Broad Ripple Service Experts Reviews

"Arrived on time and explained everything they did."

"Technician was friendly, and on time"

"Service technician, Kaheal, was excellent."

"Waited 11 hrs for service then was told by multiple reps on the phone that this would be a free visit because we were still under warranty and then after he came he said no he wants $99 for the visit. Upsetting!"

"Salesman was very professional. Spent a long time helping me decide what specifically my Heating and A/C needs were. Old unit in my house was over 30 years old. It was past time for full replacement. They installed my new equipment the very next day. Jamie and his crew were hard working and very professional also. I highly recommend Broad Ripple Heating and Air Conditioning. Thanks Everyone! Evelyn Whitton Indianapolis, IN"

"Very courteous and efficient"

"The 2 men inspected our heating & A/C needs; spent considerable time. Found a need and will come back to finish the owk."

"Efficient work Good explanation of the cleaning process"

"Technician was using electrical tape instead of replacing the screws he took out and I happened to notice. He put screws in then."

"They left A/C not working."

"The service people were on time and did a thorough job of inspecting my furnace."

"No problems"

"The technician called to inform us that he was ahead of schedule and would at my home earlier than the appointment. He arrived early and performed all tasks in a timely manner."

"First of all, my service appointment was scheduled because I received a courtesy call from Broad Ripple H&C. My last service provider discontinued that practice. It sounds like a little thing but I find it very helpful. On the day of service, the Service Tech, Ira, arrived as scheduled, listened to my concerns about our system before even starting any work, explained what he was going to be doing and answered my questions clearly making sure I understood, he did shy away from providing his opinion when asked, and he even left to pick up parts he did have stocked on the truck to make sure everything was done before wrapping up. He went over what he did and what he found through the process. When I elected to have something added to our service he immediately checked to see if he had time to complete the task that day. When he found out that he didn't he made sure a return visit was scheduled at a time convenient for us before leaving. This is the kind of service I hope for when we switched to Broad Ripple H&C several years ago and we have not been disappointed."

"Jesus followed through with everything on time as promised. He was careful to explain everything clearly"

"Great service"

"I received excellent skilled service, both men were very nice and professional. My only concern was the cost, prices are high every where, I was not impressed with those prices. I did not think I was getting a great value. However your people did an amazing job across the board. I liked working with your professionals enough to pay the price. Peace"

"The service provided by the technicians was great, but the pricing was too highprobably 50% higher than what I would consider competitive. But I needed the work done and felt stuck just to accept the high charge. (The rate was shown to me in the book, so the tech handled this appropriately.)"

"Good"

"The men did a good job of checking my furnace."

"Very good explaining the problem"

"Kaheal was through and thoughtful. Answered questions and explained everything."

"Extremely pleasant to deal with every step of the way."

"Ease of use and excellent customer service."

"Courteous"

"they do there job"

"Some of the best work we've had!"

"Friendly guys, explained their review of our furnace clearly"

"He was very professional and took time to go over everything"

"I was able to get my issue resolved the day I contacted you. The technicians were very capable, friendly and explained what was going on."

"Josh did an amazing job of figuring out what was wrong and being thorough but fast and clean. He saved us so much money by being able to diagnose this within his first visit"

"I called on a holiday and was told I would have 2 filters left on my front porch the next day. I had a call rather while I was not home. I later had to call again due to the filters not being left. I was told that the person I spoke with did not work with their "schedule" ? That should be changed, or explained."

"Excellent service, friendly and knowledgeable techs."

"Ira was very courteous, on time and explained everything to me while insuring that I understood. He completed the task and left everything in the work area clean."

"Very professional. Arrived early. Answered our questions."

"Technician was polite, professional and efficient"

"Called before arriving, friendly knowledgeable technicians, service performed in a timely manner"

"Great and timely service and very friendly. Good communication!"

"Ethan was very professional, courteous, friendly, and knew what he was doing. It was a pleasure for me to have him in my home. I hope he will be available to come in September 2022 when my current contract expires."

"Professional excellent people skills and efficient."

"The cost was way too high. He was also two hours late"

"They worked hard and got the job done in good time"

"Anthony performed his tests, was efficient, knowledgeable when I asked questions. Always kept mask and plastic shoes on. Someone you should be proud to have as an employee."

"Scott and Anthony were both professional and personable. They were candid and upfront with their information and recommendations."

"Expansion tank has not been installed . Tech wasnt aware of that that item was to be installed. Still waiting to hear from company as to when they will return and finish job."

"Josh is very co operative and helpful."

"When Jacob called to let us know he was on the way- he also told us that Kenneth was with him. Both Jacob and Kenneth were professional- Kenneth did a good job going through the list and explaining charges (we could tell that Kenneth was in training). Thanks"

"Excellent service"

"Excellent, competent, professional, kind technicians. I also appreciated their communication of diagnosis, and that they adhered to your expectations that they wear mask at work site."

"Called as promised and were actually a few minutes early. Friendly and Johnny let me know he was in training. Still along with Ira they were very knowledgeable, went about their work directly and were very focused on performing the maintenaqnce."

"Very Knowledgeable and willing to go to the extra length to fix problem."

"DJ did a fantastic job at our house. We enjoyed working with him. He is consesenous and listens to the customer."

"A storm began just as the tech showed up. He did what he could with the indoors unit and when the storm passed, he finished the job. Perfect!"

"Efficient, fast, friendly"

"Quick and friendly sales and service."

"Knowledgeable and friendly. They also were helpful and completed the repairs quickly"

"I have never had any service AC people conduct such a thorough service. Ira & Johnny took so long that I thought they must have found something wrong, but discovered that is their routine service call. They were both extremely nice guys who were very knowledgeable in their field. The price was also very fair compared to at least one other service in the area. I look forward to doing business with Broad Ripple as long as you continue to do an outstanding job with your competitive pricing."

"He did a very thorough job"

"Did very good on our furnace"

"Competent and courteous techs fixed the problem in a timely manner"

"They worked hard and long in hot attic and hot days"

"Very professional, listened to my concerns, addressed the concerns"

"Thorough & professional."

"Work was done quick and fine. Only problem is I thought they were coming between 12 & 2. Didn't get the call they were enroute until almost 3."

"Polite, knowledgeable, efficient. When he didn't know an answer to my questions, he called in to the office for advice."

"Easy fix. Great communications with Jacob."

"Our service call was for sump pump battery backup not functioning(no lights on charging circuit/device). Josh arrived promptly after a heads-up phone call. I asked how long he has been with SE and he said fairly new but has been in the business for a number of years. He was polite, took appropriate COVID prevention measures and found that the backup and sump pump system had to be replaced. He gave a very thorough explanation and I had some sticker shock when the replacement cost would be close to $3,000. I did some quick comparison shopping and based upon the positive impression he made I went forward with the replacement. He did a fantastic job. Very professional, even suggested using one of our existing pumps as a 3rd backup in the second well since the replacement was a combined 2 pump system. Josh was absolutely great, the cost was staggering but Josh's efforts, knowledge and professionalism helped balance the pain of the cost out. As much as anyone could make a pair of sump pump installations look nice, Josh was successful in doing so. Josh certainly represents your company well."

"Reliable and polite"

"Professional and thorough"

"Technicians were great! I only remember one of their names. Ethan and maybe Chris"

"Ryan is efficient and thorough. He showed me the bad pipe he cut out and did a great job putting in a new one."

"Excellent information."

"The tech left the side door to the garage unlocked when he left. There really was no reason for him to use that door."

"Ryan was very informative and thoughtful regarding my toilet issue but did not have the tools such as a drop head auger or camera to complete the diagnostic/resolution. He had to refer me elsewhere."

"Prompt, efficient, knowledgeable, pleasant"

"Punctual, efficient, thorough, clear communication"

"Technician was friendly and efficient"

"Arrived on time, polite, wore mask indoors."

"Tech diagnosed problem quickly- installed parts without incident in a timely manner and was pleasant and neat."

"Went right to work and worked steadily"

"Excellent customer service!"

"Gentlemen were very polite and professional. Explained things to me but didnt pressure me to do what they recommend."

"Courteous, conscientious, and thorough"

"Work was done well & explanation provided."

"Quick response after hours and got us up and running quickly."

"they got the job done, they arrived within the timeframe==at noon--they called to say they were running behind, but the Heat had made me ill--it was totally not working--it had quit 1 day ago--my pets I was worried--at first--the one guy said they would call to schedule --but Jacob stepped in to get the job done--I can't imagine taking my pets to a hotel --because it was Tropical hot --dangerous heat can kill and I am older==I am okay now--but it was so close to hurting my Health--I was so worried--He got it done though--Dangerous hot outside--it needed a new motor--I am happy--but i was getting very SICK."

"Courteous, friendly, and professional in performing service repair."

"Clear and concise"

"This service call was enjoyable. We met, on time to start, reasonable work session, polite and considering, seemingly interested in the work here."

"I was very satisfied with this service visit because the technician (Kahleal) conducted a thorough inspection and explained everything to me very well so that I could make an informed decision as to what needed to be done to keep everything up to par and in good working order."

"Because of the tech. He had a great attitude"

"Technician forgot to reconnect the fan ...so I had to wait a day in 90 degree heat for someone to come and complete the job. I just think someone should have been sent back same day. I called in the afternoon and waited until 10:30 pm and no one called back. When I called in to cancel I was expecting at least "first call in the a.m. NO one came until about 3:00. (which was scheduled 12:00 - 2;00) Fortunately they did call and say they were running late."

"The service provided was satisfactory, I just didn't like the outcome."

"Came when expected and filed an comprehensive check-up on the AC."

"Called ahead, arrived on time fixed everything, explained clearly."

"Professional, friendly, courteous, knowledgeable, willing to answer all questions."

"Jacob & Mike were very professional & knowledgeable and they were able to fix the problem instead of giving me an estimate for the repair."

"I have no complaints."

"He explained everything he was doing. Courteous"

"They wanted to talk about new furnace. I know mine is older. But seemed pushy. He was thorough."

"Professional, timely, informative."

"Service was great and quick"

"They did a great job"

"I called at 730am and a tech was at my house within 3 hours for an emergency call."

"They did good work but didn't clean up after themselves."

"Anthony did a great job explaining the problem our A/C was having and was very polite and professional."

"Very thorough in completing the task. Friendly and knowledgeable technicians."

"Jesus did an excellent job of letting me know the problem with my A/C and how he would get the problem solved to restore cooling. AND HE DID WHAT HE SAID !!"

"They did a great job, but they tracked mud through the house."

"Ira was very knowledgeable and helpful. Couldnt have asked for more!"

"The technicians were very friendly and answered all my questions to the best of their ability. Would have been a 10 except pricing for repairs needed were outrageous."

"Professional."

"They were very informative, respectful and extremely knowledgeable."

"still waiting on thermostat manual from Tylor"

"He arrived when he said he would and was courteous and friendly."

"courteous. helpful. prompt."

"David and his crew did an excellent job."

"Air had been off for 4 days. They got the part and came back to install quickly. They offered options for new systems and warranties and explained clearly. All without being pushy."

"technician changed my pre-programmed schedule on my thermostat. What does a tune up consist of...? He notes that the motor is dirty and vent is dirty. So why doesnt a tune up include a little maintenance?"

"Tech was very clear on our needs"

"Explained everything"

"Shaun and Austin took the time to repair a bad installation from another company. They ran new lines and made the exterior look 100% better."

"good service"

"Both technicians were courteous and professional. Communication was good. Unfortunately, one of the parts needed is on back order; so the replacement of the blower and blade could not be completed. However, unit is still operating, and hopefully parts will come in time."

"Rep said he would email quote but didn't"

"On time, direct and efficient"

"Everything was.done perfect"

"They listened to my concerns and then checked the AC. At the end of the service they gave options for what we might need in the future"

"Anthony is the best.....has been since day one! He's very thorough, knowledgeable and so personable. I will continue to request him for all future service calls. Thank you!"

"Very unprofessional"

"I asked for a quote on my AC unit but he started to give my wife estimates on a water heater! When Im asking for AC service it is not apptto go around looking for more business!"

"Jesus was courteous, quick, and his recommendations were clear."

"The young man was profession and thorough. I would give him a 10 out of 10."

"Job well done!"

"Ethan was very thorough and professional! Mike was also very professional and sat down with me to explain my options for a new furnace/air handler. If you have an excellent service award both of these gentlemen should get it!"

"Very professional and willing to explain and answer all questions."

"Chris the sales person did a great job of explaining the HVAC lease we bought, although it only occurred to me after signing, the question what if I sell my house before the lease expires. He should have brought this question up as well as examples showing my costs, if I do sell."

"I felt this time that I received fair advice and that my options were presented rationally."

"This service tech was the same one who fixed our unit previously. Did a very good job and he was very knowledgeable. The sales representative or adviser was not needed for this service visit. I got the feeling the purpose of these visits was to possibly upgrade my system???"

"The technicians were friendly, quick and efficient"

"These 2 gentlemen were extreme professionals. They left no stone unturned and explained things every step of the way."

"enjoyed discussions with both - they were professional, knowledgeable, and helpful."

"He was friendly and helpful with our questions."

"we were very disappointed after being long time customers, we discovered although we had regular 6 month checkups and had paid monthly service fees, that our furnace filter had not been changed since Dec 2019."

"Anthony's the best!"

"Your on-call tech did not show up as promised and did not call us to reschedule. We waited until 430 AM for him to do either even though I had to work at 8 AM that morning. When I called to check on the no show and the lack of follow up, I was told that the on-call tech reported making a call that never happened bringing into doubt both your service commitment and your integrity"

"He tried to get me the best price he could"

"He was there when he said he was going to be and told us what was wrong and fixed it. Very professional and nice. I am sorry, I don't know his name."

"The technician was very nice and courteous; however, I am not sure he really knows what the problem is. The AC is out and it is very hot in July, and he was very kind to do a kind of work-around to keep the AC on. I guess he is waiting on a part, but we have heard nothing since he was here Monday afternoon and it is now Wednesday afternoon. He said we need a new thermostat (this will be second new one in about 5 years) but I am not sure about that. In any event, I do not know when he (or someone) will be back and I have been trying to be home in case he should call. I can only do that for so long. And maybe we need to get someone else in here to ascertain exactly what the problem is."

"Visit was for an estimate on duct and dryer vent cleaning."

"Lousy service, your technician failed to turn on the exterior fuse leaving me without air conditioning service all weekend, he failed test the temperature of the air following his service to reveal the fuse issue, and he failed to turn my air conditioning back on before leaving and when I returned home after work he left me with this mess and an interior temperature of 74 degrees that by Sunday had risen to 83 degrees, this technician has not been properly trained and is not qualified to do even a system tune up, Im glad I didnt purchase a service plan or the compressor he recommendsd"

"Very quick scheduling and technician on site gave EXCELLENT service. Very friendly and explained things very well."

"Quick easy assessment and estimate. Job completed quickly."

"Always there when you need servuce"

"Courteous"

"Very pleasant guys. Didn't try to hard sell me on anything. Answered all of my questions."

"They were efficient and went about their work seamlessly."

"On time. Professional. Courteous. Explained things well."

"tecnicians were quick and explained things well"

"All 3 gentlemen very professional."

"Arrived within the time period given by the office"

"JD knew when to ask for help and worked steady the whole time"

"He was timely, explained everything clearly and answered all questions thoughly."

"Always on time and goes over every detail on the service"

"Jesus and Mike were extremely professional and quick. Great first impression of the company."

"Very professional"

"Friendly tech fixed problem@"

"Ira was on time,courteous,and knowledgeable. He explained everything he was doing. He even cleaned the outside AC units."

"Jesus was very thorough and did a wonderful job with the semi-annual maintenance trip. He was also very professional and very friendly. He represented your company very well."

"Technician was knowledgeable and efficient"

"Jacob was great!"

"He fixed the air conditioner and it is now much better than when he came."

"Techs done a wonderful job and both were very polite!"

"Jesus was very nice and knowledgeable."

"Jacob solved the problem and communicated well to me my options and what expectations I could have"

"Anthony was very polite, very knowledgeable, and checked every little detail."

"Learned from the repairman yesterday, the maintenace that we pay for on this split unit was not completely done. Hope this went on record so future maintenance visits are more thorough."

"Very professional understood my concern"

"On time, efficient and professional"

"Service seemed effective, tech very personable"

"Excellent job."

"Friendly and knowledgeable personnel."

"Still waiting for a phone call clarifying $100 per year loyalty program one of your techs told us about"

"Very professional Excellent service Fair pricing Would highly recommend"

"I have no problem with the technician. I have a problem with what I have to pay for the little amount of work he did. He checked to see if my air conditioner was cooling properly, checked the capacitor, and changed the filters that I have to supply As far as I saw, he did nothing else. I wish I could get $90 for this little amount of work."

"Greg explained what he was doing, what we needed for better efficiency and gave me the pricing"

"Came back out quickly to unclog a drain line from the AC. Part of earlier maintenance. No charge."

"Greg explained everything, was courteous, and provided a pamphlet with information about new membership options."

"They were very courteous and professional"

"It still makes a noise but Jacob said it's working fine. As long as we're cool, and it's working fine, we can live with the noise."

"service man knew his job and was very nice"

"Ira is a very friendly and knowledgeable technician. He is very efficient with his time. We have confidence in his work."

"Ryan is professional efficient and pleasant. Service was excellent."

"Technician was very courteous and professional. I believe his name was Irah."

"The sales person was professional, friendly and respectful. It was a pleasure to work with him."

"Continued excellence from Ira. Will request him for all maintenance checkups."

"Work was successful, efficient and done in a relaxed and competent manner."

"I had called to schedule the work on 6/9 but when the person didn't show up I called and they clamed there was not an appointment scheduled. I gave them date and name of the person with whom I spoke. They apologized & offered next day but I asked for Friday. That commitment was met."

"Very thorough!!"

"He was polite and did an good job, just what is wanted in a good technician."

"Clean and courteous."

"Greg came out in a very timely manner. Husband and I are both disabled, and we have conditions that make AC a necessity. He was thorough, professional, and explained everything to us perfectly. We couldn't be more pleased with the service!"

"He explained things well and was friendly and helpful"

"The tech came earlier than expected which was a bonus. He did the job I wanted done. Was courteous, neat in appearance and leaving the work site clean."

"Very customer oriented explaining how many ways the HVAC system works."

"Anthony provided excellent service to AC and blower unit. He cleaned the AC unit spotless even during a downpour of rain."

"Tech guy very schooled in his job. Very polite."

"Good job"

"Service adequate."

"On time and through"

"everything went well."

"Timely response and greg was informative and professional!!"

"The technician, Jesus, was very courteous, explained things well and was very thorough doing the work."

"They did a great job. Very respectful of my need to work. Everything was perfectly clean."

"Quality work"

"James seems to have fixed the issue that others could not. Good employee that any company would love to have. I hope my response was not premature. Time will tell."

"Jesus was prompt, informative, courteous, and got the job done quickly and efficiently"

"Very easy to make appointment. Jesus called ahead to give an approximate time for his arrival. He was very professional, friendly, and also thorough in his inspection as well as explaining his observations and my options."

"Ira is a very good technician. He is polite, professional, friendly. He was running late, but the office had called and alerted me of that. That makes a difference. Also thank you for not sending the "salesman". In the past he has come along in the guise of a "supervisor" . If I need a salesman, I'll call for one. Otherwise stay away! Also, you don't need to send any other surveys. In the past I have received 1 or 2 more."

"Ira was very professional. On time and thorough...."

"I asked for a follow up appointment and the tech called at 9:45pm offering to come over. When I said the time was quite inconveinient he said "well, we're a 24 hour company... He should be counseled"

"Jacob is very good at what he does. We ask for him each time that we need service from your service company. We hope he does not leave your Company."

"The tech called before arriving and showed up promptly. Also the tech was very knowledgable in diagnosing and fixing the A/C unit"

"Our technician, KW, appeared very thorough, experienced, and professional. He explained the results on, and condition of, our A/C in a very clear and friendly way. Thank you, John B"

"Very polite and knowledgeable"

"Anthony fixed my problem in under an hour and was amazing explaining everything to me and educating me about my new heating and cooling system. He is amazing and my family only wants him to come to our home."

"Excellent service. Happy attitude and easy to talk with."

"The technician, Tim, called before his arrival and was on time. He got right to work and explained his findings. He was courteous and considerate and I appreciated his quiet and unobtrusive manner."

"Greg was able to quickly diagnose the code/issue with my A/C, reset the setting, and explain everything he did to me and what had caused the issue."

"Came at 11:30 pm to check our problem."

"Jesus is great at customer satisfaction. He followed up on something that had gone on for weeks."

"It took 2 days for a tech to show up. Getting updates on when to expect them was not offered even when I called to ask. The 24 hour customer service reps couldn't answer any questions either."

"Being an old auditor, 70 and now retired, I purchased a two-pack of furnace filters for about $70 each. If BRHSE would offer the filters for $70, instead of $100, I'd be even more satisfied!! Dan"

"Very friendly and explained components of the system."

"James is very professional and good at what he does"

"They guy(I think his name was Jeremy) who called to follow up on my concerns called at 9:45 pm offering to come over, when I told him I was in bed and that wouldn't work he said "we're a 24 hour company"."

"ON TIME , service completed in reasonable time."

"Very polite, knew his job well, extremely clean and carwful. Explained everything to me. Great representative for your company."

"I feel that he did a good job except I do not know if he checked out the outside unit as nothing was moved around the area, He did check the upstairs and found a part that was to make the motor run better. Of them that I am ok with it as we have not had a problem with the air conditioner"

"very caring and professional"

"While Chris did a great job in informing me about the products and options, he failed to call within the promised time, then when he called 20 minutes later he did not apologize for being late, and asked if it was okay to arrive in 15 minutes. I agreed. Then when he showed up 35 minutes after that call, he again did not apologize for making me wait. He made some remarks during his visit about how I should handle my money (cash price v. advantage plan). This shocked me, that a stranger would suggest how I should handle my money, and left me speechless for a bit. He also asked if he should talk to my husband. That assumption is entirely out of place in 2021. He should have said, "If your husband has any questions please ask him to contact me.""

"Did the work very well and with little disruption"

"he was very professional & courteous"

"No one called or showed up."

"Ira was pleasant and knowledgeable, patient to expain things to me. I've done business with Broad Ripple for many years and I am always pleased with your service both on the phone and in person."

"Jesus was very knowledgeable, professional, respectful and nice. He did a great job with servicing our unit and communications his findings."

"Very quick service. Very pleasant technician..."

"Pleased with the service."

"Got the issue fixed"

"Anthony pinpointed the problem right away."

"Our most recent technician corrected the mistake that the previous technician had made when he tuned up our AC. The previous tech had left the condenser sound blanket loose in the AC unit and it had become caught in the compressor fan."

"Ira is so thorough and professional in his work. He is a pleasure to work with."

"On time & excellent service"

"He fixed what the last person messed up and we were able to sleep comfortable. I have asthma so when it gets really hot in here I have problems. I also wonder if the last person here messed it up on purpose."

"Long-time customer"

"Friendly and efficient"

"Both very familiar with my new system & gave me valuable advice - the service call price was a bargain"

"Just nice guys who did a thorough checkout and information of system health and needs."

"Jacob was very courteous and knowledgeable. He was efficient and finished the job in a timely manner."

"Ira called to announce that he was on his way. He arrived at my residence a few minutes early (yea). He explained the duties that he would perform, and then he effectively went about completing them. After completion of his work, he gave me a report of the things he had found. Very professional."

"He is knowable, respectful and answers questions in a non condescending way. He is not pushy and accepts my decisions even if he may not agree with them."

"We were very satisfied"

"Everything done as set up."

"Gabe was thorough and gave helpful information, including recommendations on how to make my system run better."

"Great Service. Followed COVID protocols and respected our health. Thank you for being willing to protect our health!"

"Was able to get promo appt. Problem with AC was quickly diagnosed and fixed. However, I was told I would get an invoice e-mailed and Ive never received one. I would like one for my records."

"You recommended a $15000 replacement unit when you didn't notice the gas was shut off."

"Explained well. Answered all questions well."

"They were very professional, offered suggestions as appropriate but without any pressure. Answered my many questions to my satusfaction . Were prompt and left no mess."

"Your technician was the best. Courteous, knowledgeable and helpful. Please mark your records that we want him for servicing in the future."

"He worked tirelessly on the issue until resolved"

"great people"

"quick, quiet, clean"

"Very professional, respectful, knowledgeable"

"Anthony is very helpful and friendly. We relate to him very well and he never tries to upsell us."

"Service was thorough, and Jesus was informative and polite."

"Overall excellent service"