Broad Ripple Service Experts Reviews

"Team is always great-very professional, knowledgeable. Ira and (?john--i'm traveling forgot his name) were excellent--very nice knowledgeable,helpful,courteous real pros"

"Advantage group one of my best decisions"

"After being a customer for over 50 years, management has come up with system to automatically charge the customers credit card every month to pay for an annual membership plan. There is no way to stop these automatic charges after a customer dies! Broad Ripple may get away with hitting the customers credit card account for several months before the customers estate can stop charges!"

"They were professional and courteous."

"service has been excellent."

"Came on a weekend. Josh is very nice, friendly and efficient. Give him a raise he worked from 8 am to 8 pm. Still was fresh coming to me his last appointment."

"Customer service"

"I've been pleased most of the time when I have requested service."

"I've enjoyed your services for many years and this service was on par. However, the last service in the spring was not pleasant. I was high pressured to purchase a new furnace which I didn't do. Now this cleaning, I'm told the pilot light on my furnace is out and cannot be restarted. What am I to believe but that the last guy turned it off?"

"Maintenance service excellent; however, major oversights when equipment installed 2 years ago. Contacted management to express my concerns at the time. This service appointment was excellent - on time, examined & explained results of every item on maintenance checklist"

"He was efficient and knowledgeable"

"Appreciated his humble, friendly spirit!"

"Service was thorough. Team members were friendly but professional."

"The tech gave excellent service. He was very knowledgeable and explained what he did."

"Professional, prompt, good communication re areas of concern"

"Really there was no problem and action since the the service people were to soon since the last visit."

"Never had a problem with the service technician"

"Their work was outstanding!"

"Great service-great employees"

"The two service experts were professional, friendly and respectful of covid protection. Also very thorough in their assessment of our heating and air conditioning."

"Personable and professional service!"

"everyone professional"

"Nice and very efficient"

"Very friendly service techs."

"Great servicequality technicianstransparent, honest and seemingly caring."

"Great service and sales. Jacob, Ira, Shaun and Kyle and Svin, all did a wonderful above and beyond job trying to fix my 22yr old furnace and older AC. Svin help me pick out the new furnace and new AC for me and my budget. Insulation is next as wel as duct work cleaning."

"Continued trying to solve our problem through several different visits."

"Ira is always great"

"I was satisfied BUT I never give a 10 on ratings"

"dependable"

"Quality work."

"Loved the promptness, communication and most importantly - QUALITY of the work and people."

"after years of satisfaction I am frustrated that two house calls in 4 days and a brand new thermostat makes conditions worse than before the seasonal update"

"Pleased with the service.Ethan went above and beyond."

"Prompt and well mannered"

"Great technician"

"I am not sure what this applies to as I had a water heater tech and a HVAC tech (2 actually) on the same day."

"Ira is excellent, patient and kind"

"David/Travis/Clarence did a great job"

"Fast, efficient and affordable."

"Very good service. Explained everything"

"The company has provided a good reliable product in my new system, and reliable service."

"explained what was being done and gave a time line."

"Excellent service"

"Always good service with friendly customer focused technicians"

"Professional staff"

"Your technicians are always courteous, and knowledgeable"

"Your prompt, communication is great, and the completed work is outstanding. I have a Victorian home with old plumbing that is not the easiest to work on and Broad Ripple Service Experts have been absolutely outstanding."

"On time. Professional. Good work. Friendly."

"The technician was friendly and courteous and showed some concern that carbon monoxide detectors need to be installed. However, another individual accompanied the technician who appeared to be a sales rep for your Advantage Program."

"Good service"

"Excellent service"

"Quality service, on time, thorough inspection an cleaning"

"They checked the furnace and all the vents and the thermistat to make sure they were working."

"Excellent service, representatives were polite, did the job efficiently and all the questions we asked. But, I never give a 10. There's always one more thing."

"Your company has been maintaining the furnace and air conditioning for close to 10 years, and has been very prompt to remind me when service is needed. Each technician has been prompt, helpful, and diligent in doing the work necessary."

"I reveived quality service."

"Ethan did a fantastic job from start to finish."

"Professional, clean, nice personalities"

"honest, fair, timely, respectful, friendly"

"Showed up on time and didn't waste any time finding and fixing my problem with my AC."

"professional experts"

"Showed up as agreed, did the work as agreed and were professional ."

"The technician and office staff are very responsive and professional."

"House call determined problem. Installing new equipment and drained all pipes done well. Two nice guys worked most of day"

"Great service! Knowledgeable Tech."

"Tech was very professional and didn't treat me like I was stupid"

"Jacob did a great job following up with our install and balancing the unit. We have had great results so far."

"Friendly, proficient, and professional service."

"Finally fixed the root cause of our issues with a gas leak."

"They were able to resolve my issue that same day I felt the pricing was reasonable and I have not had any problems since"

"Service is excellent.Sending a sales person and the hard sell at the end of the service SUCKS."

"Jacob and Jennifer have always been polite and helpful. Jacob is returning next Tuesday to make an improvement on my furnace which he recommended."

"Dependable, professional technicians"

"Easy to schedule service, good communication and good service. Knowledgeable plumber."

"I was satisfied with the repair that was made to my BRAND NEW air conditioning system. But not not at all happy that it needed to be made."

"Technicians are very professional, friendly. Service is excellent"

"Joshua Bennett was prompt, very efficient with the service man who diagnosed the issue and informative with his explanation and our options to repair or replace our ac and heating units. The installation team of Tyler, David and Marcos were fabulous. They arrived in a timely manner, explained the removal and installation procedures, gave an estimated total time and completed the job a couple of hours early. They were all friendly, patient with my questions, informative, and put up with my occasional check-ins on their progress. At conclusion of the work, they left everything neater and cleaner than they found it! Our first electric bill was just received and it was about 50% of the previous month. Were still waiting for rebates but my understanding is that Josh submitted them for us the day after the work was completed. We loved and appreciated how the work was completed under very hot temperatures at the time and our home is more comfortable than its ever been. The Advantage Plan is yet another great feature. Thanks to all of you at Broad Ripple Heating and Air Conditioning."

"The technicians worked diligently to complete a large job in one day and worked late into the r evening to complete this."

"Great tune-up maintenance service, very knowledge of HVAC systems, on-time, friendly, and did not try to up-sell for unnecessary services/products. Highly recommend. Kudos to Ethan Saghir, Keith Terrell, and Kaitlyn (sp.?) for a great first experience with Broad Ripple Service Experts!"

"Good service."

"FRIENDLY"

"Service Rep here on the 9th of Augist was courteous.competent and knowledgeable pe about the water heater inspection performed."

"Imcorrect pricing on work and had to call in to get it changed."

"DJ did outstanding work and others would could benefit from. Three other techs from other companies could not get the unit to work. DJ kicked some serious Butt and got it done!!!!!!!"

"I have generally been pleased with the quality of service, and expertise of technicians, with my HVAC and water softening services provided over the years."

"The technician (Ethan) was professional, friendly, courteous, kept us informed, and was courteous of our property."

"The process was VERY fast and the price was acceptable."

"quick reliable service. They fixed my problem without trying to sell me something new."

"I have had two Lennox air conditioning units installed by Broad Ripple in the last 7 years. The first unit only cooled appropriately the first two years. Despite having twice yearly maintenance checks, I continued to have problems. This year after spending $620 for refrigerant that leaked out within a day, and after getting a $3300 estimate to repair the leak, I felt obligated to to replace the unit. Having said that, I feel the technicians (Ira, in particular) that have serviced my ac/furnace have been good, as well as the sales person (Joshua) and installation guy (Tyler). My beef is with Broad Ripple for selling hvacs that they know will fail or require costly repairs AND for pushing their Advantage member maintenance plan on me at every check up. If you have a quality unit and you keep up with routine maintenance, there should be no need for a costly special maintenance plan. Unless of course, you are a company that knows the models you are selling are unreliable and not built to last. That's you--Broad Ripple!"

"the 2 gentlemen were very nice and answered all my questions"

"patient,, friendly, efficient"

"quick, honest service"

"Reliable products and professional service."

"WE have used your service for many many years. We could not find a better service. Thanks!!!!"

"fast and reliable response to service needs"

"Efficient, friendly- great customer service"

"The man that came and fixed our AC was so pleasant. He explained all that was wrong. We were very happy"

"We have been customers for many many years. We will not change service."

"Good service"

"everything was clear in showing the use."

"Tech was very knowledgeable and conciencious. One of your better techs."

"The service provider left my cellar door open and my garden hose running when he left my property."

"Very courteous & informative"

"Always helpful."

"My air conditioner was working perfectly fine and now it is not after the cleaning. I wonder how this could happen. I would love to talk to the owner about this."

"Wonderful service"

"The technician came quickly and fixed the problem."

"Responded fairly quickly on a weekend."

"Very professional."

"When I called, I was put on a priority list for that day and the technician did come that night to address my issue."

"Very quick to reply to call. Very prompt and showed up on time."

"The team was very efficient and careful to check the entire system to make sure everything was working properly."

"Have used you in the past and pleased with your work and service."

"tex and ethan did a wonderful job and were up front about everthing."

"Professional and prompt"

"Your tech "Buddy" I believe, was great! He had the best demeanor, attitude & communication skills of any tech your company has sent me over the last 20+ years. I would also commend your schedulers for staying after me to get the service scheduled. I have had several "BAD" experiences with Broad Ripple Service Experts over the years. On the surface, it appears your Service Management finally has it moving in the right direction."

"Technicians very professional, helpful & courteous and"

"Service was fast, efficient & professional"

"I would have given 10, however I can't get anybody to return calls. They promised me to call with an idea to get rid of our humidity. Two weeks later I still haven't heard anything back."

"Aside from an issue with our hot water going out the service has been satisfactory. The issues were made right in the end."

"Ira and Josh were great. Very thorough and answered all my questions and put things back in and around the house."

"You're good people"

"I think Broad Ripple understands my needs and have completed everything I have asked for"

"reworked a problem from prior visit that didn't fix the problem. punctual"

"Courtesy and knowledge."

"Knowledgeable staff, Easy to understand"

"The technicians were helpful and kind."

"I was a little turned off by the fact that there was a $99 trip charge that I was never told about. I filled out a form online, was called to schedule the appointment, confirmed the appointment, and was only informed of this fee when I was discussing costs with the tech to fix my problem. The tech on the other hand was one of the nicest people. My dog is super friendly and they made a little time to play with her and be an overall very knowledgeable and helpful individual. They deserve all the praise."

"On time fast no nonsense workers."

"Tech came out Tuesday and said he needs to a check on parts and would call me Wednesday. No follow up Wednesday. I called the office Thursday and asked for an update. No call back from tech. Called the office Friday for update. Still no call back and no AC for a week. Going to have to call another repair company because I cant even get a call back or eta for the repair."

"no comment"

"We've used you guys for many years in our previous home with traditional heating and air system and they were good. However, our new home with geothermal system has not been as good. We often get conflicting stories & miscommunication. The last two appointments were a good example. We were told we needed a motor but first had to have the loop system checked and repaired by Indiana geothermal. We had to take the time and spent almost $200 to have them come out and tell us the loop had no problems. Then we needed to make another appointment to have you come out and tell us everything was fine. So wasted time two different days and cost a lot of money."

"Technician was here within 2 hours of my call."

"Guy said he will call me for a 2nd attempt for credit and I never received a call back. Also you fucking cheap pieces of shit said if I sign up for your ghetto program I wont be charged for appointment and I got charged $82 lol"

"Honest and knowledgeable technicians"

"Jennifer provided about half a dozen little tips and tricks to improve the efficiency of my AC. Things that will save me money and keep my home cool."

"Everyone at the company has always been very responsive and professional. Issues have always been addressed and we are happy with the service provided."

"Keith and Eathan were very professional and knowledgeable"

"The team is always professional, courteous, and respectful, and they do good work!"

"The service was overall good, the guys were friendly and explained everything. My only concerns are that things seemed overpriced, seemingly to drive memberships, and they left a variety of trash and detritus for me to clean up upon their departure."

"Dispatch did not communicate that we are a contracted customer"

"Consistently good service over the years."

"technician is always knowledgeable and helpful"

"I have been with the company for years and have never had a bad experience."

"There were no tricks with the drain cleaning coupon. The advertised price was the price. The technician was polite, wore a mask the entire time, and used shoe covers only when in the house. He also did not walk through the front lawn; always using the concrete walk. He fixed the problem 100% and cleaned up any mess he created while doing his work. Ryan also talked with me about preventive measures to avoid future drain clogs. I am very picky, but every call and interaction with Broad Ripple Heating Service was positive for this need. This was my first interaction with the company, and it was very good. Thank you!"

"Ryan was great."

"Chris did an excellent job diagnosing the problem and taking care of the repair. He was friendly and very knowledgeable."

"Three weeks ago in the heat of the Indiana summer (a week of 90+ Degrees), the AC went out. We called and again Jesus came out and do a routine clean, said he could not check the pressures around the unit as the flippers left locks on them. As a new homeowner I was lost but spent hours contacting the flippers and had someone come out. Somehow he got the AC back on that day but said it shouldnt happen again. This was also after 3 days trying to get an appointment and a technician out. On June 29, Ethan came out for our tune up. Other than the rusty disconnect and dirty coil (again something that your company failed to contact me about fixing in April), he found nothing wrong with our unit. Again, was told AC should not go out. Imagine our surprise when we got back on July 4th from a celebration and had no AC Again! Yippee! Call center says wait 1-2 hours before you get call from technician. 2 hours go by - I call again. Oh wait 1-2 more hours. Your technician calls 2 (now technically 4) hours later to let me know they couldnt be out. Will call first thing in the morning guess who didnt call me at 7 as promised - your company. I called at 8 this morning and they said theyd get to us when they could. Lucky for me my boyfriend could stay home and wait for 4 hours for Jacob to then come out. Supervisor? Not sure. I requested call from supervisor and never got one surprise surprise. Jacob fixes rusted box / coil! A novel concept since APRIL, accomplished in JULY! Again, he gets air running around 2 pm. I come home from work and patiently await AC. Fan running and as of 9 pm tonight, it is 80 in my house 7 hours after he fixed the problem. $600 later as well! I called the call center again tonight - we can be out Saturday. Quite frankly this is unprofessional and unacceptable. Im not sure how anyone is expected to live in 80+ degree heat for multiple days at a time especially someone who pays a membership fee oh and by the way someone who and dedicates their days/life to caring for people after strokes, spinal cord injuries, brain injuries and COVID - and is somehow expected to pick up my phone midday or stay home on a whim while Im supposed to teach these people to walk again?! Not sure this company has a 100% satisfaction rate as your on hold message indicates. I am not satisfied, especially with the $600 charge I had today that now results in me sitting in an 80 degree house. I expect a full refund. I am extremely dissatisfied and I have no problem calling a lawyer if this situation does not get resolved within the next few days. I have been violated as a client and as another professional within the workforce. You have caused emotional distress and discomfort for myself and my dog/boyfriend."

"Very organized and clean, polite people."

"Prompt. Knowledgeable. Issue fixed."

"Tech provided good service and explained everything"

"because"

"Technician was professional informative did a great job"

"The technician came out and gave us a bunch of very expensive recommendations on things we should do to improve our AC, and assured us there were no leaks. My husband went into our crawl space the very next day to look for himself and found one of the ducts completely disconnected from our house and blowing cool air into our crawl space. He also found that the base of where all the ducts connect has a massive hole and is also leaning air. So the technician obviously did not look very hard or was just looking to gouge us for money."

"On time, thorough check of system."

"Very professional, kind and efficient. I plan on having Christopher back to complete some other stuff."

"The tech was knowledgeable about my system and took his time to find out what the problem was."

"If my friends/family/neighbors had an emergency issue, I would be hesitant to recommend Broad Ripple Heating Service Experts. I had an emergency issue where my furnance/AC was leaking water. As a member of the maintenance plan and paying monthly for reduced service calls, I contacted customer service and was put on the scheduled for the following day.The technician did not arrive and when I contacted customer service several times that day up until 11pm I was continuosly informed that the tech would be at my home that day or I could reschedule. The tech did not show up until the following day and I had to put my systems at risk of damage/failure and/or water damage to my home because the tech did not arrive in the promised timeframe and there is a member of my household that has health issues and requires use of a CPAP machine so I had to use my AC unit for their health."

"I told a friend to call you about getting her a/c fixed, and you got her in quickly and fixed the a/c."

"The response time of the techs,"

"Very professional, confident techs"

"Fast service"

"The knowledge and professionalism of the service techs"

"Service was great. The service professionals wore masks, and shoe covers and completed the work in a timely and very efficient manner."

"The service was excellent and prompt."

"everyone professional and courteous- from scheduling team to service techs"

"Very professional and knowledgeable"

"Consistent knowledge of what needs to be done and always solving the problem"

"Good technicians"

"So on Tuesday a service tech and salesman came to my home. To be clear, both were very professional and I have no complaints about them. My complaint is that I called for service at 4:45PM on Sunday, was told someone would contact me that day and show up for service. I heard nothing. On Monday morning I called again for service at 5:55AM and was again told that someone would contact me that day and show up for service. I heard nothing. Then on Tuesday the service tech and sales guy showed up without notice. I was left very puzzled by this. Fortunately for me, I am accepting proposals for a new system (which your sales guy provided to me) and another salesman pointed out the problem I originally called about and it appears the system will limp along for now."

"Excellent Service"

"Very professional"

"Prompt, competent service at a reasonable cost"

"Wildly expensive, even considering discounts, for work/time. Bill $735 for $30 in parts and little over an hour. Called two other local and were $330-410."

"Kind, thoughtful, willing to explain when there was a question."

"Prompt professional knowledgeable"

"Great service"

"Quick and efficient service"

"Excellent customer service. Excellent communication. Great job!"

"Good response time and professional."

"Issue was not resolved. A/C froze up less than a day after serviced"

"Easy to use and always prompt and professional"

"Your technicians provide excellent HVAC maintenance service!"

"Chris was awesome. We have never had an HVAC tech take such care with our landscaping. It was especially important to us this time as we are selling our home."

"Hottest day of the year and no AC. The technicians were prompt, professional and just down right nice! Able to fix problem and didn't break the bank. You earned a loyal customer."

"Knowledgeable technicians. If there is ever a problem, the company will fix it."

"Long experience is not yet established. Draining hot water heater and flushing it is useful. More concerned about how the AC work will turn out over time."

"The tech that came to my house, DJ Thompson, I believe was kind, respectfully and knowledgeable!"

"Still havent got the problem fixed"

"The Service Rep who repaired our tub drain provided professonaal,competent and concerned service."

"So far my experience has been positive, professional, and not pushy. I appreciate that and feel valued as a customer, not a sales goal."

"Technician very nice and friendly. New what he was doing. And cleaned everything up."

"Your technicians, much like DJ on Wednesday, 6/8/22, are very focused, polite, and professional."

"Professionalism, on time, courteous"

"Courteous, friendly, and professional service."

"Excellent service very nice person He is a AAAt"

"Your tech A Ramirez is not effective. Stated no leak without check for one two more techs came to correct the first problem mr Ramirez was giving the task of replacing hot water tank valve and lord and behold now it wont work."

"Friendly, prompt, knowlegabile."

"They explained all that was done now and in the future."

"Always professional, courteous, and are on time."

"Courteous and complete service with clear explanations about everything the observed and did."

"fine job"

"Efficient. Informative"

"Sean, Austin and Kyle are so helpful, and professional. I appreciate their dedication to quality work."

"Terrible service and advice. Very expensive and issues not fixed."

"Only problem that I had was that when I originally made the appointment online I never received any kind of confirmation that my messages had even been received. I was not actually prepared for anyone to show up and was submitting requests to other companies."

"Both the D.J. the technician and the sales representative where very professional, attentive and honest with the status of our AC unit."

"Ryan is the best. Hes been here twice and I will always request him. Seriously, great work and nice and explains things well and nice to chat with. Give Ryan a raise!"

"Wide variety of skill levels in the technicians that are dispatched"

"I have never had trouble with their service"

"good, on-time service with attention to detail"

"Good work! Very honest and not pushy."

"I have always been very satisfied with the level of service - always on time, always call before arrival, always friendly, always explain everything well, always thorough. Even wearing shoe coverings means a lot to me - I take my shoes off at the door so I really appreciate that!"

"Always receive excellent service. Most recent service was no exception."

"Prompt and professional."

"Show up on time"

"Very professional and explained in detail what the process was"

"Very friendly and accommodating to our house mess!"

"Good service at home but a little inconvenient to have to reschedule from first appointment."

"Reliable, professional, courteous, knowledgeable."

"The acid test will be warmer weather to see if the work done (at great expense) holds pressure. So far, the system has lost, somehow, maybe a pound of material via some undiscovered leak?"

"I always get prompt efficient service."

"Right now it would be only a 6. Last year, we made (I believe) three appointments before someone finally showed up. Had to make three appointments again this year. Last year I was told we would receive a gift card due to all of the inconveniences. It was not received.The person who showed up over the weekend said he did not bring a filter with him because he had just found out the previous day what kind of filter is needed. He said he would get it at Lowe's after the service. He then told me that he could not get it because he could not get a PO due to it being Saturday. Stated I would probably receive a call on Monday. That did not happen."

"Always satisfied with work and knowledge of product"

"?????"

"Excellent tech, professional and thorough."

"Got jo done, super friendly, arrived after 6pm on a 4-6 appt."

"Both David's and Zach were all very friendly and seemed like they really like their job. I only answered #3 the way I did because I already have a plan with another service."

"The repairmen were courteous and professional. They repaired my HVAC unit in two days."

"Technician was friendly, knowledgeable, professional, and took care of our problem as well as maintenance."

"Tech identified the problem and fixed it promptly"

"Very efficient felt like his diagnosis was honest"

"Because he was good and kind."

"On schedule time wise and efficient technician"

"Technician arrived on time and was very professional."

"The technician was very prompt, clearly explained the condition of the HVAC units to me, and provided the repairs that I requested."

"I was hoping it would be fixed sooner than it was but the parts had to be ordered"

"All went well,"

"Technician was very pleasant, skilled and knowlegable."

"Tech was great. The estimate was much higher than expected and feel we were getting oversold on equipment needed. The new advantage pricing that is being pushed does not make financial sense for a homeowner."