Broad Ripple Service Experts Reviews

"Very professional explaining things well."

"Very nice man and pleasant. Very knowledgeable about his products."

"Ira is very knowledgeable and always knows what needs to be done."

"Had to come back because the person that came in December for my inspection did not do their job properly."

"Technician Keith has went above and beyond in helping me get my issue fixed."

"efficient knowledgeable and friendly"

"Greg was very knowledgeable"

"Fixed the problem fast"

"Anthony and his partner were awesome to work with and explain everything that was going on with the furnace. We were there last call of the day and we did not feel like they were rushed to get done. They took their time to fix the problem and we loved talking with them."

"Very thorough and condition of furnace explained well. Presented several solutions."

"Service professionals was on time and very friendly. He went right to work and quickly fixed the problem. Couldn't ask for more in this situation."

"Tech very knowledgeable repaired it quickly"

"Tech was on time and very friendly."

"The pair of tecs were respectful of our residence, did their work well, and fixed the issue with our system. We were pleased."

"Excellent service"

"Professional, courteous, knowledgeable, problem solvers, punctual"

"After Mike/crew put down new flooring (water damage due to improper installation) We found that he had cracked a piece of the bathroom tile & a couple spots where the flooring was chipped! Took almost 7-8 months to complete post installation!"

"THEY KNEW WHAT THEY WERE DOING / YOUR ANSWERING SERVICE SUCKS"

"The man who came to my house was very efficient. He explained everything and was very polite."

"Keith was very patient and kind and answered all of my questions and did a good job."

"Anthony is extremely knowledgeable and professional. We will continue to request him for all service calls because he's so friendly and trustworthy as well. Nancy and John Dury"

"Both technicians were very knowledgeable and answered all of my questions. They informed us of the condition of our furnace, and we were delighted to have our heat restored."

"Keith was courteous and took the time to explain the differences between the different models."

"Tech went right to work"

"The technician was very professional and honest"

"Very courteous and professional"

"Greg did a great job. One Problem was scheduling. I was scheduled for 2/15/2020 at 4pm and no one showed. She originaly said the Thursday which was the 10th and not the 4th of next week. Greg did great service."

"Quoted a costly repair got a second opinion that was very different. I realize every company needs to make a profit but I feel I was misinformed."

"Greg told me that a receipt would be emailed to me. As of this moment, we have never received the receipt. Integrity is paramount and something that I will in mind when future needs arise."

"They were very thorough, kind and considerate during the whole process of selling me a new furnace and water heater and through the installation process too."

"Anthony provided great customer service...was able to resolve my problem. He provided answers to my questions; was professional, knowledgeable and very polite."

"Efficient and communication was good."

"Were on time, professional and personable communicated well and the Team appeared as though they enjoyed their jobs and working with each other"

"Came same day I called. Very polite & helpful"

"He solved the problem."

"We had 2 new bathroom faucets that had small leaks. One was fixed with a small plastic ring the other he said it was a defect in the bowl. The first time he was out he left and just got down the road and I call and was told he would come back the next day and he did but couldn't fix. We paid him a $182, the first day and $284. $466 is not fair. We have had the aircondition and furnance check program for years and haven't had any problems.The rest of these question have nothing to do with our problem."

"Mostly satisfied but needed more instruction on how to contact Duke Energy to receive credit on air condition component. According to their website Service Experts needs to fill out the form. Will contact you tomorrow to discuss."

"knew what they were doing"

"Right on time, got to work."

"Arrived on time. Diagnosed problem quickly. Problem was less serious than I thought. Saved money because of his knowledge."

"He fixed my problem!"

"Anthony was courteous and helpful. He answered the many questions we had about our furnace and its future. We will request him again next time!"

"Ethan explained the heating system and offered ideas to improve on heat retention"

"Jack did a great job diagnosing the problem and figuring out the solution!"

"Winston is like able and thorough. We discussed options and Mtnce programs, and he knows his product."

"Very courteous, everyone wore a mask."

"The technicians diagnosed an issue with a radiator that was not the radiator we had problems with. They told us they would follow up because the only option was to buy a new radiator. I had a second company come and look at the issue and it turns out the issue was the valve on the malfunctioning radio just wasn't open so the solution was as easy as turning a knob. Additionally, I was charged $66 for this visit when I was told it would be free because we have the annual service contract."

"Great info. Freindly. Quick. Met all needs"

"Quick and efficient"

"Very professional and all the needs for the covid even the shoe covers very knowledgeable & very professional"

"He was very nice and polite. Took good pictures and explained to me what was wrong in a very thorough way. He offered buying another furnace but was not pushy which was nice."

"Very professional"

"Been using Broad Ripple for over 30 years have always gotten great service."

"Jacob was friendly, efficient and fixed our issue quickly. The whole process of calling and getting someone out was easy and didn't take long at all."

"Checked Everything Out-Doing This With Just A Flashlight being held since it was night, Commendable!!"

"Ira was patient and took time to explain things to me. Very thorough and professional."

"Provided good info for corrective repairs that should be made. No push to sell additional parts or services, other than annual inspection contract."

"Confident in technology skills."

"Arrived earlier than I expected, which was fantastic. Very polite and respectful. Spent a lot of time explaining the situation to me in an easily understood manner. Thorough job with respect to the needed repairs."

"Issue wasn't resolved due to necessary equipment being out of service"

"The three technicians were very friendly and extremely efficient. I was especially happy they cleaned everything up so well when they left. Im sorry I only remember Davids name."

"Ira answered al my questions and was very helpful. He repositioned my refrigerator properly."

"The consultant was very specific on what exactly would need to be done nor on the price involved. The quote he verbally offered was about $750 more than what it cost for another plumber to address the problem, after a detailed explanation of what needed done."

"He corrected a servicing error on our humidifer from last fall and did an excellent job overall of servicing the furnace."

"Everything done quickly and correctly."

"Jacob is a very good service advisor. We have asked for him since we have lived here and we had him when we lived in our house at 8760 Washington Blvd. W. Dr. He looks at all defects and gives his advice on all aspects. We wish that he continues with you in the Service Dept."

"Evan was fantastic - very professional and informative."

"Ira was courteous and efficient."

"They did a great job and took all the precautions. Gave me good tips, but were not pushy."

"Technicians were very professional, knowledgeable, and polite."

"The tech did not even know what he was coming to work on. And once I explained the problem, very little was done to resolve the problem. I ended up figuring it out myself. Loose wire terminal."

"Tech was efficient and got the inspection done in good time."

"Ira is very pleasant, quick, knows not to let the cats out and stopped the funny humming noise made by the furnace. What more can we ask for?"

"JD was polite & professional, and provided advice & tips and explained everything as he went along."

"Professional and timely"

"The service men left me with a slow leak."

"Main water valve cover was not replaced, leaving an opening in the yard. Very dangerous."

"GREAT JOB"

"Great customer service!"

"Tech was personable, polite and performed his work quickly and effectively."

"very thorough"

"Anthony was very professional and friendly. Extremely knowledgeable as well."

"Ira is a good man and tech, but he didn't reinstall the safety switch properly so the furnace did not work the next day. Nobody is perfect. I don't understand why you send a service adviser (but really a salesman) along on these PM service calls. It is not necessary or appreciated."

"Failed to change furnace filter. Left thermostat set to 75 degrees."

"Very nice young man"

"Very informative and willing to answer any questions."

"Honesty"

"Very professional Tech"

"Technician was helpful with the minor issues I had!"

"I called for resolution of a furnace pilot light issue. While this issue was resolved the technician took it upon himself to run a Carbon Monoxide test apparently in an attempt to sell me a new furnace. This is one of my rental properties and while my Tenant was present during the repair I was not. The technician told me that because he registered 2 PPM of Carbon Monoxide that he could not leave the furnace running AND that I needed a new furnace. The technician shared this information (2 PPM) with my Tenant which sent her into a panic and therefore I'm stuck buying a new furnace even though I don't need one! Upon my own research I found via the EPA website that homes without a Gas Furnace have an average 5 PPM."

"The tech seemed to do the job quickly and efficiently. He also discussed with me what he had done and informed me of the benefits of adding A/C to my house."

"On time , polite"

"The problem turned out to be minor, and it was a quick fix."

"The service was excellent & professional, thanks ?? great job guys."

"Tech was very interested in my issue and competent enough to determine what needed to be done."

"Very considerate gentlemen, straightforward and responsive to my concerns."

"Thorough, professional, explained the results"

"Courteous Wore mask and took Covid seriously"

"Went over system findings and made recommendations?"

"Thorough check of our system"

"Thorough seasonal maintenance and assessment"

"Broad Ripple has been a pleasure to work with - very professional, great communication with quick response, & dependable."

"David was very quick to explain all aspects of the steps he would be taking to clean my ducts. He methodically went from room to room, and followed by cleaning up the residue at the registers and returns."

"Kind courteous knowledgeable"

"Ira is always very professional and does an outstanding job! We appreciate the great job he does."

"Technician was on time, friendly, efficient and professional."

"Gregg had good knowledge and told me exactly what was wrong. The suggestive sales was a bit to much for me."

"Not sure he really checked system too thoroughly."

"Questions answered..."

"He was prompt courteous and did what was expected"

"Tech was very personable, sharp, & witty.."

"He did everything fine and was easy to work with."

"First, out of the 3 companies I interviewed, yours was the only one that charged me a fee to determine if I wanted to do business with you. 2nd, I feel the recommended Advantage program was never a good fit for me, and have no interest in paying between $213 and $270 per month to you, for 10 years. According to Cody, the systems he recommended had a value of between $13K to $18K. This is so way out of the ballpark, that it's insulting. Cody and Winston, however, could not have been nicer, but I feel Cody was rather insulting in assessing my current Trane equipment. I did not appreciate him asking "did you have a fire?" when Winston was looking inside my air handler. Even Winston thought it ridiculous. I did NOT have a fire."

"Thorough fast inspection with satisfactory answers to all my questions by the Technician Martin (I think that was his name). He was friendly and easy to talk with easing my concerns."

"Always pleasant, on time, and expert in service and advice given"

"Tech explained to me how to fix the problem if it happens again"

"Anthony was very professional, taking care of everything. He also explained a few things about heather and air conditioning."

"They were personal and professional and stayed on task."

"Tech was very helpful and answered my questions efficiently."

"Keith is the best technician. We have had the same problem with the furnace since it was installed and every time we called and other technicians came, we were given the run around that there was nothing or made it sound like weird things, like wind humming via the vents. Well, Keith took his time to figure it out and found what the problem is. The next step is other parties to come create a new vent and we have not heard from anyone after two days. Again, Keith was fantastic, two days to set up a date for the new vent, not so good."

"The tech was very efficient and courteous. Glad you have him on your staff."

"The technician called ahead as promised, on time, and everything I needed was done."

"Technicians were efficient, knowledgeable and helpful"

"Gary provided quick and efficient service with professionalism"

"Greg was on time, masked up, polite and did the annual inspection timely."

"On time, friendly, professional"

"Technician was very nice and explained everything he did."

"both men were expertise in their jobs"

"Price is too high"

"Very knowledgeable and carefully explained all that needed to be copmleted."

"Professional and thorough review of options prior to installation, and professional installation techs."

"On time, efficient."

"They came on short notice, stayed until they could definitely determine whether there was a problem or not, and explained everything very clearly to me."

"The extra special customer service these two men gave our family was extraordinary."

"Winston was courteous and friendly ,and knowledgeable about our equipment"

"On time, courteous, thorough."

"It was nice to have Evan #250 come to service my furnace and air conditioner. He is polite, friendly, and knows his job. I was sorry to hear of his grandmother passing away, and have prayed for he and his family during this time. Nest year I will request that he return to check out my furnace and air conditioner. Thank you Evan for coming. It was a pleasure to have you in my home."

"The workers did not sweep the gutter debris from our deck"

"Anthony was very thorough, knowledge, and personable."

"Very kind and did his job."

"Very timely response. Excellent service."

"Jacob had to go into our crawl space and found there was water that should not have been there. He arranged for a plumber to come out the following week. He is courteous & very helpful. He arrived late only because the office staff did not advise us of the correct time he would be arriving."

"Very efficient and pleasant technician."

"Basically because of service agent Jacob McDaniel. He is prompt, reliable, hard working, and explains things very well. I hope he will continue to be our service provider."

"Great Job"

"After an unforgivable start, including an impossibly hot, sleepless night which also included a number of promises that were not kept, and forthright action by manager Richard, Winston entered the picture and our problem immediately began to get better. As long time customers, we are very pleased, after the earlier misfires, the problem was solved. We thank both Richard and Winston for turning a first rate disaster into a very satisfactory result. Thanks to both of you!! Sue and Dick"

"Ira called just before arriving, followed health protocol, and kept me informed of what he was doing, He was courteous, efficient, and answered all my questions."

"Helpful, well informed, friendly."

"Very nice telephone person and Anhony did a good job. He was very polite and informative."

"Ira was very efficient and helpful. He is a pleasant professional"

"Took the time to explain to me what he did."

"The tech took the bifold door off to change the air filter and didnt put it back up correctly"

"Thorough job, technicians very professional"

"Cory is great! He was thorough, did his job well, and answered my questions."

"On time appointment and very courteous"

"Jacob has been my regular technician for service. He always explains what he has done and found. He makes recommendations and lists the pros and cons of those recommendations."

"Very friendly and informative."

"The serviceman got the thermostat working and did a thorough job inspecting the furnace."

"Very pleasant and knowledgeable. Professional."

"Winston is great. Knows his job and is straightforward about problems and solutions."

"Very honest"

"Winston and Bryce were professional and courteous. They both wore masks and were respectful of my home."

"Gary was on time for his appointment on September 15. He took time to explain what he was doing and how it would be done."

"Fast efficient service. I called 8:05 am. Tech called at 1 pm was on the way. They arrived diagnosed the problem and most importantly the part was in stock. They went to get part, returned installed it and I was back to cooling by 3:30 pm."

"Very efficient and friendly. NO SALES talk"

"Ira did a thorough job and went over the report with me."

"Very professional,polite,and knows what he is doing"

"Technicians arrived on time, were courteous and respectful of my home."

"Tech seemed knowlegable and considerate of my particular situation"

"Ira is very informative as to how our system is performing and often recommends other things that we could do or have that would help our system to perform well."

"He called prior to arrival and is very pleasant ."

"They were on time, polite, and seemed knowledgeable."

"They came on time, installed with a minimum of noise and mess and complied with my desire to retain the humidifier. Showed me the finished product and how to engage it."

"The actual estimate trip was great - I like the info he provided. However, I couldn't get ahold of him after the estimate by phone or email. I also couldn't get any info about their long term service plan. It really should be on the website."

"Greg did a good job training Andy during our fall system check up very thorough with heating system and the heat pump (only comment - leave system settings where set when leaving) Greg made a good sales pitch for UV light install- in future"

"Very professional, courteous, efficient"

"Prompt, polite, communicative"

"Provided honest recommendations"

"A/C was out and it was in the 90s. My call was answered byt setting us on the emergency schedule and tech was there that evening. He was able to correct it for that night and set us up for a new a/c on the Advantage program the next day. Installation the next morning. All people involved in this situation were extremelly pleasant and helpful."

"They did what they came to do---service our system and clean it."

"Service performed was professional & thorough. Cost of service was fair. Tech explained everything and was easy to talk to."

"Servers polite."

"I called early in am and explained my problem A technician (Winston and another person (don't know his name) arrived by noon and were very responsive and explained the problem. Very respectful of us."

"Tuned up AC and Heating with the least amount of drama."

"Jacob and Donovan were both courteous and prefessional"

"Thorough, informative, pleasant, respectful service"

"Very professional"

"The appointment was supposed to be somewhere between 8AM~11AM. I called at 10:30AM to make sure it was still happening. Girl who answered said technician had an emergency and was running late, but he should have called. I had be at work at noon, so I left. He finally called at 11:30 saying he was still another 20 minutes out. Fortunately my girlfriend was home. Now, he said that he was late because they had just started some sort of new reporting software and it kept crashing, not some emergency that the girl told me. One of them was not being truthful. One was way late and didn't call to say when or why. Not tremendously professional"

"Corey was very professional. He called to tell me that he would arrive early and he performed the necessary task for a furnace tune up."

"Technician arrived promptly at beginning of window of time. Pleasant and professional. Described problem and solution. Did a thorough evaluation before naming the problem. Quick, efficient fix."

"Winston came out and Gabe is a detailed opinion of the repairs needed on our AC unit and furnace. He was polite, professional and clear about the issues."

"Careful inspection, clear explanation"

"professional, thorough, explained all. A good experience and I recommend highly."

"Way too much salesmanship during the visit. I expected my normal service appointment and instead was pitched a major repair or the option of purchasing a whole new system. When Corey and Nick came back to charge the system, they seemed cold and unengaged."

"Jake was thorough, polite, explained everything"

"It took 2 visits to solve the problem, faulty batteries in remote"

"Evan over-looked, or was not aware, that he had to re-set the breakers on our unit after he completed part of his check-up -- cleaning the coils, I believe. An hour after he left we realized the A/C had not kicked on. Thermostat gave an error code. I contacted your office, Evan got hold of me. I was unable to identify the easy fix he described by phone, so he had to make another trip to take care of this. He made good time getting here, I assume disrupting his Friday evening plans. It was 10 minutes to resolve the problem, half of that waiting for the system to start back up once he had taken care of the error code. Obviously we, and you, would hope the second trip is not necessary again."

"He explained everything and answered my questions."

"Not having had the ducts cleaned before I had no idea how it was done. Dave explained in detail how he would do the job. He was very professional and considerate."

"Very efficient & polite young man. He represents Service Experts to the fullest for your company."

"Nick was very professional and kind. He seemed very knowledgeable. Quoted exactly what I wanted."

"Ira took all the time it took to process 2 separate units. He was very personable and I felt comfortable that he cared about quality service and professionalism."

"Lately there is a lot of up selling for add on services."

"Gary arrived on time and gave me multiple options to consider."

"Missing three appointments while my AC is broken and never came through"

"past experience"

"Only suggestion is everyone needs to cover their nose as well as they mouth with their mask"

"He was quick, efficient and thorough in explaining his process"

"I changed a four dollar flush valve seal instead of 1300 dollars estimate given by the plumber"

"Tech was very polite and respectful and I dont think there was a drop of water on the floor when he finished. Seemed to be very knowledgeable about what he was servicing."

"Got our AC working again in a timely manner on a Friday night"

"Polite, respectful, clean."

"techs showed up on time and explained what they were doing..Very easy to talk to."

"He was nice, did his work quietly and efficiently. When he was finished, he asked if he could answer any questions for us."

"My scheduled appointment time was between 4 and 6 pm. At 4 pm I received a call notifying me the technician was running late and at 4:15 the technician called and said he was in route. He was very helpful in explaining the issue and the cost. By 5 pm he was done and on his very. I was impressed with how everything was conducted."

"Timely. Very knowledgeable and courteous. Went over the findings of what he did and showed his concerns. Very nice professionally and appearance."

"Evan was fast, kind and professional"

"Thought price was a bit excessive."

"Prompt, courteous, candid, knowledgeable"

"Courteous, professional service"

"knowlesgeable, personable technician"

"Wow, what great service. I had a issue with my unit that needed to be pinpointed (small leak). The company was super responsive and sent help with in a matter of hours ! All their service professionals got an A+ in customer service! I would defiantly recommend."

"He was prompt, courtesy, and did a thorough job."

"Professional and prompt repair/ installation. Answered all of my questions."

"Evan"

"Technician's conscientious attitude, good grasp of communicating concepts related to the job"

"Jason and Nick were very professional and answered all my questions."

"You people are on crack if you think 178.00 fee for doing absolutely nothing is acceptable. You have some racket going."

"Very knowledgeable and professional"

"good work and dependable"

"Greg was killer! He explained things in a way that a non-HVAC guy could understand! Give him a raise! And I never want to see anyone here but him."

"Corey was a great communicator, easy to talk to, understand and keep me informed."

"Came out the same day as the problem began."

"Technician was pleasant, friendly, efficient and wore a mask and shoe coverings."

"Timely and professional service call . Not pleased to need service on new unit installed a month ago . Therefore would not give installers a good rating"

"Excellent service. Corey was very efficient andknowledgable."

"Guys were here 8 hours; didn't remember the last time taking that long. System seems to be installed well and without issue. However, wish they would have picked up debris, cigarette butts, a bit better."

"Keith went above and beyond to make a great experience!!"

"The service expert was polite, efficient and quick to resolve the problem with my air conditioner."

"Prompt, polite, knowledgeable representation"

"Good work. Price too high for simply replacing 2 filters under the sink. Filters were provided by owner."

"The serviceman came into my garage with his mask BELOW his nose! That's like wearing no mask at all!! No protection for the other person!! I asked him to put it up over his nose, but he seemed indifferent while he did it."

"EXCELLENT SERVICE"

"I feel like your team was more concerned with selling me a new system rather than helping we fix my problem."

"Keith is a great representative of your company. Great attitude, well trained, personable. If I have my choice. I want Keith for all my future needs. I called dispatch for appt before 7 am it took till about 5pm to make it to me. I get it your busy. Keith is a excellent."

"Prompt polite service using PPE"

"KNEW WHAT THEY WERE DOING"

"Efficient, kept me informed/ communicated well."

"Ira is always very knowledgeable and such a great guy."

"I scheduled my appointment online for between 8 AM and 10 AM this past Saturday. I got a call in the late afternoon and was told that my appointment had been forgotten about"

"Took the time to explain recommendations"

"Before the pre paid visit the A/C was working fine. A few days after the visit A/C not working fine and cost us $180. some dollars for a part. I would hate to think this sabotage."

"Everything works. He was courteous and informative."

"Still not cooling properly or keeping up"

"I wasn't expecting someone so quickly. He checked the a/c that my husband had said was rumbling and came back in quickly saying it was ok, just a little loud as it is an older unit."

"good communications"

"Cory checked everything related to the whole house dehumidifier."

"The service tech was professional, courteous and respectful. I have 2 concerns: 1. If I needed a surge protector, why didn't you all install it years ago when you installed our current system? I've lived in this house over 30 years and this is the first I've heard of it. 2. You were supposed to install the new blower this afternoon. But apparently the replacement blower didn't arrive to day (7/16) at the Lennox warehouse as promised. 3. why isn't there a replacement circuit board so I wouldn't have to purchase a whole new blower? Not cool"

"The first plumber showed up earlier than my scheduled time and he attempted to overcharge my spouse for services that weren't rendered. When I came home my sink was still clogged and the pluming pipes were leaking water. We had to have a second plumber Jake come back out and correctly complete the job which me managed to do with just a plunger. I later called the customer service regarding the charges and they were kin enough to correct the amounts charged. I requested someone to come out and quote my home for a new install of an AC unit and no one ever showed up for the quote. No call / No show. I will not be using their services going forward,"

"Ive had issues with Freon leaks ever since I purchased this unit 10 years ago. I was told that it was resolved but evidently, it was not. Now Im being told that it will cost me $500 to find it plus the cost to fix it?"