Broad Ripple Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.7/5 stars based on 5,289 Reviews
deena P.
indianapolis, indiana
"They were communicative and respectful."
steve S.
elwood, indiana
dorothy L.
indianapolis, indiana
"They got the work done."
patricia M.
indianapolis, indiana
"Greg was great! He performed a Plus Maintenance Agreement comprehensive seasonal precision tune-up. He was on time, professional, highly knowledgable, considerate, and efficient. Greg listened and resolved an issue regarding the changing of the electronic air filter; and then watched me go through the process so I can change the filter on my own. Greg also suggested adding surge protectors to the high efficiency heat pump system."
dewayne N.
indianapolis, indiana
john M.
indianapolis, indiana
"Excellent service. The Technician was knowledgeable, friendly, and fast in resolving my issue."
eric P.
carmel, indiana
joe P.
anderson, indiana
"They were very nice and explained everything and were respectful of our house."
scott P.
indianapolis, indiana
"Ira called ahead, arrived on time, was efficient and explained things clearly and thoroughly."
jane J.
fishers, indiana
dean B.
carmel, indiana
"Was prompt and did a great job."
michael M.
indianapolis, indiana
"Great communication and honesty was shared"
marilyn M.
indianapolis, indiana
"Arrived on time, completed A/C service with no problems."
brent S.
indianapolis, indiana
"Greg was friendly, very effecient, gave us options for our units, did not hard sell us when we chose capacitor and motor for our furnace from options."
maxx S.
indianapolis, indiana
"The technician explained everything that was to be done and was able to completed the job within a reasonable frametime."
johnny J.
indianapolis, indiana
"Ira was very thorough"
ray S.
fishers, indiana
james P.
indianapolis, indiana
"The Technician and the Field Supervisor misdiagnosed a routine systems review. Created the problem by forgetting to turn off the power switch before attempting to remove the filter. Insisted on the problem being related to a power surge. The system was performing perfectly well before the arrival of the Technician for a scheduled routine checkup."
steven D.
fishers, indiana
kevin M.
indianapolis, indiana
ted B.
indianapolis, indiana
"technician was prompt, professional and couteous"
steven S.
indianapolis, indiana
"Strong smoke smell and just placed tools on kitchen table without asking. Other Broad Ripple technicians have been much more professional and courteous. technicians were much more professional and courteous."
edward H.
indianapolis, indiana
james W.
indianapolis, indiana
"Every time there's a problem and it's "fixed", there's another problem. Every time we walk past the thermostat we look to make sure it's still the right temperature."
merre M.
indianapolis, indiana
tim C.
indianapolis, indiana
robert M.
indianapolis, indiana
"He was efficient and very courteous."
josette S.
indianapolis, indiana
"Jacob McDaniel found the problem I was having And told me what it would cost to fix it. Bryce showed me the furnaces I could choose from."
melinda C.
indianapolis, indiana
"Josh was very professional, informative and friendly"
ellyn T.
carmel, indiana
"Kept informed of his arrival. Jacob asked if it was ok if another person was with him ( I think he was in training) Jacob explained some issues but did not press us to make a decision immediately ( we did have him perform some of the quicker issues and will reschedule the remainder). He was thorough."
brock J.
indianapolis, indiana
"Jake always does great work. He is knowledgeable, personable and professional."
jeff R.
indianapolis, indiana
"Efficient and friendly crews - they installed 2 new furnaces and air conditioners all in one day."
david V.
fishers, indiana
"Everything went smoothly."
larry S.
indianapolis, indiana
"They ensured that my attic was adequately insulated."
john B.
indianapolis, indiana
john C.
noblesville, indiana
"On time, polite, professional"
mary S.
carmel, indiana
"Ira goes above and beyond to provide outstanding service to his clients. He demonstrates the knowledge and skills to thoroughly conduct an assessment of my heating and cooling equipment. Because of my past experiences with Ira, I specifically ask for him when scheduling service."
beth F.
idianapolis, indiana
"I liked the technician but he was not able to get the replacement part as quickly as another technician from another company."
steven F.
indianapolis, indiana
"Evan was on time and very professional and explained everything very polite"
robert M.
indianapolis, indiana
mike B.
fishers, indiana
"Very helpful"
thomas H.
muncie, indiana
"Very Professional, friendly and proficient! Appreciated the care he took to protect his shoes from tracking in dirt."
thomas H.
indianapolis, indiana
"Explained issues, quick, clean, not intrusive."
john T.
indianapolis, indiana
"friendly service, and Ira worked hard to solve my problem."
mary K.
indianapolis, indiana
"Knowledgeable, thorough, knew what he was talking about."
thomas P.
carmel, indiana
"Jacob McDaniel and George (also present) were friendly, professional, and very informative during entire service event,"
marilyn T.
indianapolis, indiana
"Did the necessary work to fix the problem. Personable and answered questions."
benjamin W.
indianapolis, indiana
"Good communication, took care of issues needed."
susan B.
indianapolis, indiana
"Technician called to let me know he could come earlier than scheduled, which I appreciated. He was efficient and solved my problem quickly."
ramona M.
indianapolis, indiana
"The tech was very friendly but also very professional. He knew his job and he did it without wasting his or our time. He was a very personable young man."
gail L.
carmel, indiana
val D.
carmel, indiana
"Great seevuce"
maria P.
indianapolis, indiana
"The technician who came was super knowledgeable and pleasant."
alastair W.
indianapolis, indiana
sekhar C.
indianapolis, indiana
"Its was very thorough, took his time and explained everything"
david K.
indianapolis, indiana
"The two technicians were very direct, and shared solid information about my 23 year old furnace and the system. The home health report was revealing to me. The operator/receptionist followed up with calling me Friday morning."
robert R.
indianapolis, indiana
stephen O.
daleville, indiana
"Technician was actually early (love this). He called ahead to let us know he was on his way. He was courteous and efficient."
kourtnaye S.
indianapolis, indiana
"Professional service technician. Provided information on what was the causation and effectively resolved the issue."
judith M.
indianapolis, indiana
"They were polite, friendly and efficient"
eugene B.
carmel, indiana
"I'm enrolled in the heating and air conditioning lease program and for the first time I was given instructions on the use of the new electronic thermostat."
karen J.
noblesville, indiana
"I've had Broadripple for years, the techs are always good, I've been pleased so far."
gary T.
indianapolis, indiana
"The tech did all that was needed, and gave some helpful advice as well."
cindy A.
fishers, indiana
"I had no problems with the technician. He was very professional and did a great job with the install and cleanup of my new sump pump. I called because I have used you for all my plumbing needs. Your website states that you give a military discount. When I initially called to set up an appointment for a new sump pump because mine had gotten stuck on and although we unstuck it we wanted a new one. When I inquired about the military discount she first put me on hold then came back on the line to say she had no information on military discount. Was disappointed that you have something on your website that you do not honor or customer service has no idea about. She said to ask technician. When I mentioned it to him he said his hand held computer has the pricing and I didnt expect him to deal with savings you offer. I had a sump pump installed 4 years ago with you guys and was shocked when he came to install the new one that is was now almost $700. That to me is a huge increase. Although I was more disappointed with the fact that you offer a military discount on your website and do not honor on. You should definitely take that off your website."
evelyn K.
indianapolis, indiana
james M.
noblesville, indiana
"Your techs are polite and professional and we love the advantage group."
michael A.
indianapolis, indiana
"In the last few weeks we have had Ira, JD and Edward to our home to work on plumbing and HVAC issues. They were ALL incredibly capable, pleasant and efficient. I honestly don't know how Broad Ripple H, AC & P manages to CONSISTENTLY find and train such good people--but I suspect it takes a LOT of work, with total dedication to quality motivating that work."
robin L.
carmel, indiana
lois C.
indianapolis, indiana
"The technician was very friendly."
ann R.
fishers, indiana
"Chris was prompt, knowledgeable, and professional. He took care of the problem immediately."
mary B.
indianapolis, indiana
"Exceptional customer service"
ella H.
indianapolis, indiana
"The technicians were competent, courteous with good follow up. Your telephone dispatchers are very good as well"
emily B.
indianapolis, indiana
"Chris did a great job"
margaret H.
indianapolis, indiana
"James has provided svc for me before. He is pleasant, knowledgeable, gives freq updates, very prompt. I need all my plumbing upgraded & I asked that he do the work b/c I trust him."
guy Z.
indianapolis, indiana
"Edward was very professional and thorough in his estimation and explanation of what needed to be done. He provided various options and then proceeded with we both would consider the best solution."
shamika A.
indianapolis, indiana
"The technician was amazing he installed the thermostat and took the time to bring in my trash cans and packages off my front porch!!!"
jim M.
indianapolis, indiana
"Professional service. Diagnosed problem quickly and provided repair option."
david E.
greenwood, indiana
pam M.
indianapolis, indiana
john Q.
indianapolis, indiana
"Job well done, Squirel nest problem very well resolved. Very clean job. I am very satisfied."
darrell L.
indianapolis, indiana
"Chris was courteous and helpful in getting the issue solved. He identified the cause to be attached to the natural gas meter. I called Citizens Energy and a tech came out and addressed the problem and installed a new gas meter."
global P.
westfield, indiana
allen B.
indpls, indiana
"Jake has been here twice and each time was great."
linda H.
fishers, indiana
mary H.
alexandria, indiana
"I would have liked all of the ice removed off of the heat pump. It was still noisier."
karen C.
indianapolis, indiana
"Good info on renting furnace and a.c.. polite gentlemen. Here on time. Efficient."
kathryn W.
indianapolis, indiana
"They were nice people who did the work efficiently."
norman L.
indianapolis, indiana
"The technician Edward was very good, professional and completed his job. The problem was I call at 3:00 PM and got Rachel on the line. She was having problems with the system and took all info in writing. We waited until about 6:45 pm with no contact. Called again and had a young man who took my name address and telephone number. Finally got a call from Edward and he had to get into the warehouse to get the snake drain machine. He finally got it and came and ran the snake. I noticed that the lead end of the snake didn't have an attachment and mentioned it to him. He said it was broken off and they were waiting to get it fixed. Don't know how effective the snake was since it was only the size of the cable to run in the large drain pipe."
craig M.
greenwood, indiana
"prompt, polite and professional service"
connie C.
yorktown, indiana
"Very nice and knowledgeable"
george B.
indianapolis, indiana
"Cannot remember the names of the two technicians that came out for second opinion, but both very professional and fixed the mistake of the previous technician."
david J.
indianapolis, indiana
patricia H.
carmel, indiana
"I feel confident in Corey's expertise and professionalism."
thomas B.
indianapolis, indiana
"Greg was very professional and explained in great detail the status of our furnace."
stafford P.
indianapolis, indiana
"Chris was thorough and diagnosed fixed the furnace and humidifier in a timely manner."
mary G.
fishers, indiana
"He arrived on time and performed the service I needed cheerfully and skillfully."
chris A.
whiteland, indiana
"Jacob, took his time to ensure our system was correctly operating and wired."
ken M.
indianapolis, indiana
"Service has corrected extremely high electric use!"
jeff R.
indianapolis, indiana
michael S.
indianapolis, indiana
"Jacob went above and beyond."
dennis P.
westfield, indiana
"He seemed to be okay, but tried to sell my wife a filter and a plug-in Co detector. She called me and told me the price and I said no because they were to expensive. He said that the reason for the Co detector was so high was because of installation? It's a plug-in type!"
rose brozek B.
plainfield, indiana
larry M.
indianapolis, indiana
dan S.
westfield, indiana
"On time and thorough inspection."
nancy C.
indianapolis, indiana
"Technician arrived when scheduled. Professional. Efficient. Respectful."
robin L.
carmel, indiana
"The tech had to shut off the gas to my home to do the necessary repair. The next day I ran out of hot water as the pilot light to my water heater was off due to the gas shutdown. I had trouble re-lighting the pilot so I had to call and have someone light it again costing me $99."
james C.
indianapolis, indiana
elaine T.
indianapolis, indiana
"1st, Ira called and gave an approximate arrival time. He was very professional and thorough, and personable. When done, went over the check list and gave recommendations."
laurel F.
indianapolis, indiana
"Excellent Service Technician."
allison W.
indianapolis, indiana
ceaser B.
indianapolis, indiana
"Excellent customer service. Very professional and quick with the installation"
patricia M.
indianapolis, indiana
"Expertise"
marina K.
indianapolis, indiana
"Very professional and knowledgeable"
nancy K.
indianapolis, indiana
"Very prompt response. Quickly fixed problem and very courteous."
ravindra P.
indianapolis, indiana
"Jake was very cooperative and communicative."
marilyn B.
indianapolis, indiana
brock J.
indianapolis, indiana
"Explained everything very well and in great detail. Thorough knowledge of job. Provided outstanding customer service."
david K.
indianapolis, indiana
"Technician was on time, diagnosed the problem promptly, and fixed it five days later when the part came in. Since that was out of his control, I won't let that affect my rating."
mark S.
indianapolis, indiana
"The original installers did shoddy work. The guys who came to fix it were Great!!"
kyla R.
indianapolis , indiana
"Jacob and the other guy that came were very personable without being too chatty. They called before they came, arrived and took a look at the furnace and then explained a few options to us to get our furnace functioning. They didnt give us any grief about choosing the cheapest option. Some places the guys present you with options and then really bully you into picking one of the most expensive ones. It made me feel like I could trust them."
david R.
pendleton, indiana
gene B.
carmel, indiana
"Crew was friendly, courteous, hardworking and left a clean work area."
gus B.
indianapolis, indiana
"cost of service was too high for job will never use your service again want a refund"
scott G.
indianapolis, indiana
"he new what needed to be done."
sarah W.
indianapolis, indiana
"I basically bought a water heater twice for your service package. Was not explained until after the fact."
nola G.
indianapolis, indiana
ken M.
indianapolis, indiana
"Not sure how to judge the service. He was early, very pleasant, seemed to work diligently. Not sure why he needed to work almost 2 hours on a new furnace. Why wasnt this work done when it was installed?"
stephen H.
carmel, indiana
"Technician was very good at keeping us updated. Very personable."
john L.
indianapolis, indiana
guy Z.
indianapolis, indiana
"The tech was very friendly and genuine in his explanation of the situation. He also provided various tips and ideas on what can be done while the walls are currently opened."
don H.
anderson, indiana
"QUICK"
william B.
indianapolis, indiana
evelyn S.
indianapolis, indiana
"Very courteous and gave information when asked a question."
maria B.
indianapolis, indiana
"Quick response and efficient service"
ray M.
indianapolis, indiana
leonardo R.
indianapolis, indiana
"Nick was real good at listening and explaining options that would best fit my needs."
zachary P.
indianapolis, indiana
"I was charged $200 and the 2 guys did absolutely nothing other a diagnostic test"
david J.
indianapolis, indiana
paul S.
indianapolis, indiana
gus b.
indianapolis, indiana
"SERVICE PROVIDED WAS GOOD AND JAMES IS A REALLY FINE MAN HAPPY AND EAGER TO DO WELL HOWEVER THE COST IS OBSCENE $109 TO ADJUST A VALVE $170 TO SNAKE A DRAIN NEVER AGAIN"
david W.
indianapolis, indiana
"Winston did a good job, but we had to gave a second technician come out the same day only in the evening because the furnace quit working within 5 hours after Winston left."
rex G.
anderson, indiana
"Best service, very best response time. Enjoyed sales rep. Very knowledgable about products. Learned some we did not realize. Happy with everything. Recommend highly!!"
jean E.
indianapolis, indiana
"Chris came out twice and we are still working on the problem but I needed someone on a Saturday and Sunday and both days he came- he was very professional."
suzanne T.
indianapolis, indiana
"Had to request they cover their shoes before walking on light carpet and had a lot of cleanup to do after they left."
mary K.
indianapolis, indiana
"Eduardo was professional, knowledgeable and friendly. He took care of the issue we were having, thoroughly checking to be sure the problem was corrected and everything was put back the way he found it. He also was very patient about answering the many questions I had. Eduardo had come to the house recently for a previous issue and we had the same kind of experience then as well. He is a real asset to your company."
laura H.
indianapolis, indiana
"Jake was very responsive and explained everything thoroughly to me. All my questions were answered fully. He is very professional and dependable; Im very happy with the service he provided."
richard H.
elwood, indiana
"He found a problem with our new furnace that would have caused us to lose our heat."
robert S.
carmel, indiana
"Josh answered all of my technical questions about my water softener."
richard G.
indianapolis, indiana
"Good service"
rob S.
fishers, indiana
"I had an immediate issue, you were able to get me scheduled right away. The tech called ahead to let me know he was on his way within the timeframe provided. he assess the situation, obtained the correct parts from a local vendor to reduce time for service. He fixed the issue, then stayed until we were all satisfied that there weren't any additional problems."
louise K.
indianapolis, indiana
"James came out soon after I called and kept me updated on what he was doing. He was patient with my questions and very pleasant. Jake came also on next day. And helped explain and clean up...excellent staff"
linda B.
fishers, indiana
"No resolution Need help Jake did his best but need help finding part"
susan C.
indianapolis, indiana
paul r.
fishers, indiana
"Quick service. Came out one day ordered the part and had it installed the very next day"
pamela A.
indianapolis, indiana
"Technician was clear & explained everything he did & why he did it & what he recommended."
cheryl A.
indianapolis, indiana
"Very friendly and on time"
karan G.
indianapolis, indiana
"The first guy who came out told me our thermal coupling was bad. I ordered the part, had it put on and it still didnt work. Replaced water heater after a week of delays and inconvenience. JD did a very good job installing our new water heater. The cost was enormous. Pleased with his work....not pleased with the cost."
phillip S.
indianapolis, indiana
"He seemed very detail oriented and explained everything very well."
montgomery D.
fishers, indiana
"Your technician Josh use a Lowe's sump pump and it failed quickly. Edward replaced it with a better unit. Edward was good to work with. We have a difficult time with the fact that we paid for a quality product but received an inferior product all the while your tech (Josh) told us you don't use big box store type products. The re installation took valuable time from our work schedule when this should have been done right the first time. You tell us if we should trust the work you provide??"
fred P.
indianapolis, indiana
"The tech was very professional. Called when in route. Listened to my questions. Offered advice about my system and made me aware of Plus Agreement."
roberts S.
indianapolis, indiana
"Ira is polite and on time"
judy C.
indianapolis, indiana
steve B.
indianapolis, indiana
"Tech was very thorough"
sarah W.
indianapolis, indiana
"We didnt care for the pushing of several payment deals right after walking in the door!"
robert K.
indianapolis, indiana
"Very Knowledgeable, concerned about our welfare, reviewed all aspects of the "home health report", made suggestions. Hope to see him in future."
douglas R.
indianapolis, indiana
"Eduardo was wonderful. He did a great job. He was concerned about our leak. He was very thorough."
gus b.
indianapolis, indiana
"JACOB WAS VERY THROUGH AND PROFESSIONAL WE FEEL GOOD ABOUT YOUR COMPANY BECAUSE OF JACOB"
marilynne P.
indianapolis, indiana
"Good service and techs know their products"
lynne B.
carmel, indiana
"JD very professional and polite"
peggy R.
anderson, indiana
lluvia M.
indianapolis, indiana
eric L.
indianapolis, indiana
"The tech. was friendly polite and explained everything."
lowery H.
indianapolis, indiana
"It would have been a 10 had he not needed to make 2 return visits"
snapbox storage S.
noblesville, indiana
"Jacob was very professional and answered all my questions."
kathleen M.
carmel, indiana
"He came out so quickly and was so nice to explain all that he was doing to fix the issue. So calming in the face of what had felt like an overwhelming issue with grandkids here for the week."
james M.
noblesville, indiana
"Very professional and courtious"
richard W.
indianapolis, indiana
daphne H.
indianapolis, indiana
"was advised to have unneeded repairs and then pressured into buying a new system"
julie H.
indianapolis, indiana
"Efficient Nice Thorough"
linda S.
zionsville, indiana
"Very professional and courteous."
lou G.
indianapolis, indiana
"He solved our immediate problem & had a plan for our a specified later date to install a new toilet. He also helped with important info about a tub faucet, we will also fix."
snapbox storage S.
noblesville, indiana
"JACOB KNEW WHAT HE WAS DOING AND I GOT A DETAILED LIST OF EVERYTHING HE DID. HE ANSWERED ALL MY QUESTIONS AND GOT A QUOTE FOR CLEANING THE DUCTS FOR ME."
michael F.
indianapolis, indiana
"Keith explained our furnaces problems and what was needed, kept us informed about progress with parts orders, came when promised, and was friendly and courteous."
snapbox storage S.
carmel, indiana
mary K.
indianapolis, indiana
"Chris was on time, very professional and courteous."
geoffery D.
indianapolis, indiana
lois C.
indianapolis, indiana
"Corey fixed my problem and he was a very nice, polite young man"
robert S.
indianapolis, indiana
"Jacob spent several hours and found out that we need a line replaced from the Heat Pump outside to the inside heating unit. We are supposed to hear back from you the day after Christmas to get a new line run up in our attic since we are setting on a cement slab. Jacob seems to know what is needed and he is very good. We will ask for him in the future. Thanks. Bob/Anita Stephenson"
niles P.
indianapolis, indiana
"Very good explanation"
robert W.
indianapolis, indiana
mark A.
fortville, indiana
"Evan did a fine job and explained all issues clearly. He has a good understanding of the work, took time to clarify my options, and also answered my questions on how to go about getting a quote and info regarding a change from electric to gas."
david W.
indianapolis, indiana
"Professional & likes dogs"
raul B.
indianapolis, indiana
"Arrived on time. Checked out furnace. Said it needed new capacitor."
kevin W.
indianapolis, indiana
"You no longer offer maintenance agreement on system over 10 yrs old"
mark D.
indianapolis, indiana
"Its was polite, informative, helpful!!"
eric K.
indianapolis, indiana
"friendly"
michele M.
indianapolis, indiana
"On time, friendly and knew what he was doing. ."
alice C.
indianapolis, indiana
malcolm S.
indianapolis, indiana
"Perfect in every way"
martin S.
indianapolis, indiana
terry S.
indianapolis, indiana
"Tech very courteous and explained answers to my questions well"
robin D.
indianapolis, indiana
william A.
frankton, indiana
cathy H.
indianapolis, indiana
"Knowledgeable and courteous service from Ira."
angela B.
indianapolis, indiana
brett H.
indianapolis, indiana
"Punctual, Communicative, helpful service men."
patti G.
indianapolis, indiana
marita C.
indianapolis, indiana
"JD was great, he installed our hot water heater quickly. He called before he came, and came when he said he was going to. He was very nice and explained the equipment to us before he left."
sheri G.
indianapolis, indiana
jason D.
indianapolis, indiana
"Cory was very helpful in determining the issue with the heating system and helped me walk through the possible issues that might be causing the problem. He found a solution that seems to be working and was very polite."
nancy H.
indianapolis, indiana
"The technician worked well."
eduardo P.
indianapolis, indiana
"good service, friendly technician"
william B.
indianapolis, indiana
richard B.
pendleton, indiana
"Winston was professional and courteous. Ha used booties to avoid tracking snow into the house. He fixed the problem quickly."
tom B.
indianapolis, indiana
ms ann dick D.
indianapolis, indiana
"Jonathan was professional and thorough"
montgomery D.
fishers, indiana
"Josh was very respectful of our time and made it a priority to do the repairs at a convenient time for us."
sarah W.
indianapolis, indiana
roger A.
indianipolis, indiana
"Very prompt efficient service."
linda C.
fishers, indiana
tom M.
indianapolis, indiana
"Jacob was on time, did a good job and did a good job of explaining the issues."
sarah H.
indianapolis, indiana
mark G.
indianapolis , indiana
"Ira was very thorough quiet courteous and personable. The kind of guy who you want representing your company"
robert H.
indianapolis, indiana
"Chris didnt listen to request to come to side door"
janet S.
indianapolis, indiana
"Did a very thorough job cleaning the furnace and went out of his way to clear up a separate issue we were having."
mr smith S.
chesterfield, indiana
"Installed Oct. 2. Had 10,yes 10 service calls & everything is STILL not working. Also told us ALL electric & plumbing is included. wrong. We now have a 1900.00 electrician bill to hook up air unit. cant afford it on top of furnace bill so air unit is useless. Come & take it all out. Very unhappy. Never call me back when they say they will"
susy W.
indianapolis, indiana
"He was quick, efficient and explained what he had done."
mike T.
indianapolis, indiana
"Professional technician. Fixed problem on same day as maintenance. Answered questions. Timely."
ellyn T.
carmel, indiana
"Edward is professional - always good at Troubleshooting to make sure the problem didnt involve other issues. He always gives us some tips and shows us around the plumbing."
bruce M.
indianapolis, indiana
"Personality of your tech!"
karoly T.
indianapolis, indiana
shelley M.
carmel, indiana
"Job well done"
oliver M.
indianapolis, indiana
"There was no service performed, due to the sending unit being frozen. I was still charged a service fee."
mark S.
indianapolis, indiana
"Jacob was very friendly and took the time to explain what server he performed during the appt."
becky B.
indianapolis, indiana
"Professional and friendly service."
kevin M.
indianapolis, indiana
"The young man who came to service my new furnace, that you installed less than 6 months ago, was very polite. He was in and out pretty quickly. My furnace did not need to be checked; it was brand new, but he told me that it had to be checked once a year to maintain my warranty."
diane P.
mccordsville, indiana
"The technician was efficient and didn't try to sell me things that I didn't need. He did his job, then left. He was very pleasant and friendly."
wanda G.
indianapolis, indiana
gina S.
indianapolis, indiana
paul S.
indianapolis, indiana
"Ira was quite helpful. He noticed mold in my unit and recommended an immediate solution. A very nice man. I hope I can keep him on my account."
sanford M.
muncie, indiana
maryanne D.
indianapolis, indiana
"The plumber was sloppy and I had to request 2 extra appointments to fix the issues. One of the issues could not be fixed."
adam C.
carmel, indiana
"Jacob addressed all issues and thoroughly explained what he was doing and why."
faizzy S.
carmel, indiana
"Kara was very appreciative of the care taken by Winston and Nick with the heating TU. Winterizing the dehumidifier in the crawl space was really a nice touch and the CO testing gave Kara confidence in the safety of the furnace. Nice job guys! Happy Holidays! Yes.....I know it is time to replace and YES it will be ADVANTAGE ; )"
garna P.
indianapolis, indiana
ben K.
indianapolis, indiana
"Professional, timely, and thorough."
diane E.
zionsville, indiana
"On time and courteous"
steven S.
indianapolis, indiana
adeline P.
greenfield, indiana
"Have been using you guys for years and a very happy with the service."
robert M.
indianapolis, indiana
rita B.
martinsville, indiana
"Always room for improvement"
zack S.
indianapolis, indiana
"Ira was very upbeat and was very patient with any questions. He also helped take care of a few issues I had with filter replacement and troubleshooting a collapsed flex duct"
marylyn P.
indianapolis, indiana
"No one gets a ten. Leaves room for perfectionist"
john A.
indianapolis, indiana
"Gentlemen were courteous, efficient and timely."
tim E.
greenfield, indiana
"Great customer service"
jerry M.
anderson, indiana
"Evan was very professional and was much more detailed in his work than past check ups we have had."
glenn F.
indianapolis, indiana
thomas P.
indianapolis, indiana
"Mr. Reed did an excellent job."
rick K.
noblesville, indiana
"Eduardo look at the issue, determined quickly what was the issue and gave me options to solve the problem."
charlotte C.
indianapolis, indiana
carol C.
anderson, indiana
"Your service technicians never gave up on trying to find what was causing the water leak in my new furnace."
kathleen T.
indianapolis, indiana
"Was on time and went to work."
carol T.
indianapolis, indiana
"He came back to take care of a vibration rattle that has plaqued the humidifier for years and did a pretty good job with it."
robert P.
fairmount, indiana
shelley S.
indianapolis, indiana
judy C.
indianapolis, indiana
"Ian was very professional and pleasant.....liked him a lot!"
fred F.
noblesville, indiana
michael B.
indianapolis, indiana
marvin P.
indianapolis, indiana
"It would have been better if the full repair had been done on the previous visit by another technician."
ms worrell W.
indianapolis, indiana
"Prompt and efficient"
rob H.
indianapolis, indiana
"Jonathan was very thorough and professional"
julio A.
indianapolis, indiana
jay M.
indianapolis, indiana
"Ira arrived on time. Did a good job performing the furnace PM. He is pleasant, polite and professional."
carol K.
indianapolis, indiana
"I don't even know where to begin...Ira came over for our winter service on the heater and humidifier. I was still at work, so my husband took care of the visit. After Ira left, he apparently never turned back on the heat. So for the next 14 HOURS, we had NO HEAT! It was a cold night, 29F and the inside of our house went down to 54F. Both our family and guest as well as our animals were freezing, due to his error. When I came home and realized that the heat was not working, your office was using an on call technician. I must have called at least 6 times and EVERY TIME, they were unable to reach the tech on call. HE NEVER ANSWERED ANY OF THE CALLS FOR SERVICE. It wasn't until 7 am, when the change of shift occurred, that I was able to ask for a different tech to come out to fix the error. The second tech, Chris, came around 815am and fixed the issue in a matter of minutes. He knew exactly what had happened. Heat was restored and I informed him that I would NOT be renewing my annual contract with your company."
caitlin S.
indianapolis, indiana
"Technician thorough in his explanations."
greg D.
indianapolis, indiana
"Customer Service is horrible. It took about 6-7 phone calls and almost 18 hours before we finally got a technician to come out."
gus B.
indianapolis, indiana
"FOUND THE PROBLEM,FIXED IT FAST AND CHECK OTHER PIPES FOR PROBLEMS"
kelly M.
fishers, indiana
debra B.
anderson, indiana
ron S.
anderson, indiana
donald H.
indianapolis, indiana
"Jonathon was on time and replaced a drainage pipe that was damaged during the installation of the A/C coil this past summer."
emily B.
indianapolis, indiana
"Greg did a great job. Very thorough inspection followed by solutions!"
patricia M.
indianapolis, indiana
"Answered all questions, very polite and knowledgeable."
jim P.
indianapolis, indiana
"Evan was very polite & explained everything clearly."
james M.
anderson, indiana
"COMING OUT 11/26 TO INSTALL HOT WATER HEATER ON ADVANTAGE PLAN. USED ADVANTAGE PLAN BEFORE."
ellyn T.
carmel, indiana
"Prompt able to find plumbing issue quickly- resolved quickly- neat- cleaned work area; gave us some tips & showed us about our plumbing - what pipes were what"
sarah H.
indianapolis, indiana
jason D.
indianapolis, indiana
"Overall, I have been very dissatisfied with the customer service and approach taken to dealing with issues that arose during not only the booking of the appointment, but also the lack of priority given to being on the Annual Maintenance Plan. Evan did a good job, but was missing materials to address a purchase and was unable to deliver those materials until 3 days later."
joseph H.
greenwood, indiana
amy C.
indianapolis, indiana
"We waited all day for service. When Keith arrives he spent about 1 hour on the furnace, said he fixed it, but didnt. When we returned home to find the furnace was not fixed we called the 24 hour line. They tried to call Keith, who was on-call, to get him to come back. He did not answer and his voicemailbox was full. Call center called the manager. No answer again. House is freezing and no one called me back. Dont say you are a 24 hour company if no one comes out in the night. Plus Keith sold me on the service plan which I will be discontinuing. Will not use this company again. You have really gone downhill in the last few years. Have become like all other corporate hoax companies."
dan O.
indianapolis, indiana
david K.
indianapolis, indiana
"Tech was on time, did a thorough job."
george E.
indianapolis, indiana
"TV schedule time for my service was scheduled for 10 to 12 and the technician called me at 8:30 while I was at the gym to service my furnace. Also I was schedule November 11th and I never received a call when I called two hours after my appointment time the receptionist said that I'm sorry someone was supposed to call you and I really apologize. I told her I'm a veteran and wasted 3 hours of my day that I could have been doing something else waiting on you and it's not appreciated."
david P.
indianapolis, indiana
"It didnt seem like a tune up was being done. Rather, it seemed as if he was looking only for broken parts."
shirley C.
greenfield, indiana
"Ira is very particular about his work. He is so easy to get along with. He explains why he is doing what he is doing. I feel like he is very trust worthy. I trust him to come to my house. It is like a friend coming for a visit."
adrienne S.
indianapolis, indiana
"Initial service visit included an ad hoc repair to a UV light that was functional. Light broke and technician quoted me $530 to replace the thing I hadnt authorized him to move. I called and the company sent another technician out to inspect it and he did repair the damage and restore the light to working condition but I have a hole in the front of my unit that is patched with tape and while it may work, Im no longer sure that the technicians that come to service my system know what theyre doing."
charles Y.
indianapolis, indiana
"Everything went fine. Good communication skills; did great work."
betsy H.
indianapolis, indiana
"Edward did what he said he would do. He was polite, knowledgeable and fixed our leak. He went above and beyond when another leak occurred and he fixed it too."
jim N.
fishers, indiana
donna P.
alexandria, indiana
"was not very clean when they left (i know that was a hard job and they worked late to finish job)"
carmen B.
knightstown, indiana
"Evan was very friendly, on time & very knowledgeable about his work."
mary waldron W.
indianapolis, indiana
"Kendrick was considerate and quick."
clarence K.
fountaintown, indiana
"The service was timely, thorough and the service tech communicated very well."
karalee K.
indianapolis, indiana
"Job was completed timely and for less than originally quoted since he fixed the faucet on his first attempt"
kappa theta T.
indianapolis, indiana
"Received follow up call to confirm appointment and technician very professional, friendly and punctual."
jenny R.
indianapolis, indiana
"The gentlemen that installed my insulation were extremely professional. They were punctual, courteous and considerate. My questions and concerns were answered to my satisfaction and the clean up was spotless. Thank you for a job well done!"
virginia D.
indianapolis, indiana
"These two gentlemen worked hard to get my old, insufficient system humming and let me know my options for a new system. They were very personable and respectful of me and my home."
gerald T.
indianapolis, indiana
"Ira arrived early (I was notified of his early arrival). He performed the service in a timely manner and explained what he did and noted areas that needed future attention."
bonnie H.
indianapolis, indiana
"David is always friendly and efficient. Takes great care with my dog and with the furnace."
gina P.
indianapolis, indiana
"Timely, courteous and knowledgeable."
bill W.
noblesville, indiana
richard L.
indianapolis, indiana
"The two young technicians were fine and did there best to fix the problem. But they know nothing about our hot water boiler with circulator to move the water through the pipes. We purchased a brand new boiler furnace and it has not been able to heat the downstairs since it was installed."
connie C.
yorktown, indiana
"On time, knowledgeable, clean, friendly"
marleen I.
noblesville, indiana
"The tech was courteous and explained what the problem was. The only downside was that he didnt screw the front panel back on and it was off a couple days later. At first I couldnt find the screws but I finally found them and now the panel is back in place."
richard H.
indianapolis, indiana
"Jacob was very professional, courteous and friendly. Very thorough with his job, he explained his process well and listed what to look out for moving forward."
jim V.
pendelton, indiana
"Good job. Effective and professional"
lois C.
indianapolis, indiana
"The technician was very friendly and worked long and hard to solve my problem."
charlotte P.
fishers, indiana
"Evan was very polite and was glad to answer all my questions"
david I.
anderson, indiana
dan W.
indianapolis, indiana
lee S.
indianapolis, indiana
sandy S.
indianapolis, indiana
"You always have to make a return trip to install one of the filters that is not standard on the truck. Please make a note of this, as I have requested in the past."
bobby K.
indianapolis, indiana
"very good technical. I liked his service."
bob M.
lapel, indiana
kelly s.
muncie, indiana
"Evan was very polite, explained everything he was going to do during the service call. Provided excellent customer service."
margaret G.
indianapolis, indiana
"Ira was great - professional, patient, kept working until he found the problem. The office staff also were helpful, answered the calls promptly and kept us informed about timing for the service call."
donna B.
indianapolis, indiana
"Ira was thorough in explanations, answered every question and was very pleasant and considerate."
dave L.
carmel, indiana
"Our checkup went well, and afterwards we left the house to tend to other tasks. But when we returned (about 3 hrs later) our thermostat was yammering at us that something was wrong with our furnace, as it had been signaling the furnace to warm the house for the past 3 hrs, and the inside temp was down 3 degrees. We called Broad Ripple Heating and our technician was recalled to the house, when after a methodical process to determine the problem, he did so and fixed it."
mike S.
indianapolis, indiana
"prompt response"
derek M.
noblesville, indiana
"Always pleased with the professionalism of our technicians. They are always kind, friendly, and considerate."
harvey F.
indianapolis, indiana
"The original setting of auto did not keep the temp throughout the house even. The fan on full time has solved the issue."
maria P.
indianapolis, indiana
"The technician was knowledgeable and a pleasure to have around."
peter T.
fishers, indiana
"Was at residence when he said he would be. Quickly identified the problem, stated the cost to repair and my options. Performed the repair on a timely basis."
michael F.
indianapolis, indiana
william A.
indianapolis, indiana
"Excellent service but pricing too high."
j horng H.
indianapolis, indiana
"Not spent enough time as previous workers in the past. By the way, You guys tried a bait and switch scheme on me when I wanted to purchase and install a new humidifier, which was cancelled as he brought me a different model unit later. Bad !!!"
tim P.
muncie, indiana
steve J.
anderson, indiana
"Prompt, courteous, and efficient service."
richard M.
indianapolis, indiana
"Technician came on time and completed his inspection promptly and thoroughly."
john R.
indianapolis, indiana
"Very professional and explained my service agreement very clearly. Had all the replacement parts on hand to replace what was needed ( not always the case). Really a pleasure to have into my home and would recommend Winston."
carol T.
indianapolis, indiana
"The young man went right to work and clearly explained everything when he finished. Did not come up with a surprise problem and extra charge."
christine P.
indianapolis, indiana
"Start time was a little later than window scheduled but otherwise work done was fine. However, I had scheduled an early appointment time so work was completed by the end of the morning. Preferable to have quality work rather than a rushed job watching the clock!"
rhonda T.
indianapolis, indiana
carol W.
plainfield, indiana
"He was on time, clean, courteous and efficient."
james W.
indianapolis, indiana
"He was efficient and explained how everything worked...my husband is very cold this winter (not because of the furnace) but he had to know for sure and I appreciate your help!"
doug P.
carmel, indiana
"Winston, the tech came during the time scheduled at night. Our pit bull creates a problem every time we have anyone over. Winston was great with him & calmed us all down. He changed our filter, made a recommendation for duct cleaning with estimate. Was knowledgeable and had ideas about our 70s construction with tri-level heating challenges. He was really friendly & polite. Even at this late time in the evening never made us feel like we are a pain for being his last customer. We will definitely ask for this tech again. This was his first time out here. Two thumbs up."
lynn F.
indianapolis, indiana
"Early arrival, answered my question so I could understand situation"
cindy C.
greenwood, indiana
tim M.
knightstown, indiana
"Arrival 90 minutes past time frame indicated."
peggy H.
indianapolis, indiana
"He was on time, clean, knowledgeable, and friendly."
lynda V.
indianapolis, indiana
susan B.
indianapolis, indiana
"Jacob and Ali were very professional and articulate and I felt confident in their work."
gerald W.
indianapolis, indiana
dwight H.
indianapolis, indiana
"Personable, professional young man."
larry B.
indianapolis, indiana
tim C.
indianapolis, indiana
"Professional, timely, quick"
david V.
summitville, indiana
anna P.
indianapolis, indiana
"Josh seemed very honest and helpful."
gabriele H.
new palestine, indiana
"Winston was polite, thorough, knowledgeable and answered all my questions"
wendell J.
beech grove, indiana
"Jonathan always consistently does meticulous work, and informs me clearly whenever there's any concerns with my heating or air conditioning."
toni F.
indianapolis, indiana
linda H.
carmel, indiana
may A.
anderson , indiana
"Evan, the technician, was very polite, thorough, an excellent employee. I believe he did the most thorough job and all the years Ive been with you."
kelly T.
indianapolis, indiana
"I was very impressed with Edwards demeanor & knowledge with replacing my hot water heater. The price was reasonable and his ethics are second to none!"
marlene K.
indianapolis, indiana
steve L.
carmel, indiana
"Tech was very informative and showed me things didnt know before and did all checks required where I noticed some others before him didnt do before."
bonnie M.
carmel, indiana
william bozell B.
elwood, indiana
"Service personnel were very polite and well versed on our boiler. We have used Broadripple for several years and are very confident that they will continue to be our choice."
fred M.
elwood, indiana
"Very knowledgeable and prompt even with a trainee"
cathy G.
indianapolis, indiana
"Jacob was a good salesman and technician. He worked quickly and answered all my questions. He had a good sense of humor which might not seem important, but it is to me."
paige J.
indianapolis, indiana
"it seemed like it took him an excessive amount of time to check furnace (I am unsure how long it should take). But he was very helpful in explaning problem with furnace and an overview of service plans."
ll britton B.
indianapolis, indiana
michael F.
indianapolis, indiana
"Furnace was installed in reasonable time and when scheduled. Installation personnel were courteous and careful."
sandra H.
indianapolis, indiana
"He call to make sure some one good to be home"
bob M.
indianapolis, indiana
"Gave good information and guidance regarding new furnace installation."
bryan C.
indianapolis, indiana
george F.
greenfield, indiana
"Had Jonathan provide service before. Very thural."
margarita C.
indianapolis, indiana
"Mr. Ward was very professional. He was always on time during our appointments."
joe Z.
indianapolis, indiana
"Jonathan did a great job and answered all of my questions."
siara V.
indianapolis, indiana
david T.
anderson, indiana
"Keith did a good job of explaining options"
chris G.
carmel, indiana
"Your company installed a new water heater for us a little over a week ago. After 7 days the water would not heat to absolve like warm. A technician came out and said our hot water heater was just too small for the house. This made no sense because we were not getting hot water even for a short time! Now, we have less than like warm water and no technician is available until next week. This is just unacceptable service. We have used this company for almost 20 years and are so disappointed."
larry H.
greenfield, indiana
"Did not explain the lease very well. We wish to cancel the lease and purchase the furnace and air conditioner so that we own them. We also want a service contract. Please contact us with cost so that we can buy them & I will go to the bank and transfer the money from the savings to the checking account."
patzetta T.
indianapolis, indiana
"Service technicians should be prepared to either remove their shoes or have shoe covers."
larry J.
carmel, indiana
"Information"
jim L.
indianapolis, indiana
"On time, professional, and informative"
steven C.
indianapolis, indiana
"Because we still dont have heat and I was told someone would be out sometime today or tonight. No time frame and your technician said it was working"
sheila C.
greenwood, indiana
"Efficient, polite service men."
dorothy H.
fishers, indiana
"He explained what He did and answered all our questions."