Broad Ripple Service Experts Reviews

"Friendly, and on time"

"Knowledge technician Explained findings and options"

"He was super helpful and friendly"

"Tim was excellent to work with. Great guy and great service. He was here for two units and spent adequate time completing his service to ensure satisfactory. Tim's service was excellent."

"On time, polite"

"Anthony is very good"

"We feel more comfortable with a technician who has been with your company a while."

"Polite, did check-up competently ."

"easy to make appointment from phone call; notifications of upcoming appointment were communicated in a timely manner, appointment was within the timeframe promised, Jacob called when he was 20 minutes away, Jacob was courteous and professional throughout the appointment"

"On time. Good service. Friendly and knowledgeable."

"Ira is always professional and takes great care to explain what he is doing."

"The tech was good and called in to follow up to male sure"

"I feel as if the service technician to come out or not prepared to help me understand the recommendations they make. Its fine to say that my equipment is below your recommended standard but its another thing to put that into a context where I can make a decision as to whether I want to make a repair now or to wait. The technician recommended two repairs. These repairs were quite expensive and it was very difficult for me to understand what he was trying to tell me. The technician to come out for service calls seem to be very new and I have to wonder how much time they have really spent doing the work they come out to do."

"Because your tech is kind and considerate"

"Technician had serviced at my home in the past I have confidence in him I can't remember his name he went by initials"

"He was here on time and polite"

"very friendly."

"The summer service was performed when the outside temperature was near 40 degrees. ? Logic of company.The access panel not reinstalled before leaving."

"Did a thorough checkup and explained this very well"

"ON TIME"

"Problem seems resolved"

"fast, friendly & efficient"

"The technician was here almost 3 and a half hours and the new thermostat did not work, so I ended up with the one I started with. And today, 2 days later, I have no heat and have been waiting for a technician since 8 am."

"Would prefer a more specific time window and estimate of evaluation. 3 hours was a very broad time frame and it only took about 20 minutes. Worker's electronic tool died, and back up was nearly dead too. It worked out okay, but could have been a big problem."

"J.D. was efficient, highly skilled, and extremely pleasant to work with."

"Good service"

"Very professional"

"He was very informative about the options to the problem that was occurring."

"Your rep Anthony was courteous . And competent"

"JR did a great job."

"The technician was very friendly and efficient."

"Gabe was on time and called me well in advance to let me know he was on his way."

"When I request first appointment of day, it would be great to closer on the early end rather than later. Still was in the window just a suggestion"

"This wasn't the first time we had to have a technician come back to fix something that went wrong with our check up"

"Very prompt and friendly . Answered my questions and put up smoke detectors."

"The guys who come are always nice and friendly Get the job done and are respectful ."

"friendly and polite technicians"

"Tech was prompt and very professional."

"Checked everything and explained what they did."

"Arrived promptly and did efficient work."

"Great guy"

"Great efficient service. Technician friendly and respectful"

"He was actually early, and there were two of them."

"Quick response, same day fixed, no hassle or upsell pressure tactics"

"Out of the box thinking to help reduce pipe noise in attic."

"Its seemed very efficient."

"professional, polite, knowledgeable"

"Still dont have my thermostat thats on back order months after installing furnace. Which means the AC will not work or even power on. The humidifier also will not work and wasnt even completely installed. Absolutely no word from anyone about this. Yet if my payment is late I get a phone call every single day. Im about to tear the furnace out and throw it through the front window of your office"

"Our techs arrived earlier than expected and provided a detailed explanation of the issues and the solutions."

"he did a clean and neat job"

"on time, explained what was done and mentioned secondary solutions"

"Svin explained everything to me, was very professional & courteous."

"Professional, knowledgeable plumber"

"past experience"

"After 3 trips to get everything working correctly, he was very persistent. Appreciated his hard work."

"Great service person!"

"on time (actually early), cordial, competent"

"Pleased with service. Thank you for wearing a mask when around me."

"The technicians were polite, respectful, friendly and knew what they were doing, BUT, it's the furnace. With the problems we've had since this was installed, we'll probably never have another Lennox. Neighbors were curious about number of visits and said they'd never use either."

"I've been a customer a long time. Just wanted a quote/ballpark to replace the water a water heater. Had to schedule an appointment, have a plumber come out and spend about 5 minutes and we were done!!"

"Very satisfied, on time and friendly."

"He was very efficient and very kind in helping me and explaining the modes on the thermostat."

"Timely, efficient and professional"

"Ira was telling me what he was doing."

"Very pleasant fellow."

"They were efficient, courteous, and took care of me well."

"service was fine but he said he was going to leave to get the water panel for our humidifier and come back to install but never came back"

"Evan was very polite and explained things to us."

"They were quick to find problem and fixed it."

"Prompt, no disruption, thorough, great diagnostic summary."

"There was a mishap during my attic insulation visit but the team worked quickly to resolve the issue. Prior to my visit, I had a virtual appointment to talk about what I wanted. Unfortunately, there were a lot of details missing causing some last minute changes when the team arrived to place the insulation. I still had decking in place in the attic and was not informed it would need to be removed. When the insulation team left, the window used during install was not locked and clean up from where the ceiling was damaged was not complete."

"No call, never showed up. Have been trying to get this work done for 2 days for our tenant but not having much luck. The lack of time window means my renter stayed home all day/night yesterday, only to have no communication or service."

"He was very nice and polite. Didnt even have to ask to put booties on he had them out when I was opening the door."

"Technician didnt replace the filters"

"Vêry professional"

"Tech appeared to be knowledgeable thorough and frkendly"

"Tech Explained well n good customer service skills"

"Overall, we are Highly Satisfied with the Broad Ripple Service Experts Team Service. The install team showed up on time, was very efficient and timely with their install. As of this time we are Highly satisfied with the product. The one concern is when Nick sold us on this product I asked if the product would take up the same footprint as the existing unit. He assured me it would. Unfortunately, when the team did the install they moved the existing gas line over approx. 6 in in front of my water heater. I stated my concern to the installer, (Adam and Bill). They felt that a plumber would possibly be able to shimmy a water heater in and out of the space if he is a good plumber. I don't understand why the gas line had to be moved in the first place but I'm concerned this will be my problem if I need to replace my existing water heater. Secondly, when Nick and Keith came on the initial service call I told them the office person informed me the $99 service charge would be waived when I established or renewed our Advantage program. She stated I could do this with the technician, which I did. However, Keith informed me he had to charge us the $99 service charge but it would be refunded to my credit card. I received the receipt for the charge but not sure I will get anything about the refund."

"Jacob was thorough and took the time to discuss what he was doing."

"On time, courteous service. Technician didnt have the filter on the truck but was able to get it quickly from Lennox & installed it."

"Took his time to make sure everything was working properly. We thank him very much for doing that!"

"I'm sorry I don't know the African American technician by name but he was courteous, competent and very thorough. He flushed our tankless water heater and answered every question to my complete satisfaction."

"strictly work - no sales chatter"

"Tech was on-time courteous and professional"

"Gabe is a great kid and very conscientious."

"We've always been very happy with Ira...."

"Jacob and Winston were efficient, pleasant and tidy. They clearly explained the status of my air conditioner's needs."

"On time professional service and technicians"

"friendly an nice worker, but price of fix ($423.00)seems way high for the work that was done. Work took less than a 1/2 hour to dig a 12 inch hole and replace a coupling on a pvc pipe, and then put dirt back over the pipe."

"The service was provided in a very efficient manner."

"the situation was quickly identified and the technicians were equipped to handle it."

"Ira was very couteous and professional. Appeared to be very knowledgable and thorough. Very good explanation concerning status of equipment"

"Your man said it would cost me $400.00 to replace a 3/4x12" water heater connecter pipe. I told him to leave. Went to Lowe's got pipe for $10.18 ,lossened 2 nuts ,replaced pipe , tightened 2 bolts. 10mins."

"The technician was knowledgeable and provided satisfactory service."

"2 servicemen came out, and one was in lead and he did a great job and knew what he was doing"

"Everything went well."

"The technicians seemed very confident in their opinions of my problem and the were friendly and polite."

"Masks were not worn the whole time by the installer. Times I was told anyone would be there was never met."

"2 months waiting for a thermostat my AC doesnt work without it and the humidifier doesnt work either without it yet here I am paying the full price"

"The plumber was very nice and professional. I was told when I made the appt that I could use a $50 discount for the service call. That was not the case. The wrong address was also given for the call."

"Very thorough"

"Very professional got the job done!"

"The technicians/sales who diagnosed my furnace problems were very professional and courteous. The installers for my new unit were very professional and took extra measures to install it correctly, even in the frigid temps. During installation of one of my thermostats, the younger technician (high school) did not properly ensure the power was cut to the furnace and shorted out a fuse in the furnace. He checked the fuse box and turned off the breaker, but I encouraged him to double-check that the circuit is off because the breaker box is hand written and I never trust those. The house is old and many people have worked on it throughout the years, so it is not good practice to rely on the handwritten circuit labels in the breaker box. Sure enough, I have multiple breakers labeled furnace and I dont think he switched the correct one. I appreciate and would encourage high school apprenticeships (I did one in high school as well!), but i would encourage the senior technician to help double check the correct breaker is off because if he was working on something other than the low voltage thermostat, it could have been a lot worse. At any rate, the technicians who came out the next day to diagnose the bad fuse and fix my furnace were fantastic. I believe they were Evan and Anthony. Anthony was particularly excellent in his work and helped me understand everything about my furnace."

"Work 100% finished by 1PM. Totally professional install, everything level & well mounted. Heat running and I love it."

"The day the technician performed the semi-annual maitenance, the weather was very cold. He easily could have cancelled, but he did not."

"Technician diagnosed problem as being in my Nest thermostat and not in my system. He showed me how to fix myself if it happens again"

"I didnt have to wait too long for the technician to arrive, and when he got here, he diagnosed and fixed the problem quickly. He was friendly and knowledgeable."

"Prompt good service"

"The technician was extremely professional."

"Courteous, efficient, and I didnt have to ask him to put his mask on."

"Ira arrived within the window and did the work quickly"

"Very friendly and knowledgeable."

"Justin Turner was very helpful in getting a furnace replaced in a timely manner."

"Just had ducts cleaned by your people in July 2020, he recommended cleaning, really?"

"Ira was thorough, informative, and not pushy. I appreciated his style."

"Keith was very nice, knowledgeable and explained things to me."

"The first two fellows who came didn't solve our problem but said that's how it was between the furnace and the Nest thermostat. I was not satisfied and called back. The Manager sent Keith who solved our problem. He is certainly an asset to your company and I hope you compensate him accordingly. Please note my comments are about Keith, not the guys who came before as they certainly ddn't solve our problem."

"All went well."

"MY HEATER STOPPED WORKING"

"Very helpful. To the point. Honest. Timely."

"Workman arrived and was knowledgeable to fix my plumbing issue."

"He was quiet, friendly, and efficient."

"Pleased. Team that visited had good information, were friendly and approachable and used good humor."

"Customer friendly"

"They came the day I called to check on my furnace, and located the problems."

"The men were courteous and did a good job and were concerned about making sure my furnace continue to work"

"He was on time and seemed pleasant and knowledgeable."

"This is a trouble free program. My technician was wonderful"

"They were quick, efficient and respectful of the house. Theyhad to overcome some difficult situations not to mention having to work outside on an extremely cold day."

"Prompt arrival as notified. Inspections and service completed Quickly and and understandably."

"Tech was knowledgeable"

"Super thorough and professional"

"Jacob went above and beyond to complete the job."

"Anthony came out and fixed the problem so it would run overrnight and came back the next day with the part to fix it permanently. He i very courteous and cares about what he is doing"

"Jacob and Anthony figured out the problem, frigid weather, weekend"

"You had to come back twice but the problem was fixed and your staff was very professional and friendly."

"On the bathtub drain the repairmen used a rubber hose to replace the plastic pipe without consulting with the owner. The piping would have a longer life had it been used. Also, a receipt was promised via email which I never received."

"Fast friendly service"

"Spoke with Richard on phone, explain our issue with furnaces. He made arrangements for technition to come out and research the problem of the leak."

"Showed up early and got the job done quickly"

"p4rofessional, courteous, explained things"

"Estimate had price only, no mention of equipment to purchase, or method of instillation needed nor any other information that could be pertinent to requested installation... shocked really. I am to give you $6k and sit back and wonder what happens next..... what a disappointment."

"Great and thorough cleaning. Techs were friendly and knowledgeable."

"Broad Ripple and their technicians provide professional and courteous service."

"I appreciated the fact that I could get someone to come out to my home to quote a split and traditional system in a timely manner. Unfortunately its been a week and no quotes received; consequently I had another company quote one day and install the next"

"Our annual service agreement afforded us priority scheduling and Jacob quickly assessed and fixed our issue."

"Clogged drain no longer clogged."

"Tech arrived on time. Completed work. Explained everything when he was done."

"Excellent professional service always provided. Thanks!"

"Good communication - from office and technician -re. my appointment. I appreciated that the technician donned shoe covers and a face mask, before entering my house. Technician was punctual and efficient. Technician answered many of my questions well, but he was unable to provide to me information about a matter that is important to me, the energy efficiency specifications of the water heater that your company would install."

"Very professional"

"Very dissatisfied with a $418 dollar repair with approximately $20 in parts??? $400 an hour for labor??? I also had to call the technician back in to tighten up a loose bolt before he could leave. Repair looked cheap and not the quality you'd expect for the cost. I'm not happy and certainly not assured that this is a permanent fix for me. I didn't feel very confident in your technician's experience level either, and this isn't the first time I've had that from your company."

"I found a very helpful service representative."

"He explained what he was doing. He listened to my questions and answered them. He fixed the problem. *******This has nothing to do with the tech. I am STILL waiting for a copy of the contract. PLEASE send to me ASAP, I have been asking for this since May."

"The REP talk to me and told me what he was doing."

"The young man did a wonderful job. Got done quickly, explained what had caused the problem, and how to keep it from happening again in the future."

"You found a problem and fixed it quickly and with a fair price."

"My dehumidifier has been leaking for some time. As part of my regular service inspection the first technician addressed the issue by removing debris from the condensate pump. The dehumidifier continued to leak,On a follow up call later last week, the technician said that the pump had failed and replaced it that day.That problem, and a related software issue, was resolved satisfactorily."

"Responded quickly. Gave good advice."

"Prompt, knowledgable, well equipped, did all necessary repairs and updates."

"Bryce was great! The techs could have done a better job of cleanup. They left some sheet metal screws on the floor of our basement and left without showing the work done and if we had any questions. Weve been with BR Heating a long time and will continue to do so. Its just the finish could have been better after we committed to thousands of dollars for the advantage program."

"Good communication from the tech before and during the appointment and very appreciative that they both wore masks and social distanced."

"Bryce was very professional.He explained everything to me. Gave me estimates and explained the breakdown."

"He was nice and polite, listened to concerns of wanting water softener and gave me information on it."

"Very professional explaining things well."

"Very nice man and pleasant. Very knowledgeable about his products."

"Ira is very knowledgeable and always knows what needs to be done."

"Had to come back because the person that came in December for my inspection did not do their job properly."

"Technician Keith has went above and beyond in helping me get my issue fixed."

"efficient knowledgeable and friendly"

"Greg was very knowledgeable"

"Fixed the problem fast"

"Anthony and his partner were awesome to work with and explain everything that was going on with the furnace. We were there last call of the day and we did not feel like they were rushed to get done. They took their time to fix the problem and we loved talking with them."

"Very thorough and condition of furnace explained well. Presented several solutions."

"Service professionals was on time and very friendly. He went right to work and quickly fixed the problem. Couldn't ask for more in this situation."

"Tech very knowledgeable repaired it quickly"

"Tech was on time and very friendly."

"The pair of tecs were respectful of our residence, did their work well, and fixed the issue with our system. We were pleased."

"Excellent service"

"Professional, courteous, knowledgeable, problem solvers, punctual"

"After Mike/crew put down new flooring (water damage due to improper installation) We found that he had cracked a piece of the bathroom tile & a couple spots where the flooring was chipped! Took almost 7-8 months to complete post installation!"

"THEY KNEW WHAT THEY WERE DOING / YOUR ANSWERING SERVICE SUCKS"

"The man who came to my house was very efficient. He explained everything and was very polite."

"Keith was very patient and kind and answered all of my questions and did a good job."

"Anthony is extremely knowledgeable and professional. We will continue to request him for all service calls because he's so friendly and trustworthy as well. Nancy and John Dury"

"Both technicians were very knowledgeable and answered all of my questions. They informed us of the condition of our furnace, and we were delighted to have our heat restored."

"Keith was courteous and took the time to explain the differences between the different models."

"Tech went right to work"

"The technician was very professional and honest"

"Very courteous and professional"

"Greg did a great job. One Problem was scheduling. I was scheduled for 2/15/2020 at 4pm and no one showed. She originaly said the Thursday which was the 10th and not the 4th of next week. Greg did great service."

"Quoted a costly repair got a second opinion that was very different. I realize every company needs to make a profit but I feel I was misinformed."

"Greg told me that a receipt would be emailed to me. As of this moment, we have never received the receipt. Integrity is paramount and something that I will in mind when future needs arise."

"They were very thorough, kind and considerate during the whole process of selling me a new furnace and water heater and through the installation process too."

"Anthony provided great customer service...was able to resolve my problem. He provided answers to my questions; was professional, knowledgeable and very polite."

"Efficient and communication was good."

"Were on time, professional and personable communicated well and the Team appeared as though they enjoyed their jobs and working with each other"

"Came same day I called. Very polite & helpful"

"He solved the problem."

"We had 2 new bathroom faucets that had small leaks. One was fixed with a small plastic ring the other he said it was a defect in the bowl. The first time he was out he left and just got down the road and I call and was told he would come back the next day and he did but couldn't fix. We paid him a $182, the first day and $284. $466 is not fair. We have had the aircondition and furnance check program for years and haven't had any problems.The rest of these question have nothing to do with our problem."

"Mostly satisfied but needed more instruction on how to contact Duke Energy to receive credit on air condition component. According to their website Service Experts needs to fill out the form. Will contact you tomorrow to discuss."

"knew what they were doing"

"Right on time, got to work."

"Arrived on time. Diagnosed problem quickly. Problem was less serious than I thought. Saved money because of his knowledge."

"He fixed my problem!"

"Anthony was courteous and helpful. He answered the many questions we had about our furnace and its future. We will request him again next time!"

"Ethan explained the heating system and offered ideas to improve on heat retention"

"Jack did a great job diagnosing the problem and figuring out the solution!"

"Winston is like able and thorough. We discussed options and Mtnce programs, and he knows his product."

"Very courteous, everyone wore a mask."

"The technicians diagnosed an issue with a radiator that was not the radiator we had problems with. They told us they would follow up because the only option was to buy a new radiator. I had a second company come and look at the issue and it turns out the issue was the valve on the malfunctioning radio just wasn't open so the solution was as easy as turning a knob. Additionally, I was charged $66 for this visit when I was told it would be free because we have the annual service contract."

"Great info. Freindly. Quick. Met all needs"

"Quick and efficient"

"Very professional and all the needs for the covid even the shoe covers very knowledgeable & very professional"

"He was very nice and polite. Took good pictures and explained to me what was wrong in a very thorough way. He offered buying another furnace but was not pushy which was nice."

"Very professional"

"Been using Broad Ripple for over 30 years have always gotten great service."

"Jacob was friendly, efficient and fixed our issue quickly. The whole process of calling and getting someone out was easy and didn't take long at all."

"Checked Everything Out-Doing This With Just A Flashlight being held since it was night, Commendable!!"

"Ira was patient and took time to explain things to me. Very thorough and professional."

"Provided good info for corrective repairs that should be made. No push to sell additional parts or services, other than annual inspection contract."

"Confident in technology skills."

"Arrived earlier than I expected, which was fantastic. Very polite and respectful. Spent a lot of time explaining the situation to me in an easily understood manner. Thorough job with respect to the needed repairs."

"Issue wasn't resolved due to necessary equipment being out of service"

"The three technicians were very friendly and extremely efficient. I was especially happy they cleaned everything up so well when they left. Im sorry I only remember Davids name."

"Ira answered al my questions and was very helpful. He repositioned my refrigerator properly."

"The consultant was very specific on what exactly would need to be done nor on the price involved. The quote he verbally offered was about $750 more than what it cost for another plumber to address the problem, after a detailed explanation of what needed done."

"He corrected a servicing error on our humidifer from last fall and did an excellent job overall of servicing the furnace."

"Everything done quickly and correctly."

"Jacob is a very good service advisor. We have asked for him since we have lived here and we had him when we lived in our house at 8760 Washington Blvd. W. Dr. He looks at all defects and gives his advice on all aspects. We wish that he continues with you in the Service Dept."

"Evan was fantastic - very professional and informative."

"Ira was courteous and efficient."

"They did a great job and took all the precautions. Gave me good tips, but were not pushy."

"Technicians were very professional, knowledgeable, and polite."

"The tech did not even know what he was coming to work on. And once I explained the problem, very little was done to resolve the problem. I ended up figuring it out myself. Loose wire terminal."

"Tech was efficient and got the inspection done in good time."

"Ira is very pleasant, quick, knows not to let the cats out and stopped the funny humming noise made by the furnace. What more can we ask for?"

"JD was polite & professional, and provided advice & tips and explained everything as he went along."

"Professional and timely"

"The service men left me with a slow leak."

"Main water valve cover was not replaced, leaving an opening in the yard. Very dangerous."

"GREAT JOB"

"Great customer service!"

"Tech was personable, polite and performed his work quickly and effectively."

"very thorough"

"Anthony was very professional and friendly. Extremely knowledgeable as well."

"Ira is a good man and tech, but he didn't reinstall the safety switch properly so the furnace did not work the next day. Nobody is perfect. I don't understand why you send a service adviser (but really a salesman) along on these PM service calls. It is not necessary or appreciated."

"Failed to change furnace filter. Left thermostat set to 75 degrees."

"Very nice young man"

"Very informative and willing to answer any questions."

"Honesty"

"Very professional Tech"

"Technician was helpful with the minor issues I had!"

"I called for resolution of a furnace pilot light issue. While this issue was resolved the technician took it upon himself to run a Carbon Monoxide test apparently in an attempt to sell me a new furnace. This is one of my rental properties and while my Tenant was present during the repair I was not. The technician told me that because he registered 2 PPM of Carbon Monoxide that he could not leave the furnace running AND that I needed a new furnace. The technician shared this information (2 PPM) with my Tenant which sent her into a panic and therefore I'm stuck buying a new furnace even though I don't need one! Upon my own research I found via the EPA website that homes without a Gas Furnace have an average 5 PPM."

"The tech seemed to do the job quickly and efficiently. He also discussed with me what he had done and informed me of the benefits of adding A/C to my house."

"On time , polite"

"The problem turned out to be minor, and it was a quick fix."

"The service was excellent & professional, thanks ?? great job guys."

"Tech was very interested in my issue and competent enough to determine what needed to be done."

"Very considerate gentlemen, straightforward and responsive to my concerns."

"Thorough, professional, explained the results"

"Courteous Wore mask and took Covid seriously"

"Went over system findings and made recommendations?"

"Thorough check of our system"

"Thorough seasonal maintenance and assessment"

"Broad Ripple has been a pleasure to work with - very professional, great communication with quick response, & dependable."

"David was very quick to explain all aspects of the steps he would be taking to clean my ducts. He methodically went from room to room, and followed by cleaning up the residue at the registers and returns."

"Kind courteous knowledgeable"

"Ira is always very professional and does an outstanding job! We appreciate the great job he does."

"Technician was on time, friendly, efficient and professional."

"Gregg had good knowledge and told me exactly what was wrong. The suggestive sales was a bit to much for me."

"Not sure he really checked system too thoroughly."

"Questions answered..."

"He was prompt courteous and did what was expected"