Broad Ripple Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.6/5 stars based on 5,052 Reviews
wanda G.
indianapolis, indiana
gina S.
indianapolis, indiana
paul S.
indianapolis, indiana
"Ira was quite helpful. He noticed mold in my unit and recommended an immediate solution. A very nice man. I hope I can keep him on my account."
sanford M.
muncie, indiana
maryanne D.
indianapolis, indiana
"The plumber was sloppy and I had to request 2 extra appointments to fix the issues. One of the issues could not be fixed."
adam C.
carmel, indiana
"Jacob addressed all issues and thoroughly explained what he was doing and why."
faizzy S.
carmel, indiana
"Kara was very appreciative of the care taken by Winston and Nick with the heating TU. Winterizing the dehumidifier in the crawl space was really a nice touch and the CO testing gave Kara confidence in the safety of the furnace. Nice job guys! Happy Holidays! Yes.....I know it is time to replace and YES it will be ADVANTAGE ; )"
garna P.
indianapolis, indiana
ben K.
indianapolis, indiana
"Professional, timely, and thorough."
diane E.
zionsville, indiana
"On time and courteous"
steven S.
indianapolis, indiana
adeline P.
greenfield, indiana
"Have been using you guys for years and a very happy with the service."
robert M.
indianapolis, indiana
rita B.
martinsville, indiana
"Always room for improvement"
zack S.
indianapolis, indiana
"Ira was very upbeat and was very patient with any questions. He also helped take care of a few issues I had with filter replacement and troubleshooting a collapsed flex duct"
marylyn P.
indianapolis, indiana
"No one gets a ten. Leaves room for perfectionist"
john A.
indianapolis, indiana
"Gentlemen were courteous, efficient and timely."
tim E.
greenfield, indiana
"Great customer service"
jerry M.
anderson, indiana
"Evan was very professional and was much more detailed in his work than past check ups we have had."
glenn F.
indianapolis, indiana
thomas P.
indianapolis, indiana
"Mr. Reed did an excellent job."
rick K.
noblesville, indiana
"Eduardo look at the issue, determined quickly what was the issue and gave me options to solve the problem."
charlotte C.
indianapolis, indiana
carol C.
anderson, indiana
"Your service technicians never gave up on trying to find what was causing the water leak in my new furnace."
kathleen T.
indianapolis, indiana
"Was on time and went to work."
carol T.
indianapolis, indiana
"He came back to take care of a vibration rattle that has plaqued the humidifier for years and did a pretty good job with it."
robert P.
fairmount, indiana
shelley S.
indianapolis, indiana
judy C.
indianapolis, indiana
"Ian was very professional and pleasant.....liked him a lot!"
fred F.
noblesville, indiana
michael B.
indianapolis, indiana
marvin P.
indianapolis, indiana
"It would have been better if the full repair had been done on the previous visit by another technician."
ms worrell W.
indianapolis, indiana
"Prompt and efficient"
rob H.
indianapolis, indiana
"Jonathan was very thorough and professional"
julio A.
indianapolis, indiana
jay M.
indianapolis, indiana
"Ira arrived on time. Did a good job performing the furnace PM. He is pleasant, polite and professional."
carol K.
indianapolis, indiana
"I don't even know where to begin...Ira came over for our winter service on the heater and humidifier. I was still at work, so my husband took care of the visit. After Ira left, he apparently never turned back on the heat. So for the next 14 HOURS, we had NO HEAT! It was a cold night, 29F and the inside of our house went down to 54F. Both our family and guest as well as our animals were freezing, due to his error. When I came home and realized that the heat was not working, your office was using an on call technician. I must have called at least 6 times and EVERY TIME, they were unable to reach the tech on call. HE NEVER ANSWERED ANY OF THE CALLS FOR SERVICE. It wasn't until 7 am, when the change of shift occurred, that I was able to ask for a different tech to come out to fix the error. The second tech, Chris, came around 815am and fixed the issue in a matter of minutes. He knew exactly what had happened. Heat was restored and I informed him that I would NOT be renewing my annual contract with your company."
caitlin S.
indianapolis, indiana
"Technician thorough in his explanations."
greg D.
indianapolis, indiana
"Customer Service is horrible. It took about 6-7 phone calls and almost 18 hours before we finally got a technician to come out."
gus B.
indianapolis, indiana
"FOUND THE PROBLEM,FIXED IT FAST AND CHECK OTHER PIPES FOR PROBLEMS"
kelly M.
fishers, indiana
debra B.
anderson, indiana
ron S.
anderson, indiana
donald H.
indianapolis, indiana
"Jonathon was on time and replaced a drainage pipe that was damaged during the installation of the A/C coil this past summer."
emily B.
indianapolis, indiana
"Greg did a great job. Very thorough inspection followed by solutions!"
patricia M.
indianapolis, indiana
"Answered all questions, very polite and knowledgeable."
jim P.
indianapolis, indiana
"Evan was very polite & explained everything clearly."
james M.
anderson, indiana
"COMING OUT 11/26 TO INSTALL HOT WATER HEATER ON ADVANTAGE PLAN. USED ADVANTAGE PLAN BEFORE."
ellyn T.
carmel, indiana
"Prompt able to find plumbing issue quickly- resolved quickly- neat- cleaned work area; gave us some tips & showed us about our plumbing - what pipes were what"
sarah H.
indianapolis, indiana
jason D.
indianapolis, indiana
"Overall, I have been very dissatisfied with the customer service and approach taken to dealing with issues that arose during not only the booking of the appointment, but also the lack of priority given to being on the Annual Maintenance Plan. Evan did a good job, but was missing materials to address a purchase and was unable to deliver those materials until 3 days later."
joseph H.
greenwood, indiana
amy C.
indianapolis, indiana
"We waited all day for service. When Keith arrives he spent about 1 hour on the furnace, said he fixed it, but didnt. When we returned home to find the furnace was not fixed we called the 24 hour line. They tried to call Keith, who was on-call, to get him to come back. He did not answer and his voicemailbox was full. Call center called the manager. No answer again. House is freezing and no one called me back. Dont say you are a 24 hour company if no one comes out in the night. Plus Keith sold me on the service plan which I will be discontinuing. Will not use this company again. You have really gone downhill in the last few years. Have become like all other corporate hoax companies."
dan O.
indianapolis, indiana
david K.
indianapolis, indiana
"Tech was on time, did a thorough job."
george E.
indianapolis, indiana
"TV schedule time for my service was scheduled for 10 to 12 and the technician called me at 8:30 while I was at the gym to service my furnace. Also I was schedule November 11th and I never received a call when I called two hours after my appointment time the receptionist said that I'm sorry someone was supposed to call you and I really apologize. I told her I'm a veteran and wasted 3 hours of my day that I could have been doing something else waiting on you and it's not appreciated."
david P.
indianapolis, indiana
"It didnt seem like a tune up was being done. Rather, it seemed as if he was looking only for broken parts."
shirley C.
greenfield, indiana
"Ira is very particular about his work. He is so easy to get along with. He explains why he is doing what he is doing. I feel like he is very trust worthy. I trust him to come to my house. It is like a friend coming for a visit."
adrienne S.
indianapolis, indiana
"Initial service visit included an ad hoc repair to a UV light that was functional. Light broke and technician quoted me $530 to replace the thing I hadnt authorized him to move. I called and the company sent another technician out to inspect it and he did repair the damage and restore the light to working condition but I have a hole in the front of my unit that is patched with tape and while it may work, Im no longer sure that the technicians that come to service my system know what theyre doing."
charles Y.
indianapolis, indiana
"Everything went fine. Good communication skills; did great work."
betsy H.
indianapolis, indiana
"Edward did what he said he would do. He was polite, knowledgeable and fixed our leak. He went above and beyond when another leak occurred and he fixed it too."
jim N.
fishers, indiana
donna P.
alexandria, indiana
"was not very clean when they left (i know that was a hard job and they worked late to finish job)"
carmen B.
knightstown, indiana
"Evan was very friendly, on time & very knowledgeable about his work."
mary waldron W.
indianapolis, indiana
"Kendrick was considerate and quick."
clarence K.
fountaintown, indiana
"The service was timely, thorough and the service tech communicated very well."
karalee K.
indianapolis, indiana
"Job was completed timely and for less than originally quoted since he fixed the faucet on his first attempt"
kappa theta T.
indianapolis, indiana
"Received follow up call to confirm appointment and technician very professional, friendly and punctual."
jenny R.
indianapolis, indiana
"The gentlemen that installed my insulation were extremely professional. They were punctual, courteous and considerate. My questions and concerns were answered to my satisfaction and the clean up was spotless. Thank you for a job well done!"
virginia D.
indianapolis, indiana
"These two gentlemen worked hard to get my old, insufficient system humming and let me know my options for a new system. They were very personable and respectful of me and my home."
gerald T.
indianapolis, indiana
"Ira arrived early (I was notified of his early arrival). He performed the service in a timely manner and explained what he did and noted areas that needed future attention."
bonnie H.
indianapolis, indiana
"David is always friendly and efficient. Takes great care with my dog and with the furnace."
gina P.
indianapolis, indiana
"Timely, courteous and knowledgeable."
bill W.
noblesville, indiana
richard L.
indianapolis, indiana
"The two young technicians were fine and did there best to fix the problem. But they know nothing about our hot water boiler with circulator to move the water through the pipes. We purchased a brand new boiler furnace and it has not been able to heat the downstairs since it was installed."
connie C.
yorktown, indiana
"On time, knowledgeable, clean, friendly"
marleen I.
noblesville, indiana
"The tech was courteous and explained what the problem was. The only downside was that he didnt screw the front panel back on and it was off a couple days later. At first I couldnt find the screws but I finally found them and now the panel is back in place."
richard H.
indianapolis, indiana
"Jacob was very professional, courteous and friendly. Very thorough with his job, he explained his process well and listed what to look out for moving forward."
jim V.
pendelton, indiana
"Good job. Effective and professional"
lois C.
indianapolis, indiana
"The technician was very friendly and worked long and hard to solve my problem."
charlotte P.
fishers, indiana
"Evan was very polite and was glad to answer all my questions"
david I.
anderson, indiana
dan W.
indianapolis, indiana
lee S.
indianapolis, indiana
sandy S.
indianapolis, indiana
"You always have to make a return trip to install one of the filters that is not standard on the truck. Please make a note of this, as I have requested in the past."
bobby K.
indianapolis, indiana
"very good technical. I liked his service."
bob M.
lapel, indiana
kelly s.
muncie, indiana
"Evan was very polite, explained everything he was going to do during the service call. Provided excellent customer service."
margaret G.
indianapolis, indiana
"Ira was great - professional, patient, kept working until he found the problem. The office staff also were helpful, answered the calls promptly and kept us informed about timing for the service call."
donna B.
indianapolis, indiana
"Ira was thorough in explanations, answered every question and was very pleasant and considerate."
dave L.
carmel, indiana
"Our checkup went well, and afterwards we left the house to tend to other tasks. But when we returned (about 3 hrs later) our thermostat was yammering at us that something was wrong with our furnace, as it had been signaling the furnace to warm the house for the past 3 hrs, and the inside temp was down 3 degrees. We called Broad Ripple Heating and our technician was recalled to the house, when after a methodical process to determine the problem, he did so and fixed it."
mike S.
indianapolis, indiana
"prompt response"
derek M.
noblesville, indiana
"Always pleased with the professionalism of our technicians. They are always kind, friendly, and considerate."
harvey F.
indianapolis, indiana
"The original setting of auto did not keep the temp throughout the house even. The fan on full time has solved the issue."
maria P.
indianapolis, indiana
"The technician was knowledgeable and a pleasure to have around."
peter T.
fishers, indiana
"Was at residence when he said he would be. Quickly identified the problem, stated the cost to repair and my options. Performed the repair on a timely basis."
michael F.
indianapolis, indiana
william A.
indianapolis, indiana
"Excellent service but pricing too high."
j horng H.
indianapolis, indiana
"Not spent enough time as previous workers in the past. By the way, You guys tried a bait and switch scheme on me when I wanted to purchase and install a new humidifier, which was cancelled as he brought me a different model unit later. Bad !!!"
tim P.
muncie, indiana
steve J.
anderson, indiana
"Prompt, courteous, and efficient service."
richard M.
indianapolis, indiana
"Technician came on time and completed his inspection promptly and thoroughly."
john R.
indianapolis, indiana
"Very professional and explained my service agreement very clearly. Had all the replacement parts on hand to replace what was needed ( not always the case). Really a pleasure to have into my home and would recommend Winston."
carol T.
indianapolis, indiana
"The young man went right to work and clearly explained everything when he finished. Did not come up with a surprise problem and extra charge."
christine P.
indianapolis, indiana
"Start time was a little later than window scheduled but otherwise work done was fine. However, I had scheduled an early appointment time so work was completed by the end of the morning. Preferable to have quality work rather than a rushed job watching the clock!"
rhonda T.
indianapolis, indiana
carol W.
plainfield, indiana
"He was on time, clean, courteous and efficient."
james W.
indianapolis, indiana
"He was efficient and explained how everything worked...my husband is very cold this winter (not because of the furnace) but he had to know for sure and I appreciate your help!"
doug P.
carmel, indiana
"Winston, the tech came during the time scheduled at night. Our pit bull creates a problem every time we have anyone over. Winston was great with him & calmed us all down. He changed our filter, made a recommendation for duct cleaning with estimate. Was knowledgeable and had ideas about our 70s construction with tri-level heating challenges. He was really friendly & polite. Even at this late time in the evening never made us feel like we are a pain for being his last customer. We will definitely ask for this tech again. This was his first time out here. Two thumbs up."
lynn F.
indianapolis, indiana
"Early arrival, answered my question so I could understand situation"
cindy C.
greenwood, indiana
tim M.
knightstown, indiana
"Arrival 90 minutes past time frame indicated."
peggy H.
indianapolis, indiana
"He was on time, clean, knowledgeable, and friendly."
lynda V.
indianapolis, indiana
susan B.
indianapolis, indiana
"Jacob and Ali were very professional and articulate and I felt confident in their work."
gerald W.
indianapolis, indiana
dwight H.
indianapolis, indiana
"Personable, professional young man."
larry B.
indianapolis, indiana
tim C.
indianapolis, indiana
"Professional, timely, quick"
david V.
summitville, indiana
anna P.
indianapolis, indiana
"Josh seemed very honest and helpful."
gabriele H.
new palestine, indiana
"Winston was polite, thorough, knowledgeable and answered all my questions"
wendell J.
beech grove, indiana
"Jonathan always consistently does meticulous work, and informs me clearly whenever there's any concerns with my heating or air conditioning."
toni F.
indianapolis, indiana
linda H.
carmel, indiana
may A.
anderson , indiana
"Evan, the technician, was very polite, thorough, an excellent employee. I believe he did the most thorough job and all the years Ive been with you."
kelly T.
indianapolis, indiana
"I was very impressed with Edwards demeanor & knowledge with replacing my hot water heater. The price was reasonable and his ethics are second to none!"
marlene K.
indianapolis, indiana
steve L.
carmel, indiana
"Tech was very informative and showed me things didnt know before and did all checks required where I noticed some others before him didnt do before."
bonnie M.
carmel, indiana
william bozell B.
elwood, indiana
"Service personnel were very polite and well versed on our boiler. We have used Broadripple for several years and are very confident that they will continue to be our choice."
fred M.
elwood, indiana
"Very knowledgeable and prompt even with a trainee"
cathy G.
indianapolis, indiana
"Jacob was a good salesman and technician. He worked quickly and answered all my questions. He had a good sense of humor which might not seem important, but it is to me."
paige J.
indianapolis, indiana
"it seemed like it took him an excessive amount of time to check furnace (I am unsure how long it should take). But he was very helpful in explaning problem with furnace and an overview of service plans."
ll britton B.
indianapolis, indiana
michael F.
indianapolis, indiana
"Furnace was installed in reasonable time and when scheduled. Installation personnel were courteous and careful."
sandra H.
indianapolis, indiana
"He call to make sure some one good to be home"
bob M.
indianapolis, indiana
"Gave good information and guidance regarding new furnace installation."
bryan C.
indianapolis, indiana
george F.
greenfield, indiana
"Had Jonathan provide service before. Very thural."
margarita C.
indianapolis, indiana
"Mr. Ward was very professional. He was always on time during our appointments."
joe Z.
indianapolis, indiana
"Jonathan did a great job and answered all of my questions."
siara V.
indianapolis, indiana
david T.
anderson, indiana
"Keith did a good job of explaining options"
chris G.
carmel, indiana
"Your company installed a new water heater for us a little over a week ago. After 7 days the water would not heat to absolve like warm. A technician came out and said our hot water heater was just too small for the house. This made no sense because we were not getting hot water even for a short time! Now, we have less than like warm water and no technician is available until next week. This is just unacceptable service. We have used this company for almost 20 years and are so disappointed."
larry H.
greenfield, indiana
"Did not explain the lease very well. We wish to cancel the lease and purchase the furnace and air conditioner so that we own them. We also want a service contract. Please contact us with cost so that we can buy them & I will go to the bank and transfer the money from the savings to the checking account."
patzetta T.
indianapolis, indiana
"Service technicians should be prepared to either remove their shoes or have shoe covers."
larry J.
carmel, indiana
"Information"
jim L.
indianapolis, indiana
"On time, professional, and informative"
steven C.
indianapolis, indiana
"Because we still dont have heat and I was told someone would be out sometime today or tonight. No time frame and your technician said it was working"
sheila C.
greenwood, indiana
"Efficient, polite service men."
dorothy H.
fishers, indiana
"He explained what He did and answered all our questions."
neil L.
new palestine, indiana
"very cordial and efficient. Explained process thoroughly."
tony J.
carmel, indiana
"Good service technician was very knowledgeable of my equipment"
kay C.
indianapolis, indiana
"Greg was on time, worked effectively, considerate, answered questions."
anne marie M.
mccoordsville, indiana
alice C.
indianapolis, indiana
julia C.
indianapolis, indiana
"knowledgeable Courteous competent"
lorenzo S.
carmel, indiana
shirley M.
indianapolis, indiana
bryan C.
indianapolis, indiana
"I was very happy with his service"
william G.
indianapolis, indiana
nancy F.
indianapolis, indiana
"Technician explained process thoroughly."
marcia L.
indianapolis, indiana
"Friendly, knowledgeable, sensitive to our concerns."
grace W.
indianapolis, indiana
"I don't remember my tech's name but I wish I did! I have had terrible experiences with plumbers (especially locally) in the past and I really appreciated that the man who came to my house was honest about what DIDN'T need to be done at my house. He was so nice and helpful and very pleasant. Didn't pressure me into getting a service I didn't need."
jane J.
fishers, indiana
naim G.
muncie, indiana
"Keith was quite thorough and personable. I would like have him come in the future."
howard H.
carmel, indiana
rob S.
fishers, indiana
"Technician was on time and very professional"
olga K.
carmel, indiana
don H.
anderson, indiana
"QUICK, QUIET, CLEAN"
larry M.
westfield, indiana
mary G.
indianapolis, indiana
"Worked methodically and answered questions fully"
david N.
fishers, indiana
emily G.
greenwood, indiana
"This is the third time Jonathan has come to our home. Very professional, takes the time to explain the equipment. He does a great job."
lois C.
indianapolis, indiana
"I wasnt at home so I dont know all the technician did but I had heat when I returned."
david H.
indianapolis, indiana
"The two gentlemen did an excellent job"
stephen D.
fortville, indiana
jesse W.
indianapolis, indiana
alice C.
indianapolis, indiana
"Arrived at the beginning of the time window, was courteous, efficient, and personable, and explained everything he did."
betsey M.
indianapolis, indiana
"After the water heater maintenance, I have very low water pressure in kitchen and outside faucet."
erica A.
indianapolis, indiana
"He was very nice. Very efficient and knowledgeable."
linda R.
anderson, indiana
"Called early in morning, stayed up until 11:30 pm when we were told they wouldnt be able to get there. No heat for two days. I am terminally ill with cancer. My daughter bundled me up in a blanket and took me home with her. I have a contract with you and have always received excellent service but this was a night mare.!"
norma S.
new whiteland, indiana
"The guys were very kind. However they miss the real problem and tried to sell me a very expensive unit. Not good."
carol D.
indianapolis, indiana
"Winston was very knowledgeable & answered all my questions."
sharon D.
zionsville, indiana
"Everything was great with the system. Service person was very courteous, professional AND nice!"
kristi T.
indianapolis, indiana
"When I scheduled I also put I needed someone to look at my water softener so I assumed they would be doing that as well the furnace tune up. The gentleman informed upon arrival that he was not plumbing and we needed to call a plumber for that."
robert A.
indianapolis, indiana
"Fast and efficient. Had filter I needed."
christa D.
lapel, indiana
"We had our brand new AC system installed in July. The system did not work when the technicians left our home. We gave it a day because we assumed it was just taking some time to cool down. We found out that the blower was not working when they left; therefore, the new system froze up. We turned off the system and the frozen pipes thawed and flooded our furnace. The technician came out and started showing us the problem. He stated, "I really shouldn't be running the system with all this water." Ten seconds later sparks flew and our motor was blown. The manager was contacted and the parts were replaced at no cost to us. Everything was fine for 2 months, until Saturday October 12th. It was the first day our heat was needed. I woke up in the morning and came downstairs, I turned the system to heat and set it for 70. The system turned on and heated the house fine. A couple of hours later my husband stated that it was chilly and waked over to the thermostat. It was completely blank. It would not respond to touch and it did not have any lights. I took the cover off. All the wires seemed to be connected. I then checked the breaker box and went downstairs and turned the furnace off and then back on by the main switch. I then called the 800 number and spoke with a woman who stated she had a technician available and would send him out. There was no mention of a delay or a wait. We did not receive a call for 2 days. On Monday around noon I called again and the woman that answered the 800 number stated that there has been a wait since Saturday and that there are still 3 people ahead of us. Jacob showed up on Monday around 9:30 pm. I told him immediately that the thermostat had no power. He went down stairs and looked at the unit. He was on his phone for 15 to 20 minutes. He then came upstairs and stated that the thermostat wire had broke downstairs and that the thermostat must of shorted out because if it has more than 30 volts it can be "finicky" and surge the thermostat. He stated that be had another thermostat in the tuck but he didn't trust the product and it had been "loaded off" on him by the company. He stated he was going to charge us a service fee for coming out. I explained to him that I did not feel we should have to pay when the system is less than 2 months old and was not check correctly by the technician that installed the new circuit board and motor in July. He stated he understood my feelings and stated that the technician that did that repair was fired. He also informed us that the installers that installed our system were fired. He then stated that he didn't know when he could come out and replace our thermostat. I expressed my dismay seeing that we had no heat for 3 days at this point and all that needed to happen was for us to go to the store and buy a new thermostat. He stated if we felt "savvy" enough that we could do that but he couldn't make any promises because there were other people waiting that had bigger problems. We just had a problem with our thermostat. He stated he would call us in the morning and give us a time. I did not receive a call until 3:00 pm the next day. Jacob then came back out the the house and spent another hour and half at our home installing the thermostat. He was on the phone for a big portion of that time, and tried to have us replace our hot water heater. He also stated there was a hole from rust on our hot water heater duct work that vents outside and taped it up. My husband asked for a general manager to call him. They have still not called us. We have had nothing but problems since we requested service and a quote in July. We have had great service techs that have now been "fired" or at the least degraded by other members of the company. We have heard statements from Jacob that he can't guarantee that he could get back to install the thermostat the next day, he couldn't guarantee that the thermostat would work for a long period of time, and he couldn't guarantee that there wouldn't be any further issues. Our paperwork on the other hand stated that there was a 365 days guarantee on your service. The experience has been terrible."
vicki J.
indianapolis, indiana
mary T.
fishers, indiana
takkai P.
indianapolis, indiana
"If I could, I will give a "0" instead of a "1". My air filter was replace in 3/15/2019 and was charged $50 for the filter. During the installation of the unit last year, I was told I can purchase the air filter anywhere. In mid-September, I purchase an air filter from Home Depot and it did not fit. I call your service department and asked why the air filter I purchased did not fit. I was told by the operator, after she consulted your expert, that it should fit. She asked me if I want a technician to stop by to see why it did not fit and I said yes. The technician did not come per appointment time. So I called again the next day and the technician showed up the following day. All he did was to replace the filter with a new one from your company and charged me $150 for the services which included $66 for the new air filter, and he never discussed why the one I purchased from Home Depot did not fit. I called the next day to ask why the one I purchased did not fit and why I was charge the service charge. The response I got was your company used a specialize high quality air filter and the dimension on the filter is a "nominal" dimension. When I asked about the service charge, she said if I wanted to talked to the supervisor and I said yes. Nobody called. I have a number of issue with this experience: (1) Nobody told me the air filter dimension is a "nominal" dimension and cannot be purchased from anywhere, (2) I thought I have paid for a 10-year service and was told it covered service charge for any services, and still got charge for service, (3) during the 3/15/2019 replace, I was charged $50 for air filter but this time (6 months later), I was charged $66 for a new filter, that is a 32% increase in price in 6 months. As far as I am concern, that is a ripoff and everything I was told during the initial purchase of the unit is not true."
deena P.
indianapolis, indiana
"He was honest with us."
sara S.
indianapolis, indiana
"Very helpful"
rebecca M.
indianapolis, indiana
james P.
indianapolis, indiana
"Courteous clean and professional . Did not try to up sell me like the techs the last few times"
beverly B.
indianapolis, indiana
louise K.
indianapolis, indiana
josh C.
indianapolis, indiana
"Eduardo was super nice and took the time to explain water heater basics to this newer home owner."
sharon F.
indianapolis, indiana
"A loose wire was an easy fix and I didn't get charged for plugging it back in"
jane H.
middletown, indiana
"Technician was friendly and professional."
karen J.
noblesville, indiana
"Hes very nice and knowledgeable. And Id like Evan to come for every service appointment please. Ive used Broadripple for years at 2 homes."
morany D.
indianapolis, indiana
"The tech was very informative and helpful and polite"
jim B.
indianapolis, indiana
victor M.
indianapolis, indiana
"Tech was on time and explained what he was going to do"
jason D.
indianapolis, indiana
"Edward did a great job, found the issue and resolved it quickly."
steve B.
indianapolis, indiana
"Not happy with installation of toilet (too far off floor) - Shower that was repaired now leaks more than before - and pipes under sink after installing garbage disposal were not tighten resulting in water spilling under cabinet after 1st use. I ALREADY CALLED TO SPEAK TO A MANAGER?SUPERVISOR - I DO NOT, repeat DO NOT want the technician JD to come back our or call me!!!!!!"
fiona B.
indianapolis, indiana
"Quick, polite, helpful."
debbie H.
indianapolis , indiana
"Evan found a problem with the motor was able to fix it & averted carbon monoxide from coming into my home. Ali was able to answer some questions about my thermostat. He also climbed up on the roof to determine an issue with the exhaust pipe."
june M.
indianapolis, indiana
"Ira was great except he opened my carbon monoxide detector which set off my alarm and sent the fire department to the house which will cost me a false alarm fee."
doug B.
noblesville, indiana
"Very nice young man as the technician"
ronald R.
indianpolis, indiana
"When Greg turned off the gas to the furnace he did not realize he also shut off the hot water heater. Needless to say I was upset the next morning when I had luke warm water for my shower. I am 75 years old the reason I have a Maintenance contract is that I do not have to do this stuff anymore. Needless to say I was not happy trying to relight the pilot the next morning."
mr patton P.
anderson, indiana
mary B.
indianapolis, indiana
"Great customer service"
david J.
indianapolis, indiana
dorothy L.
indianapolis, indiana
"On time, got the job done quick."
mike C.
fishers, indiana
"They did a good job"
patrick B.
indianapolis, indiana
"Greg is a very competent technician ."
adam C.
carmel, indiana
"Winston rapidly figured out the problem and provided the solution."
nancy L.
indianapolis, indiana
"He was friendly, informative, efficient."
carrie L.
indianapolis, indiana
"Ira was very thorough and friendly in his service and explanations."
michael B.
indianapolis, indiana
"Tech arrived on time and was very professional"
robert R.
indianapolis, indiana
linda H.
fishers, indiana
"Prufessional and friendly. Clear explanations. The new additional service provided by Cody is a. real bonus, especially the checking out of the water heater."
rick B.
indianapolis, indiana
danny P.
elwood, indiana
"VERY EFFECTION"
mickey W.
indianapolis, indiana
"This has NOTHING to do with Jonathon and EVERYTHING to do with scheduling (a 2 hour window that you missed by 1 1/2 hours!!), office follow-up (can't I get a call to let me know?? I had to call, NOT GOOD), over scheduling staff which sets them up to fail. Believe me, I waited a few days to do this survey because I AM PISSED, STILL!!! AGAIN, the survey answers have NOTHING TO DO with Jonathon and EVERYTHING to do with how you seem to run your business. Jonathon knew I was pissed, was very professional, even up sold me a UV light and performed his work to what seemed to be a very high level of professionalism. TOO BAD this seems NOT to be the same with managers, management and owners!!!!"
megan M.
indianapolis, indiana
linda C.
greenwood, indiana
"Very friendly and willing to talk to me about specifics of my furnace unit."
cheryl T.
indianapolis, indiana
"Evan was clean and efficient and completed his job in a timely manner."
michael F.
indianapolis, indiana
rosa maria c. D.
indianapolis, indiana
"The technician was on time, he put covers on his shoes, he was very respectful and explained all he was doing."
nancy S.
zionsville, indiana
"No one gets a 10 from me. But technician was very informative, clean and did great work."
susan W.
indianapolis, indiana
"Service person was on time, personable, explained everything he was doing in advance and then summarized after performing the services."
garry B.
indianapolis, indiana
"Great service"
michael F.
indianapolis, indiana
denise G.
indianapolis, indiana
"Keith was very professional and thorough in explaining what was the issue and finding a solution and getting out new thermostat installed same day!"
carol K.
fishers, indiana
"Greg was very friendly and professional. He explained what he did."
rex G.
anderson, indiana
"Good job."
sally S.
fishers, indiana
"Greg was very nice, came earlier than expected, & got our air back working on the hottest day of the month! I was also thankful that when I called the night before, the call was answered immediately."
montgomery D.
fishers, indiana
"The technician was professional and courteous."
ms odom O.
noblesville, indiana
"As always very good service."
bob B.
greenwood, indiana
"Efficient complete."
christina K.
indianapolis, indiana
mike I.
carmel, indiana
laura H.
indianapolis, indiana
"More thorough than any other technician who has serviced my AC or furnace."
dennis G.
noblesville, indiana
"Both Greg, the service technician and Ali the Sales Service Advisor did an excellent job ensuring our furnace and Home was in tip top shape for this coming Winter season. They expertly evaluated our resources and reported and or corrected any deficiencies."
robin G.
indianapolis, indiana
gary S.
carmel, indiana
dave G.
noblesville, indiana
rex B.
pendleton, indiana
"Keith was very professional, technically great, efficient, offered great suggestions and personable."
janette J.
indianapolis, indiana
sandy S.
indianapolis, indiana
david C.
indianapolis, indiana
robert C.
noblesville, indiana
"good efficient service, pleasant fellow, very helpful, very knowledgeable"
gloria F.
indianapolis , indiana
"James was very personable, friendly and respectful"
steve H.
carmel, indiana
"professional, friendly, knowledgeable"
barbara M.
pendleton, indiana
"All was well done as far as the service but when he left he set the temp on 84 degrees and turned the air off and I didn't know why it was so hot in my house for hours."
george B.
indianpolis, indiana
"I WOULD RECOMMEND THEM to my my friends and family"
ron F.
carmel, indiana
nancy F.
indianapolis, indiana
"Its did thorough check of furnace."
corey B.
indianapolis, indiana
"Very knowledgeable, professional, and courteous."
larry S.
anderson, indiana
"after purchasing a 12,000 dollar unit , I was not told that we would have to pay an electrician out of our pocket. i would think at that price it would be included. My son had the same sitution and his wiring was included. I AM EXTREMELY UPSET WITH WITH THIS SITUATION. i would like an explanation why we were not told."
maureen O.
indianapolis, indiana
"he cleaned the furnace"
david K.
indianapolis, indiana
"The technician thought he had solved the problem but nothing has changed."
james B.
noblesville, indiana
"Courteous"
jane K.
fishers, indiana
judith M.
indianapolis, indiana
"Ira always does a good job, but several hours after he left I had to call a new technician because the wires connecting the thermostat were dis-connected."
norman L.
indianapolis, indiana
"Good as usual."
jane J.
fishers, indiana
paula baron B.
greenwood, indiana
"The technician was prompt, courteous and helpful."
aaron L.
indianapolis, indiana
"I was very pleased with the service. Everything was clearly explained to me."
james C.
indianapolis, indiana
kendall C.
indianapolis, indiana
"Service was prompt and thorough, and Jacob did a good job of explaining how the problem occurred and how to avoid similar problems in the future."
milton G.
indianapolis, indiana
"Ira is very efficient and knows his product and does a good inspection with a smile and nice personality."
james D.
indianapolis, indiana
john G.
indianapolis, indiana
"your tech new what he was doing,very professional and explained to us what he did and what needed to be done in the future"
donna P.
greenwood, indiana
herman S.
anderson, indiana
"he came in an did what he was suppose to"
nolan C.
indianapolis, indiana
melinda S.
zionsville, indiana
"Awesome service"
carolyn B.
anderson, indiana
"It was a pleasure to meet Evan, and have him in my home for the maintenance service on my furnace. He explained what he had checked during the service, and was friendly and courteous during the visit. I look forward to requesting him for the air conditioner maintenance in April."
troy R.
indianapolis, indiana
"I was pleased with the service provided."
rosemary W.
anderson, indiana
nina S.
indianapolis, indiana
"He was professional and very, very thorough. Gave me lots of useful information."
stephen L.
summitville, indiana
"a wire was twisted when the furnace was put back together and caused the air conditioning did not work and someone had to come out the next day to fix it."
cheryl W.
indianapolis, indiana
"Very Professional. Not at all intrusive. Done in 5 hours."
mary K.
indianapolis, indiana
"I had 2 people to ask questions to. The actual service person, Evan seemed very knowledgeable."
olga K.
carmel, indiana
carolyn S.
indianapolis, indiana
"Ira was friendly & did a thorough check of our furnace."
wade L.
zionsville, indiana
"Guys seemed to do a very thorough job and explained their findings clearly"
ellyn T.
carmel, indiana
"timely- professional-"
david O.
indianapolis, indiana
"I was called to parent's house when they said they could not get the furnace to turn on. I came to find out that the lever on the gas line going in to the furnace had been shut off likely during the servicing, but it was never turned back on. A simple fix but still required some of my time to drive to their home and back after work. He had also forgotten a tool bag on the day of service and had to make a return visit. Maybe it all comes down to it just being an off day for the technician, but my parents said a similar situation happened on a previous service where a technician had to come back."
doris S.
anderson, indiana
"Technician explained what he was doing"
orlando G.
indianapolis, indiana
judi C.
fishers, indiana
"My original appointment on 9/16 was frustrating in that it was canceled at 9:15am-witihin my 8am-10am time frame so I was not happy with the fact that I had to reschedule. However, Greg arrived at 10:15am (within my 10am-12n window) and was wonderful. He took his time, literally took the unit apart to ensure it was functioning as it should. I appreciated that he did not hurry his work."
diane S.
indianapolis, indiana
"He was very nice, knowledgable and informative."
richard L.
indianapolis, indiana
"Both workers were very knowledgeable and helped one another. Did an excellent job."
pam E.
indianapolis, indiana
ellen A.
indianapolis, indiana
"Sean called to let me know he was on his way and I appreciated the heads' up."
michael N.
indianapolis, indiana
"technician was thorough and helpful on a question we asked him"
chase C.
indianapolis, indiana
"There was a misunderstanding about when we were available. However, David did a good job, was informative, and took some money off the bill to apologize for the inconvenience."
marilyn T.
indianapolis, indiana
"Efficient and knowledgeable."
michelle B.
indianapolis, indiana
rick L.
indianapolis, indiana
patricia G.
anderson, indiana
jennifer S.
indianapolis, indiana
"Thank you for same day service. Thank you for working in the dark."
alison B.
indianapolis, indiana
"The technician was awesome. The fact that it took TWO ADDITIONAL hours because he had to go to Lowes twice was NOT awesome. I would not expect it to take FOUR HOURS to replace a garbage disposal."
christohper r.
indianapolis, indiana
"Got in quickly assessed issue and fixed the rpoblem"
janet W.
indianapolis, indiana
"Its not one because the technician,Keith,I think, was very pleasant. What I didnt like was that there were two guys. They suggested things that werent really necessary and failed to clean out one of the hoses. We called in Bone dry for another inspection. I feel like this organization has gone the way of many corporations, money first. Not good honest service leads to money."
deborah D.
indianapolis, indiana
"After multiple attempts I received no communication or service"
melanie W.
indianapolis, indiana
"Greg was very friendly and professional, as was his supervisor."
theresa L.
indianapolis, indiana
"I think something heavy was placed on my bathroom scale...quit working right after visit. Stepped on it next morning and it said overload. Had to purchase a new one."
mike E.
greenwood, indiana
"Appointments had to be rescheduled. then it took a few days to get the part in house.Keith did a great job on the repairs but the other factors are the reason for the lower rating."
patrick R.
indianapolis, indiana
"Ira is thorough and polite."
david J.
indianapolis, indiana
collin D.
indianapolis, indiana
"I just think that every tech that you have sent out has been great, Jonathan came this time and in the spring and did an excellent job both times"
gwen S.
indianapolis, idaho
sally H.
carmel, indiana
"Jacob was very knowledgeable and professional and did a great job with our tune up."
thomas P.
carmel, indiana
"Jacob was very helpful, knowledgeable, and informative about my HVAC system."
marvin P.
indianapolis, indiana
"Friendly and competent, and answered questions"
nancy S.
noblesville, indiana
"Very professional. Neat. Spent lots of time. Explained findings thoroughly. Respectful."
margaret H.
indianapolis, indiana
"Prompt service, advised me of other problems that needed fixed. Very courteous & friendly, as were your scheduling staff"
greg J.
lapel, indiana
"Keith your technician was awesome As for Broadripple heating and cooling. I'm still not happy about any of this . I feel this valve was an issue from day 1 . I have No Desire to recommend this company for anything after 11 or 12 yrs of service. I bought a new unit so as to Not have these issues and be nickel and dime to death . My 1st time and last time I felt screwed! Even at paying half the price on labor ."
tom B.
indianapolis, indiana
charlotte C.
indianapolis, indiana
"Yes he repaired the bracket holding to the wall that the other technician didn't install correctly but I don't think that I should have been charged for it."
james P.
indianapolis, indiana
margarita C.
indianapolis, indiana
"He was very professional. He was there on time and took his time to explain all the work it needs to be done."
sally P.
indianapolis, indiana
micheal R.
indianapolis, indiana
ann F.
anderson, indiana
"Winston Hines, my Service Technician, was very professional in job performance with my furnace and interactions with me by answering my questions/ concerns. I was given a copy of my work order."
jay B.
carmel, indiana
stephen H.
carmel, indiana
"Jake has taken care of all our HVAC needs. I call for him by name when I call."
james W.
indianapolis, indiana
"Right now everything is fine........haven't used the furnace yet this year so hopefully it will be then. Was very happy that Chris found that the filters the last person sold us were the wrong ones...."
william H.
carmel, indiana
"Professional"
joe V.
indianapolis, indiana
anita A.
indianapolis, indiana
doug L.
indianapolis, indiana
"On time and no problems"
roger R.
carmel, indiana
"very knowledgable"
henry R.
indianapolis, indiana
"The technician, Evan, was extremely polite and informative. He gave an overview of his findings and didnt try to sell anything that wasnt needed."
kristine T.
anderson, indiana
"Our concern is that we have received conflicting information from your techs. Previous to the Spring visit we attempted to keep our furnace filter changed every 3 months. During the Spring visit, the tech told us that was unnecessary and that 6 months was a more reasonable frame of time. Well, as you can imagine, we were surprised during this Fall checkup to be asked why we weren't keeping the filter changed more frequently. We have gone back to the 3 month cycle; however, since we tend to do what the experts tell us, it would be helpful to make sure they are telling us the same thing. We aren't mad, we will continue using your service, we understand that this happens; however, we also felt someone should know. Thanks."
wally C.
anderson, indiana
"Kept us informed"
ron O.
anderson, indiana
"Tech was on time and very friendly. Explained to us items that needed attention"
chris P.
beech grove, indiana
"Very courteous and knew exactly what needed to be done!"
liz E.
indianapolis, indiana
"Technician (Evan) was on time. He was courteous. He explained everything. He gave us options, but didn't try to force sales ."
kirk M.
noblesville, indiana
"Prompt arrival and efficient work"
richard L.
indianapolis, indiana
"Friendly, Informative, knowledgeable."
richard L.
indianapolis, indiana
"Have lots of confidence in Jacob as he is on top of what is needed.Ver efficient. Nice personality."
richard G.
indianapolis, indiana
"Good service"
rebecca P.
indianapolis, indiana
"The tech not only did not complete the repair but he did not protect the working furnace as he worked and by his negligence caused major damage to the previously working system and walked away without repairing or taking responsibility for the damage he caused."
gary B.
anderson, indiana
mauna H.
indianapolis, indiana
"Are your technicians working on commission? What I get is prompts for what I need to buy."
becky A.
anderson, indiana
"They inspected my furnace and explained exactly what they did. Very knowledgeable."
peter T.
fishers, indiana
"Technician explained everything he checked and what the results were."
mary L.
indianapolis, indiana
nora P.
fishers, indiana
"Friendly and quick service"
bill C.
indianapolis, indiana
jon H.
indianapolis, indiana
"Winston was very polite and satisfactorily provided the service that was scheduled."
quikrete Q.
indianapolis, indiana
"Even though we did not go with Broad Ripple Heating, Air Conditioning, & Plumbing, Bryce was very friendly and professional."
ida S.
noblesville, indiana
"Jacob and JD were very helpful. Answered all our question efficiently and with accuracy. Gave us ideas as to how we could make it more efficient. They both should be commended for their work. I know this isn't within the 24 hour period but please award them their $20 anyway. Thanks"
valeene H.
anderson, indiana
"Thorough and ready to help in a situation I have had for a number of years. Discovered a vent was not connected and repaired it. So grateful for that!"
lynda V.
indianapolis, indiana
"David is a credit to your company!"
ken N.
anderson, indiana
amanda K.
greenfield, indiana
"Kind and knowledgeable tech"
carol K.
fishers, indiana
joe K.
fishers, indiana
john C.
noblesville, indiana
tara L.
greenfield, indiana
"Didnt spend much time helping and never called back with quote"
michele F.
indianapolis, indiana
sharon P.
indianapolis, indiana
"Very personable and explained everything as he was doing it."
donald H.
indianapolis, indiana
george S.
carmel, indiana
"IRA AND EDWARD were very knowledgeable and professional. They explained in detail what they found and their advice for future work."
bonnie M.
carmel, indiana
austin C.
fishers, indiana
"Winston and Robbie were friendly and worked efficiently to get my AC working again"
tom G.
indianapolis, indiana
"Very client oriented"
linda S.
zionsville, indiana
lou S.
fishers, indiana
"Winston was very knowledgeable and professional"
kim C.
indianapolis, indiana
margo L.
fishers, indiana
mildred M.
indianapolis, indiana
"The AC has been very disappointing. First the installers did not know how to do the electrical work. The AC froze up. Tech. came at worked on it. Then it would not shut off. Tempt got as low as 62 degrees. Called and Chris returned and "fixed" the problem. AC has not come back on yet since the temp is now 67. The AC does not cool the upstairs when it is working properly."
micheal R.
indianapolis, indiana
mike B.
fishers, indiana
brian W.
anderson, indiana
sarah W.
indianapolis, indiana
richard F.
indianapolis, indiana
"They did what I expected"
matt B.
indianapolis, indiana
"very satisfied, but a little surprised at the cost"
rebecca G.
indianapolis, indiana
david W.
anderson, indiana
"Courtesy, timeliness"
marty B.
carmel, indiana
carol G.
indianapolis, indiana
john D.
indianapolis, indiana
"The tech was able to determine the cause of poor AC cooling quickly at a reasonable cost."