Broad Ripple Service Experts Reviews

"Great service"

"Quick and efficient service"

"Excellent customer service. Excellent communication. Great job!"

"Good response time and professional."

"Issue was not resolved. A/C froze up less than a day after serviced"

"Easy to use and always prompt and professional"

"Your technicians provide excellent HVAC maintenance service!"

"Chris was awesome. We have never had an HVAC tech take such care with our landscaping. It was especially important to us this time as we are selling our home."

"Hottest day of the year and no AC. The technicians were prompt, professional and just down right nice! Able to fix problem and didn't break the bank. You earned a loyal customer."

"Knowledgeable technicians. If there is ever a problem, the company will fix it."

"Long experience is not yet established. Draining hot water heater and flushing it is useful. More concerned about how the AC work will turn out over time."

"The tech that came to my house, DJ Thompson, I believe was kind, respectfully and knowledgeable!"

"Still havent got the problem fixed"

"The Service Rep who repaired our tub drain provided professonaal,competent and concerned service."

"So far my experience has been positive, professional, and not pushy. I appreciate that and feel valued as a customer, not a sales goal."

"Technician very nice and friendly. New what he was doing. And cleaned everything up."

"Your technicians, much like DJ on Wednesday, 6/8/22, are very focused, polite, and professional."

"Professionalism, on time, courteous"

"Courteous, friendly, and professional service."

"Excellent service very nice person He is a AAAt"

"Your tech A Ramirez is not effective. Stated no leak without check for one two more techs came to correct the first problem mr Ramirez was giving the task of replacing hot water tank valve and lord and behold now it wont work."

"Friendly, prompt, knowlegabile."

"They explained all that was done now and in the future."

"Always professional, courteous, and are on time."

"Courteous and complete service with clear explanations about everything the observed and did."

"fine job"

"Efficient. Informative"

"Sean, Austin and Kyle are so helpful, and professional. I appreciate their dedication to quality work."

"Terrible service and advice. Very expensive and issues not fixed."

"Only problem that I had was that when I originally made the appointment online I never received any kind of confirmation that my messages had even been received. I was not actually prepared for anyone to show up and was submitting requests to other companies."

"Both the D.J. the technician and the sales representative where very professional, attentive and honest with the status of our AC unit."

"Ryan is the best. Hes been here twice and I will always request him. Seriously, great work and nice and explains things well and nice to chat with. Give Ryan a raise!"

"Wide variety of skill levels in the technicians that are dispatched"

"I have never had trouble with their service"

"good, on-time service with attention to detail"

"Good work! Very honest and not pushy."

"I have always been very satisfied with the level of service - always on time, always call before arrival, always friendly, always explain everything well, always thorough. Even wearing shoe coverings means a lot to me - I take my shoes off at the door so I really appreciate that!"

"Always receive excellent service. Most recent service was no exception."

"Prompt and professional."

"Show up on time"

"Very professional and explained in detail what the process was"

"Very friendly and accommodating to our house mess!"

"Good service at home but a little inconvenient to have to reschedule from first appointment."

"Reliable, professional, courteous, knowledgeable."

"The acid test will be warmer weather to see if the work done (at great expense) holds pressure. So far, the system has lost, somehow, maybe a pound of material via some undiscovered leak?"

"I always get prompt efficient service."

"Right now it would be only a 6. Last year, we made (I believe) three appointments before someone finally showed up. Had to make three appointments again this year. Last year I was told we would receive a gift card due to all of the inconveniences. It was not received.The person who showed up over the weekend said he did not bring a filter with him because he had just found out the previous day what kind of filter is needed. He said he would get it at Lowe's after the service. He then told me that he could not get it because he could not get a PO due to it being Saturday. Stated I would probably receive a call on Monday. That did not happen."

"Always satisfied with work and knowledge of product"

"?????"

"Excellent tech, professional and thorough."

"Got jo done, super friendly, arrived after 6pm on a 4-6 appt."

"Both David's and Zach were all very friendly and seemed like they really like their job. I only answered #3 the way I did because I already have a plan with another service."

"The repairmen were courteous and professional. They repaired my HVAC unit in two days."

"Technician was friendly, knowledgeable, professional, and took care of our problem as well as maintenance."

"Tech identified the problem and fixed it promptly"

"Very efficient felt like his diagnosis was honest"

"Because he was good and kind."

"On schedule time wise and efficient technician"

"Technician arrived on time and was very professional."

"The technician was very prompt, clearly explained the condition of the HVAC units to me, and provided the repairs that I requested."

"I was hoping it would be fixed sooner than it was but the parts had to be ordered"

"All went well,"

"Technician was very pleasant, skilled and knowlegable."

"Tech was great. The estimate was much higher than expected and feel we were getting oversold on equipment needed. The new advantage pricing that is being pushed does not make financial sense for a homeowner."

"You sold me a product that was defective. We spent $4200 on this product and then had to spend another $1700 two years later to fix it."

"Two phone representatives."

"Cleaning A/C coils very good job"

"Josh first came to our home on an emergency call. Not only did he come twice at night, but he also gave us suggestions on how to mitigate the issue. Then he came back to camera the drain to find what was initially suspected - roots and broken clay piping. Josh recommended an easier solution to permanently fixing the drainage issues and came back to complete the project. I appreciated the honest guidance and the mitigation tactics to reduce the costs and minimize the damage to the yard and porch. Lastly, the servicemen cleaned up better than I could have expected. They will be the first I call with all plumbing issues."

"The technician was wonderful, explained things thoroughly & was quick & thorough. I would have appreciated knowing that your new monthly plan had 2 options instead of the 1 that was explained. When I called into your sales office regarding the Maintenance+ agreement, there were questions that couldn't be answered by the representative. I don't feel you should offer a plan if all the questions can't be answered. Your rates are more than what I currently pay for the 2 services included in your + agreement."

"Technician was knowledgeable and professional."

"My technician was very helpful and informative."

"Jaime and Travis installed the HVAC system in a very professional. In order to install the system in a confined space the had to disassemble the existing system and then they had to disassemble/assemble the new system in order to get it in there. It was a Herculean task. I was very impressed."

"Excellent service"

"the system's still working!"

"Was able to answer all my questions and provided quality feedback on how my AC unit is preforming."

"Ira was a great technician .friendly and knowledgeable."

"Your Employee's are excellent"

"Josh explained everything thoroughly, answered all my questions."

"Ryan did a awesome job of explaining everything to me. He needs a raise. I am so glad that I found this company. I live how they got out here really fast. Ryan was also telling me ways that can help me with water in the septic and how to not make it so much. I was very blessed to find this company and would recommend Broad Ripple to everyone and will always use them."

"The serviceman was very informative and answered all my questions!"

"It took two visits to rectify issue. First visit that evening partially resolved issue but we had to have second visit to clear up other part of issue."

"Came in and got everything done"

"Ethan was personable and efficient"

"Very professional and knowledgeable"

"Friendly service"

"Damper problem identified, no solution provided."

"Knowledgeable, punctual, efficient & personable furnace/air conditioner technician."

"The service tech was very courteous and completed the work promptly."

"Knowledgeable about products and explained the problem and how it was being fixed"

"David was very cordial and informative."

"The problem was resolved even though it was an uncommon problem."

"Quick and accurate"

"The 2 young men that came to my home were very knowledgable, polite and informative."

"Problem was resolved quickly and the knowledge of the tech."

"Very friendly and informative. They were very detailed."

"Chris is perhaps one of the best technicians I have had. He was very professional and very friendly. He was also very knowledgeable and thorough in his work. I felt like I was in good hands with him doing the inspection and the work."

"IRA WAS VERY COURTEOUS, EFFICIENT, AND KNOWLEDGEABLE. SEEMED THROUGH.."

"Because"

"Quick and clean."

"Overall satisfied. Technician was professional and polite."

"Tech was knowledgeable, efficient, and courteous."

"Knew what the problem was and fixed it."

"Seemed knowlegable and professionable."

"I have confidence in their professional service."

"The two people who served us had to be done by 4:30 pm since we had an unexpected appointment and would have to leave to 4:30. They did an excellent job. Hopefully you can assign them to us when appropriate for our future needs."

"Workman was very courteous and helpful"

"The technician was pleasant and knowledgeable and explained things well."

"I gave the rating for Broad Ripple and the technician, Jesus. Excellent service. HOWEVER I would give the after hours Call Center a 1. The rating of question 5 below is due to the Call Center. That experience was horrible and Joanna was very rude, even hanging up on me. My initial call went in at 6:55pm and Jesus was not dispatched until 11:00pm. Call Center dropped the ball, which is totally unacceptable, especially when I pay to be a "preferred" member. Jesus is wonderful and I can't sing enough accolades about his professionalism and friendliness."

"Tech called ahead and was able to arrive earlier than scheduled which worked for me as well. He answered all my questions, completed the work in a timely manner and was professional. Only drawback is every time I have service work done, the tech tries to sell me another service or feature."

"HIS KNOWLEDGE AND EXPERIENCE. HIS PROFESSIONAL AND FRIENDLY ATTITUDE. HE EXPLAINED THINGS TO ME SO i COULD UNDERSTAND. NO ONE COULD BETTER REPRESENT THEIR COMPANY."

"Efficient and friendly"

"They did their job and communicated well"

"He was friendly, efficient and did a nice job"

"Technician was polite, pleasant and knowledgeable."

"Your service person was very good and did an excellent job. He was very efficient in doing his checking out our AC system in timely manner."

"Aaron was professional and helpful answering my questions."

"Jesus was professional, knowledgeable, proficient and polite."

"Technician went over issues and talked about solutions"

"I gave it a 3 rating because the 2 system service took about 70 minutes from the time the technician walked into my house until the time he left, which is probably less than 1/2 the time its ever taken for a tech to do a spring check and cleaning. Im not convinced that the job was done thoroughly, but I have no way of knowing."

"Came out late in the day to fix my problem."

"Efficient, friendly, patient, knowledgable tech."

"The techs were on time and very professional."

"Jesus was very professional"

"answered questions i had about ac"

"Technician was very thorough in explaining my system and what needs to be done to maintain or replace it."

"The gentlemen were very informative about their product. They also were very nice and answered any questions I had."

"The service was as expected"

"Ira did a great job."

"Jacob has been servicing our equipment for many years. He is the serviceman that I ask for each and every time that we need service."

"Chris was very efficient and professional., He cleaned the exterior elements of the air conditioner on the inside of the panels. He showed me a picture of the interior panels before and after his cleaning. I do not think that cleaning had been done before frpm the inside. I appreciate his thoroughness. I want to always get scheduled with him."

"Very informative with information and completed task quickly!"

"Had a plumbing issue on my water softener. Was charged $84 for diagnostic of there is nothing visibly wrong and was advised to call the plumbing company who installed it as the part may still be under warranty. It would have been nice if this Q&A happened during the appointment call vs. having me pay $84 to have no work performed. I will use SE for HVAC, but per SE advice will use plumbing at the previous provider."

"The service tech did all the required checks & was helpful in explaining my system."

"Very courteous and knowledgeable"

"Did a very good job."

"Excellent customer service, the technicians were on time."

"Plumber showed up on time. He was very professional. Courteous and personable. Took care of the flush of my water heater and explained to me why and how he was doing it. Very satisfied."

"Very knowledgeable. Very efficiently changed my gas pipe that was frozen. Cleanliness and very professional."

"Ethan was very agreeable to putting 6 40lb bags of salt in the basement. Not knowing there was really no room and so Said just call when your low."

"We were a bit disappointed that the tech did not review before service what they were planning and ask if we wanted to change the UV bulbs in our 2 furnaces- since they knew we had the units. This came up after they were finished and about to leave, Plus they did not have the bulbs (just one) with them. This is part of our of service, Also there was a slight accident from their wet/dry shop vac on our white carpet. Although Jacob attempted to clean up with the vac- he did not let us know it happened- we just happened to check in when he saw us. He had to use our cleaning solution which was not enough. He said he would call the service manager- Keith and that Keith would call me that day to figure out how to take care of the mess. Keith did not call- I had to chase him down. It was not easy- I preferred a local carpet cleaner to fix the stains. It was stressful to figure our how I would get reimbursed and not that easy to work with- we finally figured it out- and probably it cost you less for our cleaner to fix it than yours- and I was able to get ours out in 2 days. Accidents happen, but it is important for the tech to immediately alert the customer and then the follow up should happen as promised. Before they left they talked about a new humidifier unit that is available-- very fast- like they were anxious to get on to the next. Warren kept pushing the most expensive program and not describing the new unit, It took several emails for them to send us information about the unit, This is the first time techs (not Jacob but Warren) was pushy about the service plan. We already have the 35.00/month plan."

"the new furnace is working! They did what they said they would do and accommodated by schedule. I also appreciated the use of space heaters in the interim."

"He checked everything"

"Gr8 Service"

"We were very satisfied> Ira did an amazing job, was very professional & so very kind."

"the technicians were very through, detailed and curteous.."

"On time. Thorough."

"Ethan did a thorough job and looked at all our plumbing fixtues and offered some tips to help us"

"Gary worked with me to find an convenient appointment time. He provided me with expert and creative solutions that would meet my needs. Pricing is the issue with the proposal options provided. The proposed solutions are as much 1.8 times the price for the same installed Lennox solution from other vendors, and I'm unwilling to pay that sort of premium."

"One day after service my complete system quit working."

"Courteous, professional technician that answered questions fully and explained recommendations to service our systems."

"Ethan was very careful of Property and through in His Service"

"very polite and informative"

"Analysis. I thought a wall would have to be opened, After a bit of research he proved otherwise"

"The inspection seemed thorough while the inspector was focused on the task."

"good service"

"Service provided was excellent and completed in a timely fashion."

"The technician was very helpful and explained what he was doing very clearly. He was on time. He was thorough in his job in checking off all that he needed to do!"

"I think these service calls every six months are merely calculated to be sales promotions that I have to pay for!"

"Zach, the technician, called when he was en route to my home. He was professional, courteous and knowledgeable."

"Jesus is the best! Hes so nice and polite. He explains everything so well."

"The technician "hit the ground running" and gave us a complete review and service. We received the thorough assessment report promptly,"

"The technician was helpful but I need to think through whether or not to do the $1000 worth of repairs."

"Great person"

"There was an error made on initial appointment from the customer service representative, otherwise the rating would be a 10. Service techs, Anthony and Josh, recovered from the error (not of their making) and took care of me."

"He did a good job and no problems"

"The technician called at 11 am saying that he would be over in half hour. I waited until 5:30 pm. I called the office twice, was told he was on his way. Apparently, there was a medical emergency of some kind; however, I was not pleased waiting for that long."

"Prompt, professional, patient & they tried everything possible to help resolve our issue. Mainly ended up giving advise & educated us regarding our old furnace including the benefits of upgrading."

"Ethan was very professional and courteous"

"Helpful answering questions Efficient"

"He was sure of of what he was to accomplish; asked if I had any questions."

"Your technician Kenneth did an excellent job explaining his findings to me and answering all my questions - very professional and much appreciated."

"Technicians (DJ and Jennifer) were on time and thoroughly explained what they were doing and my options for optimizing my unit's life. Friendly and helpful."

"Prompt Service, Clear Explanations"

"He was on time, completed the job efficiently and explained the results clearly and gave me written notes to pass on to my son who does routine interim maintenance on my heating system. He also was able to give me a price on another job I need done, and arrange a date and time for that service."

"Tech did not seem to want to spray out the outside unit. Did not want to change filter and just told me to order one online and do it myself. Spent most of the time trying to sell me additional services. (Plumbing, hot water, dehumidifier, even the service contract which I ready have). I felt like it was a sales call instead of a service call. He told me if I had a service contract that I wouldnt have to pay for the filter. The entire experience was very disappointing!"

"Friendly and very knowledgeable"

"He was very polite and explained things. Hopefully when it's a/c time, we'll still be happy."

"The team was neat and efficient. They did not leave a mess."

"In the past theyve washed off the screen on the outdoor unit. I prefer it being cleaned."

"Very thorough, knew the product very well especially the complex programing of the furnace and the outdoor compressor for the A/C unit."

"Jesus listened to my concerns and seemed very efficient."

"Both techs were pleasant/enjoyable and competent."

"Prompt, courteous, professional service. Did a good job answering questions."

"Polite. Efficient. Very clear explanations."

"Anthony is very knowledgeable for his years of experience he takes the time to explain in simple terms what he's doing, what he finds and his recommendations. He is very pleasant and professional. He represents the company very well. Anthony is someone your company should invest in as he is someone that will make a difference."

"Kenneth was very knowledgeable, respectful, professional and efficient."

"The tech arrived in the last 5 minutes of my allotted 2 hour window and then it took 3.5 hours to do the service check. This was much more time then I had planned for. Otherwise the tech did a great job and even did some double checks and re-evaluation when I had questions at the end."

"Knowledgeable, efficient and professional"

"Outstanding customer service"

"Technicon was very knowledgeable and able to answer any and all questions we had. He was very pleasant and courteous."

"Crew very professional and friendly as well as communicative. I too found after investigating their work, it was done to meet my expectations and my satisfaction."

"Anthony and his helper were very professional."

"Nothing is perfect"

"Excellent spring tuneup"

"They worked quickly and cleaned up after"

"Very friendly and on time"

"Thorough process. Clear explanation."

"It was fast, clean."

"Chris was friendly"

"Job done well and efficiently"

"Very professional and explain the whole process."

"Ira has been our rep for several years now and is always very informative as to the condition of our AC, Furnace, and Humidifier."

"friendly, provided helpful information, very thorough"

"I understand it was cold outside but very little if any attention was done to the outside A/C. I indicated there was a hose available. Previously the A/C was thoroughly cleaned. Next time I will not schedule appt until warmer outdoor weather."

"Tech was prompt and professional"

"Because Ira was very thorough and professional in his explanations for air conditioner and water tank"

"Professional and punctual. Both technicians gave value add customer service. Very upfront with estimate. Both Technicians knew their jobs and how to get the job completed."

"They cleaned up my system, took there time making sure everything was right and discovered everything that could be improved."

"He was very polite and kept me informed about the high pressure procedure and how it worked."

"He did not cease to look for items that were not up to snuff. He seemed to know the high tech thermostat quite well."

"Great service"

"Problem solved and in timely manner"

"Anthony was courteous, friendly, and knowledgeable"

"All tasks were completed satisfactorily."

"DJ Did a phenomenal job as always!! Jennifer did an awesome job while here as well!! ??"

"Very dissatisfied with customer service not truly listing us as a priority call. Our tech was a 9 - very polite and good communication skills."

"Appt. went smoothly. No issues. Tech was pleasant and knew what he was doing. He got his work done and I was able to continue with mine."

"Our technician was very professional, and friendly. He discovered a problem with our heating system and fixed it."

"Christopher was very polite and explained the problem with my furnace"

"Came when they said they would. Did their job and cleaned up after. Great job."

"The service expert was efficient"

"Ira is always friendly, efficient & knowledgeable"

"Service techs appeared well qualified and were very cordial and thorough"

"They were on time, friendly, inspected as they said they would do."

"Opened my furnace filter, left the dirty filter and the box from the new filter in the middle of the floor."

"Professional employees who make excellent recommendations."

"I felt that I was just trying to be up sold and I didnt feel the issue was actually being diagnosed. All suggested fixes were band aids until the next issue is discovered. When I asked about operation and maintenance of our boiler system, I was just told to call them for service."

"The problem was addressed over multiple days and was resolved completely."

"Very smart efficient installers. Helped setup internet thermostat connection."

"The technician was great I was told He would be here in 2 hours It turned out to be over 24 hours Spent the whole day waitinbg"

"Professional, courteous and timely."

"Both tech and rep were very informative and helpful."

"Very polite and engaged interaction"

"Technician was very friendly, prompt, and professional."

"Ira exhibited complete professionalism!"

"My heat was out and they put me on a priority list and came out within a couple of hours."

"Although Gary was kind and listen to to us to understand what are needs were, we never heard back from him in regards to a quote for geothermal heating and cooling"

"The technician handled the repair quickly and to my satisfaction. It was considerate of the company not to charge me for this repair."

"They told me exactly what they were doing , and were very informative !"

"Friendly, knowledgeable staff"

"polite, on time, and very thorough"

"on time very polite did a great job."

"service provider was courteous answered all questions, kept work area clean."

"The two that came were so very professional very nice and also help me understand a lot that was going on. They were amazing and if I ever have issues I would love to have them come and do the work."

"Very happy with the system. Ira is an excellent ambassador for your company!"

"On time and explained in detail the services"

"The young man was on time. He was efficient , courteous, and very pleasant."

"They were on time and respectful and explained to me what they were going to do"

"Tech came back to complete repair after we left for appointment. Charge was minimal, however he left without the check I wrote."

"Very helpful. Easy to talk to. Offerred great advice."

"I was told by my son-in-law that he had to ask the service man to install a new filter, it was not offered"