Broad Ripple Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 6,431 Reviews
steven S.
indianapolis, indiana
denise I.
indianapolis, indiana
"Continued excellence from Ira. Will request him for all maintenance checkups."
marilyn T.
indianapolis, indiana
"Work was successful, efficient and done in a relaxed and competent manner."
wanda L.
indianapolis, indiana
highfield associates A.
indianapolis, indiana
pat G.
indianapolis, indiana
"I had called to schedule the work on 6/9 but when the person didn't show up I called and they clamed there was not an appointment scheduled. I gave them date and name of the person with whom I spoke. They apologized & offered next day but I asked for Friday. That commitment was met."
cindy C.
greenwood, indiana
maurice W.
noblesville, indiana
"Very thorough!!"
john M.
noblesville, indiana
"He was polite and did an good job, just what is wanted in a good technician."
cheryl T.
indianapolis, indiana
"Clean and courteous."
patricia W.
indianapolis, indiana
"Greg came out in a very timely manner. Husband and I are both disabled, and we have conditions that make AC a necessity. He was thorough, professional, and explained everything to us perfectly. We couldn't be more pleased with the service!"
louise K.
indianapolis, indiana
"He explained things well and was friendly and helpful"
linda M.
indianapolis, indiana
robert R.
indianapolis, indiana
"The tech came earlier than expected which was a bonus. He did the job I wanted done. Was courteous, neat in appearance and leaving the work site clean."
vickie L.
indianapolis, indiana
"Very customer oriented explaining how many ways the HVAC system works."
sean S.
indianapolis, indiana
"Anthony provided excellent service to AC and blower unit. He cleaned the AC unit spotless even during a downpour of rain."
robert C.
indianapolis, indiana
"Tech guy very schooled in his job. Very polite."
jim W.
carmel, indiana
"Good job"
john K.
indianapolis, indiana
rhea A.
indianapolis, indiana
"Service adequate."
richard T.
indianapolis, indiana
perry O.
fishers, indiana
"On time and through"
debra D.
indianapolis, indiana
sylvia U.
indianapolis, indiana
"everything went well."
ann T.
indianapolis, indiana
"Timely response and greg was informative and professional!!"
penny B.
indianapolis, indiana
"The technician, Jesus, was very courteous, explained things well and was very thorough doing the work."
alison B.
indianapolis, indiana
"They did a great job. Very respectful of my need to work. Everything was perfectly clean."
david B.
indianapolis, indiana
"Quality work"
gerald C.
carmel, indiana
"James seems to have fixed the issue that others could not. Good employee that any company would love to have. I hope my response was not premature. Time will tell."
barbara D.
indianapolis, indiana
"Jesus was prompt, informative, courteous, and got the job done quickly and efficiently"
james H.
indianapolis, indiana
"Very easy to make appointment. Jesus called ahead to give an approximate time for his arrival. He was very professional, friendly, and also thorough in his inspection as well as explaining his observations and my options."
jay M.
indianapolis, indiana
"Ira is a very good technician. He is polite, professional, friendly. He was running late, but the office had called and alerted me of that. That makes a difference. Also thank you for not sending the "salesman". In the past he has come along in the guise of a "supervisor" . If I need a salesman, I'll call for one. Otherwise stay away! Also, you don't need to send any other surveys. In the past I have received 1 or 2 more."
kevin F.
indianapolis, indiana
"Ira was very professional. On time and thorough...."
dan J.
indianapolis, indiana
"I asked for a follow up appointment and the tech called at 9:45pm offering to come over. When I said the time was quite inconveinient he said "well, we're a 24 hour company... He should be counseled"
robert S.
indianapolis, indiana
"Jacob is very good at what he does. We ask for him each time that we need service from your service company. We hope he does not leave your Company."
kurtis M.
indianapolis, indiana
"The tech called before arriving and showed up promptly. Also the tech was very knowledgable in diagnosing and fixing the A/C unit"
john B.
indianapolis, indiana
"Our technician, KW, appeared very thorough, experienced, and professional. He explained the results on, and condition of, our A/C in a very clear and friendly way. Thank you, John B"
roger R.
carmel, indiana
"Very polite and knowledgeable"
julie H.
indianapolis, indiana
"Anthony fixed my problem in under an hour and was amazing explaining everything to me and educating me about my new heating and cooling system. He is amazing and my family only wants him to come to our home."
jim V.
pendelton, indiana
"Excellent service. Happy attitude and easy to talk with."
jerry K.
pendleton, indiana
highfield associates A.
indianapolis, indiana
ann S.
indianapolis, indiana
"The technician, Tim, called before his arrival and was on time. He got right to work and explained his findings. He was courteous and considerate and I appreciated his quiet and unobtrusive manner."
brian H.
fishers, indiana
ellen A.
indianapolis, indiana
"Greg was able to quickly diagnose the code/issue with my A/C, reset the setting, and explain everything he did to me and what had caused the issue."
carolyn S.
indianapolis, indiana
"Came at 11:30 pm to check our problem."
william B.
anderson, indiana
"Jesus is great at customer satisfaction. He followed up on something that had gone on for weeks."
misty C.
markleville, indiana
"It took 2 days for a tech to show up. Getting updates on when to expect them was not offered even when I called to ask. The 24 hour customer service reps couldn't answer any questions either."
dan S.
westfield, indiana
"Being an old auditor, 70 and now retired, I purchased a two-pack of furnace filters for about $70 each. If BRHSE would offer the filters for $70, instead of $100, I'd be even more satisfied!! Dan"
pat S.
indianapolis, indiana
"Very friendly and explained components of the system."
donald F.
indianapolis, indiana
"James is very professional and good at what he does"
dan J.
indianapolis, indiana
"They guy(I think his name was Jeremy) who called to follow up on my concerns called at 9:45 pm offering to come over, when I told him I was in bed and that wouldn't work he said "we're a 24 hour company"."
kent S.
muncie, indiana
william R.
indianapolis, indiana
"ON TIME , service completed in reasonable time."
keith G.
indianapolis, indiana
"Very polite, knew his job well, extremely clean and carwful. Explained everything to me. Great representative for your company."
steve L.
indianapolis, indiana
karen C.
indianapolis, indiana
rebecca J.
indianapolis, indiana
"I feel that he did a good job except I do not know if he checked out the outside unit as nothing was moved around the area, He did check the upstairs and found a part that was to make the motor run better. Of them that I am ok with it as we have not had a problem with the air conditioner"
david H.
muncie, indiana
"very caring and professional"
brenda T.
indianapolis, indiana
"While Chris did a great job in informing me about the products and options, he failed to call within the promised time, then when he called 20 minutes later he did not apologize for being late, and asked if it was okay to arrive in 15 minutes. I agreed. Then when he showed up 35 minutes after that call, he again did not apologize for making me wait. He made some remarks during his visit about how I should handle my money (cash price v. advantage plan). This shocked me, that a stranger would suggest how I should handle my money, and left me speechless for a bit. He also asked if he should talk to my husband. That assumption is entirely out of place in 2021. He should have said, "If your husband has any questions please ask him to contact me.""
paul B.
fishers, indiana
"Did the work very well and with little disruption"
michael F.
indianapolis, indiana
gary L.
fishers, indiana
norma B.
indianapolis, indiana
"he was very professional & courteous"
annamarie M.
indianapolis, indiana
nyki Y.
indianapolis, indiana
"No one called or showed up."
jonathan M.
indianapolis, indiana
pam G.
indianapolis, indiana
justin T.
westfield, indiana
melinda S.
zionsville, indiana
sheila C.
greenwood, indiana
"Ira was pleasant and knowledgeable, patient to expain things to me. I've done business with Broad Ripple for many years and I am always pleased with your service both on the phone and in person."
john C.
anderson, indiana
sally H.
carmel, indiana
"Jesus was very knowledgeable, professional, respectful and nice. He did a great job with servicing our unit and communications his findings."
robert W.
indianapolis, indiana
"Very quick service. Very pleasant technician..."
linda C.
greenwood, indiana
"Pleased with the service."
ronald S.
indianapolis, indiana
"Got the issue fixed"
michael M.
anderson, indiana
"Anthony pinpointed the problem right away."
phillip C.
indianapolis, indiana
"Our most recent technician corrected the mistake that the previous technician had made when he tuned up our AC. The previous tech had left the condenser sound blanket loose in the AC unit and it had become caught in the compressor fan."
carrie M.
carmel, indiana
robert R.
muncie, indiana
tom J.
greenfield, indiana
stephanie S.
fishers, indiana
"Ira is so thorough and professional in his work. He is a pleasure to work with."
pat D.
indianapolis, indiana
"On time & excellent service"
james W.
indianapolis, indiana
"He fixed what the last person messed up and we were able to sleep comfortable. I have asthma so when it gets really hot in here I have problems. I also wonder if the last person here messed it up on purpose."
kendall C.
indianapolis, indiana
"Long-time customer"
don M.
indianapolis, indiana
mary G.
indianapolis, indiana
"Friendly and efficient"
robert M.
indianapolis, indiana
"Both very familiar with my new system & gave me valuable advice - the service call price was a bargain"
stasia B.
greenwood, indiana
roger S.
carmel, indiana
"Just nice guys who did a thorough checkout and information of system health and needs."
donald B.
indianapolis, indiana
craig H.
noblesville, indiana
"Jacob was very courteous and knowledgeable. He was efficient and finished the job in a timely manner."
johnny J.
indianapolis, indiana
"Ira called to announce that he was on his way. He arrived at my residence a few minutes early (yea). He explained the duties that he would perform, and then he effectively went about completing them. After completion of his work, he gave me a report of the things he had found. Very professional."
pat G.
indianapolis, indiana
"He is knowable, respectful and answers questions in a non condescending way. He is not pushy and accepts my decisions even if he may not agree with them."
patrick R.
indianapolis, indiana
molly C.
indianapolis, indiana
david K.
carmel, indiana
"We were very satisfied"
judy R.
indianapolis, indiana
howard H.
carmel, indiana
john L.
indianapolis, indiana
"Everything done as set up."
adam P.
indianapolis, indiana
"Gabe was thorough and gave helpful information, including recommendations on how to make my system run better."
david S.
indianapolis, indiana
jennifer S.
indianapolis, indiana
"Great Service. Followed COVID protocols and respected our health. Thank you for being willing to protect our health!"
jackie O.
indianapolis, indiana
"Was able to get promo appt. Problem with AC was quickly diagnosed and fixed. However, I was told I would get an invoice e-mailed and Ive never received one. I would like one for my records."
william M.
indianapolis, indiana
"You recommended a $15000 replacement unit when you didn't notice the gas was shut off."
linda N.
indianapolis, indiana
"Explained well. Answered all questions well."
christine P.
indianapolis, indiana
"They were very professional, offered suggestions as appropriate but without any pressure. Answered my many questions to my satusfaction . Were prompt and left no mess."
mike I.
carmel, indiana
"Your technician was the best. Courteous, knowledgeable and helpful. Please mark your records that we want him for servicing in the future."
winifred E.
fishers, indiana
"He worked tirelessly on the issue until resolved"
danny P.
elwood, indiana
"great people"
don H.
anderson, indiana
"quick, quiet, clean"
kathleen F.
indianapolis, indiana
"Very professional, respectful, knowledgeable"
darlene J.
indianapolis, indiana
muuka M.
indianapolis, indiana
"Anthony is very helpful and friendly. We relate to him very well and he never tries to upsell us."
margret S.
indianapolis, indiana
dave O.
anderson, indiana
penny T.
carmel, indiana
"Service was thorough, and Jesus was informative and polite."
jerry M.
anderson, indiana
"Overall excellent service"
leslie L.
indianapolis, indiana
"Technician was prompt, professional and polite. Very helpful with explaining any issues to me. Willing to take extra time to make a couple of repairs and also helped me understand other potential issues and what to do about them, holistic information for our HVAC system."
zach M.
indianapolis, indiana
"Gabe was friendly and helpful on Tuesday, but he told us that the HVAC system (purchased and installed from BRHAC) is blowing fuses because we were sold too powerful of a unit. He suggested we call an electrician. After I asked why this wouldn't be covered with Broad Ripple Heating & Cooling, he called his supervisor and a technician is coming tomorrow to adapt it. I'm very dissatisfied with the situation because it seems like the salesman and technician with him sold us a unit that was more expensive but not actually the right choice for our home. We pay a lot of money for it plus the service plan. My trust is broken at this point because money seems to be more important than taking care of what we actually need."
kailey M.
indianapolis, indiana
ted B.
indianapolis, indiana
"Punctual; courteous; good explanation of service"
dick M.
indianapolis, indiana
"We always pay once a year, for both services calls. This time we learned that you decided that we failed to say we wanted to continue our "membership", as you now call it, so we weren't members and had to pay extra After all the years we have been dealing with you, and after having recently purchased a $7,000 new air conditioner, we would have expected some consideration.."
norman W.
indianapolis, indiana
"The technician did not write much and gave me a receipt which is not real clear and hard to read. I was surprised because I already paid for the check-up on air conditioned item ($90). He was nice but almost gave me no communication."
william S.
noblesville, indiana
"I hope to keep my promise to use Broad Ripple to replace my water heater when necessary."
rick L.
indianapolis, indiana
james M.
indianapolis, indiana
"They were knowledgeable concerning the problem"
david J.
indianapolis, indiana
nate T.
indianapolis, indiana
"The technician who came to give me my estimate spent most of the time he was here lecturing me about financial literacy and why I needed to make a decision to lease the equipment rather than making out right purchase. I hold an MBA with several financial certifications, I dont need or want a lecture. Additionally he spent several minutes telling me why you guys dont discount your products or services. Roughly 30 minutes after the technician left I received a call from the sales manager asking me what he had to do to earn my business. I explained that his quote was twice as much as the cheapest competitor and he did not bat an eye before saying he would do the work for the same price. The sales managers comments directly contradicted what the technician told me was possible from their company. So which is it? I am a sales manager in the edtech market for the Midwest and do north of $10 million annually. This isnt a good look for you guys"
michael R.
indianapolis, indiana
clyde G.
indianapolis, indiana
"Very plesant"
sarah H.
indianapolis, indiana
garna P.
indianapolis, indiana
"Greg was very professional and thorough."
thomas P.
indianapolis, indiana
"The technician that FINALLY showed up did a good job."
mary B.
indianapolis, indiana
"Great customer service"
trinity J.
indianapolis, indiana
"Ira serviced our system last time. Identical to the last visit he was professional, displayed clear communication and was very knowledgeable. He also cleaned the heat pump with a hose. No technician over the last three years has done that during a visit. We appreciated his care and thoroughness."
kathy W.
indianapolis, indiana
william S.
indianapolis, indiana
"Josh was very knowledgeable, friendly, and professional. The job was done very fast. I thought the price was high but it has been a long time since I had to use a plumber."
linda B.
indianapolis, indiana
"On time, friendly, explained well."
bob M.
indianapolis, indiana
"Keith was very thorough and gave good recommendations for managing my aging AC. He is always very friendly, courteous, and patient."
robert S.
indianapolis, indiana
"They were quick and professional."
martha B.
zionsville, indiana
debra F.
indianapolis, indiana
"The person who came to our house was not knowledgeable about ductwork, which was the main work we wanted done. He still spent over an hour in our house. He said he'd have the office call me to reschedule someone who knows about duct work. No one ever called. When I called to schedule, the office told me they'd have the person who can quote for ductwork give me a call and I never heard back from anyone."
jerry H.
anderson, indiana
"Everything went well"
rex B.
pendleton, indiana
"Tech was very proficient, professional and personable."
bob/teresa G.
indianapolis, indiana
"Technician called prior to arrival, had filters that were needed on his truck and the inspection was thorough and everything explained clearly."
james W.
indianapolis, indiana
"He showed me how to clean terminals."
kim G.
whitestown, indiana
"Keith and Scott were very courteous, friendly and efficient. And they wore their masks appropriately and throughout."
casey S.
indianapolis, indiana
sara H.
carmel, indiana
"The only reason why this number is so high is Josh. Your call center that you outsource sucked. I called them three times and only at 8 pm did Jose finally help me. I called and put the order in at 12. I called them at 1 and they told me that the technician would call me when they were on their way. I them called back at 4 and the same thing. Isabelle said the technician would call when they were on their way. I called back at 8 and finally Jose said he would take care of me and he did. Josh responded right away. He called said he was on his way. When he got there at 9 I said man you must have been busy. He said no I just got the text. He showed me the text at 8. I told him I had been waiting all day to get him out here. He called his manager and told him. You guys need to get that fixed or people are not going to be as nice on your reviews. Josh also gave me his card and told me to call the company direct or call him and he would take care of me. That is customer service. Thank you Josh!!! You did a great job!!!!"
brad D.
carmel, indiana
diana D.
greenwood, indiana
dr hamburger H.
indianapolis, indiana
bridget S.
carmel, indiana
"Josh was great. Very courteous. Answered all my questions."
michael B.
indianapolis, indiana
james C.
carmel, indiana
"He did his job well"
julio A.
indianapolis, indiana
"Technician on time. Diagnostic:accurate. Advice & quotations: industry standards. However, after talking to customer service lady giving her instructions as of my decision to follow my option for repairs, she said , the named technician would call me to set time of replacement of water heater.two days later, I have not heard from him."
beth L.
carmel, indiana
"Keith is knowledgeable, professional, as well as helpful and nice to work with. He answers all my questions. He arrives within the scheduled timeframe."
jill H.
indianapolis, indiana
matt B.
indianapolis, indiana
kathryn L.
indianapolis, indiana
"very professional, courteous and informative. did not try to pressure sell me anything"
mary L.
indianapolis, indiana
"Personable, explained everything well, had needed filter on truck."
steve B.
indianapolis, indiana
"Anthony was very through and friendly"
bonnie M.
carmel, indiana
"Friendly, efficient, respectful, and very careful"
james W.
indianapolis, indiana
"Ira Duncan was very professional and knowledgeable and did an excellent job."
mickey W.
indianapolis, indiana
"Came the same day."
bill T.
indianapolis, indiana
carolyn C.
indianapolis, indiana
"The Technician was professional and knowledgeable."
lynn F.
indianapolis, indiana
"Gabe answered all my questions, was on time & very friendly"
robert T.
elwood, indiana
"They seemed to have done a good job, but as always found and point out several significant and potentially costly issues, which place our 15 year old system right in the line between repair and replace."
brent A.
indinapolis, indiana
"The system appears to be working well and the installers did a good job. One problem was the sales rep thought is would be 5-6 hours and was closer 10 as the rep didn't take all the rules/codes into account. Other is once they tried to power up the system, the comm hub was bad. Was told they would be out 0800 Monday to replace it. I called after 9 on Monday and dispatch didn't know anything and would have someone call me shortly. Eventually got a call back from Tyler he was in route and he got here about 10. Not confident anyone was coming before I called. Took about 2 hours to do the 'fix' and complete the install."
beverly S.
indianapolis, indiana
"polite, clean. professional installation staff"
peggy R.
anderson, indiana
michael B.
speedway, indiana
"Both Jacob & Jesus were personable and professional in explaining everything. I trusted them and felt very comfortable with their recommendation."
robert M.
indianapolis, indiana
brian H.
fishers, indiana
johnny H.
indianapolis, indiana
"Thorough inspection. Very polite technician."
william G.
indianapolis, indiana
"he was in and out quick did it fast and left"
jill R.
carmel, indiana
"As usual, you were grest"
john H.
indianapolis, indiana
"Ira did a great job"
kathy L.
plainfield, indiana
"Arrival is as stated, technician very courteous and informative and work is completed in a timely manner."
dan W.
indianapolis, indiana
rick B.
indianapolis, indiana
nancy L.
indianapolis, indiana
"All was good except that he damaged the outside faucet in a minor way. My husband was pretty unhappy with that."
josh M.
indianapolis, indiana
"Thorough service and candid, helpful advice on HVAC system."
hussain T.
indianapolis, indiana
"He was in and out quickly and because they were able to do the job without having to put in new lines only new valves it save me hundreds of dollarsl"
wally C.
anderson, indiana
"He took his time & checked everything"
springwood L.
indianapolis, indiana
donna P.
alexandria, indiana
"Had to have them out twice in 1 week for same error code. 1st time they gave me no time estimate, ended up having to wait all day."
jean S.
indianapolis, indiana
robert B.
indianapolis, indiana
chris A.
whiteland, indiana
"Our HVAC system was running the best that it could provided it's age thanks to your services. Our new system will hopefully last and be reliable. We have one issue with our humidifier that needs to be reviewed. The plumbing line needs to be re-worked. It is a bit untidy and looks a bit unprofessional."
pamela W.
indianapolis, indiana
isiah W.
indianapolis, indiana
brian V.
indianapolis, indiana
"Professional and efficient."
maria B.
indianapolis, indiana
"Quick and efficient service"
ellyn T.
carmel, indiana
"Jacob is very professional- treats our home as if it was his (keeping it clean-etc) He was punctual- called when he was on his way-"
donna M.
carmel, indiana
"The service men did not seal a water leak in a plastic pipe/tube that I asked them to, and it did not appear that they cleaned or cleaned well the ACs. I used the hose to clean the lint/dust debris off of them myself yesterday afternoon."
mary J.
indianapolis, indiana
"He was very nice and calm he walked me through everything he had done and I was able to understand everything."
brittany B.
indianapolis, indiana
"Everything went very well. Ryan arrived, checked out the pipes in the basement, and fixed the clog all in less than an hour. He gave me suggestions to prevent this from happening in the future and was very professional."
rose S.
indianapolis, indiana
rodney V.
brownsburg, indiana
joe V.
indianapolis, indiana
"Called in with a Error message problem. He did a through diagnosis of the furnace and checked all systems."
carol T.
indianapolis, indiana
john D.
indianapolis, indiana
"They were very thorough and considerate! Great job!"
julie H.
indianapolis, indiana
"Both were knowledgeable and competent."
norman L.
indianapolis, indiana
"Technician did the service as exected."
steve J.
anderson, indiana
julie B.
indianapolis, indiana
"Very thorough and polite"
robert C.
indianapolis, indiana
"We appreciate the semi annual service and know what to expect. Gab did all the usual service call requirements and provided a good assessment of an issue with the humidifier. He did not pressure us to repair the issue immediately, indicating the fall service time was good and called for a cost estimate."
david P.
carmel, indiana
james N.
fishers, indiana
allison W.
indianapolis, indiana
thomas C.
indianapolis, indiana
"Very informative and helpful"
jim C.
indianapolis, indiana
"Ryan went significantly above and beyond to get my dishwasher issue resolved...he was knowledgeable, professional and courteous as well. Deserves the highest possible rating!"
carol B.
westfield, indiana
"There was no cleanup. He had to carry sediment outside. Drips on hardwood floor. On door knob and lock of front door and floor around sump pump."
william H.
indianapolis, indiana
michael M.
anderson, indiana
"Gabe was very knowledgeable."
randy S.
indianapolis, indiana
"Compentent efficient service. Explained everything."
joseph H.
greenwood, indiana
ramon A.
carmel, indiana
kim L.
indianapolis, indiana
"Friendly, and on time"
jim M.
indianapolis, indiana
"Knowledge technician Explained findings and options"
andrew C.
indianapolis, indiana
"He was super helpful and friendly"
kevin S.
fishers, indiana
"Tim was excellent to work with. Great guy and great service. He was here for two units and spent adequate time completing his service to ensure satisfactory. Tim's service was excellent."
richard T.
fishers, indiana
lacresha V.
indianapolis, indiana
bruce B.
indianapolis, indiana
"On time, polite"
james B.
noblesville, indiana
"Anthony is very good"
eric P.
carmel, indiana
eric P.
indianapolis, indiana
james W.
indianapolis, indiana
"We feel more comfortable with a technician who has been with your company a while."
charles Y.
indianapolis, indiana
"Polite, did check-up competently ."
bart P.
indianapolis, indiana
"easy to make appointment from phone call; notifications of upcoming appointment were communicated in a timely manner, appointment was within the timeframe promised, Jacob called when he was 20 minutes away, Jacob was courteous and professional throughout the appointment"
lisa F.
indianapolis, indiana
"On time. Good service. Friendly and knowledgeable."
jill K.
indianapolis, indiana
"Ira is always professional and takes great care to explain what he is doing."
richard F.
indianapolis, indiana
"The tech was good and called in to follow up to male sure"
susan C.
indianapolis, indiana
jane S.
indianapolis, indiana
"I feel as if the service technician to come out or not prepared to help me understand the recommendations they make. Its fine to say that my equipment is below your recommended standard but its another thing to put that into a context where I can make a decision as to whether I want to make a repair now or to wait. The technician recommended two repairs. These repairs were quite expensive and it was very difficult for me to understand what he was trying to tell me. The technician to come out for service calls seem to be very new and I have to wonder how much time they have really spent doing the work they come out to do."
bonnie H.
indianapolis, indiana
"Because your tech is kind and considerate"
susan M.
plainfield, indiana
"Technician had serviced at my home in the past I have confidence in him I can't remember his name he went by initials"
ken B.
indianapolis, indiana
horace J.
indianapolis, indiana
"He was here on time and polite"
peter C.
indianapolis, indiana
"very friendly."
larry C.
indianapolis, indiana
"The summer service was performed when the outside temperature was near 40 degrees. ? Logic of company.The access panel not reinstalled before leaving."
ray S.
fishers, indiana
"Did a thorough checkup and explained this very well"
charles L.
indianapolis, indiana
"ON TIME"
tanya D.
indianapolis, indiana
"Problem seems resolved"
judith M.
indianapolis, indiana
"fast, friendly & efficient"
sharon H.
indianapolis, indiana
"The technician was here almost 3 and a half hours and the new thermostat did not work, so I ended up with the one I started with. And today, 2 days later, I have no heat and have been waiting for a technician since 8 am."
jean C.
indianapolis, indiana
"Would prefer a more specific time window and estimate of evaluation. 3 hours was a very broad time frame and it only took about 20 minutes. Worker's electronic tool died, and back up was nearly dead too. It worked out okay, but could have been a big problem."
michael A.
indianapolis, indiana
"J.D. was efficient, highly skilled, and extremely pleasant to work with."
john C.
indianapolis, indiana
"Good service"
eric G.
indianapolis, indiana
"Very professional"
tracy T.
indianapolis, indiana
"He was very informative about the options to the problem that was occurring."
margaret B.
indianapolis, indiana
julia C.
indianapolis, indiana
"Your rep Anthony was courteous . And competent"
alan B.
indianapolis, indiana
"JR did a great job."
lois C.
indianapolis, indiana
"The technician was very friendly and efficient."
ellen A.
indianapolis, indiana
"Gabe was on time and called me well in advance to let me know he was on his way."
rochelle D.
fishers, indiana
fred W.
noblesville, indiana
robert H.
indianapolis, indiana
"When I request first appointment of day, it would be great to closer on the early end rather than later. Still was in the window just a suggestion"
craig E.
indianapolis, indiana
"This wasn't the first time we had to have a technician come back to fix something that went wrong with our check up"
clara merkel M.
indianapolis, indiana
"Very prompt and friendly . Answered my questions and put up smoke detectors."
joe P.
anderson, indiana
"The guys who come are always nice and friendly Get the job done and are respectful ."
mary S.
indianapolis, indiana
michele F.
indianapolis, indiana
"friendly and polite technicians"
george D.
indianapolis, indiana
"Tech was prompt and very professional."
carl M.
indianapolis, indiana
"Checked everything and explained what they did."
linda F.
indianapolis, indiana
marilyn M.
indianapolis, indiana
"Arrived promptly and did efficient work."
mike S.
indianapolis, indiana
"Great guy"
darren K.
indianapolis, indiana
"Great efficient service. Technician friendly and respectful"
kerry S.
indianapolis, indiana
"He was actually early, and there were two of them."
robert M.
carmel, indiana
benjamin C.
lawrence, indiana
"Quick response, same day fixed, no hassle or upsell pressure tactics"
michael M.
fishers, indiana
"Out of the box thinking to help reduce pipe noise in attic."
matthew G.
indianapolis, indiana
david V.
fishers, indiana
"Its seemed very efficient."
rita M.
indianapolis, indiana
"professional, polite, knowledgeable"
allen V.
indianapolis, indiana
"Still dont have my thermostat thats on back order months after installing furnace. Which means the AC will not work or even power on. The humidifier also will not work and wasnt even completely installed. Absolutely no word from anyone about this. Yet if my payment is late I get a phone call every single day. Im about to tear the furnace out and throw it through the front window of your office"
ll smith S.
indianapolis, indiana
"Our techs arrived earlier than expected and provided a detailed explanation of the issues and the solutions."
robert M.
indianapolis, indiana
jim H.
greenwood, indiana
"he did a clean and neat job"
marc S.
indianapolis, indiana
michael N.
indianapolis, indiana
"on time, explained what was done and mentioned secondary solutions"
robin T.
indianapolis, indiana
carol K.
fishers, indiana
"Svin explained everything to me, was very professional & courteous."
stephanie S.
fishers, indiana
"Professional, knowledgeable plumber"
william B.
indianapolis, indiana
"past experience"
winifred E.
fishers, indiana
"After 3 trips to get everything working correctly, he was very persistent. Appreciated his hard work."
gary J.
indianapolis, indiana
"Great service person!"
ll ubaidullah U.
fishers, indiana
john C.
noblesville, indiana
"on time (actually early), cordial, competent"
matthew M.
indianapolis, indiana
"Pleased with service. Thank you for wearing a mask when around me."
james W.
indianapolis, indiana
"The technicians were polite, respectful, friendly and knew what they were doing, BUT, it's the furnace. With the problems we've had since this was installed, we'll probably never have another Lennox. Neighbors were curious about number of visits and said they'd never use either."
lauren G.
indianapolis, indiana
mickey W.
indianapolis, indiana
"I've been a customer a long time. Just wanted a quote/ballpark to replace the water a water heater. Had to schedule an appointment, have a plumber come out and spend about 5 minutes and we were done!!"
mark M.
new palenstine, indiana
"Very satisfied, on time and friendly."
kathy C.
anderson, indiana
"He was very efficient and very kind in helping me and explaining the modes on the thermostat."
mary T.
fishers, indiana
"Timely, efficient and professional"
barry M.
anderson, indiana
"Ira was telling me what he was doing."
maria P.
indianapolis, indiana
"Very pleasant fellow."
roger N.
indianapolis, indiana
"They were efficient, courteous, and took care of me well."
john B.
indianapolis, indiana
"service was fine but he said he was going to leave to get the water panel for our humidifier and come back to install but never came back"
cheryl B.
carmel, indiana
"Evan was very polite and explained things to us."
patti S.
carmel, indiana
linda bozell B.
elwood, indiana
"They were quick to find problem and fixed it."
paul B.
fishers, indiana
"Prompt, no disruption, thorough, great diagnostic summary."
jennifer B.
indianapolis, indiana
"There was a mishap during my attic insulation visit but the team worked quickly to resolve the issue. Prior to my visit, I had a virtual appointment to talk about what I wanted. Unfortunately, there were a lot of details missing causing some last minute changes when the team arrived to place the insulation. I still had decking in place in the attic and was not informed it would need to be removed. When the insulation team left, the window used during install was not locked and clean up from where the ceiling was damaged was not complete."
newkirk R.
indianapolis, indiana
"No call, never showed up. Have been trying to get this work done for 2 days for our tenant but not having much luck. The lack of time window means my renter stayed home all day/night yesterday, only to have no communication or service."
deedee D.
indianapolis, indiana
"He was very nice and polite. Didnt even have to ask to put booties on he had them out when I was opening the door."
brion P.
muncie, indiana
"Technician didnt replace the filters"
david C.
indianapolis, indiana
john H.
carmel, indiana
"Vêry professional"
penny L.
indianapolis, indiana
robyn G.
indianapolis, indiana
eugene B.
carmel, indiana
"Tech appeared to be knowledgeable thorough and frkendly"
sharon L.
indianapolis, indiana
"Tech Explained well n good customer service skills"
lisa C.
indianapolis, indiana
dennis G.
noblesville, indiana
"Overall, we are Highly Satisfied with the Broad Ripple Service Experts Team Service. The install team showed up on time, was very efficient and timely with their install. As of this time we are Highly satisfied with the product. The one concern is when Nick sold us on this product I asked if the product would take up the same footprint as the existing unit. He assured me it would. Unfortunately, when the team did the install they moved the existing gas line over approx. 6 in in front of my water heater. I stated my concern to the installer, (Adam and Bill). They felt that a plumber would possibly be able to shimmy a water heater in and out of the space if he is a good plumber. I don't understand why the gas line had to be moved in the first place but I'm concerned this will be my problem if I need to replace my existing water heater. Secondly, when Nick and Keith came on the initial service call I told them the office person informed me the $99 service charge would be waived when I established or renewed our Advantage program. She stated I could do this with the technician, which I did. However, Keith informed me he had to charge us the $99 service charge but it would be refunded to my credit card. I received the receipt for the charge but not sure I will get anything about the refund."
graeme H.
indianapolis, indiana
kourtnaye S.
indianapolis, indiana
brian J.
indianapolis, indiana
stephen H.
carmel, indiana
"Jacob was thorough and took the time to discuss what he was doing."
laura H.
indianapolis, indiana
"On time, courteous service. Technician didnt have the filter on the truck but was able to get it quickly from Lennox & installed it."
al H.
indianapolis, indiana
"Took his time to make sure everything was working properly. We thank him very much for doing that!"
myra C.
indianapolis, indiana
kathy R.
indianapolis, indiana
craig H.
noblesville, indiana
lisa J.
indianapolis, indiana
anne S.
indianapolis, indiana
"I'm sorry I don't know the African American technician by name but he was courteous, competent and very thorough. He flushed our tankless water heater and answered every question to my complete satisfaction."
paul R.
fishers, indiana
nancy S.
zionsville, indiana
"strictly work - no sales chatter"
mark S.
indianapolis, indiana
"Tech was on-time courteous and professional"
james P.
indianapolis, indiana
michael R.
indianapolis, indiana
william B.
anderson, indiana
"Gabe is a great kid and very conscientious."
sarah W.
indianapolis, indiana
"We've always been very happy with Ira...."
carol V.
indianapolis, indiana
"Jacob and Winston were efficient, pleasant and tidy. They clearly explained the status of my air conditioner's needs."
thomas B.
indianapolis, indiana
"On time professional service and technicians"
rob S.
indianapolis, indiana
"friendly an nice worker, but price of fix ($423.00)seems way high for the work that was done. Work took less than a 1/2 hour to dig a 12 inch hole and replace a coupling on a pvc pipe, and then put dirt back over the pipe."
fredrick R.
indianapolis, indiana
"The service was provided in a very efficient manner."
jennifer J.
indianapolis, indiana
katheryn I.
indianapolis, indiana
james W.
indianapolis, indiana
donald C.
indianapolis, indiana
"the situation was quickly identified and the technicians were equipped to handle it."
james C.
indianapolis, indiana
philip B.
anderson, indiana
"Ira was very couteous and professional. Appeared to be very knowledgable and thorough. Very good explanation concerning status of equipment"
ken S.
indianapolis, indiana
"Your man said it would cost me $400.00 to replace a 3/4x12" water heater connecter pipe. I told him to leave. Went to Lowe's got pipe for $10.18 ,lossened 2 nuts ,replaced pipe , tightened 2 bolts. 10mins."
robert R.
muncie, indiana
bhoona A.
indianapolis, indiana
"The technician was knowledgeable and provided satisfactory service."
terry lee D.
beech grove, indiana
"2 servicemen came out, and one was in lead and he did a great job and knew what he was doing"
david V.
fishers, indiana
"Everything went well."
micheal R.
indianapolis, indiana
rick R.
indianapolis, indiana
lois C.
indianapolis, indiana
"The technicians seemed very confident in their opinions of my problem and the were friendly and polite."
jonathan M.
indianapolis, indiana
"Masks were not worn the whole time by the installer. Times I was told anyone would be there was never met."
jeffrey V.
indianapolis, indiana
"2 months waiting for a thermostat my AC doesnt work without it and the humidifier doesnt work either without it yet here I am paying the full price"
rene B.
indianapolis, indiana
"The plumber was very nice and professional. I was told when I made the appt that I could use a $50 discount for the service call. That was not the case. The wrong address was also given for the call."
paul I.
indianapolis, indiana
"Very thorough"
denise R.
indianapolis, indiana
"Very professional got the job done!"
michael P.
indianapolis, indiana
"The technicians/sales who diagnosed my furnace problems were very professional and courteous. The installers for my new unit were very professional and took extra measures to install it correctly, even in the frigid temps. During installation of one of my thermostats, the younger technician (high school) did not properly ensure the power was cut to the furnace and shorted out a fuse in the furnace. He checked the fuse box and turned off the breaker, but I encouraged him to double-check that the circuit is off because the breaker box is hand written and I never trust those. The house is old and many people have worked on it throughout the years, so it is not good practice to rely on the handwritten circuit labels in the breaker box. Sure enough, I have multiple breakers labeled furnace and I dont think he switched the correct one. I appreciate and would encourage high school apprenticeships (I did one in high school as well!), but i would encourage the senior technician to help double check the correct breaker is off because if he was working on something other than the low voltage thermostat, it could have been a lot worse. At any rate, the technicians who came out the next day to diagnose the bad fuse and fix my furnace were fantastic. I believe they were Evan and Anthony. Anthony was particularly excellent in his work and helped me understand everything about my furnace."
jim M.
indianapolis, indiana
"Work 100% finished by 1PM. Totally professional install, everything level & well mounted. Heat running and I love it."
glen S.
anderson, indiana
"The day the technician performed the semi-annual maitenance, the weather was very cold. He easily could have cancelled, but he did not."
pamela W.
indianapolis, indiana
chuck O.
carmel, indiana
"Technician diagnosed problem as being in my Nest thermostat and not in my system. He showed me how to fix myself if it happens again"
jennifer W.
indianapolis, indiana
anita H.
indianapolis, indiana
"I didnt have to wait too long for the technician to arrive, and when he got here, he diagnosed and fixed the problem quickly. He was friendly and knowledgeable."
pat D.
indianapolis, indiana
"Prompt good service"
dan F.
indianapolis, indiana
"The technician was extremely professional."
linda A.
indianapolis, indiana
"Courteous, efficient, and I didnt have to ask him to put his mask on."
james A.
indianapolis, indiana
"Ira arrived within the window and did the work quickly"
amanda S.
indianapolis, indiana
"Very friendly and knowledgeable."
dwayne G.
indianapolis, indiana
marguerite D.
indianapolis, indiana
"Justin Turner was very helpful in getting a furnace replaced in a timely manner."
sandy G.
pendleton, indiana
"Just had ducts cleaned by your people in July 2020, he recommended cleaning, really?"
greg N.
new palestine, indiana
"Ira was thorough, informative, and not pushy. I appreciated his style."
maureen O.
indianapolis, indiana
rose F.
indianapolis, indiana
"Keith was very nice, knowledgeable and explained things to me."
maria P.
indianapolis, indiana
"The first two fellows who came didn't solve our problem but said that's how it was between the furnace and the Nest thermostat. I was not satisfied and called back. The Manager sent Keith who solved our problem. He is certainly an asset to your company and I hope you compensate him accordingly. Please note my comments are about Keith, not the guys who came before as they certainly ddn't solve our problem."
shirley J.
indianapolis, indiana
myrna E.
greenfield, indiana
gary T.
indianapolis, indiana
"All went well."
timothy C.
indianapolis, indiana
"MY HEATER STOPPED WORKING"
sharon H.
indianapolis, indiana
horace J.
indianapolis, indiana