Broad Ripple Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 5,570 Reviews
donna P.
indianapolis, indiana
"The serviceman was very thorough in checking my air conditioner and found a part that needed to be replaced."
julie B.
indianapolis, indiana
"Both George and Ira arrived on time, they were very friendly, and they took the time to investigate my concerns."
wendy W.
indianapolis, indiana
"Ira & Josh both wore masks, which is essential for service during COVID. They also wore the "slippers", respectful of client and home. Both were very professional and courteous."
brian H.
fishers, indiana
amanda S.
indianapolis, indiana
"The technician was knowledgeable, experienced, explained everything well to me and was fast and efficient. He was very thorough compared to the last technician three years ago."
steve B.
indianapolis, indiana
"Ira did great and kept me informed as he worked"
steve S.
elwood, indiana
"When the techs. were here for the work order; they found the reason for the problem. When it was realized that it was an inherent problem from an installation some years back. They not only repaired the damage; but corrected the cause; and refunded all that we paid. THAT'S COSTUMER SERVICE A+. Thanks. Steve Southern"
james T.
indianapolis, indiana
"Was helpful and the issues was fixed"
donald C.
indianapolis, indiana
"Technician was quick, efficient and courteous."
don M.
indianapolis, indiana
james J.
indianapolis, indiana
"Ira, came in safely and quietly performed his inspection clearly explained the issues with my central air and gave me various options from which to choose. He explained that I could easily replace my HVAC system with a program you offer. I elected to wait a while."
william C.
indianapolis, indiana
"Ira was very professional and effecient"
melinda S.
zionsville, indiana
"Great job"
nathaniel Z.
anderson, indiana
"The people that were sent out this time were more honest then the last set of people sent. The previous people had me worried and made me signed a carbon monoxide paper when there is nothing wrong with the heat exchanger and they wanted me to buy a new furnace"
julia C.
indianapolis, indiana
"Service rep Ira was both competent and thorough as he completed annual review of our units. He was courteous , provided explanations for service and answered My questions."
james G.
indianapolis , indiana
"Very professional and knowledgeable"
donald C.
indianapolis, indiana
"Technician was quick and efficient and thoroughly discussed his findings and work."
matthew M.
indianapolis, indiana
"Even though took multiple trips, eventually our ac was connected correctly to our thermostat. Since I see there will not be a further opportunity to add comments, I would like to say that during the pandemic anyone from your company entering our home should be wearing a mask. Two of the three techs that entered our home were not."
margaret F.
indianapolis, indiana
"Technician was excellent in every way!"
torrey T.
indianapolis, indiana
rose S.
indianapolis, indiana
"Used company for years. Never a problem."
tim M.
knightstown, indiana
"Didn't get a call from the installers prior to their arrival. Should that really be standard to the service."
keva R.
indianapolis, indiana
"Easy service."
gerald C.
carmel, indiana
"Professional on time service."
bob P.
indy, indiana
"Jake did a very good job and was helpful with my questions."
mr moorehead M.
muncie, indiana
"Although we haven't had temps in the 90's sense the service I think they found the cause for the A/C not keeping up."
perry G.
fishers, indiana
"Tech was knowledgeable, efficient, and courteous"
brogan H.
brownsburg, indiana
chrystal A.
indianapolis, indiana
"Very prompt service"
kevin H.
indianapolis, indiana
"Very effidant"
charles M.
indianapolis, indiana
lois C.
indianapolis, indiana
randy F.
anderson, indiana
brett H.
indianapolis, indiana
"Keith installed our replacement A/C unit after six months of the original unity not working and numerous trips to our home to charge the unit with coolant. Keith was the only one that found the leak."
david J.
indianapolis, indiana
"Mr Cody was very precise with the answer to my questions.He was professional and knowledgeable he listened to my concerns, thank you very much."
rebecca J.
indianapolis, indiana
william A.
indianapolis, indiana
"Technicians efficiently investigated problem."
nancy eberhard E.
indianapolis, indiana
patricia H.
carmel, indiana
"Knowledgeable,respectful of home, quick."
sheila C.
greenwood, indiana
george B.
indianpolis, indiana
"very good"
matthew G.
indianapolis, indiana
jason M.
indianapolis, indiana
"I mentioned that the ac unit was getting noisier and when he was done. His response was well the unit is four years old . That made me feel confident- not."
richard M.
indianapolis, indiana
"Service was quick, friendly and efficient."
john C.
carmel, indiana
"Plumber was very helpful in resolving the problem fast and effective."
josette S.
indianapolis, indiana
"All of the people that come to my house are always very polite and answer all of my questions"
dan W.
indianapolis, indiana
jerry B.
anderson, indiana
kelly M.
fishers, indiana
"1. My water softener was moved...in doing so, the drainage hose was detached...not only was it not replaced, it is missing. I will hv to purchase another one and have it reinstalled. 2. Water softener was never moved back in place. I had to have a neighbor do that for me. 3. Trash was left in my laundry room to clean up. 4. Screws were left in varies places. One I found bc I stepped on it...with bare feet. 5. No instructions were given to me about how to care for the unit, whats expected of me, how often to change the filters left on the floor, when the unit will be serviced, etc. 6. The doors were not only left off the unit, but taken off site and back to the shop. I was told he would be back in 35 minutes. I made it clear, I had to leave for work. An hour later, I left for work (late)...and returned home quickly after my alarm system indicated they had finally returned to install the doors."
david W.
anderson, indiana
"Ryan was professional and courteous. He showed up on time and seemed very conscientious in his work. He explained everything thoroughly. One of your men was here two weeks ago and gave me a completely different report. I am confused and will be calling you. (Richard)"
nancy F.
indianapolis, indiana
"Satisfied with technician who fixed a/c issue but interaction with representative I called was not good. I called twice, once at 11:45 am and again at 4:15 pm on Saturday. Dont believe a request for service was ever sent after first call. Second rep did leave message for technician. I was told I would have priority as advantage member. A phone call to let me know that tech wasnt going to make it would have been helpful. I sat home all day waiting and could have done some things I had planned if I knew."
allison A.
indianapolis, indiana
"I was told that the a/c unit will have to be replaced. No one has contacted me yet about a time"
jacqueline E.
carmel, indiana
"Jacob was polite and informative about the service he provided today."
susanne W.
carmel, indiana
"Found problem, and repaired equipment quickly."
david W.
anderson, indiana
"Ryan explained my issues fully, what repairs might cost in the future"
dale cullough C.
westfield, indiana
"Note: every time I get service lately the tech is pushing another equipment add on. Last time an ultra violet light. This time some water sensing device. All of it expensive."
sheldon L.
anderson, indiana
"keith is very knowledgeable ! wouldn't want anyone else to provide our service but him!!!"
nancy L.
indianapolis, indiana
"Professionalism, efficiency, promptness."
marcia L.
indianapolis, indiana
"I was very satisfied with Tonys work and effort to find the problem with the dehumidifier. But it only worked for a short time after he left, and it hasnt worked since."
sherri R.
indianapolis, indiana
"Ira was very professional and kept us informed"
kevin P.
indianapolis, indiana
"I'm VERY SATISFIED with the service tech. Winston was very knowledgeable and courteous. I suppose I'm at at "8" because I don't see that any real tune-up took place. This seemed more like a diagnosis, and although that's fine too - the phrase "tune up" implies something may be improved if possible. Either way, I'm satisfied - just stating my initial reaction."
monica S.
indianapolis, indiana
mike S.
greenfield, indiana
"The sales rep was easy to work with and answered any questions. The people arrived close to the time scheduled. The installation was completed in a timely fashion."
nolan C.
indianapolis, indiana
"Winston did a good job in much less time than other technicians."
doug W.
indianapolis, indiana
kathalene M.
carmel, indiana
"Very satisfied on everything. Already called and talked to Kim and told her as your website lacked certification."
dr steinrauf S.
indianapolis, indiana
"Technician was very experienced. He approached the problem in a logical way. He eliminated the variables one by one and arrived at a conclusion which worked."
johnny G.
indianapolis , indiana
"Ira was on time and cleaned and inspected my unit with extreme care"
dorothy H.
fishers, indiana
"We called for service at aprox. 8pm. Called several times throughout the evening, was told someone would arrive soon. Stayed up ALL night! Call in morning and was told we now had a window between 2-3! The technician, Jake Reed,that finally arrived was excellent! Friendly and completely took care of the problem. I would rate him with a 10!"
briana D.
indianapolis, indiana
"Josh & Ira were so great to work with...educating us on how to take care of our HVAC systems but also great personalities to talk with as well. We will now only use BR Heating, AC, Plumbing in the future because of their great service."
george W.
indianapolis, indiana
"I am totally pleased with Ira and how he took his time with inspecting my systems and how he explained everything. He was very knowledgeable. So pleased that I am requesting that he be scheduled for my next and all service calls. Ira went through his recommendations to enhance the systems, such and cleaning the ductwork which will be scheduled and done after some rehabbing several rooms."
winifred E.
fishers, indiana
"Jacob seemed very thorough and explained his findings very well Answered my questions satisfactorily. Very polite and businesslike."
trinity H.
indianapolis, indiana
eric G.
indianapolis, indiana
"Came as promised and fixed the leaks"
william S.
indianapolis, indiana
"Ira was a very pleasant individual. After servicing our heat pump, he gave me a very detailed report. He is very professional and knowledgeable. He is a credit to your company."
susan M.
indianapolis, indiana
"Very efficient and polite"
isaiah W.
indianapolis, indiana
"Winston checked out the furnace/HP and explained his finding and cost to correct the finding. Asked if I wish to have the finding corrected or do it later."
mark B.
indianapolis, indiana
mary beeson B.
fishers, indiana
"Timely arrival and appointment. Also, gave estimate on parts hat might be needed in next 2 years without pressure to buy."
brooks J.
elwood, indiana
ben K.
indianapolis, indiana
"Ira was polite, professional, and thorough."
alison B.
indianapolis, indiana
"On time, got the job dI me, made recommendations, but was not pushy"
david C.
indianapolis, indiana
sherri B.
carmel, indiana
"Hi No one ever called or showed up for the 10:00 appt. I sent a text message to the person who was supposed to come but I did not get a response. I've not had any issue with the company before. But in this instance we will be going with another company."
megan M.
indianapolis, indiana
"Cory was efficient and informative."
jay B.
carmel, indiana
"Communicated well, clearly answered my questions and showed me what he was doing. Good technician."
jeffery j.
indianapolis, indiana
"I really feel like I was severely overcharged"
matt R.
indianapolis, indiana
"Both Kim who I spoke with on the phone and Keith the service tech were friendly, knowledgeable, and great to work with."
patrick R.
indianapolis, indiana
michael A.
indianapolis, indiana
"We love Ian, who always does good work and is extremely pleasant to deal with. BTW, please call me to set up a time to get a new furnace filter put in. Ian determined that this is needed, but didn't have the filter available when he was here."
penny B.
middletown, indiana
louise K.
indianapolis, indiana
"Ira was competent and thorough. He walked me through the review. The only complaint was not the technician but the filter. I bought a more expensive one since my usual filter was not on the truck. I could have refused in retrospect but I wanted job completed."
cathy B.
indianapolis, indiana
"Consistency, problem solving and rapid response by Brad to flooded basement, pilot light on water heater, and sump pump not working. Brad first came out on a Friday afternoon and checked back on his time off during the weekend to check on any progress."
allison A.
indianapolis, indiana
"They were professional and determined"
brenda W.
indianapolis, indiana
"Brad was very personable, knowledgeable and efficient."
paul B.
fishers, indiana
"Got the job done well; and, consistently behaved in ways to protect my and his health (per public health guidelines)."
richard K.
indianapolis, indiana
"Ira is a great technician"
debra B.
brownsburg, indiana
donna P.
alexandria, indiana
"New AC was not hooked up correctly so I should not have had to place this service call if was done right when installed."
andrew B.
indianapolis, indiana
"He was prompt, quiet and did a good job"
maria B.
indianapolis, indiana
"Technician was prompt, safety regulations in place, and service was quick and efficient"
brett H.
indianapolis, indiana
"In this particular instance, Winston receives the "10" but overall, it has taken five months for them to finally find and correct a refrigerant leak that was a result of poor installation. The 10 reflects now, but it took a lot of frustration to get here."
gerald T.
indianapolis, indiana
"Ira arrived within the designated time frame and completed the work in a timely manner."
janet M.
indianapolis , indiana
"I believe Jake turned down the temperature on my hot water heater. I had hot water before he arrived & after he left my hot water left."
molly H.
indianapolis, indiana
"Tony quickly found the problem and helped educate me on what he was doing and about how the service plan works."
david J.
indianapolis, indiana
"My experience with your service technician Anthoney, was very knowledgeable and pleasant, he listened to my concern and was very professional with his assessment of providing the best results for my situation, I appreciate your service and technicians like Anthoney, thank you very much."
vintage C.
zionsville, indiana
"couldnt get next day service"
derek M.
noblesville, indiana
"Tech was respectful and knowledgeable"
anna D.
indianapolis, indiana
"We really think the technician was great and we appreciate all his great attention Service Experts however is a little expensive and didnt keep the part we needed in stock which necessitated an extra visit that was not the fault of the technician Advance notice of the part being out of stock would have been appreciated so that we understood what to expect in advance. Thank you."
margaret K.
indianapolis, indiana
ted K.
indianapolis, indiana
"service technician listened to my background information service technician was professional and courteous"
jim S.
indianapolis, indiana
dustin W.
indianapolis, indiana
"Ira came to our home in the middle of the rain, barking dogs, doggie land mines in the backyard, as well as a fence around our central air unit that had to be extremely uncomfortable for him to maneuver around! But Ira did all this and didnt complain once! He was very courteous, kind, thorough, and was extremely considerate to our home by wearing things on his feet as to not track in our home also he was courteous to the fact I was working from home while he was at my house as to try not to disturb me while I was working! I truly truly am being sincere when I say I have never had such a kind, knowledgeable, courteous, and extremely helpful technician in my home! Truly a great employee! Thanks again Ira for putting up with my doggies, their turds, the rain, the spiked fence around my CA unit that Im sure speared you, just to make sure my unit was working properly! Ira you are awesome and I really hope this company appreciates you and treats you like the amazing employee you are!"
samantha G.
indianapolis, indiana
"I scheduled my appointment for a 4-6pm timeslot and no one came. I called after 6 to see when I could expect someone, and Shannon told me that the technician was running behind and would call me when he was on his way/would call if he couldnt come. She told me she didnt know what would happen if they werent able to come today because appointments were filling up for tomorrow, I just needed to wait and see. But three hours later I have no call. I called again to see if anyone was even coming, and I was on hold for 30 minutes. I finally just pressed 1 to get a call back. No call. 10:30pm and I call thinking I would at least get a hold of someone to reschedule for the next day, but again I was on hold for 20 minutes and left a voicemail. ANY communication would have been great. The only reason I needed someone to come was because the amp in the breaker box wasnt installed correctly, so just frustrating that I was waiting on you guys to fix the problem that should have been double checked the first time around."
greg B.
indianapolis, indiana
"I look forward to Ira's visit. He seems knowledgeable and competent."
lorraine W.
indianapolis in 46220, indiana
"Professional and explained prob."
ginny M.
indianapolis, indiana
"Was not able to get my copy of the receipt due to virus protocol so technician said he would email the receipt to me, which never happened. Service date was 5/18/20 and finally received the receipt on 5/28/20 after 3 phone calls!"
adrienne S.
indianapolis, indiana
"Ira was right on time, completed the A/C tuneup promptly and was friendly when I asked about whether he found anything noteworthy."
terence M.
indianapolis, indiana
"The service call was to be $99 and then after finishing charged an additional $77 for a diagnose that should have been covered in the $99 service call. I was giving business to this establishment to support local, but I have now called a larger chain to come in that isn't even charging to come to the house providing a FREE quote. I will never recommend this business to others."
eric F.
zionsville, indiana
"The technician that did the work was very good..I am more disappointed that the previous week the technician didn't find and fix as I pointed out issue during that time!"
james W.
indianapolis, indiana
"The a/c had been serviced for the season, turned it on, didn't work, I have asthma so heat/humidity make it difficult to breathe, I called the night before they came, it was something simple and it works now!!! Happy!!"
laurence L.
indianapolis, indiana
"He was very kind and explained the benefits well making our decision very easy to make."
robert B.
indianapolis, indiana
"Tech explained the issue and was not in a rush."
barbara D.
indianapolis, indiana
michele E.
jeffersonville, indiana
"This survey response is for Becht-Givens, my local service provider. Broad Ripple was scheduled by mistake through the after hours scheduling service. Becht-Givens corrected the mistake and I was able to keep the appointment as scheduled. This appointment was also mistakenly set as an A/C repair instead of a water heater repair. Becht-Givens was able to dispatch a plumber who responded immediately. Anthony was very professional and followed safety precautions for covid 19. My water heater was replaced and I am pleased that I chose Becht-Givens."
ovidiu C.
indianapolis, indiana
jim B.
indianapolis, indiana
james P.
indianapolis, indiana
"The service tech put the customer first!"
shelley S.
indianapolis, indiana
"Ira always does a great job! On time, pleasant and courteous, thorough."
sharon H.
indianapolis, indiana
"He did everything that needed to be done as afar as I could see"
david W.
anderson, indiana
"Punctuality, courtesy"
brian V.
indianapolis, indiana
"Technician was thorough and professional. He explained everything very well."
jim V.
pendelton, indiana
"Evan was very helpful and eficient and explain what he was doing."
marcia L.
indianapolis, indiana
"Knowledgeable, considerate and careful"
carmen B.
knightstown, indiana
jennifer J.
indianapolis, indiana
"On time. Explained everything. Worked diligently."
tyler W.
carmel, indiana
"Very polite, made a point to not only remember my name but my wife, son, and both dogs. He was very helpful in explaining everything and very willing to walk through step-by-step on anything we had questions on."
david K.
indianapolis, indiana
"Technician was on time and did a thorough job. Explained a few potential problems well."
patty H.
anderson, indiana
"He did the work quickly and professionally."
shelley M.
carmel, indiana
gary T.
indianapolis, indiana
"It took them several months to respond to my question."
dorothy S.
indianapolis, indiana
"I have always received good service from your company."
rick B.
indianapolis, indiana
donna W.
carmel, indiana
"Jacob was on time, friendly and courteous, and did his work efficiently. I appreciate the fact that he was wearing a mask and keeping social distance."
shelley M.
carmel, indiana
"Good service"
becky B.
indianapolis, indiana
"IRA did a great job. Professional and courteous service was delivered."
tiffany L.
indianapolis, indiana
"The tech was outstanding...he seemed as though he really cared about my issues and he spoke highly of the company"
jamie D.
indianapolis, indiana
robert R.
muncie, indiana
suzanne B.
indianapolis, indiana
"He was on time very courteous and explained the service he performed."
jim M.
indianapolis, indiana
"Professional and knowledge"
perry O.
fishers, indiana
donna B.
indianapolis, indiana
"He went above and beyond to help us with a problem fuse. He was very kind and understanding of our situation."
bryan S.
indianapolis, indiana
"Nice and professional"
mike W.
indianapolis, indiana
sherri C.
fishers, indiana
"Josh was nice and thorough, but it was recommended that I get a 4 inch furnace filter, instead of the thinner one that I had. They said they had one on the truck, and I said go ahead and install it. It was $88. I later found out I could buy it online for $22. I also bought a humidifier filter on the advice of another tech last year, who gave me the model number to order it. Turns out it didn't fit, so I'm out another $20 for that."
landon C.
indianapolis, indiana
"the technician was super professional and very nice."
brian K.
indianapolis, indiana
"Jake did an awesome job of removing the old rusted water heater and provided a new one as promised."
sarah W.
indianapolis, indiana
"The only issue I had is I had to sign something that the technician was holding. With the virus I would try and find a way to not have to touch anything."
stephen B.
indianapolis, indiana
"Tech had a major attitude problem. You missed your scheduled appointment the previous day."
mr moorehead M.
muncie, indiana
"There was a mix-up/misunderstanding about what service was to be provided today, but we think it is straightened out.. Evan did not have anything to do with the mixup but he helped resolve it. His service was excellent."
sheri E.
fairmount, indiana
eric C.
indianapolis, indiana
peggy R.
anderson, indiana
john H.
indianapolis , indiana
"Ira and Ali were great! Very nice and very professional. All work accomplished in a timely manner."
megan M.
indianapolis, indiana
"Ira was great!"
mary H.
alexandria, indiana
"All was done efficiently."
robin G.
indianapolis, indiana
"Ira has been working on my heating / ac for years and is a great technician."
james T.
indianapolis, indiana
"Helpful and clear on the issues"
melanie W.
indianapolis, indiana
"The tech was knowledgeable, personable and professional."
ruth D.
indianapolis, indiana
"Evan was very professional"
david B.
indianapolis, indiana
timothy C.
indianapolis, indiana
lorrene B.
indianapolis, indiana
"David Fontaine was excellent - knowledgable, friendly, great follow-thru (pursued information when it had not been provided to him, despite my request of BRH&C prior to the appt). He had an excellent idea for relocating my cooling unit (a quote for which I have yet to receive from the Installation Supervisor). I will re-up my service agreement if David can be assigned to servicing my system. Otherwise, not so sure ... service has been less than stellar in the last few years ... My answers below are predicated on my satisfaction with Mr. Fontaine."
jane J.
fishers, indiana
howard H.
carmel, indiana
sarah W.
indianapolis, indiana
"I felt the service men were just trying to make a sell on a new air condition and furnace.with NO justification."
jill H.
indianapolis, indiana
"Chris was very polite, explained things well and got the problem fixed in a timely way."
jerry M.
anderson, indiana
"Evan always does a very comprehensive inspection and explains things very well."
mike T.
indianapolis, indiana
"Greg was professional and listened to my concerns. He also worked hard to do his best for a job well done."
jeffrey C.
fisjers, indiana
"Didn't fix the problem"
debbie S.
greenwood, indiana
"Greg, did a great job and thoroughly explained what we need done. The next morning he had a appointment set up to return to do the work. Great job"
eusebio Y.
carmel, indiana
jack P.
indianapolis, indiana
"excellent service"
sara S.
indianapolis, indiana
daniel W.
indianapolis, indiana
"Saturday service was great. My issue is with a follow up on Monday where property was damaged. I called immediately after seeing the damage that evening. I am not even that upset about the damage but more so that I have now called twice this week and been assured I would receive a call back from a manager on the same day. Still no call back 4 days later. Perhaps rating here that likely impact internal performance scores will elicit a response. I dont want the technician for our scheduled service to be penalized so I will rate questions below about him appropriately."
john D.
indianapolis, indiana
"Ira is the best!"
stan J.
indianapolis, indiana
"On,time, kept me informed of his activities and explained everything well when he left."
tammy C.
indianapolis, indiana
"The sales representative was very nice and polite."
christa D.
lapel, indiana
"He was very friendly and helpful!"
lou G.
indianapolis, indiana
"Winston, was very personable and did a thorough job."
suzanne C.
indianapolis, indiana
"I have requested Ira now 2-3 times. Ira is very friendly, he explains everything so that I understand what is going on. I would not hesitate to recommend Ira to family or friends if they wanted a reliable company to service their furnace or air conditioner."
robert H.
indianapolis, indiana
"Crew was very respectful and worked quickly to do the installation. Only issue I had was I had to have a tech come out about 3 weeks later to add refrigerant since the A/C would not come on. Was told the cap or something was loose and lost all the coolant."
clarke A.
indianapolis, indiana
"My AC had been leaking water, very little water, for 3-4 weeks, but still cooling to 68 degrees just fine, as its a brand new AC unit installed 7/19/2019. I had a tech from your company come out yesterday to check why it was leaking. He went on the roof and checked out a few things, said that low air flow could be causing it and $200 later he left. My AC then freezes over today and wont cool."
lee S.
indianapolis, indiana
"On time for appointment and polite. I had expected that the two guys would be wearing masks, but they weren't. Pretty hard sell on trying to get me to purchase multiple new items."
beth l.
carmel, indiana
"Ira called before he came, answered my questions and appeared to do a thorough job. He was professional and courteous."
joe P.
anderson, indiana
"Everything was handled great. We still have heard when we get our insulation and the $10 gift card from Starbucks"
edna J.
anderson, indiana
"Jacob and Bryce took plenty of time to explain our options, showed us photographs of our old air conditioning unit so we could see how damaged it was, and gave thorough explanations to all our questions. Though it was late in the day they did not appear rushed. They were very courteous and professional appearing."
bonnie H.
indianapolis, indiana
"George and Greg went about business, were efficient and they were on time."
eric P.
indianapolis, indiana
nancy F.
indianapolis, indiana
"Have used you for years with good service."
robert B.
carmel, indiana
"???"
james W.
indianapolis, indiana
"Keith has been wonderful to work with and has done a great job BUT, now that we've had 7 or 8 visits and had parts replaced, we're very worried every day that something else will go wrong. We're beginning to feel like we have a defective furnace."
jerry K.
pendleton, indiana
maxine B.
indianapolis, indiana
"Neat clean and knowing there job"
marty L.
indianapolis, indiana
"On time. Very professional"
mary T.
fishers, indiana
adam C.
carmel, indiana
"Good work, performed professionally."
ann F.
indianapolis, indiana
"Paying $454 for a diagnostic. No repair of any kind rendered, other than possible future repair discussion."
carol K.
fishers, indiana
"The technician was very professional and courteous."
michael B.
indianapolis, indiana
mary C.
indianapolis, indiana
doug P.
carmel, indiana
"Jake was fantastic! He corrected the problem. He was professional and direct. I have to say that had this encounter gone south we would have been looking into another long term plumbing company."
marilyn M.
indianapolis, indiana
"Excellent and prompt service. Very disappointed at the high charge for installing 40 ft. of PVC pipe....$2,000 for labor. I will continue using your heating A/C service but will not call for plumbing issues."
donald F.
indianapolis, indiana
donald C.
indianapolis, indiana
"The technician was very professional and recommended the best way to complete the repairs and plumbing services."
doug W.
indianapolis, indiana
"Ira was very thorough and explained everything clearly."
jennifer S.
fishers, indiana
"was on time very polite"
robert S.
indianapolis, indiana
"Jacob called that he was on his way to our home. When he arrived we talked about any problems that we might have with our system. We had none and he went to work right a way."
mary T.
fishers, indiana
robert S.
indianapolis, indiana
"Keith was friendly, respectful of our home and informative. The woman who scheduled our appointment had confusion regarding payment (said that my credit card expired and I had to set up a new contract. We have our payment taken out of our checking account NOT credit card). Perhaps your system is confusing to your scheduling staff."
rosalie S.
indianapolis, indiana
"friendly, explained all recommendations and services completed, no pressure, spent some time."
brett S.
indianapolis, indiana
"Greg did a very thorough job."
lisa F.
indianapolis, indiana
"Evan was very respectful of the uncomfortable social times of his visit. He wore his mask and shoe covers and was mindful of distance. He performed all the required tasks and was personable."
erika S.
indianapolis, indiana
"Everything that was happening was explained to me very clearly, all my questions were answered, and a variety of options for fixing the problem were presented."
ann S.
indianapolis, indiana
"I was notified upon arrival. It was easy to set up the appointment."
joel S.
lapel, indiana
"Air conditioner coils were not cleaned during this inspection. Last service inspection the coils were cleaned and inspected."
james S.
anderson, indiana
"He seemed to be very professional checking out our A/C and heating systems. Besides the main A/C and heating system, we have the mini split system and he checked out everything. He recommended the UV clean air system and we are interested in that system. He also set the main A/C and heating system to Auto which I did not know of this setting. I suppose it will change out system from heating to A/C automatically. We would like to have Jacob to check out our systems next time they are due."
scott K.
indianapolis, indiana
"Jake answered all my questions and was very knowledgeable"
michael H.
indianapolis, indiana
"Took no measurements, condescending, only one option offered which was 117 months at $270 per month. That's $31,590. Are you guys serious?"
stephen H.
carmel, indiana
"Jake communicated well and was very efficient."
joe Z.
indianapolis, indiana
"He did a great job and explained additional things I should think about getting done soon."
marjorie N.
indianapolis, indiana
johnny H.
indianapolis, indiana
"Technician was courteous and promptly went about his work. After completing work he updated me on the status."
toni F.
indianapolis, indiana
"The service person was polite, did not need to come into house, and kept his distance."
kristi D.
indianapolis, indiana
"Ali and Chris were excellent to work with. In particular, Ali was wonderful at listening to what we thought we needed, making suggestions and offering us a solid solution. His follow-up was excellent and his patience through my many questions and his attentiveness to us as the customer was superb."
larry K.
carmel, indiana
"Martin arrived on time, did his inspection & cleaning of our A/C & then took the time what he found & that our A/C was in excellent condition. This contrasts with the fall check up where the technician spent 2.5 hours in our home & repeatedly tried to sell me something from a monthly service contract that would expire on Oct. 31st, to a new thermostat and finally offered to check out our whole humidifier, for an additional $72. The humidifier had previously been checked out as part of the contract!"
cherry L.
indianapolis, indiana
"thorough kind and professional"
chapter dar D.
indianapolis, indiana
"The techs were friendly, helpful and diligent."
james B.
noblesville, indiana
barbara M.
pendleton, indiana
"The men were very thorough"
greg S.
indianapolis, indiana
"Technicians were on time and completed the AC maintenance in about an hor or less."
lynn F.
indianapolis, indiana
"Very polite, well mannered."
phillip C.
indianapolis, indiana
dave F.
carmel, indiana
"Quick, efficient, showed up on time. However, forgot to "re-hook" back up my Nest thermostat. It was not functional and caused home to have no heat until someone had to come back out today and reconnect by closing furnace door properly as I understand it."
larry M.
westfield, indiana
michele M.
indianapolis, indiana
"Feel that you carry the hard sale too far. The last tech left our humidifier unplugged all winter When I asked current tech to check because I did not think it was working properly, he discovered it unplugged. Also, last suggested the size filter that we had in place. This tech suggested we go back to our original size. Very confusing. We are selling our home and moving away which I shared. The tech suggested that we clean our air ducts on our paperwork. And pull a part out to clean which we have never had that suggested before. I will not be using that inspection t o share with potential buyers!"
cheryl H.
elwood, indiana
ann H.
indianapolis, indiana
"On time. Professional. Efficient."
margaret G.
fishers, indiana
josette S.
indianapolis, indiana
"The guys were very courteous and efficient"
carol D.
indianapolis, indiana
"I was going to switch from an old heat pump to a gas furnace & A/C. They stopped, came back in & said theyd have to cut a hole in the roof & also one in the side of the condo. I had no idea, assuming that was already in place with a heat pump! I think that was Sean - he saved me a lot of trouble & grief by telling me that instead of going ahead without telling me! My HOA is looking into it."
jim B.
indianapolis, indiana
"We were told technicians would be wearing masks. One had a mask, the other didnt"
heather H.
indianapolis, indiana
barbara D.
indianapolis, indiana
william R.
indianapolis, indiana
"Service performed in a timely and friendly manner."
john h.
indianapolis, indiana
david K.
indianapolis, indiana
sarah W.
indianapolis, indiana
"Cody explained how they would be installing the new furnace & air conditioning system! Very pleasant & nice to work with! Gave us 4 to choose from, ran the credit, picked the system & signed the contract!"
larry B.
indianapolis, indiana
"they were on time , respectful of house , wore safety equip to protect us and themselves , did good job on tune up process"
robert P.
carmel, indiana
"Did everything he could to resolve the problem with current flowing to our spa. Determined the problem was in the spa. That's precisely the information I needed."
howard H.
carmel, indiana
bob G.
indianopolis, indiana
"Fixed the issue and gave guidance on how to maintain the pipes"
matthew S.
indianapolis, indiana
steve S.
indianapolis, indiana
"Final sales price at $8000. was not competitive. Sales price on unit selected was $2300 (40% higher) more than a competitive after the fact quote, and even more (45% higher) vs. Lennox USA estimates for a like unit installed."
dave O.
anderson, indiana
"On time. Did service requested"
sandy G.
pendleton, indiana
john N.
indianapolis, indiana
"Timely, honored no contact, good natured friendly person, explained what needed to be done."
maryanne D.
indianapolis, indiana
rich M.
carmel, indiana
"Winston the tech..was great! The other guy,...not so much. Did not get his name. If a Service Manager would like to call...that would be appreciated."
john L.
indianapolis, indiana
"NA"
allison R.
fishers, indiana
jim K.
fishers, indiana
"Very professional tech"
stephanie S.
fishers, indiana
"Very thorough work"
james P.
indianapolis, indiana
"very helpful, informative ,friendly, prompt"
nelda B.
indianapolis, indiana
"They came when they were scheduled to come, courteous, followed "virus control" rules, and seemed to be very thorough with the inspection."
susan M.
indianapolis, indiana
"Ira is very professional, thorough and efficient. Great job!"
don H.
anderson, indiana
"quick and quiet"
marilynne P.
indianapolis, indiana
"Always friendly and answers any questions we have and gives us info about our service"
dan S.
indianapolis, indiana
"Friendly, professional didn't act rushed"
drew A.
indianapolis, indiana
"he stopped to answer questions i had about air filters and my system"
deena P.
indianapolis, indiana
"They were communicative and respectful."
steve S.
elwood, indiana
dorothy L.
indianapolis, indiana
"They got the work done."
patricia M.
indianapolis, indiana
"Greg was great! He performed a Plus Maintenance Agreement comprehensive seasonal precision tune-up. He was on time, professional, highly knowledgable, considerate, and efficient. Greg listened and resolved an issue regarding the changing of the electronic air filter; and then watched me go through the process so I can change the filter on my own. Greg also suggested adding surge protectors to the high efficiency heat pump system."
dewayne N.
indianapolis, indiana
john M.
indianapolis, indiana
"Excellent service. The Technician was knowledgeable, friendly, and fast in resolving my issue."
eric P.
carmel, indiana
joe P.
anderson, indiana
"They were very nice and explained everything and were respectful of our house."
scott P.
indianapolis, indiana
"Ira called ahead, arrived on time, was efficient and explained things clearly and thoroughly."
jane J.
fishers, indiana
dean B.
carmel, indiana
"Was prompt and did a great job."
michael M.
indianapolis, indiana
"Great communication and honesty was shared"
marilyn M.
indianapolis, indiana
"Arrived on time, completed A/C service with no problems."
brent S.
indianapolis, indiana
"Greg was friendly, very effecient, gave us options for our units, did not hard sell us when we chose capacitor and motor for our furnace from options."
maxx S.
indianapolis, indiana
"The technician explained everything that was to be done and was able to completed the job within a reasonable frametime."
johnny J.
indianapolis, indiana
"Ira was very thorough"
ray S.
fishers, indiana
james P.
indianapolis, indiana
"The Technician and the Field Supervisor misdiagnosed a routine systems review. Created the problem by forgetting to turn off the power switch before attempting to remove the filter. Insisted on the problem being related to a power surge. The system was performing perfectly well before the arrival of the Technician for a scheduled routine checkup."
steven D.
fishers, indiana
kevin M.
indianapolis, indiana
ted B.
indianapolis, indiana
"technician was prompt, professional and couteous"
steven S.
indianapolis, indiana
"Strong smoke smell and just placed tools on kitchen table without asking. Other Broad Ripple technicians have been much more professional and courteous. technicians were much more professional and courteous."
edward H.
indianapolis, indiana
james W.
indianapolis, indiana
"Every time there's a problem and it's "fixed", there's another problem. Every time we walk past the thermostat we look to make sure it's still the right temperature."
merre M.
indianapolis, indiana
tim C.
indianapolis, indiana
robert M.
indianapolis, indiana
"He was efficient and very courteous."
josette S.
indianapolis, indiana
"Jacob McDaniel found the problem I was having And told me what it would cost to fix it. Bryce showed me the furnaces I could choose from."
melinda C.
indianapolis, indiana
"Josh was very professional, informative and friendly"
ellyn T.
carmel, indiana
"Kept informed of his arrival. Jacob asked if it was ok if another person was with him ( I think he was in training) Jacob explained some issues but did not press us to make a decision immediately ( we did have him perform some of the quicker issues and will reschedule the remainder). He was thorough."
brock J.
indianapolis, indiana
"Jake always does great work. He is knowledgeable, personable and professional."
jeff R.
indianapolis, indiana
"Efficient and friendly crews - they installed 2 new furnaces and air conditioners all in one day."
david V.
fishers, indiana
"Everything went smoothly."
larry S.
indianapolis, indiana
"They ensured that my attic was adequately insulated."
john B.
indianapolis, indiana
john C.
noblesville, indiana
"On time, polite, professional"
mary S.
carmel, indiana
"Ira goes above and beyond to provide outstanding service to his clients. He demonstrates the knowledge and skills to thoroughly conduct an assessment of my heating and cooling equipment. Because of my past experiences with Ira, I specifically ask for him when scheduling service."
beth F.
idianapolis, indiana
"I liked the technician but he was not able to get the replacement part as quickly as another technician from another company."
steven F.
indianapolis, indiana
"Evan was on time and very professional and explained everything very polite"
robert M.
indianapolis, indiana
mike B.
fishers, indiana
"Very helpful"
thomas H.
muncie, indiana
"Very Professional, friendly and proficient! Appreciated the care he took to protect his shoes from tracking in dirt."
thomas H.
indianapolis, indiana
"Explained issues, quick, clean, not intrusive."
john T.
indianapolis, indiana
"friendly service, and Ira worked hard to solve my problem."
mary K.
indianapolis, indiana
"Knowledgeable, thorough, knew what he was talking about."
thomas P.
carmel, indiana
"Jacob McDaniel and George (also present) were friendly, professional, and very informative during entire service event,"
marilyn T.
indianapolis, indiana
"Did the necessary work to fix the problem. Personable and answered questions."
benjamin W.
indianapolis, indiana
"Good communication, took care of issues needed."
susan B.
indianapolis, indiana
"Technician called to let me know he could come earlier than scheduled, which I appreciated. He was efficient and solved my problem quickly."
ramona M.
indianapolis, indiana
"The tech was very friendly but also very professional. He knew his job and he did it without wasting his or our time. He was a very personable young man."
gail L.
carmel, indiana
val D.
carmel, indiana
"Great seevuce"
maria P.
indianapolis, indiana
"The technician who came was super knowledgeable and pleasant."
alastair W.
indianapolis, indiana
sekhar C.
indianapolis, indiana
"Its was very thorough, took his time and explained everything"
david K.
indianapolis, indiana
"The two technicians were very direct, and shared solid information about my 23 year old furnace and the system. The home health report was revealing to me. The operator/receptionist followed up with calling me Friday morning."
robert R.
indianapolis, indiana
stephen O.
daleville, indiana
"Technician was actually early (love this). He called ahead to let us know he was on his way. He was courteous and efficient."
kourtnaye S.
indianapolis, indiana
"Professional service technician. Provided information on what was the causation and effectively resolved the issue."
judith M.
indianapolis, indiana
"They were polite, friendly and efficient"
eugene B.
carmel, indiana
"I'm enrolled in the heating and air conditioning lease program and for the first time I was given instructions on the use of the new electronic thermostat."
karen J.
noblesville, indiana
"I've had Broadripple for years, the techs are always good, I've been pleased so far."
gary T.
indianapolis, indiana
"The tech did all that was needed, and gave some helpful advice as well."
cindy A.
fishers, indiana
"I had no problems with the technician. He was very professional and did a great job with the install and cleanup of my new sump pump. I called because I have used you for all my plumbing needs. Your website states that you give a military discount. When I initially called to set up an appointment for a new sump pump because mine had gotten stuck on and although we unstuck it we wanted a new one. When I inquired about the military discount she first put me on hold then came back on the line to say she had no information on military discount. Was disappointed that you have something on your website that you do not honor or customer service has no idea about. She said to ask technician. When I mentioned it to him he said his hand held computer has the pricing and I didnt expect him to deal with savings you offer. I had a sump pump installed 4 years ago with you guys and was shocked when he came to install the new one that is was now almost $700. That to me is a huge increase. Although I was more disappointed with the fact that you offer a military discount on your website and do not honor on. You should definitely take that off your website."
evelyn K.
indianapolis, indiana
james M.
noblesville, indiana
"Your techs are polite and professional and we love the advantage group."
michael A.
indianapolis, indiana
"In the last few weeks we have had Ira, JD and Edward to our home to work on plumbing and HVAC issues. They were ALL incredibly capable, pleasant and efficient. I honestly don't know how Broad Ripple H, AC & P manages to CONSISTENTLY find and train such good people--but I suspect it takes a LOT of work, with total dedication to quality motivating that work."
robin L.
carmel, indiana
lois C.
indianapolis, indiana
"The technician was very friendly."
ann R.
fishers, indiana
"Chris was prompt, knowledgeable, and professional. He took care of the problem immediately."
mary B.
indianapolis, indiana
"Exceptional customer service"
ella H.
indianapolis, indiana
"The technicians were competent, courteous with good follow up. Your telephone dispatchers are very good as well"
emily B.
indianapolis, indiana
"Chris did a great job"
margaret H.
indianapolis, indiana
"James has provided svc for me before. He is pleasant, knowledgeable, gives freq updates, very prompt. I need all my plumbing upgraded & I asked that he do the work b/c I trust him."
guy Z.
indianapolis, indiana
"Edward was very professional and thorough in his estimation and explanation of what needed to be done. He provided various options and then proceeded with we both would consider the best solution."
shamika A.
indianapolis, indiana
"The technician was amazing he installed the thermostat and took the time to bring in my trash cans and packages off my front porch!!!"
jim M.
indianapolis, indiana
"Professional service. Diagnosed problem quickly and provided repair option."
david E.
greenwood, indiana
pam M.
indianapolis, indiana
john Q.
indianapolis, indiana
"Job well done, Squirel nest problem very well resolved. Very clean job. I am very satisfied."
darrell L.
indianapolis, indiana
"Chris was courteous and helpful in getting the issue solved. He identified the cause to be attached to the natural gas meter. I called Citizens Energy and a tech came out and addressed the problem and installed a new gas meter."
global P.
westfield, indiana
allen B.
indpls, indiana
"Jake has been here twice and each time was great."
linda H.
fishers, indiana
mary H.
alexandria, indiana
"I would have liked all of the ice removed off of the heat pump. It was still noisier."
karen C.
indianapolis, indiana
"Good info on renting furnace and a.c.. polite gentlemen. Here on time. Efficient."
kathryn W.
indianapolis, indiana
"They were nice people who did the work efficiently."
norman L.
indianapolis, indiana
"The technician Edward was very good, professional and completed his job. The problem was I call at 3:00 PM and got Rachel on the line. She was having problems with the system and took all info in writing. We waited until about 6:45 pm with no contact. Called again and had a young man who took my name address and telephone number. Finally got a call from Edward and he had to get into the warehouse to get the snake drain machine. He finally got it and came and ran the snake. I noticed that the lead end of the snake didn't have an attachment and mentioned it to him. He said it was broken off and they were waiting to get it fixed. Don't know how effective the snake was since it was only the size of the cable to run in the large drain pipe."
craig M.
greenwood, indiana
"prompt, polite and professional service"
connie C.
yorktown, indiana
"Very nice and knowledgeable"
george B.
indianapolis, indiana
"Cannot remember the names of the two technicians that came out for second opinion, but both very professional and fixed the mistake of the previous technician."
david J.
indianapolis, indiana
patricia H.
carmel, indiana
"I feel confident in Corey's expertise and professionalism."
thomas B.
indianapolis, indiana
"Greg was very professional and explained in great detail the status of our furnace."
stafford P.
indianapolis, indiana
"Chris was thorough and diagnosed fixed the furnace and humidifier in a timely manner."
mary G.
fishers, indiana
"He arrived on time and performed the service I needed cheerfully and skillfully."
chris A.
whiteland, indiana
"Jacob, took his time to ensure our system was correctly operating and wired."
ken M.
indianapolis, indiana
"Service has corrected extremely high electric use!"
jeff R.
indianapolis, indiana
michael S.
indianapolis, indiana
"Jacob went above and beyond."
dennis P.
westfield, indiana
"He seemed to be okay, but tried to sell my wife a filter and a plug-in Co detector. She called me and told me the price and I said no because they were to expensive. He said that the reason for the Co detector was so high was because of installation? It's a plug-in type!"
rose brozek B.
plainfield, indiana
larry M.
indianapolis, indiana
dan S.
westfield, indiana
"On time and thorough inspection."
nancy C.
indianapolis, indiana
"Technician arrived when scheduled. Professional. Efficient. Respectful."
robin L.
carmel, indiana
"The tech had to shut off the gas to my home to do the necessary repair. The next day I ran out of hot water as the pilot light to my water heater was off due to the gas shutdown. I had trouble re-lighting the pilot so I had to call and have someone light it again costing me $99."