogan H.
brownsburg, indiana
chrystal A.
indianapolis, indiana
"Very prompt service"
kevin H.
indianapolis, indiana
"Very effidant"
charles M.
indianapolis, indiana
lois C.
indianapolis, indiana
randy F.
anderson, indiana
brett H.
indianapolis, indiana
"Keith installed our replacement A/C unit after six months of the original unity not working and numerous trips to our home to charge the unit with coolant. Keith was the only one that found the leak."
david J.
indianapolis, indiana
"Mr Cody was very precise with the answer to my questions.He was professional and knowledgeable he listened to my concerns, thank you very much."
rebecca J.
indianapolis, indiana
william A.
indianapolis, indiana
"Technicians efficiently investigated problem."
nancy eberhard E.
indianapolis, indiana
patricia H.
carmel, indiana
"Knowledgeable,respectful of home, quick."
sheila C.
greenwood, indiana
george B.
indianpolis, indiana
"very good"
matthew G.
indianapolis, indiana
jason M.
indianapolis, indiana
"I mentioned that the ac unit was getting noisier and when he was done. His response was well the unit is four years old . That made me feel confident- not."
richard M.
indianapolis, indiana
"Service was quick, friendly and efficient."
john C.
carmel, indiana
"Plumber was very helpful in resolving the problem fast and effective."
josette S.
indianapolis, indiana
"All of the people that come to my house are always very polite and answer all of my questions"
dan W.
indianapolis, indiana
jerry B.
anderson, indiana
kelly M.
fishers, indiana
"1. My water softener was moved...in doing so, the drainage hose was detached...not only was it not replaced, it is missing. I will hv to purchase another one and have it reinstalled. 2. Water softener was never moved back in place. I had to have a neighbor do that for me. 3. Trash was left in my laundry room to clean up. 4. Screws were left in varies places. One I found bc I stepped on it...with bare feet. 5. No instructions were given to me about how to care for the unit, whats expected of me, how often to change the filters left on the floor, when the unit will be serviced, etc. 6. The doors were not only left off the unit, but taken off site and back to the shop. I was told he would be back in 35 minutes. I made it clear, I had to leave for work. An hour later, I left for work (late)...and returned home quickly after my alarm system indicated they had finally returned to install the doors."
david W.
anderson, indiana
"Ryan was professional and courteous. He showed up on time and seemed very conscientious in his work. He explained everything thoroughly. One of your men was here two weeks ago and gave me a completely different report. I am confused and will be calling you. (Richard)"
nancy F.
indianapolis, indiana
"Satisfied with technician who fixed a/c issue but interaction with representative I called was not good. I called twice, once at 11:45 am and again at 4:15 pm on Saturday. Dont believe a request for service was ever sent after first call. Second rep did leave message for technician. I was told I would have priority as advantage member. A phone call to let me know that tech wasnt going to make it would have been helpful. I sat home all day waiting and could have done some things I had planned if I knew."
allison A.
indianapolis, indiana
"I was told that the a/c unit will have to be replaced. No one has contacted me yet about a time"
jacqueline E.
carmel, indiana
"Jacob was polite and informative about the service he provided today."
susanne W.
carmel, indiana
"Found problem, and repaired equipment quickly."
david W.
anderson, indiana
"Ryan explained my issues fully, what repairs might cost in the future"
dale cullough C.
westfield, indiana
"Note: every time I get service lately the tech is pushing another equipment add on. Last time an ultra violet light. This time some water sensing device. All of it expensive."
sheldon L.
anderson, indiana
"keith is very knowledgeable ! wouldn't want anyone else to provide our service but him!!!"
nancy L.
indianapolis, indiana
"Professionalism, efficiency, promptness."
marcia L.
indianapolis, indiana
"I was very satisfied with Tonys work and effort to find the problem with the dehumidifier. But it only worked for a short time after he left, and it hasnt worked since."
sherri R.
indianapolis, indiana
"Ira was very professional and kept us informed"
kevin P.
indianapolis, indiana
"I'm VERY SATISFIED with the service tech. Winston was very knowledgeable and courteous. I suppose I'm at at "8" because I don't see that any real tune-up took place. This seemed more like a diagnosis, and although that's fine too - the phrase "tune up" implies something may be improved if possible. Either way, I'm satisfied - just stating my initial reaction."
monica S.
indianapolis, indiana
mike S.
greenfield, indiana
"The sales rep was easy to work with and answered any questions. The people arrived close to the time scheduled. The installation was completed in a timely fashion."
nolan C.
indianapolis, indiana
"Winston did a good job in much less time than other technicians."
doug W.
indianapolis, indiana
kathalene M.
carmel, indiana
"Very satisfied on everything. Already called and talked to Kim and told her as your website lacked certification."
dr steinrauf S.
indianapolis, indiana
"Technician was very experienced. He approached the problem in a logical way. He eliminated the variables one by one and arrived at a conclusion which worked."
johnny G.
indianapolis , indiana
"Ira was on time and cleaned and inspected my unit with extreme care"
dorothy H.
fishers, indiana
"We called for service at aprox. 8pm. Called several times throughout the evening, was told someone would arrive soon. Stayed up ALL night! Call in morning and was told we now had a window between 2-3! The technician, Jake Reed,that finally arrived was excellent! Friendly and completely took care of the problem. I would rate him with a 10!"
briana D.
indianapolis, indiana
"Josh & Ira were so great to work with...educating us on how to take care of our HVAC systems but also great personalities to talk with as well. We will now only use BR Heating, AC, Plumbing in the future because of their great service."
george W.
indianapolis, indiana
"I am totally pleased with Ira and how he took his time with inspecting my systems and how he explained everything. He was very knowledgeable. So pleased that I am requesting that he be scheduled for my next and all service calls. Ira went through his recommendations to enhance the systems, such and cleaning the ductwork which will be scheduled and done after some rehabbing several rooms."
winifred E.
fishers, indiana
"Jacob seemed very thorough and explained his findings very well Answered my questions satisfactorily. Very polite and businesslike."
trinity H.
indianapolis, indiana
eric G.
indianapolis, indiana
"Came as promised and fixed the leaks"
william S.
indianapolis, indiana
"Ira was a very pleasant individual. After servicing our heat pump, he gave me a very detailed report. He is very professional and knowledgeable. He is a credit to your company."
susan M.
indianapolis, indiana
"Very efficient and polite"
isaiah W.
indianapolis, indiana
"Winston checked out the furnace/HP and explained his finding and cost to correct the finding. Asked if I wish to have the finding corrected or do it later."
mark B.
indianapolis, indiana
mary beeson B.
fishers, indiana
"Timely arrival and appointment. Also, gave estimate on parts hat might be needed in next 2 years without pressure to buy."
brooks J.
elwood, indiana
ben K.
indianapolis, indiana
"Ira was polite, professional, and thorough."
alison B.
indianapolis, indiana
"On time, got the job dI me, made recommendations, but was not pushy"
david C.
indianapolis, indiana
sherri B.
carmel, indiana
"Hi No one ever called or showed up for the 10:00 appt. I sent a text message to the person who was supposed to come but I did not get a response. I've not had any issue with the company before. But in this instance we will be going with another company."
megan M.
indianapolis, indiana
"Cory was efficient and informative."
jay B.
carmel, indiana
"Communicated well, clearly answered my questions and showed me what he was doing. Good technician."
jeffery j.
indianapolis, indiana
"I really feel like I was severely overcharged"
matt R.
indianapolis, indiana
"Both Kim who I spoke with on the phone and Keith the service tech were friendly, knowledgeable, and great to work with."
patrick R.
indianapolis, indiana
michael A.
indianapolis, indiana
"We love Ian, who always does good work and is extremely pleasant to deal with. BTW, please call me to set up a time to get a new furnace filter put in. Ian determined that this is needed, but didn't have the filter available when he was here."
penny B.
middletown, indiana
louise K.
indianapolis, indiana
"Ira was competent and thorough. He walked me through the review. The only complaint was not the technician but the filter. I bought a more expensive one since my usual filter was not on the truck. I could have refused in retrospect but I wanted job completed."
cathy B.
indianapolis, indiana
"Consistency, problem solving and rapid response by Brad to flooded basement, pilot light on water heater, and sump pump not working. Brad first came out on a Friday afternoon and checked back on his time off during the weekend to check on any progress."
allison A.
indianapolis, indiana
"They were professional and determined"
brenda W.
indianapolis, indiana
"Brad was very personable, knowledgeable and efficient."
paul B.
fishers, indiana
"Got the job done well; and, consistently behaved in ways to protect my and his health (per public health guidelines)."
richard K.
indianapolis, indiana
"Ira is a great technician"
debra B.
brownsburg, indiana
donna P.
alexandria, indiana
"New AC was not hooked up correctly so I should not have had to place this service call if was done right when installed."
andrew B.
indianapolis, indiana
"He was prompt, quiet and did a good job"
maria B.
indianapolis, indiana
"Technician was prompt, safety regulations in place, and service was quick and efficient"
brett H.
indianapolis, indiana
"In this particular instance, Winston receives the "10" but overall, it has taken five months for them to finally find and correct a refrigerant leak that was a result of poor installation. The 10 reflects now, but it took a lot of frustration to get here."
gerald T.
indianapolis, indiana
"Ira arrived within the designated time frame and completed the work in a timely manner."
janet M.
indianapolis , indiana
"I believe Jake turned down the temperature on my hot water heater. I had hot water before he arrived & after he left my hot water left."
molly H.
indianapolis, indiana
"Tony quickly found the problem and helped educate me on what he was doing and about how the service plan works."
david J.
indianapolis, indiana
"My experience with your service technician Anthoney, was very knowledgeable and pleasant, he listened to my concern and was very professional with his assessment of providing the best results for my situation, I appreciate your service and technicians like Anthoney, thank you very much."
vintage C.
zionsville, indiana
"couldnt get next day service"
derek M.
noblesville, indiana
"Tech was respectful and knowledgeable"
anna D.
indianapolis, indiana
"We really think the technician was great and we appreciate all his great attention Service Experts however is a little expensive and didnt keep the part we needed in stock which necessitated an extra visit that was not the fault of the technician Advance notice of the part being out of stock would have been appreciated so that we understood what to expect in advance. Thank you."
margaret K.
indianapolis, indiana
ted K.
indianapolis, indiana
"service technician listened to my background information service technician was professional and courteous"
jim S.
indianapolis, indiana
dustin W.
indianapolis, indiana
"Ira came to our home in the middle of the rain, barking dogs, doggie land mines in the backyard, as well as a fence around our central air unit that had to be extremely uncomfortable for him to maneuver around! But Ira did all this and didnt complain once! He was very courteous, kind, thorough, and was extremely considerate to our home by wearing things on his feet as to not track in our home also he was courteous to the fact I was working from home while he was at my house as to try not to disturb me while I was working! I truly truly am being sincere when I say I have never had such a kind, knowledgeable, courteous, and extremely helpful technician in my home! Truly a great employee! Thanks again Ira for putting up with my doggies, their turds, the rain, the spiked fence around my CA unit that Im sure speared you, just to make sure my unit was working properly! Ira you are awesome and I really hope this company appreciates you and treats you like the amazing employee you are!"
samantha G.
indianapolis, indiana
"I scheduled my appointment for a 4-6pm timeslot and no one came. I called after 6 to see when I could expect someone, and Shannon told me that the technician was running behind and would call me when he was on his way/would call if he couldnt come. She told me she didnt know what would happen if they werent able to come today because appointments were filling up for tomorrow, I just needed to wait and see. But three hours later I have no call. I called again to see if anyone was even coming, and I was on hold for 30 minutes. I finally just pressed 1 to get a call back. No call. 10:30pm and I call thinking I would at least get a hold of someone to reschedule for the next day, but again I was on hold for 20 minutes and left a voicemail. ANY communication would have been great. The only reason I needed someone to come was because the amp in the breaker box wasnt installed correctly, so just frustrating that I was waiting on you guys to fix the problem that should have been double checked the first time around."
greg B.
indianapolis, indiana
"I look forward to Ira's visit. He seems knowledgeable and competent."
lorraine W.
indianapolis in 46220, indiana
"Professional and explained prob."
ginny M.
indianapolis, indiana
"Was not able to get my copy of the receipt due to virus protocol so technician said he would email the receipt to me, which never happened. Service date was 5/18/20 and finally received the receipt on 5/28/20 after 3 phone calls!"
adrienne S.
indianapolis, indiana
"Ira was right on time, completed the A/C tuneup promptly and was friendly when I asked about whether he found anything noteworthy."
terence M.
indianapolis, indiana
"The service call was to be $99 and then after finishing charged an additional $77 for a diagnose that should have been covered in the $99 service call. I was giving business to this establishment to support local, but I have now called a larger chain to come in that isn't even charging to come to the house providing a FREE quote. I will never recommend this business to others."
eric F.
zionsville, indiana
"The technician that did the work was very good..I am more disappointed that the previous week the technician didn't find and fix as I pointed out issue during that time!"
james W.
indianapolis, indiana
"The a/c had been serviced for the season, turned it on, didn't work, I have asthma so heat/humidity make it difficult to breathe, I called the night before they came, it was something simple and it works now!!! Happy!!"
laurence L.
indianapolis, indiana
"He was very kind and explained the benefits well making our decision very easy to make."
robert B.
indianapolis, indiana
"Tech explained the issue and was not in a rush."
barbara D.
indianapolis, indiana
michele E.
jeffersonville, indiana
"This survey response is for Becht-Givens, my local service provider. Broad Ripple was scheduled by mistake through the after hours scheduling service. Becht-Givens corrected the mistake and I was able to keep the appointment as scheduled. This appointment was also mistakenly set as an A/C repair instead of a water heater repair. Becht-Givens was able to dispatch a plumber who responded immediately. Anthony was very professional and followed safety precautions for covid 19. My water heater was replaced and I am pleased that I chose Becht-Givens."
ovidiu C.
indianapolis, indiana
jim B.
indianapolis, indiana
james P.
indianapolis, indiana
"The service tech put the customer first!"
shelley S.
indianapolis, indiana
"Ira always does a great job! On time, pleasant and courteous, thorough."
sharon H.
indianapolis, indiana
"He did everything that needed to be done as afar as I could see"
david W.
anderson, indiana
"Punctuality, courtesy"
brian V.
indianapolis, indiana
"Technician was thorough and professional. He explained everything very well."
jim V.
pendelton, indiana
"Evan was very helpful and eficient and explain what he was doing."
marcia L.
indianapolis, indiana
"Knowledgeable, considerate and careful"
carmen B.
knightstown, indiana
jennifer J.
indianapolis, indiana
"On time. Explained everything. Worked diligently."
tyler W.
carmel, indiana
"Very polite, made a point to not only remember my name but my wife, son, and both dogs. He was very helpful in explaining everything and very willing to walk through step-by-step on anything we had questions on."
david K.
indianapolis, indiana
"Technician was on time and did a thorough job. Explained a few potential problems well."
patty H.
anderson, indiana
"He did the work quickly and professionally."
shelley M.
carmel, indiana
gary T.
indianapolis, indiana
"It took them several months to respond to my question."
dorothy S.
indianapolis, indiana
"I have always received good service from your company."
rick B.
indianapolis, indiana
donna W.
carmel, indiana
"Jacob was on time, friendly and courteous, and did his work efficiently. I appreciate the fact that he was wearing a mask and keeping social distance."
shelley M.
carmel, indiana
"Good service"
becky B.
indianapolis, indiana
"IRA did a great job. Professional and courteous service was delivered."
tiffany L.
indianapolis, indiana
"The tech was outstanding...he seemed as though he really cared about my issues and he spoke highly of the company"
jamie D.
indianapolis, indiana
robert R.
muncie, indiana
suzanne B.
indianapolis, indiana
"He was on time very courteous and explained the service he performed."
jim M.
indianapolis, indiana
"Professional and knowledge"
perry O.
fishers, indiana
donna B.
indianapolis, indiana
"He went above and beyond to help us with a problem fuse. He was very kind and understanding of our situation."
bryan S.
indianapolis, indiana
"Nice and professional"
mike W.
indianapolis, indiana
sherri C.
fishers, indiana
"Josh was nice and thorough, but it was recommended that I get a 4 inch furnace filter, instead of the thinner one that I had. They said they had one on the truck, and I said go ahead and install it. It was $88. I later found out I could buy it online for $22. I also bought a humidifier filter on the advice of another tech last year, who gave me the model number to order it. Turns out it didn't fit, so I'm out another $20 for that."
landon C.
indianapolis, indiana
"the technician was super professional and very nice."
brian K.
indianapolis, indiana
"Jake did an awesome job of removing the old rusted water heater and provided a new one as promised."
sarah W.
indianapolis, indiana
"The only issue I had is I had to sign something that the technician was holding. With the virus I would try and find a way to not have to touch anything."
stephen B.
indianapolis, indiana
"Tech had a major attitude problem. You missed your scheduled appointment the previous day."
mr moorehead M.
muncie, indiana
"There was a mix-up/misunderstanding about what service was to be provided today, but we think it is straightened out.. Evan did not have anything to do with the mixup but he helped resolve it. His service was excellent."
sheri E.
fairmount, indiana
eric C.
indianapolis, indiana
peggy R.
anderson, indiana
john H.
indianapolis , indiana
"Ira and Ali were great! Very nice and very professional. All work accomplished in a timely manner."
megan M.
indianapolis, indiana
"Ira was great!"
mary H.
alexandria, indiana
"All was done efficiently."
robin G.
indianapolis, indiana
"Ira has been working on my heating / ac for years and is a great technician."